Netfirms company

In a nutshell, we're a group of industry leading, technology professionals who are passionate about helping anyone who wants to get their ideas online. We assist inventors, entrepreneurs, designers, developers, fresh thinkers, and the like. And we go out of our way to assist them - with premium, reliable technology; simple, affordable solutions; and solid knowledge and advice.

Founded in 1998, we provide web hosting solutions and technology to successful individuals, entrepreneurs and small- and medium-sized business around the globe. We have since grown to be one of the largest web hosting and domain name providers, powering more than 1.2 million websites around the globe. It's an incredible number and a lot of hard work, but we really, really love what we do.

What makes us tick?
Our customers inspire us. People like you, who love to explore as much as we do - to push the boundaries, challenge the status quo and create something online that others only dream about. The potential of the web and what it can do for individuals and their businesses excites us. It gets us up in the morning. Well, that and an extra large cup of java.

We pride ourselves on listening to customers, truly understanding the technology challenges, and helping people, like you, move forward, achieve your goals and share your ideas online with the world. No matter what the level of technology required, we'll find an answer. But not just any old answer. We offer sage advice that's simple, reliable and works for you.

Netfirms Core Values.
Netfirms has been in business for over 12 years. We help our customers get their ideas online. We are often asked to share insight on what drives us. Recently we put pen to paper and articulated the values we've always known to be true. Here are the Five Core Values that guide our behavior at Netfirms:

1. Treat others the way you wish to be treated.
We uphold 'The Golden Rule' in everything we do. We put ourselves in other people's shoes giving us a more complete perspective and ensuring every decision is fair and equitable.

2. Do more with less.
We keep things simple. We are constantly streamlining and automating wherever we can. And we spend wisely.

3. Delight our Customers.
We will delight our customers with an outstanding experience that they tell their friends about.

4. Pursue Growth and Learning.
We are a company of self starters who are never satisfied with the status-quo. We are always learning and not afraid to try new things.

5. Think Big.
We think, act, and behave with the big picture in mind. We are fearless. We are confident that we can achieve what we set our minds to.

What drives us?
At Netfirms, we are a diverse group of thinkers that share one common goal:
Help people get their ideas online.

Sounds simple enough. But it involves developing new technologies, using best practices, looking for innovative methods, simplifying complex solutions, keeping costs down, keeping quality up, and the list goes on...

The diversity of our customers base, an increased level of sophistication of online users, the rapid growth in technology development, and an increasingly more competitive environment, means we need to have the best people to produce the best results. Luckily, we have them.

With the ideal mix of new thinkers with knowledgeable innovators who have been here since the beginning, we are able to achieve our mission, year after year. Together, we have the skills, the know-how and the passion that's required to succeed and, most important, help our customers do the same.

What makes us different?
While Netfirms offers many advantages over the competition, it is through our premium technology that our strengths really shine - and the fact that it can help our customers do what they want online easier, faster and more securely.

Why are we so well-respected in the industry? We utilize proprietary Clustered Hosting technology and include it as a standard feature in our hosting packages. Plus, we have a proprietary Netfirms Control Panel that makes everything easier for our customers.

Netfirms Tier 1 Data Centers
Our Tier 1 data centers solidify the reliability and scalability of our hosting services. More specifically, they allow us to maintain best practice security measures, have optimum access and maximize control and security of your data, including:

Video surveillance
Security access reports
Redundant power generators (set to engage within 60 seconds)
Independent climate controls
Advanced fire detection and suppressant system


Plus, we employ Direct Current (DC) power in our Data Center. This provides the highest levels of efficiency and offers significant power savings. It's just one of the ways we're working to reduce our environmental footprint. We know our business has an impact on the environment, that's why we're committed to making it better.

Clustered Hosting Technology
As the name suggests, this type of web hosting spreads the load of hosting across multiple hardware machines or servers. Such load balancing eliminates many of the points of impairment or failure experienced with single server hosting, including: Too many accounts on the server, Denial of Service attacks to sites on the server, poorly written or malicious scripts, plus other security and email issues.

With Clustered Hosting Technology, customers share the power of many servers and applications are distributed in real-time. This provides a "clustered" handling of security, load balancing and important website resources.

While there are many benefits to Clustered Hosting, the most important are:

Improved performance and scalability. Resources are virtually unlimited because your account has access to the power of the entire cluster, not just one single server. Storage, bandwidth and CPU are spread across the cluster. Best of all, servers are able to handle spikes in traffic via load balancing, so you experience no disruptions.
Greater security. Accounts in the cluster are isolated form one another, so your data is always safe. Poorly written scripts can be isolated, monitored and restricted to that account's CPU cycles.
Outstanding value. Clustered Hosting costs much less than dedicated solutions. And while some web host providers regard this technology as a premium for business critical e-commerce and line-of-business applications, Netfirms includes Clustered Hosting as a standard feature with all of our hosting plans.

Netfirms Control Panel.
Developed in-house and exclusive to Netfirms, our user-friendly Netfirms Control Panel allows seamless integration of all features (including account management functions) and takes advantage of faster server speeds.

Incorporating fast AJAX programming, our Control Panel offers numerous features and benefits to the more than 1.2 million websites we host worldwide, including:

A highly user-friendly, step-by-step SiteBuilder
Seamless installation of one-click e-commerce shopping carts, blogging and content management applications, web analytic and mailing list tools, managed forums, wikis, and more
An intuitive File Manager
Simple integration of Google Webmaster Tools and Google Analytics
Automatic application of SSL certificates
Prorated upgrades/downgrades
Capacity to add new domains and manage multiple websites
Streamlined transfer of domains to Netfirms
Knowledgebase to facilitate troubleshooting
Service from a robust, load-balanced, clustered hosting platform

The current version is undoubtedly the most user-friendly control panel we've ever released. However, we are always looking to improve. In fact, most of the changes we've made recently have come from customer feedback. You could say it wouldn't exist without our customers, like you. So if you have any thoughts on how we could simplify or improve even further, please feel free to share your suggestions.

Why choose us?
There must be a reason we have so many customers and are continually adding more year after year. There is. Several reasons, actually.

Undisputed reputation
Every year, we help more and more customers get online - the way they want. We're constantly enhancing and expanding our products and services to keep up with changing demands for both growing business and individual startups. And we do so, without ever compromising quality or jeopardizing the trust of our customers. Put simply: We deliver exactly what we say we'll deliver and we treat people how we like to be treated.

Unrivalled technology
Technology lies at our core. We live it, breathe it, and never stop trying to make it better for you. That's why we're proud to boast some of the most powerful technology and infrastructure available - a multi-million dollar Tier 1 Data Center, proprietary Clustered Hosting technology and proprietary Netfirms Control Panel

Ease of use
Again, because we have our own Control Panel, we control what features are included (e.g., SSL, Google Analytics, Google webmaster tools, etc.) and how they are integrated. We add only the ones our customers need or request and we do so in the most user-friendly way possible. Why make things difficult when we don't have to? We know that not all of our customers are technological experts, so we make all of our products and services easy to understand, simple to use and a snap to update. We make building websites easy with a user-friendly Drag and Drop Builder and one-click installations of the most popular open-source applications (e.g., WordPress, Drupal, Zencart, MediaWiki and more). So you can do what you want to do sooner, with a lot less frustration.

Exceptional value
Because of our size and leadership position in the industry, we can offer you high quality products and services at very affordable prices.

Flexible range of products
Whether you are an individual looking to start your own blog or a growing business wanting to sell your stuff to the world, we have a website hosting plan to suit your needs. From Plus to Advantage to Business Plans, we can help you as your needs expand.

24/7 Expert Customer Support
All of our representatives go through intense training programs at Netfirms. So if you need assistance with any of your online needs, we can help you. You can contact us via LiveChat, email or our toll-free number 1-888-334-3833 across North America, anytime of the day or night.