Time Hosted: over 3 years
| 1PlanHost Rating |   | | 1PlanHost Customer Relation | |
December 21, 2006
Kirk Bridygham ( kirkwb@c... ) | Yes, Virginia, there is a Santa Claus! After losing access to the site I had hosted with 1PlanHost, submitting trouble tickets (with no response), trying to call (only to find out their lines were disconnected) and sending emails (again, with no response), I was finally able to reach a human being!
The thing to do is to call WebHostPlus' phone number, 201-255-0630 and instead of selecting the option for technical support (nobody will answer), select "1" for sales and go from there. Of [...]
70 out of 138 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: 1 to 2 years
| 1PlanHost Rating | | | Features |  | | Cost | | | Customer Relation | | | Control Panel | |
November 5, 2006
Admin Students4democracy.org ( -no email- ) | Worst host ever! Additionally to all the ther complaints people seem to be unaware that 1PlanHosts support ticket system is screwed up in a way that other customers can read your account data! Like CART32/Frontpage/Email usernames and passwords!
For more informations and examples read here: http://www.studentsfordemocracy.net/sfd/pages/1planhost.asp
197 out of 340 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: under 1 month.
October 24, 2006
Jill White-Huffman ( jwhitehuffman@y... ) | I never gave Mike Lipford to own my domain name nor be the registrant. He was only supposed to make changes to my current web site and assist with technical changes. He has however, taken over my whole web site and placed it under his control, without my permission. He has now removed my former website. After talking to Jason, one of your employees, he informed me that you all will assist me in getting my website returned to my full control.
I have worked very hard in the past l7 yrs. to [...]
189 out of 329 users found this review to be helpful!
Did you find this opinion useful? YES / NO |
Time Hosted: 1 to 2 years
| 1PlanHost Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
October 2, 2006
Jason Seaverth ( jseaverth@g... ) | My website has been down for months!! 1PlanHost really screwed me and my company, I have lost thousands of dollars since my web site keeps going down. I recently signed up with DriveThruWebHosting.com, and they have been perfect! Drive Thru even helped me rescue my domain name from the 1PlanHost thieves.
326 out of 464 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: 1 to 2 years
| 1PlanHost Rating | | | Customer Relation | |
September 29, 2006
Rob ( -no email- ) | I hope these people are sued! They are billing me after I canceled a year ago. Can't get in touch with them. I hope for all the people I''ve found that have complained about this company that they have have filed a complaint with the Better Business Bureau. And for all you people complaining about how your web site is down and how you're swithching providers I certainly hope you realize that that means shit especially after you continue to get billed. So cancel your credit card!
321 out of 429 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: over 3 years
| 1PlanHost Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
September 29, 2006
A. Washington ( apaka0608@m... ) | I agree with and have expieriences all said problems with 1plan host since their aquisition by Webhost Plus. I have found that, to obtain full rights to your domain name(s), send an e-mail to ICANN (registrar of all domains) at change@secureserver.net and provide all documentation of ownership (i.e. photo id, receipts, etc). I wish you all the best. Do not let this company steal your joy, take back your domains and move on. I will personally file a complaint with the BBB and Attorney General [...]
352 out of 469 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: 1 to 2 years
| 1PlanHost Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
September 26, 2006
Troy ( troy@e... ) | My opinion is the same as all the recent ones; nobody has anything good to say about this host including me! 1planhost used to be a fantastic host but the acquisition by WebHostPlus has seen 1planhost's customers left with a broken service and no support dispite the promise of 24 hr response by the support team.
I persisted with 1planhost throughout their server migrations after the WebHostPlus takeover with over a month of downtime, but when it happened again recently (and is still [...]
327 out of 475 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: 3 to 6 months
| 1PlanHost Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
September 21, 2006
Mike Auen ( pastormike@c... ) | I can be a very patient man. But I'm losing my patience (but not my Christianity) over 1PlanHost. First I lost my (church) website, email, and FTP the night before Easter Sunday which almost made me lose my religion. All my Cold Fusion pages quit working and still don't work. No response to support tickets. So I switched to another hosting company but I can't secure my domain name from these guys (1PlanHost). My eMail has been down since noon on 9/18 (today is 9/20) and that hurts me. I feel [...]
351 out of 496 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: over 3 years
| 1PlanHost Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
September 20, 2006
Doug ( d_million@y... ) | 1planhost has fallen from grace. Recently purchased by webhostplus most shared server customers now find their sites either not reachable at all or only for a few hours out of the day.
Darrell Williams began to let his company slip just before he decided to sell out. He did not let his customers know it was going to happen until it was too late and only after all of the problems started did he mention what had happened.
There seems to be a push for several class action lawsuites, one [...]
400 out of 556 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: 2 to 3 years
September 19, 2006
sam miller ( sam@s... ) | company appears to be out of business. how do I get my domain name back?
179 out of 326 users found this review to be helpful!
Did you find this opinion useful? YES / NO |
Time Hosted: over 3 years
| 1PlanHost Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
September 19, 2006
Deb ( mrsdpoag@i... ) | Windows 2003 Hosting Plan - Several Domains - Used only 1PlanHost for all my domains. Loved the company, really impressed me! Now all domains down, email down for several of my customers, our company email down. No response from 1PlanHost, WebHostPlus Webweavers Internet Services, or any other company they are associated with. Signed up for new domain, only 2 weeks ago (didn't realize Darrell sold the company!) and they took my money knowing full well they weren't going to honor their [...]
271 out of 378 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: over 3 years
| 1PlanHost Rating | N/A | | Features | |
September 5, 2006
Michael J Keenan ( mkeenan@d... ) | Run away, fast!
The migration was a horror. Now the service is just ok. Tech support, never works. They claim 24/7 support, but the best I can ever get is a '"we'll take the message and someone will get back to you". No one ever does. This is not my idea of 24/7 support.
193 out of 301 users found this review to be helpful!
Did you find this opinion useful? YES / NO |
Time Hosted: 2 to 3 years
| 1PlanHost Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
August 26, 2006
Mike D ( racinewill@y... ) | My story is just like the rest. Multiple trouble tickets, no response. By far the worst company I have ever dealt with. The price was what got me sucked in, and I've had problems ever since. They must run this outfit out of their basement, and when the dryer is turned on the servers go down. My email is down as we speak, it's the only way I make money. I am taking the advice above and checking out the DriveUp people, or whatever it's called. Piss on these punks.
156 out of 291 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: 1 to 2 years
| 1PlanHost Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
July 25, 2006
Thomas ( thebishop_amen@y... ) | Run away from these guys! Since Web Host Plus purchased them, they have been terrible. Lots of outages, no support mechanism to speak of - for instance, the link to their ticketing system in the command console is broken and the only phone 'support' is a voice mail that is never returned - and they WILL NOT guarantee a return of money even though they scream it on the home page. When I cancelled, I was told since they only operate 1planhost, they do not have to live up to the posted guarantees. [...]
190 out of 345 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: 6 mo. to 1 year
| 1PlanHost Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
July 17, 2006
Ioannis ( johntor@i... ) | I have been working with 8 companies so far and this one is far away the worst. I left because technical support could not solve an issue with php script, (they admitted that they have no idea about scripting). The issue was not my fault because my site was working fine and suddenly one day stopped. I was trying to make them look into my problem and they were replying with stupid questions blaming me. The funniest thing they mentioned was that there was a broken link on my site and that was [...]
192 out of 332 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: 2 to 3 years
| 1PlanHost Rating | | | Features | | | Customer Relation | | | Control Panel | |
May 19, 2006
Imtiaz ( versaillies@y... ) | For over 2 years I hosted my site with 1planhost, using their $8.95 plan on Windows. A few outages here and there.
Then all hell broke loose. With their so called migration to new servers, my site was restored from a 1month old tape. Lots of data was lost and no response to my emails.
Pretty shoddy bunch of crackpots running this hosting services. Thankfully I kept my domain with the registrar and used DNS to point to 1planhost. Many who transferred their domain cannot get it [...]
158 out of 293 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: 2 to 3 years
| 1PlanHost Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 16, 2006
Rick B ( rickbreslin@g... ) | We had the same problem, 1PlanHost abandoned our websites (along with all their other clients), and several of our ASP and .NET sites/applications. Thank God for DriveThruWebHosting.com, they helped us move our domains from 1Plan and their hosting plans have more features for the same $$. If you want somebody reliable, and be able to speak to an actual person if you have questions, go to DriveThruWebHosting.com
163 out of 297 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: over 3 years
| 1PlanHost Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 15, 2006
Marilyn ( rutherfordgop@e... ) | I have been very patient with this company but I have finally reached my breaking point. I, too, have experienced a total lack of customer service for more than a month. Never had a trouble ticket addressed or even acknowledged. Now they have billed my annual cost to me twice in 3 months. No way guys!! NO WAY!
Moving Soon
180 out of 296 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: over 3 years
| 1PlanHost Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 11, 2006
Paul ( paul@s... ) | Horrific! Our site has been messed up for a month since a fiasco of a server migration. One email back today from the countless emails, trouble tickets, phone calls and messages and chat messages left (because no chat is available.) The email we received today did not even address the problem we were having. We have always had on and off trouble with email. Sometimes it may take a day or more for an email with an attachment to be received by a recipient. RUN screaming from this [...]
374 out of 491 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: over 3 years
| 1PlanHost Rating | | | Features | | | Customer Relation | | | Control Panel | |
May 11, 2006
MR ( lsg_moderator@y... ) | I am completely frustrated right now. I thought I was the only one having all of these issues since the migration, but I now know different. I can sit here and list all of the problems I am having but everyone else has pretty much covered it. At this point I would like to know if anyone has any idea how we can get compensated for the time our sites have been down or not fully functioning AND/ OR if we have a right to be refuded for time alreay paid up front for hosting so that we can go with [...]
361 out of 488 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: over 3 years
| 1PlanHost Rating | | | Customer Relation | | | Control Panel | |
May 9, 2006
-anonymous- ( umbertofabiani@h... ) | Since several days I'm unable to access my website. I sent several emails to them. Result: only automated standard replies and no action at all. When you call the support line, each time you end up with the message "all customer service agents are busy" or so. Now I checked the internet whether there is any news about what's going on at 1planhost and I'm shocked what I'm reading there. I only can confirm everything from "total mess", "absolute incompetence" and "total absence of customer [...]
290 out of 409 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative user complaint. |
Time Hosted: under 1 month.
| 1PlanHost Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 7, 2006
Arik ( Xdax45@y... ) | Site was down. No emails. Under 45 days gurantee period and hope they honoured it. Till now, no response to the emails regrading all issues including my termination.
371 out of 517 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: over 3 years
| 1PlanHost Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 6, 2006
Windchimes ( jim@w... ) | Often people will offer a review only when they are tweaked at thier host. In my case, if you look on the testamonials page for 1planhost you will see that I left them a review full of praise and accolades (Jim Spolerich from www.windchimespavilion.com). That review was posted several years ago when 1planhost was indeed a great company to work with. I have been with 1planhost for over 4 years. Darrel Williams had a good feel for what was important for the success of his business and placed [...]
364 out of 486 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: over 3 years
| 1PlanHost Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 5, 2006
John D ( j3di3@y... ) | I have been with this host for the last 3 or 4 years. They have been great but have gone downhill after their soldout to WebHostPlus which is known for its bad reputation. My website has been down for the last 3 weeks. I did not recieve reply to any of my helpdesk tickets. I have posted 3 tickets with regards to the SQL database which is worth months work obviously no reply has ever been recieved. I'm still praying they will reply the ticket and give me the backup.
Stay away from this [...]
352 out of 462 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: 1 to 2 years
| 1PlanHost Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 5, 2006
TSquare ( tlfobes@h... ) | I have been with 1planhost for over a year, and until a few months ago when they migrated their servers, everything was great. For the last few months, however, I have been unable to publish my site to 1planhost.com's servers. There have been numerous outages and losses of data. 1planhost no longer answers emails or replies to customer support tickets. I have filled out their cancellation form twice and have done everything but beg them to release administrative control of my domain name [...]
389 out of 532 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: over 3 years
| 1PlanHost Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 5, 2006
Bjorn Kaarlstrom ( bkarlstrom@b... ) | I have been with 1planhost for over 8 years (previously burlee.com). I have experienced numerous annoying problems since Burlee sold its hosting operations to 1planhost. A couple of years ago 1planhost decided to change to Win2000 servers and gave me no choice but to upgrade. That transition was a nightmare and ended up in them putting someone else’s pages on my server causing people that keyed in my domain ended up on some Lutheran church web site. Well they fixed it after lots of back and [...]
404 out of 559 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this low rated customer complaint. |
Time Hosted: over 3 years
| 1PlanHost Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 3, 2006
Another dissatisfied customer ( lost@1... ) | I am totally dissatisfied with 1PlanHost over the outcome of the recent upgrade. They appear to lack the technical help required to perform the task of moving websites from one server to another.
But what’s worst then the apparent lack of technical knowledge is the lack of customer service, not answering the phone, returning calls, email or responding to trouble tickets.
Darrell Williams - you're losing clients by not providing the customer servers we deserve. Fix the customer service or [...]
227 out of 369 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: 2 to 3 years
| 1PlanHost Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 2, 2006
David Mozealous ( dmozealous@g... ) | By far the worst host I have ever worked with. They recently did a server migration (3 weeks ago) and I still can't add a database to my site. I have sent 5 emails to their support department asking that they look into various issues I have been having, and have still not recieved a response 3 weeks later. Since they still can't get things working I have spent over 6 hours on the phone trying to get them to refund my money, but now I can no longer get a hold of support, sales, billing or [...]
360 out of 501 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: over 3 years
| 1PlanHost Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 2, 2006
Doug ( doug@m... ) | 1planhost is an average hosting company. Even though they rave about thier customer support and 100% uptime guarentee they lack in both areas. They claim 100% uptime and that you will not just get the run of the mill answer from tech support but that is exactly what you get the run of the mill and if you try to request a credit for an outage they always say that it was not an internal issue and only internal issues are covered.
I have been with them for over 4 years now and have always ended [...]
293 out of 428 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this low rated customer complaint. |
Time Hosted: 6 mo. to 1 year
| 1PlanHost Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
April 26, 2006
Len ( allisonlb@c... ) | Have had intermittant problems in the past but this latest snafu where they transfered their system (whatever you call it) has our company crippled.
I have asked for help repeatedly with no response. We will be changing services.
291 out of 416 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. |
Time Hosted: 1 to 3 months
April 24, 2006
-anonymous- ( goeurope@f... ) | 1 plan host started a migration to different servers over a month ago.
This is my business website and my sole income. My stats show that the website has had NO TRAFFIC since 4/14/06. Further, all of my forms which are my main lead source result in an error page being displayed AND I have had no email forwarding for days.
I called yesterday and spoke to Malcolm who was no help and could not tell me that I would begin to get mail at anytime in the future. I have filled out 3 support [...]
366 out of 508 users found this review to be helpful!
Did you find this opinion useful? YES / NO |
No official account on Twitter yet!
No official account on Facebook yet!
No official account on Linkedin yet!
No official Blog yet!
No official Forum yet!