LunarPages company

We launched Lunarpages Internet Solutions in 1998, and have since established ourselves as an enterprise-level IT Solutions company and global web hosting provider, deftly tailoring innovative and accessible web hosting solutions for established industry leaders, small businesses and individuals. We create and manage integrated and effective hosting tools that successfully support every level of webmaster in building, designing, marketing and optimizing their projects effortlessly, elegantly and intelligently.

We own and operate our state-of-the-art data centers located in California, Arizona and Nevada. Our fully optimized call centers are located in Anaheim and Corona, California, and have several satellite locations throughout the United States. Our 100+ top tier staff members serve and support our ever-expanding client base (150,000) with friendly professionalism and award-winning efficiency. While we are indeed industry leaders, known well as one of the largest and most secure hosts in the business, our close relationships with our clients and colleagues remain our inspiration and our priority.

Data Center Information
Dedicated to exceptional redundancy and technical hardware, Lunarpages is housed among three peerless data centers.

Located in Hawthorne, California, Lunarpages owns and operates its state-of-the-art data center. Our facility offers a fully reliable, multi-tiered, secure, and controlled environment for your servers and equipment.

We operate in a state-of-the-art SAS 70 Type II compliant data center located in Irvine, California. This facility boasts fully redundant power with diesel generators for backup, diverse paths and providers for Internet access, and multi-tiered reliable security services.

Our Irvine Facility provides clients with industry leading physical environment control features and increased capacity and scalability to meet their growth needs.

Our San Diego AIS building is Tier 4 certified, boasting an 80,000+ square foot collocation facility, which stands and operates as an unprecedented feat of technological security. AIS was recently honored with SAS 70 Type II audit certification – an internationally-recognized standard that reviews all levels of technology service providers for security, communication, business practices and internal procedures.

Looking for a Colocation facility in Southern California? Lunarpages Internet Solutions provides you with cost-effective and hassle-free solutions. Our facilities offer a reliable, secure, and controlled environment for your servers and equipment with a guaranteed network uptime of 99.99%.

To build and maintain your own facility and support staff is a major investment. Fortunately, you can acquire a world class Data Center facility, network, and support services at a fraction of the cost. Let Lunarpages Internet Solutions, an award-winning service provider, take care of the technology so that you can focus on what you do best, your business.

Colocation Services Overview
Basic to Fully Custom Colocation Hosting Services

We support basic server colocation through fully managed, custom service designed to grow with your e-business needs.
Single Server, ¼ Rack, ½ Rack, or Full Rack
Private cages available (build to suit)
Multi 1000 Mbps GIG-E fiber connections to internet backbone
Redundant fiber connections on diverse physical paths
Gigabit Ethernet network backbone
Redundant telecom and fiber providers
Unrestricted dedicated 100/1000 Mbps ports on our switch

All the Security Features You Should Expect

Enjoy the peace of mind that comes with knowing your servers are protected with the latest technology and on site personnel. Lunarpages Internet Solutions employs the latest technology to ensure your equipment is protected.

Security Systems
Secure facility with strict surveillance of visitors and limited access to data center
Seismically braced racks and cabinets
Biometric thumb scanners at Data Center entry points
24 x 7 video surveillance of Data Center and building perimeter
Perimeter and interior card key access system with 24/7 security monitoring

Environmental Systems
Redundant computer grade Liebert HVAC environmental cooling systems
Redundant UPS power systems (optional A + B power feeds)
Diesel generator back up system that can run at full capacity for weeks with emergency refueling as needed
Pre-Action Dry Pipe fire suppression system with computer controlled early smoke detection monitoring
Raised access floor system

No-Charge Extras

Satisfied clients tell us our colocation service provides an affordable, yet comparable alternative to the more expensive national data centers. Best of all, our services are engineered with no setup fees and include these extras:
Visual checks with phone support
Reset cables
Power cycles
Portable monitors and keyboards
Use of tech benches and tools
Competent, friendly, expert service and staff

Physical
Gross floor space - 3,000 square feet (279 square meters)
3 fiber entry points

Basic Service
19” Racks
Locked Cabinets
Cage
Basic Space for Customer Buildout

Managed Service
Equipment installation
Cabling, wiring, and cross-connects
Equipment monitoring
First line equipment and net-work maintenance
Equipment diagnostic and repair
Monitoring
IP bandwidth
Data backup
Other data management services

Power
120 UPS battery time at peak load (minutes)
A+B Level of UPS redundancy
N+2 Level of backup generator redundancy

Security
Customer 24x7 access
Visual ID required
CCTV
Key card/key pad access
Biometrics
Motion detectors

Fire Suppression
Dry pipe sprinkler
Pre-action sprinkler

HVAC
66 ±4 Air temperature (°F)
N+2 Level of HVAC redundancy


Managed Hosting Overview

We offer a comprehensive array of managed security options including managed firewall, patch management services, email spam and virus-filtering to ensure the security of your managed hosting environment.

Managed Shared Hosting is ideal for customers on shared servers who don't have the time or could use an extra hand keeping their website running while allowing them the time to focus on their business.

Managed Standard Hosting is ideal for our Dedicated customers who do not want to waste time checking for kernel updates or retrieving backups and rebooting. We offer Managed Hosting Lite for Windows dedicated, and for our Linux customers, we provide three levels of managed hosting.

Tech Time Packages, for our VPS and Dedicated customers, offers a cost-effective way to allow our IT professionals assist your business in operating smoothly.

Managed Custom Hosting, for our VPS and Dedicated customers, offers an extensive menu of fully integrated IT options that allow you to easily complement existing internal systems and IT resources, or outsource critical applications entirely.

Managed Shared Hosting
For Basic Hosting, Windows Hosting and Business Hosting Accounts
Managed Shared Hosting is ideal for customers who don't have the time or could use an extra hand keeping their website running while allowing them the time to focus on their business.

Managed Shared Hosting provides support of all items listed below. For any needed upgrades to scripts, open source web apps, etc., we recommend that you allow our Managed Shared Hosting support team to perform them for you. We will be able to monitor the installation/upgrade and correct any issues that may arise. We designed our Managed Shared Hosting support team to work with you. You can rest easy knowing that your website is well taken care of.

What does Managed Shared Hosting include?
Managed Shared Hosting includes all of the support you would regularly get with our Shared Hosting services plus extra support focused on managing your website.

Features:

Exclusive support via live chat 24 hours/day
Exclusive toll free phone support 24 hours/day
Exclusive support desk 24 hours/day
Website monitoring via SecureLive™ 1
Our powerful monitoring system enables Lunarpages support staff to identify and resolve web application issues before they affect critical business processes
Back up insurance (Premium Restore)
Provides for data back-up and recovery, unlimited restores without the normal $75.00 restore fee and includes priority over other restores in the queue
Making changes in customer’s cPanel
Lunarpages supports and assists the client with all cPanel functions including managing domains, redirects, e-mail accounts, spam filters, etc.
Installation and upgrades of many open source web apps such as WordPress, Joomla, Drupal, etc.
Additional exploit protection for WordPress and Joomla
Assistance with web editing software
Configuring design tools like Dreamweaver, FrontPage and show the client how to publish the site using those web editing tools
Two hours each month of administration time 2
Email set up on customer’s local machine via live chat
Overall management keeping your site running well

What sets us apart?
SecureLive

SecureLive™ is a patented LIVE website hack protection service which monitors your website or server 24/7 using the patented CST™ (Continuous Scanning Technology), a Real-Time hacking detection system that stops criminals at the time/point of entry BEFORE any crime can be committed.

As of this date SecureLive™ has blocked near 50 million attacks, shut down over 11,000 attack sites, initiated many prosecutions and has eliminated repeat offenders by working directly with law enforcement and service providers. The system is also a case building and data collection tool for compiling evidence against a single hacker or a network of hackers. SecureLive's success rate is due to a combination of real LIVE human account monitors, artificial intelligent software and CST™ technology. SecureLive will BLOCK intruders, ALERT you and our team and REPORT all incidents to law enforcement agencies automatically for you.

The truth is, when it comes to website protection, no other security application or system can match the superiority and aggressive crime fighting abilities of SecureLive™. SecureLive™ is the world's first intelligent hacker-crime fighting machine.

SecureLive™ currently supports such installations/scripts as: WordPress, Joomla, Drupal, e107. Coming soon: PHPNuke, Magento, Xoops and Mambo.

Managed Standard Hosting
For VPS and Dedicated Accounts

Sometimes the hardest part about moving up to a Dedicated Server is the cost of employing someone to take care of it, or worse, having to spend the time taking care of it yourself. At Lunarpages, we realize that many of our Dedicated customers do not want to waste time checking for kernel updates or retrieving backups and rebooting. We offer managed lite for Windows dedicated, and for our Linux customers, we provide three levels of managed hosting:

Managed Hosting Lite

Suitable for Windows servers

Managed Hosting Lite starts at less than $10 per month. This package would allow your server to be monitored by experienced system administrators using specialized monitoring applications to check all the services on your server every few seconds and alerting us of any abnormal processes and downtime.

Monitoring system services 24/7/365
Restart services if they should fail
Free reboot of the server when necessary

Managed Hosting Intense

Our Managed Hosting Intense option, for $49.95 per month, not only assures you that your server is in good hands but is also an affordable solution for every webmaster and includes the following features:

Free setup of APF firewall and root kit check on the server
Up-to-date notifications of exploits on popular third party software
Upgrades of kernels, PHP, Apache and administration panels for security per user authorization (we will send a notice and you can decide if you want the upgrade to be performed)
Monitoring of your server through Lunarpages' internal monitoring tools
Unlimited reboots of your server if it becomes unresponsive
One free third-party script installation per billing year
Free installation of upgraded control panel
Free installation of Resin if needed
Free setup of remote backups

Ksplice Uptrack - a subscription service that lets you apply 100% of the important kernel security updates released by your Linux vendor without rebooting.
Managed Hosting Ultra*
The next generation in Managed Services is $149.00 per month. Available on Dedicated III, Dedicated i7, Mega and High Performance Plans.

Managed Software Backup (R1soft):
Internally managed disk to disk backups (50gb included)
2 week onsite retention

Firewall:
Cisco ASA 5505

Managed Hosting Services:

Free setup of APF firewall and root kit check on the server
Up to date notifications of exploits on popular third party software
Upgrades of kernels, PHP, Apache and administration panels for security per user authorization (we will send a notice and you can decide if you want the upgrade to be performed)
One free third-party script installation per billing year
Free installation of upgraded control panel
Free installation of Resin if needed
Unlimited reboots
24/7/365 Phone and Help Desk support
Same day hardware replacement guarantee
Dedicated support staff

Tech Time & Custom Managed Hosting

Tech Time Packages For Dedicated & VPS Customers

Properly managing your server for optimal efficiency can consume your time and require expertise your staff may not have. We would like to offer you the use of our certified technicians. They are highly trained IT professionals who will keep your server running smoothly while providing the most comprehensive, customized management of your account, so you can comfortably focus on your business.

We now offer two additional packages that will assist in managing your website easier. By using one of our new and unique Tech Time packages, you will have access to your own experts 24/7/365 at a fraction of what you would normally budget for this type of service.

Package 1: 2 hours Tech Time - Only $200 - a $240 value.
Package 2: 4 hours Tech Time - Only $360 - a $480 value.

Items covered within both packages:

Making changes in your control panel
3rd party script installation
3rd party script updates
3rd party script cleanup (exploit removal)
Service (apache, php, mysql and so on) install
Service (apache, php, mysql and so on) upgrade
Custom service module installation (apache, php, mysql and so on)
3rd party application installation (nginx, resin and so on)
Migration of data from another host
Migration of data from different control panels
Migration of data (for downngrade)
Apache optimization
MySQL optimization
Installation and upgrades of many open source web apps such as WordPress, Joomla, Drupal, etc.
Server security audit and implement new patches to make your server secured
Server control panel upgrades

*Any additional time will be billed at $60 per 30 minutes or client may purchase another Tech Time Package at the reduced rate.

Custom Managed Hosting For Dedicated & VPS Customers

Our Fully Managed Services includes an extensive menu of fully integrated IT options that allow you to easily complement existing internal systems and IT resources, or outsource critical applications entirely.

Managed Security
We offer a comprehensive array of managed security options including managed firewall, patch management services, email spam and virus-filtering to ensure the security of your managed hosting environment and to protect the entirety of your infrastructure.

Managed Backup and Recovery
Lunarpages offers industry-leading backup systems to store and protect critical business data and to ensure timely recovery. As well, we guarantee all hardware replacement.
Managed Storage
Lunarpages uses both Xen and San storage.
Managed Performance
Lunarpages uses the latest load-balancing technology for maximum reliability, responsiveness and infrastructure redundancy.
Migration Assistance
Let Lunarpages help you migrate your company’s data to your new server and configure it as needed.
Professional Services
Our vast offering of professional services saves you time that you would otherwise spend managing your online environment.

Add2Net, Inc
Lunarpages Division
1360 N Hancock Street
Anaheim, CA 92807

Sales
For sales inquiries and new clients:
Email: sales@lunarpages.com
Phone:
1-877-586-2772 option 3 (US/Canada)
0800-072-9150 (United Kingdom)
1-714-521-8150 (Outside US/Canada)
1-714-521-8195 (Fax)

Hours
Monday - Friday : 7:00am - 7:00pm
Saturday - Sunday : 7:00am - 3:30pm

Support
For support inquiries and questions:
Email: support@lunarpages.com
Phone:
1-877-586-2772 option 1 (US/Canada)
0800-072-9150 (United Kingdom)
1-714-521-8150 (Outside US/Canada)
1-714-521-8195 (Fax)

Hours
Monday - Friday : 7:00am - 7:00pm
Saturday - Sunday : 7:00am - 3:30pm

Billing

For billing inquiries and payments:
Email: billing@lunarpages.com
Phone: 1-877-586-2772 option 2

Hours
Monday - Friday : 7:00am - 7:00pm
Saturday - Sunday : 7:00am - 3:30pm

All hours Pacific