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1&1 Introduces 24/7 Tech Support Forum - Aug 9, 2010Today, 1&1 Internet Inc. (1and1.com), the world's largest Web host by known servers, introduced the 1&1 Customer Support Forum. This interactive messaging network gives millions of 1&1 customers a new and contemporary way to get support, suggest features, report bugs, and interact with the company's customer support and service experts. The new Forum will also be used by customers to provide peer support to each other, share ideas, experiences, and professionally network. The forum will be monitored 24/7 by 1&1 staff who will be on hand to help Forum members.
"We"re committed to delivering an excellent customer service experience," says Oliver Mauss, CEO of 1&1 Internet. "In the social networking era, SMBs are realizing the advantages of the fast and direct communication techniques that are made possible by Web 2.0. By amending our traditional 24/7 phone and email support with a social media strategy that includes a Customer Support Forum, Facebook and Twitter support, we are ensuring that we provide the utmost service to our customers."
The forum software has been directly linked to 1&1's customer service databases so that service agents have access to all relevant information that is required to solve individual problems. The platform's intuitive user interface along with 1&1's expert moderators will help ensure that 1&1 customers get the best troubleshooting experience.
Customers can login at http://forum.1and1.com, using the same customer ID and service password that gives them access to their customer control panel.
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