MediaTemple company

(mt) Media Temple is a web hosting and cloud services provider headquartered in Los Angeles, California. Since 1998, we have provided businesses and consumers around the world with professional-class service to host websites, applications, virtual servers, email, and other rich Internet content. Our infrastructure serves approximately 100,000 customers and over 1 million websites in top-tier datacenters on the east and west coasts of the United States.

Our company is comprised of 180 employees who help create an award-winning culture. We are an always-on company (24/7/365) with a U.S. based support department serving customers in over 60 countries. We provide customer support anytime by phone, web and also Twitter and Skype. English is our primary language but we also occasionally speak Armenian, Korean, Romanian, Russian, Spanish, and Swedish.

We dream of making it simple for anyone in the world to create and host a beautiful, powerful website.

Technology / Infrastructure

A redundant, private Fiber connection is in place between our Virginia and California data centers. This connection provides extremely low latency network operations between both facilities and a secure communication link for future services that will allow our customers to take advantage of multi-site hosting capabilities.
VA-IDC4 at-a-glance

N+2 redundancy backup power
N+2 redundant cooling system
24/7 monitored fire suppression
24/7 armed security
48” raised floors

El-IDC3 at-a-glance

Two independent commercial power feeds
N+1 redundancy backup power
N+2 redundant cooling system
24/7 monitored fire suppression
24/7 armed security
24” Maxcess raised floors

Ashburn

(mt) Media Temple's newest data center is located in Ashburn, Virginia. With a total of 171,200 sq. feet available for operations, this all-new Data Center represents the pinnacle of achievement for Data Center Operators, DuPont Fabros. Built from the ground up and launched in 2007, VA-IDC4 is considered to be the prototype for future ground-up development projects and DuPont Fabros believes its flexible design and enhanced power and cooling capacity make it one of the leading data center facilities in the world.

The Facility
VA-IDC4 is situated on 17 acres of land at the Ashburn Corporate Center in Loudoun County, Virginia. Ground-up development began in 2006 and was completed in late 2007. The facility's flexible design and enhanced power and cooling capacity make it one of the leading data center facilities in the world. The raised square footage is divided into 20 separate computer rooms, each of which is served by an independent and dedicated critical electrical backup system. This design enables each computer room to function independently. VA-IDC4 consists of approximately 300,000 gross square feet (not including 40,000 square feet dedicated to housing generators) and 171,300 raised square feet, with a critical load of 36.4 MW.

Commercial Power
34.5 kV power feed provided by Dominion Virginia Power
Dual Input 300kVA PDU's (power distribution units) - 600 volt primary, in our data room, each fed from a preferred source and back-up source.
The facility uses one CPS (continuous power supply) and we have our own CPS unit that serves our data room (N+1).

Backup Power
32 Rotary power systems with 1300 kW of critical output for N+2 redundancy
32 diesel-powered emergency generators with 2,250 kW capacity for N+2 redundancy
200,000 gallons of fuel on-site, comprised of four 50,000 gallon tanks. The facility is also on the emergency fuel list in case of a natural disaster.

HVAC / Heat Rejection
8,860 tons total refrigeration capacity (8 Chillers at 1080 Tons each).
26 CRACs (Computer Room Air Conditioner) units inside our data room.
One chemical treatment station.
Six chillers can handle total maximum load, giving building N+2 redundancy.


El Segundo
(mt) Media Temple's data center in El Segundo is a state-of-the-art, built to Tier IV specifications, Data Center that satisfies the evolving needs of our customers seeking reliable facilities for mission critical IT operations.

The Facility
The space is in approximately 7,000 square feet currently with room for expansion up to 40,000 square feet. The center is open 24 hours a day, 7 days a week, 365 days per year. On-site armed security is around-the-clock. They monitor the alarm system and security cameras that are on all perimeter points of ingress/egress to the building. Bulletproof security station and shipping/receiving areas with a Biometric security system are also in place. Our personnel require authorized escorted visitations. 24” raised floor manufactured by Maxcess covering every square foot of our cages, MDF and Network Operation Center.

Commercial Power
Two separate power feeds provided by Southern California Edison.
Power supplied from two separate SC Edison substations. Four transformers at 3,750 KVA each serve building load.
Four PDUs (power distribution units) in our data room, each fed from a preferred source and back-up source.
The facility uses one CPS (continuous power supply) and we have our own CPS unit that serves our data room (N+1).

Backup Power
Building can operate at 100% connected load on five HiTecs and two standby generators.
Six HiTecs “state-of-the-art” rotary UPS systems continuously generating conditioned power for N+1 redundancy. HiTec holds the world's record in no break electrical output.
The HiTec system feeds redundant switchgear providing power to mission critical loads.
Three 2-megawatt standby generators serve facility essential loads. N+1 capacity with swing generator.
One 2-megawatt stationary load bank located on roof connected to the power backbone allows for bypass testing and duty cycle maintenance.
50,000 gallons, On-site comprised of two 25,000 gallon tanks. The facility is also on the emergency fuel list in case of a natural disaster.

HVAC / Heat Rejection
3,350 tons total refrigeration capacity (5 Chillers at 670 Tons each).
Seven 30-ton CRAC (Computer Room Air Conditioner) units inside our data room.
Five cooling towers
Five chilled water pumps
Five condenser water pumps
Five chemical treatment stations
Three chillers can handle total maximum load, giving building N+2 redundancy.
Building has own water well for its HVAC backup system so it is not dependent on city for continuous operations.

Fire Suppression
Dry pipe, pre-action system enabled by activation of VESDA (very early smoke detection alarm) and/or smoke detectors. Loss of air pressure in the pipes caused by a broken sprinkler head will cause water to discharge only if smoke detection is present. The system is monitored 24x7 by onsite personnel.

Fire Suppression
Double interlock, pre-action system enabled by activation of VESDA (very early smoke detection alarm) and/or smoke detectors. Loss of air pressure in the pipes caused by a broken sprinkler head will cause water to discharge only if smoke detection is present. The system is monitored 24x7 by onsite personnel.


Why Us?
There’s more to it than just really fast servers. Here’s 10 of the many reasons to choose (mt) as your web hosting provider.

We never close. We never leave, and the lights are never off. We are a true 24/7/365 company. Call us at 3:00am New Year’s Day - we'll be here. It’s part of our Support Promise.

We’re affordable. When you truly consider the facts - when you add up all of the features - we undeniably offer more value than any nearest competitor. Sometimes you have to look beyond the price and consider all things such as quality, uptime, support and then features. There is a cost to “cheap web hosting” - don’t let it burn you.

We answer the phone. Our average hold time for technical support is below 2 minutes.

We hire amazing employees. The talent runs deep within our organization. This means a better hosting experience for you. While working at (mt) Media Temple may be great, interviewing isn’t all that fun. Our on-site (no book, no google) written competency tests take approximately 2 hours to complete (yes, we’ll give you a Red Bull). Simply, we find, hire and train the most talented individuals possible and we work hard to keep them.

Serving since 1998. We’ve been in the web hosting business for over 10 years (in “internet years” that’s something like 30 years!). We're not “fly by night” - we’re not going anywhere. Our longevity and experience matters.

The web needed a new hosting partner. In 2006, shared server technology died. The web changed, and so have the requirements of site owners. Traffic is up and traditional servers are buckling under the pressure. A new solution was needed that could handle overnight load spikes without costly reconfiguration. We had to re-invent web hosting. If you’d like - go ahead and call us HOSTING 2.0.

Top tier data centers. Our data centers provide some of the highest level design and engineering features available in the world; surpassing uptime, security, cooling and power redundancy standards of most other hosting facilities.

World's greatest designers. The world’s hottest, most talented designers have trusted (mt) for years to serve their digital creations. Being the most critical demographic on the Internet, we believe this has strong merit.

Innovation. Over and over (mt) Media Temple has been first to market with new technologies. Notably, we were the first hosting company authorized to host iASP for Linux, Macromedia’s FlashCommunication Server, Zend’s PHP Performance solutions, Six Apart’s MovableType blogging software and now we have just released the world’s most powerful, affordable utility computing hosting platform, The Grid.

We rise to the challenge. Just like all complex systems, hosting services occasionally encounter problems. When something unexpected happens within our network that affects your websites, we immediately rise to the challenge and provide transparent status updates in real-time through our custom-built incident manager. Subscribe to the RSS feed for an incident to stay updated every step of the way until it’s resolved.

8520 National Blvd, Bldg A
Culver City, CA 90232

West Coast Data Center
2260 E. El Segundo Blvd
Los Angeles, CA

East Coast Data Center
44480 Hastings Dr.
Ashburn, VA

Contact (mt) Internationally
Sydney, Australia +61-280149326
Sao Paulo, Brazil +55-1130135428
Tokyo, Japan +81-345801703
Mexico City, Mexico +52-5527890309
Barcelona, Spain +34-931845531
Johannesburg, S. Africa +27-114613288
London, UK +44-2033938379

All other countries: +1-3108415500
Contact (mt) via Fax
General +1-310-564-2007
Sales Department +1-310-943-0457
Billing Department +1-310-388-0929

Sales Phone Hours (option 2)
Monday-Friday 4am-6pm Pacific
Saturday closed
Sunday closed

Billing Phone Hours (option 3)
Monday-Friday 6am-6pm Pacific
Saturday-Sunday 8am-4pm Pacific