WebHostingTop » Providers » codero.com This Codero review mainly cover a general impression of codero.com product features like reliability and customer support, data center, price & more. Brand listed since 2009.
Codero
7500 W. 110th St., Suite 400
Overland Park, KS 66210
US
877.999.2750 | Awards:
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codero.com overviewGeneral ImpressionTotal SolutionsCodero offers a full line of high-performance, value-driven Windows and Linux servers located in data centers and backed with live 24/7/365 U.S.-based support. We provide an exceptional hosting experience for email, online shopping, data storage, backup, transfer and more. Fully managed dedicated server hosting is available for those businesses who desire more IT assistance as well as other flexible plans that can be customized for your specific needs. Experience-Plus Codero was created drawing upon the years of experience, knowledge and support of Aplus.net which was started in 1992. The Codero brand was launched as the dedicated and managed hosting division of Aplus.net on July 31, 2009 and quickly became a standalone company and resourceful leader within the dedicated hosting industry. With a sole focus on the IT needs of small businesses, we satisfy demands for agile and efficient dedicated and managed hosting. Ahead of the curve Codero stands for building a better hosting experience-faster, safer, smarter, and more flexible. So you can improve the way you communicate and transact. And fully enjoy all the possibilities opened up to your business through hosting. Codero can accommodate all stages of the business cycle with the right combination of price, technology and support. We are consumers, entrepreneurs, designers, developers, bloggers, and web enthusiasts just like you. That means we understand the challenges you face every day. Agile enough to grow and adapt with your business as your hosting requirements become more complex, our technological resources are strong and our experience deep. Complementary disciplines include marketing, security, engineering, developers, sales and customer support professionals with valuable backgrounds: * Seasoned management with 15 years hosting industry experience * Professional sales team with 5 years in the industry * Veteran customers care support with an individual average of five years in the hosting marketplace including Fortune 500 enterprise experience Every Server is GreenCodero is committed to conducting business in an environmentally responsible way. We utilize new technologies to lower the environmental cost of server hosting without compromising on the performance. We took an industry leadership position in 2009 when we purchased wind energy credits for 100% of the energy we consume from the grid. Our customers can proudly display the Green trust logo on their own website to show they are hosted green. One hundred percent of the electricity to power the headquarters and data center supporting your businesses is provided by renewable energy. Confirmation is performed by the Center of Resource Solutions, the nation's leading independent certification and verification program for renewable energy: Green-e.org. A Case Study by Green-e Marketplace offers more details about how Codero obtained the best renewable energy option. Additionally, partnership with the U.S. Environmental Protection Agency as a Green Power Partner and becoming a Leadership Club member encourages others within the industry and abroad to move towards more sustainable practices Codero beliefs* Customer-orientation: Every business has its focus. Keep it. * Drive: Every terrain has its obstacle. Overcome it. * Excellence: Every success has its starting point. Launch it. * Resourcefulness: Every puzzle has its pieces. Solve it. * Optimism: Every problem has its solution. Find it. Green Server Bundles ... Affordable OptionsTo help reduce your carbon footprint, Codero offers an affordable Green Server Bundle. The Intel Xeon Quad Core 2.53 GHz server requires less power for the same performance as other servers in its class. Going Greener Every DayCodero continues green endeavors by making a difference in our power supplies. All servers are reconfigured so they run more efficiently with less energy consumption. Power supplies in the Codero data center have been updated with the purchase of 80 Plus certified power supplies and have reduced energy consumption by 25-30%. Reducing carbon emissions as much as possible with our green servers and data center efficiency is just the beginning. Company-wide, Codero takes part in a waste reduction plan. Our employees are engaged in sustainable practices including recycling old servers, responsible electronic recycling, donating used furniture, low lighting, e-billing, waste-reduction efforts and more. Codero also plants trees to offset carbon and produce oxygen through a Plant-a-Tree program which encourages new customer to help with reforestation. Cloud HostingCodero's green initiatives extend to Cloud hosting which features a better utilization of server resources, more efficient power consumption and less overall waste of energy. View our Cloud Infographic to learn the statistics that tell the story of how green Cloud is. Data CenterAn Infrastructure To Keep Your Business RunningLive monitoring and maintenance 24/7/365 ensures security and reliability for your growing business. All dedicated servers include a 99.9% Uptime Guarantee because you can't afford downtime. With Codero, you can expect to receive brand name, industry-leading technology and superior network redundancy. In addition, your server supports multiple platforms including Microsoft, Intel, Cisco, Unix, Linux and more. Codero owns and operates all technology and infrastructure housed in our primary data center in Phoenix, Arizona and also operates four points of presence in Irvine, California; Denver, Colorado; Chicago, Illinois; and Ashburn, Virginia. Protection You Can Count OnYou can trust your servers are safe. We give you the peace-of-mind to focus on growing your business. Both data centers include: * Continuous security and surveillance * Live 24/7/365 network monitoring * Fire suppression systems * Power backup systems in case of local power outage * Redundant HVAC systems to maintain temperature and humidity levels We use brand name technology with a variety of hardware platforms to accommodate various types of servers and applications. Hardware options include: Celeron, Pentium, Intel, Xeon, Dell SAS 70 Type 1 Certified PCI Compliant. Storage options from Maxtor and Seagate: * IDE, SATA, SAS, SSD ConclusionQuick links: DedicatedCloudManagedResellerAboutContactWebsite research for Codero on December 5, 2011 by WebHostingTop | Codero Discounts, Coupons & Promotions | Valid until |
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| Price Match Guarantee! - Details: http://www.codero.com/specials/#price-match-challenge | No time limit provided! | | Free Bandwidth - 12 TB - Included on ALL Servers - Limited Time Only! | No time limit provided! | | Up to 50% off Select High Performance Servers - Limited Time - While Supplies Last | No time limit provided! |
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[provided by paid service from Alexa Web Information Service]Contact information is managed by Shelby Garlock - marketing at codero dot com[login]
Last update: 2011-12-05 22:59:50 GMT | | Owner: | Codero | | Web Site Title | Dedicated Hosting with Backup & Managed Services from Codero | | Website Description | Dedicated Hosting services for small and medium sized businesses includes managed services, server backup, firewall hardware, and more. | | Statistics | | Links to the site | 352 | | Alexa Popularity Rank | 55413 (1 best) | | Details for www.codero.com website | | Website Name Servers (DNS) | MX::codero.com.inbound10.mxlogic.net:208.65.144.2
MX::codero.com.inbound10.mxlogicmx.net:208.65.144.3
ns1.codero.com:64.150.179.21
ns2.codero.com:216.55.130.43 | | Server Software | Apache/2.2.3 (CentOS) DAV/2 PHP/5.2.10 mod_ssl/2.2.3 OpenSSL/0.9.8e-fips-rhel5|PHP/5.2.10 | | Website IP | 216.55.130.27 | | IP Location:Country/State/City | United states / Kansas / Overland park [See Hosting in United States ] |
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Codero.com enhancements - make choosing hosting package easier - September 6, 2011 - Enhancements on Codero.com by Making Choosing Hosting Package Easier New website design delivers a simple shopping and social sharing experience for visitors seeking Internet hosting services and IT infrastructure. Lenexa, Kan. - Sept. 6, 2011 - With ease of navigation in mind, Codero revamped its website enhancing functionality and comfort for the shopping experience. The site is now more product-focused so visitors can find the information they need faster when selecting their hosting infrastructure. The new look demonstrates Codero's dedication to being a pioneer within the hosting industry, recognizing that buying web hosting does not need to be complicated. A design that incorporates a familiar ecommerce-friendly way to shop Codero.com helped accomplish Codero's goals. Users can review different hosting products, gain tips about how to achieve the best performance, and discover logical upgrades like security, disaster recovery, server management and other Codero products and services. Consideration was given to streamlining detailed information for ease in reading and highlighting the different price points and product features throughout the site. Codero Marketing Director, Shelby Garlock, said, "The site has been refreshed to be lighter, cleaner and more inviting. We also understand today's website user wants to be able to easily share website content and to see how often content is shared. So the new design also accommodates a social networking rail throughout the site." About Codero A leading provider of optimized hosting infrastructure, Codero creates flexible, scalable solutions using dedicated and managed hosting. All Codero services and products are backed by SAS 70 Type II secure data centers, live 24/7/365 U.S.-based support and a seasoned staff with international experience in the hosting business for over 15 years. An industry innovator, Codero has a customer loyalty Rewards Program and offers green hosting from the Phoenix, Arizona data center and four points of presence. For more information about Codero, please visit www.codero.com. [ ... search all codero.com news ] The quick stats of Codero ranks shows a note average of 1.7 out of 33 opinions and price range $70 - $450. As customer/visitor you can rate this provider. If you are part of support, you can respond to these codero.com reviews by login as company or registering a free account! Time Hosted: under 1 month.
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September 18, 2011
HD Radio Network ( admin@h... ) | Our first month with Codero had been flawless! From our first interaction with Shawn to the rock solid connections this has been one of the BEST business decisions to move our network to Codero! Thanks for the super deal and committed support.
Phil
HD Radio Network
http://hdradionetwork.com
68 out of 74 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: 2 to 3 years
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May 3, 2011
Cablesys ( ryu@c... ) | We have two dedicated server with Codero and both servers got hacked!!!! We turned to Codero for assistant on getting the site up and running but the answer was unsatisfactory. Our site was hacked; our backup was compromised so we had no choice but move to a new hosting company. We couldn’t count on them in time of needs, on top of it; they won’t allow us to cancel our service because they have a 7 days prior cancelation policy.
Codero refused to cancel our next term even though the [...]
101 out of 103 users found this review to be helpful!
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Dear Cablesys, it is unfortunate that your servers were hacked. As outlined in our Service Level Agreement we are not responsible for patching the security vulnerabilities of a server if the server is not in our managed services program. Regardless of your future hosting choices, we would encourage you to invest in a managed hosting platform that will help you secure your scripts and server.
Regarding our cancellation policy, we are proud of our 7-day required notice as the industry [...] -- codero.com representative | Time Hosted: 1 to 2 years
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April 23, 2011
Brian ( bhuggins20@y... ) | I have just recently had major issues with this company.
1) Upon signing up I was quoted a price, then recieve bill for 70.00 more than quoted (up sell by sales rep on raid card)
2) Server configuration issues which led to delays and extra programming charges to me
3) Numerous down times which they shut off their support lines to avoid massive influx of complaints over hours network is down
4) 470 month then attempt to tell me to pay month in advance to cease service. Horrible scam on [...]
86 out of 89 users found this review to be helpful!
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Brian, after reviewing the details your complaint and of your account it appears your complaints started with the initiation of your services 14 months ago (February 2010).
1. The additional $70 you specify below appears to be referencing a 14 month old order (from February 2010) which included a SAS hard drive. All SAS hard drives require a SAS RAID Card which is noted in-line on the order form next to each SAS HDD line item when you order. This is the first documentation suggesting you [...] -- codero.com representative | Time Hosted: over 3 years
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March 9, 2011
George ( georgem10011@y... ) | Hey Mike:
Where are your two cents now? Codero was DOWN ALL DAY YESTERDAY!!! All of their customer site were down, their own website at http://www.codero.com was DOWN, and their phone number was been BUSY ALL DAY!
I'm sure you're jumping in joy and recommending Codero even more now! NOT!!! You are probably wondering when you are going to lose your job at Codero, because posting false positive messages to defend a worthless company is probably a very disturbing job --- one that is [...]
93 out of 97 users found this review to be helpful!
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George, yes there was a 5 hour downtime for a portion of our customers in our Phoenix data center on March 8, 2011 due to a massive DDoS attack exceeding 10 million packets per second into our core routing equipment. Traditional countermeasures could not defend against this large of an attack. Codero staff were immediately mobilized to restore service to our impacted customers as well as maintain a communication line using Twitter as the attack affected our corporate communications systems as [...] -- codero.com representative | Time Hosted: 1 to 2 years
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February 28, 2011
Jessica M ( -no email- ) | Worst customer service ever. I finally got my information onto another server after much to long with this terrible service. Their customer service reps treat their clients like idiots and refuse to transfer complaints to the management department. STAY AWAY!
90 out of 95 users found this review to be helpful!
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Dear Jessica, I am unable to locate your account based on first name last initial provided so cannot speak directly to your complaint. It is unfortunate you felt our support team treats customers like "idiots." We are always looking for ways where we can improve the customer experience and I would like to speak with you directly about your thoughts. Please contact me, Shelby, Director of Marketing, at marketing[at]codero[dot]com. -- codero.com representative | Time Hosted: over 3 years
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January 26, 2011
Mike ( triticonet@y... ) | Just my two cents.
I have had had at least several dedicated servers with Codero for over three years. (I started with Aplus and then they got bought or changed to Codero)
I have never really had a problem with them and have always thought their service was better than average. I recommend them and continue to do business with them.
Their prices have gone up a bit since I started (who's have not?).
I cannot relate to any of the complaints but then again I do all of my own [...]
88 out of 94 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: 1 to 2 years
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November 28, 2010
Andrei ( asavchen@h... ) | Key takeaways after 2 years with them:
- deceiving sales
-mediocre service with misrepresented uptime compared to independent monitoring
-poor bandwidth
-hardware and datacenter failures
-borderline rude support personnel
-not a good deal price-wise especially given trustworthy cloud providers like rackespace
56 out of 67 users found this review to be helpful!
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Dear Andrei, it unfortunate you feel our services are mediocre and that we would practice deceiving sales tactics. As a business it is beneficial for us to be transparent in the sales process and provide top-notch services in order that our customers are happy and stay with us for a long time. As for Rackspace being a trustworthy Cloud provider - They are! As our current product offering does not include cloud hosting we would gladly recommend them among others as a cloud provider.
If you [...] -- codero.com representative | Time Hosted: under 1 month.
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November 17, 2010
Office ( office@b... ) | Our experience with Codero was a NIGHTMARE! Codero seems to be in the economy of deception. No matter what it will be your fault! We were told we had a poorly designed website, but it worked perfectly on another server after we were forced to abandon their service after 8 days! Codero tries to cover their incompetence by blaming the customers! THIS COMPANY SHOULD NOT BE TRUSTED! SHAME ON YOUR CODERO FOR RUINING PEOPLES BUSINESSES THROUGH YOUR SELFISH ACTIONS!
73 out of 75 users found this review to be helpful!
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I have reviewed your account in detail including documentation of all correspondence. As was explained to you by our Director of Support, our dedicated managed services product provides a very secure environment in order to protect your dedicated server and ultimately your website. Migration into this environment can require configuration changes to ensure your site is up and secure. Although, as outlined in our Scope of Support document, application trouble shooting is not part of the [...] -- codero.com representative | Time Hosted: 1 to 2 years
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September 18, 2010
LNR ( lrobinson972@a... ) | I switched from Aplus to Codero about a year ago and have experienced nothing but problems since being with Codero. I have opened at least 14 tickets to fix the server or problems with my email accounts. I have opened a new ticket each month since July. The support team is slow in giving answers about the problems or offering solutions to fix the problems. It usually takes 3-4 business days to get to a point of fixing the problem. The server is very slow. I have had entire email accounts [...]
72 out of 83 users found this review to be helpful!
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Dear LNR, using the contact information you have provided I am unable to locate your account. It is regrettable that your experience has been problematic. Without being able to review your account, I unfortunately cannot speak to the details of your compliant. We are always looking for ways where we can improve the customer experience. It would be great if I could speak with you directly about your Codero experience. Please contact me, Shelby, Director of Marketing, at [...] -- codero.com representative | Time Hosted: 2 to 3 years
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September 10, 2010
-anonymous- ( run@f... ) | The Awesome "confused" Jonathan!!! The reason you're confused buddy, is because you're new to Codero. They certainly have a few reps here and there that are cordial and will talk to their new customers to make sure they don't bail right after signing up.
The problem happens when things go wrong. In a perfect world, Codero would be a cheap provider of hosting services and everything will be rosy.
Your problems start when their network is down, when you ask them to restart your server and [...]
78 out of 86 users found this review to be helpful!
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I appreciate your desire to remain anonymous, however, it makes it hard for me to speak about to the difficulties you experienced. At Codero, we make customer experience a top priority, as part of that we monitor sites like this very closely in order to learn about areas we can improve. If you would be willing to speak with a Codero representative about your concerns please contact Taylor, our Director of Support (taylorg[at]codero[dot]com), or you can contact me directly.
Best [...] -- codero.com representative | Time Hosted: 3 to 6 months
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September 2, 2010
Jonathan Yarbor ( j_yarbor@b... ) | I am very confused as to why there are quite a few nasty replies to Codero. Ever since the last few months I have had nothing but awesome service. Zero downtime, Support has gone out of their way to make sure what I am doing won't break by server when installing and integrating our new hardware to our Dedicated Server. Their Customer Service is unlike anything I have ever experienced with a hosting company. Since I first spoke to my personal Account Representative I have felt an important [...]
85 out of 92 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: 1 to 3 months
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August 27, 2010
Sopan ( sjoshi@g... ) | This is what happens when rednecks from Kansas like Ryan Elledge decide to do dedicated hosting business. They ruin the company. They should concentrate on farming.
84 out of 91 users found this review to be helpful!
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Dear Sopan, I have reviewed your account and do not find any tickets or comments referencing any issues with your services. As has been mentioned in previous responses below, this is not a forum for slandering the employees of Codero but rather an avenue to provide constructive feedback for users to evaluate future hosting providers. Please feel free to discuss any concerns you have regarding services and support with Taylor, our Director of Support (taylorg[at]codero[dot]com), or you can [...] -- codero.com representative | Time Hosted: 6 mo. to 1 year
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August 27, 2010
-anonymous- ( -no email- ) | It seems like Taylor the wrapping Codero genie has been fired for not being able to make enough BS to protect them from their incompetence.
CODERO SUCKS, Because their COO Ryan Elledge is a moron who cares more about bonuses that taking care of their customers. That's the motto in that company and it is getting them closer to their bankruptcy every day. Beware and take your shit out of there, or it will be gone soon!
60 out of 65 users found this review to be helpful!
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The purpose of the reviews on this site is to provide relevant and constructive comments about companies' services in order to help others make a decision about their future hosting provider. Slandering our employees is intolerable, unprofessional, and ultimately unproductive. We proactively monitor the web in order to learn where we can enhance our processes and procedures, so if you feel you have been treated unfairly or if there are things we can improve please let us know specifically what [...] -- codero.com representative | Time Hosted: 1 to 2 years
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July 29, 2010
Government Aid Contract ( -no email- ) | The dedicated server went down and stayed down for almost a week. When the service was restored they couldn't recover any data, citing corrupted hard disk. We had to use our own out-of-date backup and live with the missing data. Customer service response time was acceptable but the attitude and ability to solve the problem weren't. They had the balls to suggest paying for the backup service!! Moved to a different shared host and couldn't believe the difference in price and cp features.
We [...]
76 out of 83 users found this review to be helpful!
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We are sorry to hear that we lost you as a customer due to a loss in service as a result of a corrupted hard drive. While we do not offer free backup services, we do understand the availability of backup services is important to many of our customers, which is why we offer three different backup solutions to complement our services. By offering flexibility in the how the data is backed up as well as the amount of data backup, customers are able to select an option that best fits their [...] -- codero.com representative | Time Hosted: over 3 years
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July 22, 2010
-anonymous- ( -no email- ) | Taylor:
Since you know so much and are quick to quote articles about why you're not going bankrupt, why don't you englighten the entire board and let them know why you have changed your name almost a dozen times from:
Solo Hosting to
Cedant Web Hosting to
Abacus America Inc to
A Plus Net to
A+Net Internet Services to
Aplus.Net Internet Services to
Internet Abacus to
Lowfathost.com to
Names4Ever.com to
AND Now CODERO.COM
Guess what gentlemen??? a piece of @X&% of a [...]
94 out of 97 users found this review to be helpful!
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Aplus.net has been a part of the hosting industry from the beginning and has evolved as the industry has evolved through mergers and acquisitions.
Abacus America Inc. was established in the early 1990’s as a hardware provider. As it evolved into an Internet services provider Aplus.net became the dba of the Abacus America Inc. business. Names4Ever, one of the first accredited domain registrars, was established by Abacus America Inc. and later merged into the Aplus.net brand. [...] -- codero.com representative | Time Hosted: 6 mo. to 1 year
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July 17, 2010
-anonymous- ( -no email- ) | Thank you Web-Hosting-Top for creating this page. I was wondering if others have experienced what I have gone through at Codero.
Dan you are abosultely correct about their network being down all the time. They were down again for most of the day yesterday. While some Internet Zones can access them most of the others cannot. The status on the site was "under repair" the entire day and it is still not back to normal today.
Taylor, of course you cannot find Dan's account online, he is not [...]
100 out of 103 users found this review to be helpful!
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I appreciate your desire to remain anonymous; however, it makes it difficult to correctly identify problems which can be corrected for the future. Our network is being monitored by us and third party services 24/7. It is possible you experienced an inability to connect to our network but I cannot trace without details. Below you will find a link to Netcraft’s monitoring of our site during the time period you have indicated showing our site was accessible 100% on July 16, 2010 from nodes [...] -- codero.com representative | Time Hosted: 1 to 2 years
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July 15, 2010
Jose ( jose@G... ) | Codero is one of the most incompetent hosting companies that I have ever encountered. They have recently changed their name to Codero to avoid bankruptcy and run away from their F rating with the Better Business Bureau.
Their most common response to your problems when their data-center is down or when they've crashed your hard-drive or their network is down is:
"There's nothing we can do about that"
They treat their customers like the scum of the earth. They rarely respond to emails [...]
70 out of 78 users found this review to be helpful!
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Dear Jose, I am unable to locate your account, however, I wanted to respond to the statements you have made. Codero was formed out of the dedicated and managed hosting operations of Aplus.net as a result of selling the Aplus.net brand and the shared hosting/web design/domain registration services in July 2009. You can read more about the formation of Codero here: http://www.thewhir.com/web-hosting-news/072109_Aplusnet_Launches_New_Hosting_Brand_Codero. We are not experiencing financial [...] -- codero.com representative | Time Hosted: 6 mo. to 1 year
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July 6, 2010
Daniel Dixson ( -no email- ) | Their Network is always down. Constant connection interruptions. When we call to report, we are on hold for 20 Minutes and told to submit a ticket, but they seam to ignore the fact that when their network is down - you cant submit a ticket!!
We will migrate to another host! we are done with those guys!
The low price is not worth unhappy customers!
THE LOW DEDICATED SERVER PRICE IS NOT WORTH A NETWORK THAT IS DOWN ALL THE TIME!!
our advice - pay few dollars more and get a reliable [...]
92 out of 98 users found this review to be helpful!
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Dear Daniel, it is regrettable you feel this way about our services. Unfortunately, I am unable to connect your name to account in our system. In order to better understand your experience and thus how we can improve customer satisfaction can you please contact taylorg[at]codero[dot]com with your customer ID and the best phone number for him to contact you. Also, please remember that we do uphold our 99.9% uptime guarantee ( http://www.codero.com/uptime-guarantee/) and could not offer this if [...] -- codero.com representative | Time Hosted: 2 to 3 years
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June 30, 2010
Jeremy Johnson ( jeremy@l... ) | Their customer service is Horrible. My server went down on a Friday morning. I called to report it throughout Friday, Saturday, and Sunday with no action and the server stayed down. I was told numerous times that 'we can't get anyone in the datacenter to respond to our requests'. Finally mid-day Monday they get the server back up, and I login to find that it is a new server and that I have to setup everything again. I re-setup everything and reboot the server and it doesn't come back up. I call [...]
60 out of 69 users found this review to be helpful!
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Hello Jeremy, as a long time valued customer we take your comments especially seriously. After reviewing your account I am unable to verify the outages you speak of. Can you please contact our Director of Support at taylorg[at]codero[dot]com with a time that is best for you to review your account details for you to express any concerns or views you have for our services and support team? -- codero.com representative | Time Hosted: 1 to 3 months
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June 17, 2010
Christelle Greven ( christelle@a... ) | I contact Codero on their live chat for a dedicated hosting environment. The sales people we absolutely fantastic and helped me in more ways that one. They could answer all my questions, and if they were not sure, they found out and got back to me. My sales representative is absolutely from heaven. When I have a problem, he is never to busy to assist, doesnt matter how big or small my problem is. I bugged him every day for a few days, after a bought my dedicated server and couldnt wait [...]
57 out of 59 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: over 3 years
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June 16, 2010
Russell ( admin@f... ) | We've been with A+/Codero for more than 5 years now. We chose them for their reliability and 24/7 tech support and the response times on the connections.
It hasn't always been smooth sailing with a couple of major technical issues over that time but I have always found the tech support guys to be technically capable and helpful whenever there has been an issue.
As far as negatives go - I'd like to see a more proactive approach from the account reps - we spent way too long on an old server [...]
85 out of 94 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: 1 to 3 months
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June 16, 2010
James Carlin ( JCarlin6@y... ) | Codero's Price is amazing. So amazing that I am paying only $69 for my server which is well priced and ALMOST unmatched. Although there IP requests could be quicker support is 24/7 and is ALWAYS very helpful. And although they are not very lenient on payments they are a business and like any business they need money. I have had only one issue with an automated payment but I was able to get it resolved immediately. Codero may not be the fastest web host out there but it is very reliable!
58 out of 62 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: 2 to 3 years
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June 15, 2010
Ruslan Abuzant ( ruslan@a... ) | I am very surprised by the bad reviews here. I've hosted servers with aplus since 2006 and have a few running at Codero now. Never actually faced any problems what so ever.
There was an issue earlier with a power outage, but being a technician myself I do understand that S*** happens, so no offense taken.
In general, the services are right and I am at least getting what I am paying for. Of course, they do have a long way to run along with cloud servers, hybrid hosting and maybe a DDoS [...]
62 out of 67 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: 1 to 2 years
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June 12, 2010
Ash Goodman ( ash.goodman@a... ) | I was with codero from before the broke away from aplus. Ever since codero was created the customer service, uptime, customer support and overall attitude to customers has dropped.
I have been lied to, oversold things I did not need and overall treated poorly.
If you are considering codero
RUN AWAY
99 out of 108 users found this review to be helpful!
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Thank you for your candid comments. It is unfortunate your experience since the Aplus.net to Codero transition has felt so unpleasant. We take negative feedback very seriously and are always looking for ways to improve our services. We are interested in speaking with you in greater detail about your experiences. You will be receiving an email from our Director of Marketing to speak with you further. -- codero.com representative | Time Hosted: 2 to 3 years
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June 1, 2010
K ( -no email- ) | Codero customer service is a sham. They billed my cc without authorization and refuse to cancel my service despite repeated attempts, including within 3 days, which is a consumer right by law. Codero seems to think they operate outside the law, and hold times on phone of 1.5hours seems to be the norm. I'm guessing it's longer, as I gave up and cancelled payment through my credit card company since Codero doesn't seem to give a damn once they have your money.
66 out of 76 users found this review to be helpful!
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Due to the nature of this being an anonymous forum post I am unable to verify the details you outlined in your post. We would like to speak with you further to better understand the situation. Please contact the Director of Dedicated Services directly at taylorg[at]codero[dot]com with your customer ID and the best phone number for him to contact you. Your statements concern us as we are committed to safeguarding payment information and only use such information in accordance to our TOS, in [...] -- codero.com representative | Time Hosted: over 3 years
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May 19, 2010
Rod Lannon ( biggrod@w... ) | We have been with Codero going back to when it was known as Solo Hosting. Through the tremendous growth of the company the customers have seen a plethora of new services, AMERICAN BASED CUSTOMER SERVICE, and support that is second to none.
As a customer, we also have grown. Codero showed us what we needed and quickly helped us make the necessary changes.
Their pricing is not to be beaten! Uptime is close to 100%. Its a pleasure doing business with Codero!
54 out of 63 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: over 3 years
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March 15, 2010
-anonymous- ( -no email- ) | Codero's service has gotten worse over the last year or so. Their techs will lie when there is a problem with their hosting. They claim to have backup power during power outages and while this maybe true, they have NO CONTROL over that backup power. Hence the two MAJOR power outages in the last month or so. So you will NOT get any backup power if your server goes down as they OUTSOURCE that. Our server took 8 hours last time to come back up. We lost a whole business day because of them. [...]
85 out of 86 users found this review to be helpful!
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Support can respond to this negative user complaint. | Time Hosted: over 3 years
| Codero Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
March 5, 2010
Gina DeConti ( gdeconti@i... ) | Worst company ever. They sent me a statement for 800 some odd dollars back in September. I told them, hey I can’t afford that. What if I pay monthly? They say that’s not possible. Then they run me around in circles for a month with no clear answer on how to cancel their service for a dedicated server I don’t need. After multiple phone calls and emails and lots of shady communication they have now sent my account to collections. Even though I tried to cancel and tried to find alternatives. [...]
62 out of 64 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
October 29, 2009
vandra ( vandravassi@g... ) | Taylor,
It is your living and I do not want to make your business go down, just because I was not treated right or there is always a problem, or your staff gets disrespectful at times.
I am sure you can improve everything, because you need to.
1) what is needed is a good service and support. it is evident your (Codero) guys are always in training and not learning.
2) I am sure all your Codero staff is qualified with shiny certificates and Micrsoft seals and stamps. Teach them some [...]
90 out of 94 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: 2 to 3 years
| Codero Rating | | | Customer Relation | |
October 26, 2009
Joe ( jkahn18@v... ) | After reporting my issue to a manager at Codero they made a 360 degree turnaround and basically threw every resource imaginable at my problem. Once I got to the right person, not only did he fix the problem, but we spent time reviewing their processes and assured me that nothing like what I experienced would happen again. They were very appreciative of my feedback and gave me all kinds of definitive, implementable things that they did do (on time, as promised) and would do to ensure [...]
52 out of 63 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: 2 to 3 years
| Codero Rating | | | Customer Relation | |
October 21, 2009
Joe ( jkahn18@v... ) | They did not respond to a notice that some of their servers were spammers and as a result, an entire block of servers, including ours were classified as spammers. Now our company cannot effectively send emails. They have repeatedly told us this problem was fixed and every time we check with the company that monitors blacklisting, they tell us, in detail, what Codero has not yet done to fix the problem. It is infuriating! We keep getting referred to their abuse department which we cannot [...]
100 out of 106 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
October 19, 2009
-anonymous- ( -no email- ) | Yes, their support is subpar. I'm experiencing a network outage as I type this message. This is not typical though. It's the first outage under the new "codero" brand.
97 out of 100 users found this review to be helpful!
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Support can respond to this user complaint. | Time Hosted: 2 to 3 years
| Codero Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
October 9, 2009
vandra ( vandravassi@g... ) | Bad support, control panel has errors, many times things do not work. Try to get one of the support guys online and you will face the worst frustration. They are not trained, do not seem to know what is going on, and will ignore you.
62 out of 67 users found this review to be helpful!
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Vandra,
I have reviewed your posted complaint and would like to address it with you. I am the Director of Dedicated Services and I invite you to email me directly via taylorg[at]codero[dot]com.
From the limited information provided the following are observations I can provide:
1) Our technicians are constantly in training for both general IT subject matter as well as product specific training.
2) The vast majority of our technicians are certified in both Microsoft and Linux (MCSE and [...] -- codero.com representative | These Codero customer review(s) and ranks are the subjective opinion of our visitors and not of web-hosting-top.com staff. Trademarks, logos & names are properties of their respective owners and protected by law. |
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