Time Hosted: 2 to 3 years
| Dot Canada Rating |   | | DotCanada Features |  | | DotCanada Cost | | | DotCanada Customer Relation | | | DotCanada Control Panel | |
January 12, 2011
-anonymous- ( -no email- ) | two days after I finished negotiating terms with my supplier for my online store and was about to go live, the site went down repeatedly, I've backed up my information but I'm getting the run around from these douches. They're over priced and don't treat their customers with respect. 'Zero Down Time' is not true and just a scam to earn peoples trust. If my store had been fully live and I had lost clients I would be suing them right now.
84 out of 92 users found this review to be helpful!
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Time Hosted: 1 to 3 months
| Dot Canada Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
October 29, 2010
troid ( troid@y... ) | Horrible experience in 2010: - misleading website states 24 x 7; no clarification in terms - Mike from dotcanada confirms the contradiction: ''One item of note is that dotCanada does not provide 24X7 support.' - support does respond,but i was no further enlightened - knowledge base is light on answers,or at least what i required was inadequate
81 out of 84 users found this review to be helpful!
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Time Hosted: over 3 years
| Dot Canada Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
September 22, 2010
PCSdesign ( paul@p... ) | Well after reading all the post I found that there are none current. I have been with them for some time now and yes, at first they had there problems but over the years they have grown and become better across the board. I still have some problems with support not knowing their software offerings completely, I also find that there Knowledge base or help site can be improved. There is one problem as they have moved to a more robust suite of software that any sites done in the old software are [...]
58 out of 69 users found this review to be helpful!
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Time Hosted: over 3 years
| Dot Canada Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
December 8, 2009
Dan ( dlarocca@c... ) | My account was due for renewal on Dec. 1/09.
On Oct. 24/09 I paid in full for renewal of my hosting and domain name.
On Dec. 1/09 these idiots shut down my website and e-mail.
I spent an entire week trying to get this resolved. Tried everything, live chat, e-mails, and several tickets. They just didn't bother to respond in any way. Even reported my dissatisfaction to Costco but have not heard from them yet.
This is a business and my suppliers and customers expect a certain level of [...]
59 out of 61 users found this review to be helpful!
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Time Hosted: over 3 years
| Dot Canada Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 30, 2009
Pierre ( pierrecoeur@h... ) | I purchased a domain name and hosting package from dotcanada through Costco Membership Services over 4 years ago. They were not too bad at the start, however recently I found hosting services cheaper someplace else and wanted to change over to a new company but dotcanada highjacked my site when I requested the epp codes for domain transfer and they are giving me total BS requesting information and pretending to not know what I am talking about. Each email and request that I send gets ignored [...]
82 out of 86 users found this review to be helpful!
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Time Hosted: 2 to 3 years
| Dot Canada Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
August 28, 2009
Sandra ( dolcediva2001@y... ) | I signed up 2 years ago and this week decided to order another website from them. Unfortunatly only after I paid, did they tell me the system no longer works on the OS4 panel, and now it is on the control panel. Basically it is much more complicated to work with and the service from this company SUCKS!!! Whether you are calling tech support, sales or billing, you will get either "MIKE" or "NORMAN" on the phone. Mike will make you feel like you are wasting his time and will even hang up the [...]
73 out of 75 users found this review to be helpful!
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Time Hosted: under 1 month.
January 24, 2008
wolves ( norontguy@h... ) | i once managed sudbury hockey dot com. it was down for 5 months. lucky at times if it worked at all.
no support, no car for what they do or concen for customers.
stay way clear.
73 out of 75 users found this review to be helpful!
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Time Hosted: 1 to 2 years
| Dot Canada Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
August 27, 2007
Ryan ( ouro_19@y... ) | They are the worst hosts I've ever used. The price is okay but not for the service provided.
They started out great but "upgraded" and got rid of CPanel (and lost all my site and data) and now they are crap. Cust. service is awful. They NEVER answer the phone and emails take days to answer and they rarely give the right answer. You can't create sub domains. You can have 50 databases but can only manage three of them via the web management tool. You have to email them for the other 47. And [...]
64 out of 73 users found this review to be helpful!
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Time Hosted: over 3 years
| Dot Canada Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
August 20, 2007
Mark ( admin@s... ) | We have had our vBulletin forum here.
No downtime in over 3 years.
Way to go Dot Canada.
87 out of 95 users found this review to be helpful!
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Time Hosted: 2 to 3 years
| Dot Canada Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
August 20, 2007
Dave ( contact@k... ) | These guys are the best hosts ever - I have never had a problem in 3 years. Good price. Good service. Great features.
85 out of 95 users found this review to be helpful!
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Time Hosted: 2 to 3 years
| Dot Canada Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
June 9, 2007
Cam ( cotboy@c... ) | At a first look, dotCanada looked great, and they were for about my first 10 months. Then I decided to go over to their Costco plan, since it was the same price, but with better features, and still was ok for a bit.
dotCanada then decided to fuck over all Costco members. They took away the real support desk for Costco users, and added a crappy phone service and an even more crappy e-mail support tool.
They also took away cPanel and added a control panel they made themselves. It was the [...]
93 out of 168 users found this review to be helpful!
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Time Hosted: 6 mo. to 1 year
| Dot Canada Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
December 6, 2006
Satvinder ( admin@l... ) | This host is a boat load of trouble. They lost my data in one of their moves. They conveniently switched the CPanel to some home grown patchwork and called it an improvement. I did make the mistake of full year payment. Living it now.
96 out of 156 users found this review to be helpful!
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Time Hosted: 6 mo. to 1 year
| Dot Canada Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
December 5, 2006
Christian ( christian@e... ) | Very poor customer service. Avoid them. Pay more but don't use their service.
66 out of 125 users found this review to be helpful!
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Time Hosted: 6 mo. to 1 year
| Dot Canada Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 15, 2006
tsweimer ( iweimer@t... ) | Absolute crap. I have no idea why these guys are still in business or even why they are affiliated with Costco. Pure crap service. I would trust the postman before I trust these guys.
105 out of 189 users found this review to be helpful!
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Time Hosted: 2 to 3 years
| Dot Canada Rating | | | Cost | | | Customer Relation | | | Control Panel | |
August 31, 2006
Hakuna Matata ( eyobarefraine@y... ) | I am so mad, angry and ....and ....%$%^&(*& ..better leave at that.
All I want to say is... think twice before you go with these guys.
Avoid them at all cost. Believe me you will thank me you did.
I have had nothing but headache with these people.
their server up time is worse than anything I have ever seen.
I lost all of my clients and I have them to thank for it.
267 out of 421 users found this review to be helpful!
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Time Hosted: 2 to 3 years
| Dot Canada Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
August 5, 2006
ROBERT ( TIMEPIECE@C... ) | For running a business online expect to loose money with dotcanada.com. Nothing but problems from day 1. Make sure you back up your site and data. Expect lots of downtime and loss of email.
Their online support is terrible too.
189 out of 301 users found this review to be helpful!
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Time Hosted: 6 mo. to 1 year
| Dot Canada Rating | | | Features | | | Cost | | | Customer Relation | |
July 12, 2006
ron howard ( ron@a... ) | Sorry to hear about your losses... i can certainly relate.... they lost my data last year ! On the plus side, I found another great canadian web hosting company at blacksun.ca . They have a really friendly team there (no down time yet...) and they recently upgraded their disk space offerings which is nice to see.
184 out of 320 users found this review to be helpful!
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Time Hosted: 2 to 3 years
| Dot Canada Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
June 20, 2006
esbee ( bagchee@c... ) | i agree completely with all the posters so far. they have been down for day--once upto a whole week. they have lost valuable emails when claimimg to be restoring service. now they have fiddled with the server that jpegs cannot be loaded, nor watermarks placed on images. i am a photographer, and all my contact is by the website!
AS FAR AS I AM CONCERNED, THEY HAV E BEEN A COMPLETE DISASTER FOR ME--MUCH AS I HATE TO BADMOUTH A FELLOW CANADIAN BUSINESS.
NO WAY TO REACH THEM FOR SUPPORT. [...]
378 out of 521 users found this review to be helpful!
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Time Hosted: 1 to 2 years
| Dot Canada Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
June 11, 2006
-anonymous- ( joana_jakes@h... ) | I'm having the same problem right now as the previous persons complaint. Begining of February 2006 they switched servers and I had night mare problems with that. Then two weeks ago they had a problem with the diefenbaker server and all my database was gone for like a week meaning my site was down for that whole time. The only thing I got from them is "sorry for any inconvenience this may have caused". They use that line every time there is a problem. Now all my aw stats are gone and all my [...]
342 out of 471 users found this review to be helpful!
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Time Hosted: 1 to 2 years
| Dot Canada Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 8, 2006
Dave Smith ( dave@e... ) | the support service is very poor and the information on there web site is very unclear on how to implement different features. Trouble tickets are written off without actually fixing the problem.
dot.canada/costco
418 out of 566 users found this review to be helpful!
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Time Hosted: 2 to 3 years
| Dot Canada Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
April 13, 2006
I am getting frustrated ( hak@g... ) | I went with them - well I wanted to help the local industry and also the price was better than most. But really they have to do something about their crapy support as soon as possible or else I am taking my business to good ol' Yahoo!
287 out of 422 users found this review to be helpful!
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Time Hosted: 1 to 2 years
| Dot Canada Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
April 5, 2006
PD ( inkpen29@h... ) | While the service appeared decent, and had a nice price (about $12 Canadian per month), they utterly blew it for service and support.
When the crap hit the fan, they failed. Our site was hosted on a server in their system called Tupper. After we had been with them since October of 2004, in Feb 2006 they decided to move our site to another server within their network (called Bennet). The transition was a nightmare.
They lost all our staff Email (over 60 people), all our web site stats, [...]
405 out of 541 users found this review to be helpful!
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