WebHostingTop » Providers » 1and1.co.uk This 1and1 Internet UK review mainly cover a general impression of 1and1.co.uk product features like reliability and customer support, data center, price & more. Brand listed since 2005.
1&1 Internet UK
Aquasulis House, 10-14 Bath Road
Slough, SLOUGH sl1 1ps
UK
Phone: 0871 641 21 21
Fax: 08450 762205 | Awards:
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1and1.co.uk overviewAbout 1&1 Internet UKWhat Makes 1&1 The World's No. 1
“1&1's goal is to be first to market with innovative products at the most competitive prices – without compromising quality or reliability. 1&1 started as a pioneer and has never stopped working this way.”
The World's No. 1
Netcraft's Independent Study
At a time like this, when only the strongest companies survive, choosing the right one is imperative. 1&1 is proud to be both the world’s biggest web host, and the fastest growing. 1&1's global community is 7.70 million people strong with 2,500 new customers signing up every day.
As Netcraft’s independent and statistically analysed study shows, 1&1 are the World’s biggest web host with 2,586,662 active websites and 10 million domains registered. 1&1 are financially stable, profitable, and will be serving and protecting your website for many years to come.
An Innovative Spirit
Twelve years ago 1&1 started marketing the then new technology of online and telecommunication products. Before the Internet had evolved to a recognised level, 1&1 were powering ahead, winning a million subscribers to an early online service specialised for small offices, home-based users, entrepreneurs and small to medium-sized companies. Even in those early days, interactive features such as chat and online banking were offered. That was just the beginning.
Solid Foundations
From those exciting origins, 1&1 was in an ideal position to expand into flexible and affordable flat-rate solutions for small offices, home-based users, entrepreneurs and small to medium-sized companies. Built upon solid foundations, 1&1 have since lived through every stage of the shift towards global communications. 1&1's decision to go public in 1998 was a major success, with the share price tripling within hours of release. Shareholders are now enjoying an excellent return on their investments.
Where Your Data Is Alive
Data Centre With an investment of £15 million, 1&1's Data Centre IV was designed, developed and constructed to the 1&1 team's stringent specifications. By independently running a fleet of Data Centres 1&1 have set the standards that all other hosts must follow. With 20 system administrators continuously monitoring and developing the technology, 1&1 are always looking to the future and pushing the limits to bring you the best available products at the lowest possible prices.
Reliability & Innovation
1&1 guarantees the highest product quality, top security, and unshakeable reliability. Coupled with the development and release of innovative applications, 1&1’s network has the strength to power your web presence with industry-leading 130 Gbit Connectivity and 1000 terabytes of monthly traffic – all at the lowest market prices. 1&1 are so confident of their ability they provide you with a 99.99% up-time guarantee, helping you secure your reputation for online excellence.
Benefiting from Strategic Partnerships
Combining 55,000 fully-tuned servers with the renowned performance of Juniper and Cisco routers demonstrates 1&1's strength. Plus, 1&1 are proud to be one of the few Microsoft Joint Development Partners, recently becoming one of the highly select Gold level partners. 1&1 are also trusted associates of other blue chip companies such as Google, Plesk, Symantec and HP/Compaq - allowing us to pass on cutting-edge products at marginal costs.
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Since 1&1's beginning more than 12 years ago, the team has been dedicated to complete customer satisfaction. 1&1 works tirelessley to bring you cutting edge technology at the lowest possible price. 1&1 understand that not everyone is a technological mastermind, so all programs are made easy and enjoyable to use. Plus, if you have any questions, the friendly and knowledgeable support staff are ready to help you. There is a reason why 1&1 is the world’s largest web host and manage over 6.5 million customer accounts and more than 7.6 million domain names. It’s because the team loves what they do, and customers expect the highest level of quality from 1&1 products.
Values
A Fair and Honest Outlook
1&1's approach to business is based on trust. 1&1 aren’t interested in gaining quick business at the expense of your satisfaction. 1&1 have a policy of transparent pricing, the price you see is the price you pay. Plus, most package buyers can expect a software package worth £400 and a comprehensive range of free web services.
One Stop Shopping
1&1 offer everything you need in one place. Whatever your Internet requirements, from domain names and hosting to servers and e-commerce, 1&1 have it for you. Whether you are a home user or the head of a bigger company, 1&1 can tailor to your needs! Also, you have incredible control of your information, with features such as the unique Control Panel. You can modify all elements and change packages without any hassle at all.
One of the lowest Prices & Great Value
1&1 offers one of the lowest domain name registration prices in the industry. You can register any popular domain at the UK's leading prices. All other products that include cutting edge features such as shared hosting, eShops and dedicated servers, are offered at unbeatable value. Paying just as much as competitors would charge for a basic product, with 1&1 you can expect a comprehensive, fully-loaded suite of web services. Also, over £400 worth of software is included in most packages. That’s great value for money.
Ease of Use
1&1 don’t think it should require a degree in computer science to activate programs, so 1&1 make them easy to understand and simple to use. 1&1 are proud of the fact that every person able to browse the Internet can extensively use any 1&1 service and application. In many places, it’s just point and click.
Experience and Stability
From the beginning, 1&1 have been exclusively focused on Small Office, Home Office, Small to Medium Enterprises and private users. 1&1 is debt free, profitable and is the most financially stable provider in its class. 1&1 is a subsidiary of United Internet, a public company with a market capital of more than 2 Billion GBP. With 1&1 you can relax knowing your website will be up and running, as long as you need it.
Excellent Support
Questions? Concerns? You can always reach 1&1's dedicated customer service team who are available to answer your issues quickly and professionally via telephone and e-mail. You will receive professional guidance through any matter you need settled.
Leading Edge Technology
With over 250 in-house developers at 1&1, you are always assured of receiving the finest hosting tools at the forefront of technology. 1&1 has consistently been first to market latest advances in communication and will continue to do so as the 1&1 brand goes from strength to strength.
The Best Data Centres in the World
1&1 have spent £15 million to make the ultimate home for your valuable information. Surpassing all standards in safety, power, connectivity, hardware, performance, and security, 1&1 Data Centres are the future of secure server storage. Non-stop monitoring enables 1&1 to provide you with 99.9% uptime guarantee.
Connectivity
1&1 have one of the largest connectivity rates on the web at 130 Gbit! With an independant global backbone and 9 leading carriers - 1&1 powers your website so it can be used all over the world.Website research for 1&1 Internet UK on September 24, 2011 by WebHostingTop | Contact Information | | Owner: | 1 & 1 Internet Ltd | | Web Site Title | 1&1 WebHosting | Note: This information may be outdated. In case you represent this brand, create your self a free account to manage this company! | | Statistics | | Links to the site | 11064 | | Alexa Popularity Rank | 2791 (1 best) | | Site language | en | | Details for www.1and1.co.uk website | | Website Name Servers (DNS) | MX::mxintern0.schlund.de:212.227.126.201
MX::mxintern1.schlund.de:212.227.126.204
MX::mxintern2.schlund.de:212.227.126.205
ns-1and1.ui-dns.de:217.160.80.200
ns-1and1.ui-dns.biz:217.160.81.200
ns-1and1.ui-dns.com:217.160.82.200
ns-1and1.ui-dns.org:217.160 | | Server Software | Apache | | Website IP | 212.227.126.68 | | IP Location:Country/State/City | Germany / - / - [See Hosting in Germany ] |
1and1.co.uk traffic Reach per milion
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Open-Xchange Pushes Free Webmail Model - February 13, 2009 - Open-source collaboration software provider Open-Xchange (www.open-xchange.com) has now made its webmail, calendaring and contact infrastructure available for free to qualifying partners, with the stipulation that they have to offer its advanced services. According to Open-Xchange's Friday announcement, qualifying partners with large numbers of existing email users such as web hosting providers, telcos, ISPs, as well as academic institutions and non-profit organizations can take advantage its fully-maintained webmail module, which includes installation and configuration support of the Open-Xchange software. "Offering rich email as an alternative to Exchange is a must-have for hosters from a competitive perspective, plus it creates revenue streams and positions hosters to sell complementary services that solidify their relationship with customers," Tier 1 Research (www.t1r.com) research analyst Philbert Shih said in a statement. "The collaboration and groupware capabilities that Open-Xchange brings to proprietary email platforms is one way for hosters to introduce mid-market, rich email platforms -- a growing opportunity driven by the growth in web-enabled mobile devices and an increasingly mobile workforce." Open-Xchange hopes giving away its business-class webmail, it will open itself up to up-selling opportunities. The special offer requires partners to offer customers higher-value Open-Xchange features such as support for mobile devices. "With our easily scalable open source infrastructure, we are able to offer partners a unique solution for these economically challenging times," Open-Xchange chief executive officer Rafael Laguna. "By adding Open-Xchange, service providers, educational institutions, government and other non-profits get a secure, scalable, cost-effective webmail client for all their users for free -- and can offer an upgrade to mobile device support and fully-featured groupware." Open-Xchange is an open-source affordable alternative to commercial email and collaboration platforms like Microsoft Exchange and SharePoint, providing features like newly expanded mobility support, document sharing, shared calendars and shared address books. Open-Xchange has been benefiting from recent partnerships with web hosts including one with 1&1 Internet (www.1and1.co.uk) that brought Open-Xchange to 1&1's UK customers in September 2009 in the form of 1&1 MailXchange. [ ... search all 1and1.co.uk news ] | Date | Total Domains [Estimated only] | Situation [Gain domains or Loss domains] |
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| February 6, 2012 | 604703 | +1723 | | January 30, 2012 | 602980 | +1679 | | January 23, 2012 | 601301 | +1288 | | January 16, 2012 | 600013 | +1007 | | January 9, 2012 | 599006 | +3154 | | Brief overview of few months from previous years | | December 26, 2011 | 595852 | +984 | | December 19, 2011 | 594868 | +41727 | | December 27, 2010 | 553141 | +278 | | December 20, 2010 | 552863 | +47461 | | December 28, 2009 | 505402 | +30 | | December 21, 2009 | 505372 | |
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Time Hosted: over 3 years
| 1&1 Internet UK Rating |   | | Features |  | | Cost | | | Customer Relation | | | Control Panel | |
February 2, 2012
-anonymous- ( tao@l... ) | I have been used 1and1 UK back to 2006. I always takes dedicated server or VPS, the servers are OK until there are something wrong. I had a hard disk need to be replaced, it tooks about 5 days. And recently, another hard disk need to be replaced in one of the most important server. After 2 days waiting, I called their customer support. The answer from them is "You dont have SLA, when it is done, it is done.". It is a very rude and helpless customer support.
In 2012, they removed backup [...]
79 out of 80 users found this review to be helpful!
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Support can respond to this negative user complaint. | Time Hosted: 3 to 6 months
| 1&1 Internet UK Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
December 9, 2010
Antonio ( ant3017@g... ) | I signed for an ASP.NET webhosting package.
It turns out that ASP.NET MVC is not supported, and I can only have .NET 2.0 which is kind of old, since it was released years ago. All my other websites, which i keep in other companies run on .NET 4.0 and MVC2.
I asked some setting for IIS and i discovered that ii can only have IIS6. this is the answer form cutomers service, after 11 emails (nobody could answer me about the IIS settings in technical support):
Our new shared hosting packages [...]
67 out of 76 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
| 1&1 Internet UK Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
July 2, 2010
Kevin Genner ( kevin@g... ) | One and One internet are by far the worst company that we have ever dealt with. To say that they are arrogant, uncaring and incompetatent is to pay them too great a compliment for they are far worse than this. I would suggest that anyone considering using 1 and 1 Internet seriously consider going else-where - any-where else. Or at least search online for reviews and plough though the horror stories.
If still unsure; contact Slough Trading Standards and ask them (unofficially) how many [...]
99 out of 109 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 2 to 3 years
| 1&1 Internet UK Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
July 14, 2009
Y. Motee ( -no email- ) | I just want everyone reading this review to know that whatever everyone is saying is absolutely the truth. 1 and 1 will annoy you beyond any description, its like you are in BOILING POINT reality show, only that this time its real life . They seem to have no idea what it means when you cannot access your emails or when your website goes offline.
DO NOT GO ANY WHERE NEAR 1 and 1.
Y. Motee in Kenya
76 out of 81 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: under 1 month.
June 25, 2009
Lucky ( luisiher@g... ) | opened an account with this company about 2 months ago and as I did not get the service
I was expecting (access to MYsql) I cancelled the same day ( I thought that was it). After 15 days I
got charged to my paypal account I called and they told me that I
should get the refund in 7 days by bank wire (They sayd the could not refund my paypal account – company policy). Ok 12 day later I did not get
the money so I contact their billing department and they told me that due
to a system error [...]
72 out of 79 users found this review to be helpful!
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Support can respond to this low rated customer complaint. | Time Hosted: 1 to 2 years
| 1&1 Internet UK Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
April 9, 2009
Roger Abrahams ( roger@r... ) | I have never ever dealt with such a dreadful company in all my days. the online help is a joke, they leave you hanging for ages, the billing is run by a bunch of crooks, i cancelled my policy with them and they billed me, i asked for a credit which i did not get and 3 months later they took another £150 i tried to get it back but they stonewalled me, it was dreadfull. it has been a year now since we left them and WAIT FOR IT-- TODAY I GOT A LETTER FROM THEIR BLOODY FINANCE COMPANY DEMANING [...]
57 out of 60 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 2 to 3 years
| 1&1 Internet UK Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
October 3, 2008
Polymash Digital Art Service
( bovinelife@y... ) | 1and1 are one of the worst hosts in the UK, with the worst telephone support of any large company I have ever come across. They cut ou off the phone, they keep you waiting for large periods of time and then the problems progress. Their very cheap sites are often missing in fairly essential features. I host six sites with them and am one by one removing them to hostpapa which offers a great service. The call centres have no continuity with your problem. They bill you incorrectly, they add [...]
76 out of 77 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 6 mo. to 1 year
May 21, 2008
Lara French ( darkeyedangel@l... ) | I used to use them for website hosting and domains.
Their customer service was very bad, many of the staff don't seem to know any answers. I have now moved to a new hosting company, yet i still get billed from 1and1 for things i do not have anymore! It's a joke.
FYI: I now host with lcn.com and i'm happy!
58 out of 61 users found this review to be helpful!
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Support can respond to this low rated customer complaint. | Time Hosted: 1 to 3 months
May 20, 2008
Holland Risley ( hollandrisley@y... ) | DO NOT USE 1AND1. EVER!!
1and1 have let me down over and over and over again.
You simply cannot rely on 1and1s services.
Telephone support is non-existent. Often you are on hold for half an hour then it just say "Sorry" and you are cut off.
I have moved to UK Fast - they answer the phone within 3rings almost every time. I love them. They make my life easy!
Holland Risley
57 out of 66 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 1 to 3 months
| 1&1 Internet UK Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 15, 2007
James HOLLOWAY ( ja.holloway@n... ) | If you want rubbish customer service then this is your company. At 1and1 they gurantee to mess up your life, waste your time and generally make you feel like the whole world is against you. No web host company has made web hosting so difficult that you need an education from the 1and1 university in order to get anything done. Thank god I found saynoto0870 otherwise my phone bill would have gone through the roof.
Dont look at the price. Just stay clear!
76 out of 86 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 6 mo. to 1 year
| 1&1 Internet UK Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
September 21, 2007
Robert ( Robert_Basilious@y... ) | If you want to make the BIGGEST mistake of your life, sign up to 1and1. DO NOT GO NEAR 1AND1. This has to be the worst company on the planet. Their products and services sound too good to be true - because that are too good to be true.
This company is built of robbing clients. Poor server uptime, non-existant support. If you call their "24 hour" support, you will be put through to a call centre in the Phillipines where a computer illeterate poorly trained individual will read you answers [...]
72 out of 78 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: under 1 month.
| 1&1 Internet UK Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 25, 2007
Pixles/aka Fern Dumas ( pixles@c... ) | I attempted to use MS Hosting and cancelled immediately , as it was not what I wanted and I thought it sucked. I had to file several complaints to get out of a contract which 1and1 insisted I was bound to. They axed 173 of my domains off the Internet .
I now have an easy button available for anyone who encounters the same type problems. You can use it , bookmark it , paste it and add to it.
http://1and1easybutton.com
96 out of 189 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: under 1 month.
June 5, 2006
David Edge ( davidedge@c... ) | This is a copy of the email I just sent them:
Looked at the online reviews and your company was near the top so I looked at your packages. I know very little about website hosting etc although I'm good with pc's.
So I decided to give you a call to talk to someone for advice on the best package to suit my needs.
I waited for 15 minutes with no idea where I was in your quewing system. Then, with no explanation I was just cut off!
I've got to say that your service is not as you [...]
200 out of 336 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 2 to 3 years
| 1&1 Internet UK Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 2, 2006
-anonymous- ( matoqah@h... ) | I happily ran 2 sites with 1and1 for 2 years, before it all went horribly wrong. You are right about their customer service. It generally consists of you reporting a problem and them saying 'tough - now pay up'. A single missed payment, which I cancelled in protest because they couldn't fix anything, and I had the bailiff's letter through the door with 50 charges attached and credit rating screwed! So they might APPEAR cheap, but their dreadful service has cost me dear.
160 out of 298 users found this review to be helpful!
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Support can respond to this negative user complaint. | Time Hosted: 2 to 3 years
| 1&1 Internet UK Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
October 29, 2005
S Jones ( simon@m... ) | 1and1 internet are rubbish! They are utterly inflexable and the customer service is shocking. They use VOIP which often makes the operators hard to understand, but this isn't helped by their sketchy command of the English language.
They may be dirt cheap. But the reason is that they pay their staff dirt and they provide you the customer with a cheap shoddy service that will leave you feeling frustrated and unsatisfied.
If you feel this review was harsh check out [...]
323 out of 462 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: under 1 month.
| 1&1 Internet UK Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
July 12, 2005
rt ( zrabno@y... ) | This is probably the worst web hosting company in the UK. I maintain work and personal sites but was never able to make a site on this company's servers active.
Their help desk was no help at all and simply referred back to the instructions that hadn't worked before. Eventually I gave up and abandoned the attempt.
More than a year later 1&1 are sueing me. Apparently, their terms and conditions don't oblige them to actually provide a service. If you can't use their service you still have [...]
207 out of 345 users found this review to be helpful!
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Support can respond to this negative customer complaint. | These 1and1 Internet UK customer review(s) and ranks are the subjective opinion of our visitors and not of web-hosting-top.com staff. Trademarks, logos & names are properties of their respective owners and protected by law. |
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