Exa Bytes review

General Impression

Founded in Year 2001, Exabytes has been specializing in running Linux and Windows web hosting for years. By hosting with Exabytes, you will get a guaranteed 99.5% server uptime, 99.9% network uptime, 24/7 monitoring and support, a fast and redundant connection, and generous amounts of space/bandwidth at an affordable low price. Our commitment to customer service makes sure that you will have the best possible experience when you host your web site with us. It is our main scope to keep our customers happy all the time. We offer 100 day money back guarantee and if you are not completely satisfied with our services, we will refund your money anytime with no questions asked!

Exabytes Network Pte Ltd is a leading web hosting company based in Malaysia that was founded on the principal of providing the best webhosting solutions to their customers. The story behind "Exabytes" as company's official name happened when CEO, Chan Kee Siak acknowledged the existence of a well-known company that goes with the name of "Gigabytes". Sounds like a BIG organization, isn't it? But being the visionary and competitive person that he is, Chan is determined to be even BIGGER and better than them, and so, the idea of naming the company "Exabytes" kicked in.

History of Success
Like a toddler learning how to walk, Exabytes has fallen a few times before it was able to stand tall in this robust cyber world today. We fell, then we rose, then we fell, but we rose again, stronger than ever before. It was this determination spirit that makes us what we are today - the number #1 webhosting provider in the region, voted by our customers.

Recalling back the past, we were just a webhosting reseller known as hostkaki.com and the present CEO was the sole founder back then. But step by step, Exabytes strived to give the best service to its clients and eventually grew into becoming a webhosting provider in 2001.

At the early stage of Exabytes establishment, we only had a group of 5 staffs, consist of the CEO, the customer service, and the technical support department to run the newly established business. Together, we had to work round the clock to achieve our mission and vision. But through a lot of perseverance, patience, mixed with perspiration, we were able to grow into becoming Malaysia's leading webhosting provider, serving our most loyal customer today, and many years to come.

Needless to say, this success was not acquired overnight without a lot of hard work from our own dedicated and loyal team. 8 years of experience in the webhosting industry has earned us the highest ranking in the webhosting industry in Malaysia, and of course, the client's trust in making Exabytes their definite choice to cater their webhosting needs.

Why Exabytes

There are many things that make a good webhost great. Here are just a handful of reasons why we should be at the top of your list!

Top 11 Reasons to Choose Exabytes

Professional 24x7x365 Technical Support
This is a point of pride for us. You deserve the best, and we won't settle for providing anything less. We're available to you either by phone, Helpdesk, or email 24 hours a day, everyday. Exabytes does not use front-line customer service representatives who can't answer most real questions. When you contact us, you'll be talking to someone who is in the know!

Fast Servers and Networks
You want your visitors to have a positive experience when visiting your site, so do we too. That's why we invest heavily in ensuring our servers are not overloaded, have fast network connections and are up over 99.5% of the time. When your business depends on it, don't settle for second best.

SPAM and Virus Filtering
At Exabytes, we hate getting spam as much as you do. That's why we have installed SPAM and Virus Filtering to protect all customers from spam and malicious email attachments. With Spam Assassin, suspected emails are flagged as spam before they reach your inbox, allowing you to easily delete it. And with it's integration into our powerful web-based control panel, you can set the threshold that you require.

Friendly Customer Service
Have a question that's not technical in nature? Need a dedicated sever recommendation or just an additional pair of eyes on your site? Maybe you just have some questions about the different plans we offer. Our friendly customer service representatives are available round the clock assist in anyway they can.

Customer Care
We are not just another ordinary hosting provider. We go to great lengths in making sure the happiness of our customers. This can be proven from the outdoor events held in order to strengthen the bond between us and our customers, like Movie Day, Exhibitions, Seminars, and Sponsored Community Events to name a few.

Tons of Features
Exabytes insists on providing its customers with the most comprehensive, feature-packed solutions at best possible prices, and with no hidden cost. A policy of transparent pricing is an Exabytes commitment. And, when other companies often charge extra, Exabytes includes everything needed to allow customers to maximise their full web potential - without barriers, without downtime and without reservation.

Scalable services
Can your business web site keep up with your business growth? Absolutely - with Exabytes on your side. Exabytes' simple upgrade process gives you tremendous flexibility to scale. You can easily add disk space, bandwidth, and email accounts as your site, traffic, and business grows.

Reliability and Security
When you launch a web site, you expect to see your website when the URL is typed. Let's face it, when you entrust your site to a web host, you expect reliability. At Exabytes, reliability is never in question. We've been a stable and profitable hosting company since our formation in 2001. With Exabytes behind your web site, you can be rest assured that your site will be up and ready, just like you'd expect.

Unbeatable Price
Exabytes has always been a leading innovator in the industry, and has built a streamlined business model that allows us to offer only the highest quality of services at unbeatably low prices. At Exabytes, we offer you Gigs of space and generous bandwidth PLUS unlimited email accounts.

Fast Account Activation
Unlike many hosts, we validate each order individually to reduce fraud and ensure the security of our existing customers. Even with these extra steps your site will be setup quickly, in many cases in just a couple hours. If for some reason it takes more than 24 hours from when your account is validated, then your first month of hosting is on us! It's guaranteed!

30 Days Money Back Guarantee
At Exabytes, we take pride in our reputation of reliability and are highly confident in our range of quality products and services. We want to make sure our customers are equally satisfied. If you decide that you are not completely happy, within 30 days from when your initial order was placed, you'll receive your money back - no questions asked.

Our Guarantees

At Exabytes, we take pride in our reputation of reliability and are highly confident in our range of quality products and services. We want to make sure our customers are equally satisfied. If you decide that you are not completely happy, within 100 days from when your initial order was placed, you'll receive your money back - no questions asked.

As a member of Hosting Assured member we have agreed to a Code of Ethics as follows:

All planned service outages will be well communicated in advance.
All communication with the customer will be timely and responsive.
All information and claims presented to the customer will be 100% accurate.
All web hosting services will be supplied as agreed.
The customer will be treated with fairness and honesty.
Every effort will be made to resolve all valid complaints in a professional and timely fashion.

Server Uptime and Network Uptime Guarantee

Exabytes agrees to use its best endeavors to ensure a 99.9% Network Uptime and 99.5% Server Uptime to the customers. Downtime is referred to as our server or network equipment being down and not ping able. Downtime excludes scheduled maintenance window which the maintenance notice shall be posted on our Support Center or email to our clients at least 3 (three) working days before the schedule date. Here are some common guarantees in the industry today and the actual amount of downtime per month involved.

99.5% uptime = 216 minutes of downtime in a month
99.8% uptime = 86.4 minutes of downtime in a month
99.9% uptime = 43.2 minutes of downtime in a month
99.99% uptime = 4.32 minutes of downtime in a month
99.999% uptime = 0.432 minutes (26 seconds) in a month

Customer shall not receive any credits under this 99.9% Network Uptime and 99.5% Server Uptime Guarantee in connection with any failure or deficiency of Web Site Availability caused by or associated with:

- Circumstances beyond our reasonable control, including, without limitation, acts of God, acts of any governmental body, war, insurrection, terrorism, sabotage, armed conflict, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, virus attacks or hackers, failure of third party software (including, without limitation, ecommerce software, payment gateways, chat, statistics or free scripts) or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of this SLA;
- Failure of access circuits to our network, unless such failure is caused solely by Exabytes;
- False SLA breaches reported as a result of outages or errors of any Exabytes measurement system;
- Customer's acts or omissions (or acts or omissions of others engaged or authorized by customer), including, without limitation, custom scripting or coding (e.g., CGI, Perl, HTML, ASP, etc), any negligence, willful misconduct, or use of the Services in breach of our Terms of Service Policy;
- Email or webmail delivery and transmission;
- Scheduled maintenance and emergency maintenance and upgrades;
- DNS issues outside the direct control of Exabytes;
- Issues with FTP, POP, IMAP, or SMTP customer access;
- DNS (Domain Name Server) Propagation.
- Outages elsewhere on the Internet that hinder access to your account. Exabytes is not responsible for browser or DNS caching that may make your site appear inaccessible when others can still access it. Exabytes will guarantee only those areas considered under the control of Exabytes: our server links to the Internet, our routers, and our servers.

In the event of Server Downtime or Network Downtime which is (i) due to problem within Exabytes Network and (ii) if the total Server Downtime or Network Downtime exceeds specific numbers of hours consecutively (as specified in Table 1 below) in a calendar month, customer may claim for an Outage Event Credit (OEC). Notwithstanding the foregoing, the maximum amount of OEC can be claimed shall not exceed 50% of the total Monthly Fee for the Service provided, and this is limited to once in a calendar month frequency.

Why do reliable web hosting companies offer uptime guarantees backed with real credits or refunds to customer accounts?

We have been involved in the hosting industry since year 2001 and have seen many of our competitors come and go. Many web hosting companies failed because they are not committed to taking great care of their customers. If a web host has nothing to lose when your site is down, then their commitment and speed in restoring your site may not be the best.

Outage Event Credit (OEC)
In reality, an uptime guarantee may only mean a small refund or account credit for you, but if your web host is refunding or crediting every client on their server due to not meeting the guaranteed uptime, this could mean significant losses for them. For example, we have a server with maximum of no more than 300 accounts at USD 67.80/year each. If the server went down and it took us 48 hours to restore the service, that will means we only able to achieve 93.34% of uptime, which would translate to a loss of USD 390.60 for the month on that server alone. Obviously it is also in our best interest to get the troubled server up and running as fast as possible.

Customer shall submit all claims for OEC by email to billing@exabytes.com.my within three (3) business days after the Exabytes server / network is available again following the server or network downtime in question. In the event of customer's failure to submit the claims within the said three (3) business days, Exabytes reserves the right to reject the claims without any reasons.

Customers will be given acknowledgement of receipt of all claims within one (1) business days and Exabytes will review all such claims within seven (7) business days thereof. Upon review and findings, Exabytes will inform the customers by e-mail whether the appropriate claim will be granted or rejected. If the claim is allowed, the OEC will not be reflected in the current bill, but in the following bill.

Are the Server and Network Uptime Guarantee considered to be web site or business insurance?
We are in the web hosting business, not the insurance business. Our Server and Network Uptime Guarantee are in no way to be interpreted as an insurance product. Since the maximum amount of credits that can be applied to any web hosting account is the actual amount paid by the customer per month, quarter or year then obviously it is not sufficient to "cover" any damages caused by any server or network outage. We recognize that web sites cost money to develop, maintain and ecommerce sites can experience loss of sales and income when an outage occurs. We do not however offer any compensation for these types of losses as stated in our Terms of Service. While we do perform daily backups on all servers, it is the customer's responsibility to maintain their own site backups on their local computers at all times and if deemed necessary, obtain insurance products from reputable insurance providers to cover any loss of business or sales.

Exabytes reserves the right to make any modifications, amendments, revisions or changes to this Server Uptime and Network Uptime Guarantee at any time. Customer will be notified prior to any changes or variation to Server Uptime and Network Uptime Guarantee.

Data Center

Handy Networks Data Center

Exabytes.com's servers are also located at Handy Networks Data Center in Denver, Colorado with over 4,000 square feet of raised floor and another 2,500 square feet of office space. The building has power feeds from multiple substations. Electrical service is connected to Mitsubishi 375KVA UPS, which delivers conditioned power to the data center.

In the event of a utility power failure, diesel generator will start immediately and carry the entire data center load. The data center facility is located in a building that has 24x7 on site security. Their network is powered by a pair of redundant Juniper M5 routers and Cisco 6500 series switches. All of our edge and core equipment is interconnected in a full network mesh to provide maximum redundancy and salability.

Location

Handy Networks, LLC
1801 California St, Suite 240,
Denver, CO 80202

Conclusion

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