Time Hosted: over 3 years
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July 12, 2011
Adrianne Brennan ( adrianne.brennan@g... ) | I am a published author who had her site hosted by Freeservers with the business pricing plan. After more than four years of being their customer, they deleted my website without warning. I called up and was told the problem would be escalated and would take 24-72 hours to fix. I called back the next day and was told that it was deleted for "TOS violations". No details or further explanation given even after I requested it, and I have to call up a company in Australia to transfer over the [...]
50 out of 60 users found this review to be helpful!
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Time Hosted: over 3 years
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June 23, 2010
-anonymous- ( -no email- ) | I have been complacent. My site is not too big and fancy. I don't need the "bells and whistles" that other sites have. It is a very basic site and I admit that the traffic is not so big. I have been complacent with the $1 per year service I have, which just keeps ads off of my site. The "free" sites are so garbled with ads, it snags up my browser. Today I tried to call customer service to update my information since I moved out of state and obtained a new credit card. Sounded like a [...]
54 out of 55 users found this review to be helpful!
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Time Hosted: over 3 years
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June 8, 2010
ChrisJBrady ( chrisjbrady@y... ) | For years I have had a personal 'paid to be hosted' web site on Freeservers / MySpace. It has grown to about 100 pages. Each page has a proprietary access counter. All counters have one line in a file on the root called fscount.js (it is not a Javascript file though, but a simple text file).
Late last year I was monitoring the access to some new pages, and wondering why the counters were not working. I investigated and found that the fscount.js file had what looked like corrupted [...]
79 out of 80 users found this review to be helpful!
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Time Hosted: 2 to 3 years
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March 1, 2010
Rebecca Allen ( rebecca@r... ) | I have had continually problems with freeservers.com. I have been with freeservers for several years with a booming website and it started out great but after a year things started to go downhill.
I've had continually email problems with receiving and sending mail through my outlook. I call technical support and get little to no help.
I am now switching to another hosting company!
98 out of 102 users found this review to be helpful!
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Time Hosted: over 3 years
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August 19, 2009
Chris Bittler ( cbittler@b... ) | I've used Freeservers to host two sites for about 10 years and this year will be the last. It seems that each year there is a mysterious problem: either they delete my stats or the site goes down. I don't really care where Customer Service is based (Bangalore, I'm guessing), but wherever they are they never fix the problem you ask about without creating another one.
Most recently, I wasn't able to add another email address due to some glitch on their end. Sounds simple, right? Not to [...]
73 out of 82 users found this review to be helpful!
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Time Hosted: 1 to 2 years
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July 9, 2009
-anonymous- ( -no email- ) | I have been with freeservers for a year on the Personal plan, and my website is constantly down. Also, whenever I email them about a problem, they never reply. I do not reccomend FreeServers at all.
97 out of 98 users found this review to be helpful!
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Time Hosted: over 3 years
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June 4, 2009
Ian Clarke ( ian@c... ) | Reading the other reviews it looks like I am not alone, the biggest problem appears to be that they cannot fix simple technical issues now that their customer service centre is in India.
I found their website build system to be incredibly easy albeit a little inflexible, but with creativity you can work around this to get a nice looking site without any knowledge of web design tools.
I used their email forwarding system to create email addresses which are linked to our site and after 7 years [...]
61 out of 70 users found this review to be helpful!
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Time Hosted: over 3 years
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March 21, 2009
Sid ( dfns_scrty@h... ) | These guys blow!
I had my site hosted with them for years and then they transferred it to "mysite.com"... No problem, right? Since they're both owned by the same company, United Online (the same company that owns Juno, netzero, and a few others)
Well the problem is the customer service is outsourced to India or pakistan or somewhere else that the people barely speak any english. I've spent days emailing them and calling them about my website being down, and I still haven't gotten it [...]
87 out of 94 users found this review to be helpful!
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Time Hosted: 2 to 3 years
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December 14, 2008
Bob ( -no email- ) | I've used Freeservers for just over two years now and can't really complain. I had one problem that I Emailed them about and it was corrected within 24 hours. I don't have a lot of contact with their Customer Service Dept so I can't comment there but if they're located in India I won't be a Happy Camper when I may have to call. I am ALL FOR American Cust Svc. I found the Sitebuilder VERY easy to use.
62 out of 66 users found this review to be helpful!
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Time Hosted: over 3 years
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November 14, 2008
Chris J Brady ( chrisjbrady@y... ) | I'm on the Premium plan - or was. Suddenly nd without warning they have completely dsiabled my web site - chrisbrady.itgo.com - I have tried to login to update the billing info. and the system even blocks that. I've emailed Billing, and Info., and Customer Service - but NO response - none, zero, zilch, sfa. I can't phone the 1-800 no. 'cos it would cost me big time from the UK. It appears that my subscription ran out - but no-one emailed me in advance to warn me, no-one sent me an invoice, [...]
88 out of 97 users found this review to be helpful!
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Time Hosted: over 3 years
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October 17, 2008
-anonymous- ( -no email- ) | Well, it appears that this company has moved to India and now you can't get any real help at all when you call for support. We were using one of their subdomains (s5.com to be exact) and suddenly our website (which we were paying for) disappeared. We called them and got someone in India that couldn't speak English very well and who could not understand English at all. Got no real answers after calling several times. My site has been down now for several days and i am loosing business and [...]
84 out of 89 users found this review to be helpful!
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Time Hosted: 1 to 3 months
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September 16, 2008
Mary Hodges ( bearsncats@n... ) | I started a website on 8/16/08 and enjoyed the 'no banners' for 7 days free so much that I chose to buy the next up package for $4.95 a month before the 7 days was completed. Well, $4.95 a month is right, alright, but they didn't say it was all to be paid in advance, so it really cost $59.40. THEN, the guy on the phone didn't ask what name was on my credit card, he just took the name I gave him when I said hello, my name is.....and that's the name he put on the credit card. of course, my [...]
63 out of 71 users found this review to be helpful!
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Time Hosted: over 3 years
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August 28, 2008
Bruce Goldwell ( bruce@b... ) | I have had my web pages on Freeservers for since the beginning of time.. they have moved the customer service to India.. you can't get anything done on a timely manner....
I pay $23.00 a month for the hosting but have spent over 2 hours on the phone with them in the last month alone.... they have cost me over $300 in my own time, lost revenue and much aggrevation.
I DO NOT RECOMMEND FREESERVERS to anyone. I am in the process of trying to find another HOST to move to.
FREESERVERS might [...]
90 out of 93 users found this review to be helpful!
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Time Hosted: over 3 years
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May 20, 2008
Sharon ( sharon@c... ) | I have had a site on freeservers since 1999. I started out with the basic plan without banners but went to the lowest value plan without banners since it was the same service at a lower cost. Took me a year to find this out. Had no problems other than of my own making until a year or so ago, when they either expanded or were bought out by a bigger company. Problems started arise but eventually were fixed, so couldn't complain too much. However, as of last week (May 13, 2008) they have been [...]
59 out of 68 users found this review to be helpful!
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Time Hosted: over 3 years
May 19, 2008
Nancy ( nancydelrusso@g... ) | I have a website through Freeservers for over 6 years. I don't build or edit my site through Freeservers. I built it in Dreamweaver and used CuteFTP to upload it to the internet. My complaint is with the email. I have not been able to access my email mailboxes for 3 days.
If I get to the manage mailbox section of their site at all I don't even have mailboxes! The two I had set up are gone along with my 200 or so emails. I was expecting some important emails and am not happy about this. I [...]
72 out of 74 users found this review to be helpful!
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Time Hosted: 1 to 2 years
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May 15, 2008
anonymous ( anonymous@a... ) | This is the hosting company from hell!!
Avoid at all costs
83 out of 87 users found this review to be helpful!
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Time Hosted: over 3 years
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May 8, 2008
Jo ( jojo@h... ) | I have had 2 websites hosted with Freeservers for over 5 years which worked perfectly. For the last 3-4 weeks I have no smtp email, and I can not find any contact phone number on their website (edit .. I think it may be 1 800 396 1999 if anyone needs it). Before they had phenomenal telephone customer support. Now there is NONE. There has been no response to any support emails.
Imap email is working fine, as is the webmail option, but no smtp relay.
73 out of 77 users found this review to be helpful!
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Time Hosted: over 3 years
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April 25, 2008
Sibyl Chambers ( sibby@s... ) | had this company hosting my site till one day someone called in and they let someone move my site to another server. I got in contact with the owner mark and he pretty much passed me off to a idiot who cannot help me recover my site. I am still waiting to hear from them and they seemed to now move their support to india. do not recommend!!!
72 out of 75 users found this review to be helpful!
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Time Hosted: 1 to 3 months
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April 12, 2008
Todd West ( ugr97@y... ) | Absolutely terrible. Customer service says evertything is a technical problem. Paid to have ads removed and after a month they're still there, plus many web pages using javascript won't load or display properly. Used to be a decent company. Now just a complete mess. Not recommended at all, period.
82 out of 84 users found this review to be helpful!
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Time Hosted: 2 to 3 years
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March 18, 2008
Marguerite ( maggiemz1@g... ) | Freeservers.com was great when I started with them. Phone support was there without long waits and things worked well. Something changed. Even though my plan qualifies for phone support I CANNOT find a phone number on the site. No one answers my emails and some of the help pages will not load in my browser - so I have no help. As soon as I can find another hosting site I'm moving my 3 websites.
What happened to this company?
74 out of 76 users found this review to be helpful!
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Time Hosted: 1 to 2 years
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March 17, 2008
chip ( chiphouse@r... ) | Poor customer service, will not use again. my pop3 is down from 3 weeks and absolutely no help.
The worst service I have ever come across.
Freeservers.com is total waste of time, keep away from this.
93 out of 100 users found this review to be helpful!
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Time Hosted: 6 mo. to 1 year
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March 11, 2008
Joe ( no@m... ) | Very poor. My e-mail has been down now for two weeks. Even their web mail interfaces don't work.
Customer service is pretty much non-existent.
When you call their main number 801-437-6000 you drop into a loop that apologizes that "we're having system issues."
Yeah, I guess. They are apparently ALWAYS having system issues.
63 out of 72 users found this review to be helpful!
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Time Hosted: under 1 month.
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February 24, 2008
Dana ( chromatic_chic@y... ) | Beautiful! I just bought their hosting for a domain name I bought, and I can't even get in to edit the damn thing.
No one has answered my email about the problem yet, and I'm pretty pissed off right now.
When you go to log into your account, all it says is
WELCOME TO YOUR FUTURE WEB SITE CREATOR
You have not yet published your website.
Big freakin surprise, I can't even edit it, let alone publish it.
Thats ALL that's on the screen once you log in, no clickable links, no [...]
93 out of 96 users found this review to be helpful!
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Time Hosted: 1 to 2 years
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November 1, 2006
John Summer ( qvista@v... ) | I have two sites hosted at Freeservers. One uses their Value Plan, the other Value Plus. I also have a webpage on their banner supported server. Well, I won't give them as bad of a review as others, but I can't give a great review, either. A lot of downtime (two 5-10 minute periods in the past month). So/so html editors. However, I had more problems over at Yahoo, and their customer support, in my experience, is far wirse than Freeservers. Both have decent tutorials for those unfamiliar with [...]
386 out of 514 users found this review to be helpful!
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Time Hosted: over 3 years
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October 27, 2006
Grigorius ( Grigorius@w... ) | My father had free hosting with freeservers, in 2001 he decided to pay for the most basic pack that includes 50 mb and no ads. About the service itself there are no complaints, everything that he needed worked well, but his site is plain HTML. However the financial part is what I'm trying to warn you about.
In 2006 I grew up to discover and clean all the mess: since the beginning (2001) they took of $5/month instead of $3. Now at 2006 they started to take $6/month. Just like that, without any [...]
301 out of 411 users found this review to be helpful!
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Time Hosted: 1 to 2 years
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June 24, 2006
James Pereira ( dasium@h... ) | I registered for the "Value Plus" plan. I've had nothing but problems with Freeservers. Email exchanges are the worst. It takes a few days to a week for them to respond and I've had occasions where I'd get nonsense information from them when I asked questions like why a link that should work in my control panel goes to a 404 page. In fact, in a recent email conversation in which I received two responses, both responses told me to get the link to work, I have to click on it! I asked them to [...]
404 out of 520 users found this review to be helpful!
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Time Hosted: 2 to 3 years
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June 22, 2006
abdulxalq ( had_happy2001@y... ) | i have this page ye may sait
292 out of 405 users found this review to be helpful!
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Time Hosted: under 1 month.
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February 1, 2006
Aldo Medina ( aumedinamail-freeservers@y... ) | We purchased the cheap hosting plan. Our site was up for three days and they disable it. We tried several times to contact support phone desk without success until fifth try, when they told us about a credit card problem.
After two calls to their billing department without answer, three emails to info@freeservers.com and two to abuse@freeservers.com without any answer, we migrated to computinghost.com, which works very well so far.
234 out of 357 users found this review to be helpful!
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