Web hosting top, biggest webhosting directory!

Homestead review

Webhosting Providers

Blue Host


 - Top 10
 - Website Directory 
 - Add Provider [free] 
 - Coupons & Discounts 
 - Ratings & Ranks 
 - Best Hosts 

Best Companies
  • New brands has been added
    to our hosting directory!
    See best providers for details

This Homestead review mainly cover a general impression of homestead.com product features like reliability and customer support, data center, price & more. Brand listed since 2005.

Review

CompanyProductsCoupon codesUser reviewsAdd reviewTestimonials

homestead.com
Homestead
180 Jefferson Drive
Menlo Park, CA 94025
US
Phone: (650) 549-3100
Fax: 650 364 7329
Awards:
Page Rank7


homestead.com overview

General Impression
Since 1996, more than 12 million customers have used our award-winning products and services to establish their presence on the Web, maintain and promote their site, and sell or market their products and services all without mastering programming or design. From our award-winning, SiteBuilder software, to our ecommerce solutions and world-class support, we help small businesses achieve success online.

Community Service
Just as we are dedicated to building a great service on the Web, Homestead is committed to supporting activities that enhance and serve the communities in which we live. Service is an inherent part of the Homestead culture, and we support our employees in finding community service opportunities and organizing projects. We invite you to look at where Homestead has been and join us in where we are going.

The Homestead Creed
Homestead was founded on the philosophy of investing first and foremost in an exceptional family of employees, and then striving to achieve long term success as measured by our customers, products, community and shareholders. This creed shall serve as the guide which preserves that founding business philosophy, starting with our most valuable resource: our employees. Every employee of Homestead has both the right and the responsibility to the following:

* to receive honest communication from management concerning decisions and problems.
* to be proactive and voice his/her concerns whenever he/she disagrees with a decision, policy or action.
* to self impose and then live up to exceptional expectations. "Good enough" work is not acceptable.
* to share in the success of the company through equity holdings and annual profit sharing.
* to have fun and be passionate. We believe it is the only way to build truly exceptional products.
* to learn on the job. We believe in building a learning company that means employees will never be penalized for not knowing something, but will be for not striving to learn it. Homestead will always actively encourage and invest in the continued education of our employees.
* to be evaluated based on productivity and his/her contribution to Homestead's future success.

In this spirit, all Homestead employees and directors, empowered and challenged by the above rights and responsibilities, will work and make daily decisions according to the following prioritized responsibilities:

1 Our first responsibility is to our Customers, for without customers we have no company. Everything that we do must be done with the customer in mind. We will do this by:

* Never conceiving a product without taking into account how it meets the needs of a customer.
* Always learning first hand from the customer during the design process.
* Providing exceptional and personal attention to the needs, complaints, or comments of our customers.
* Making customer satisfaction the ultimate measure of success more than money, more than our own satisfaction, and more than publicity or hype. In the long term, we will only succeed if we meet our customers' needs with a better product and with better service.

2 Our second responsibility is to the quality of our Products, for they will be the vehicles for our lasting impact on the world as a whole.

* The first meaning of quality is the quality of the content of our products their soul. Every Homestead product must have the potential to "revolutionize the way people learn, work and live with technology" as our mission statement requires.
* The second meaning of quality is the quality of production. No product will be released until it has been exhaustively tested and prodded, is of the highest professional standard, and every employee working on it is proud to put his/her name on the product. Finally, when problems are found with a released product, they will be relentlessly pursued until repaired.

3 Our third responsibility is to our Community. As we are among its most fortunate and endowed members, we have a duty to participate in and better the communities in which we work and live. Employees are encouraged to give an average of two working hours per week to the community service project of his/her choice. Furthermore, Homestead pledges to contribute a minimum of 5% pre-tax earnings to the KartoffelSoft Foundation, whose sole purpose is to support financially community organizations or causes in which Homestead employees are active participants.

4 Our fourth and final responsibility is to our Shareholders. Our ultimate goal is to build a financially profitable and successful entity so that it may sustain itself and its business practices for decades to come. Without profit, all of the above responsibilities are impossible to realize. In the short term, we must justify a return on all investments, make only reasonable and necessary expenses, and strive for profitability every year. Meanwhile, we will invest in the long term. We will make decisions that will achieve maximum return in ten years, not two, and never pursue short term gain at the expense of long term sustainability.

The success of Homestead day to day, month to month, and year to year shall be measured against our ability to live up to these four responsibilities; and its employees, founders, and directors shall now and for always work and act in accordance to this creed.

Homestead makes it easy: build your own website, market it, sell online! Homestead helps small businesses reach new customers online, so when people search Google and other search engines, they can find you. With our combination of easy-to-use free website building software, affordable web hosting and toll-free customer support, Homestead makes it easy for you to build a website. And once you've created your website, to help your business succeed we can also assist you in increasing your online traffic, sell products and services online and efficiently accept credit card payments.

Easily create your own website with our award-winning, free website building software Anyone can build a website in minutes! Even if you've never tried to make a website before, you'll find Homestead's design tools easy to use. And seasoned website builders, you'll love how powerful Homestead software is. It's straightforward, intuitive, yet powerful: the perfect combination! Homestead's free website building software gives you everything you need to create a website yourself; no programming or HTML skills are needed! Best of all, everything you need to create your own website is included in every Homestead website package for free! Web hosting is also available, and check out some of the designs created using our software: small business website designs and real estate website designs.

Choose from hundreds of detailed website templates Build your website to fit your business to a "T". without starting from scratch. Homestead provides you with a library of hundreds of website templates created for 100 different business categories. You can easily combine elements from several templates for a completely unique look, or just start from scratch. You can even make your website match your business card!

Start with a complete, functional site, including images and text. Unlike generic page templates you might find elsewhere, our free website templates are complete, working websites custom-designed by Web professionals for your type of business. Each site template includes unique pages, working navigation, relevant images - even usable text! If you're rushed for time, you can just drop in your business name and logo, add your contact information and publish the site as-is! You can always "tweak" it later.

Customize and update your site with ease.
Familiar-looking editing tools appear as you need them and disappear when you don't. Edit the default text right on the page, or replace it by pasting in your own words. Add images from your computer, or use any from our library of over 250,000 high-quality photos for free! Website hosting and editing has never been this easy. Add or delete pages, change navigation labels, and add links wherever you need them. Add forms to your website to collect contact information from visitors, so you can convert them to customers by sending promotional emails and newsletters. You can also add a guest book to collect and publish comments from satisfied customers. Change anything and everything - you're in charge!

Get your own personalized website address and email.
Make it easy for customers to find you on the Web and build a professional image with your own personalized domain name (www.yourbusinessname.com), and email branded with the same address. If the name you want is already taken, our team of experts can suggest others that your customers will remember. If you've already got a domain name, we can transfer your registration to Homestead for you or simply redirect traffic to your Homestead site. Just give us a call, and we'll handle everything. Try creating a website on a trial basis - it's free! Web hosting can then help you find a domain you'll really like.

Want to sell online?
Homestead makes it easy for you to add a PayPal Shopping Cart to your website so you can ring up sales at your customers' convenience, 24 hours a day. Let your customers purchase multiple products and services from your site with a single payment. It's the most cost-effective way to conduct transactions for a small number of products. And, if you think you might need an ecommerce store.

Get help every step of the way.
Our tools are so easy to use, you may never need any support. But if you do, we've got you covered. Whether you'd rather get help by talking to a live person or via email, our excellent support staff is happy to help.

Want a professional to build your website for you? You got it! Do you want a design that's uniquely yours? Do you find the prospect of creating your own website too time-consuming or intimidating? We can help you there too! Homestead WebExperts, our team of professional website design consultants, can design and create a website to your specifications, giving it a well-designed, professional look that will really make it stand out. We build you a professional website, and then show you how to easily maintain it. Check out these custom website designs made for some of our current customers.

Sell online with your own web store.
Make your website an efficient online store as easily as you can build a personal website! Homestead offers several types of inexpensive ecommerce solutions, so you can build an ebusiness from scratch, make your personal website an online store or easily take your existing business online. Homestead provides everything you need, including online catalogs, shopping cart, real-time transaction processing, integration with eBay, custom shipping tables, support for instant PayPal payments and much more. And if you need real-time credit card processing, high-end inventory management or sophisticated supply chain communication, a Intuit Storefront can meet your needs. Simply put, with Intuit Storefront's unique package of ecommerce software and business web hosting, it's easier to make money online than ever before. If you need help deciding on the type of ecommerce solution you might need, we can help you choose, or we can show you some of our ecommerce website designs.

Bring new visitors to your website.
Homestead offers powerful tools to help you manage your websites and increase your website traffic. Our Homestead SearchLight package uses advanced website promotion techniques, including search engine submissions and advertising on Google, Yahoo and MSN. Expert consultants will take care of all your marketing optimization, driving highly-qualified leads and ready-to-buy customers to your site automatically, letting you focus on running your business. Not only can you make your own website rival that of a professional website designer, you can easily bring qualified prospective customers to it.

Homestead does it all - Website Design, Software, Hosting, Ecommerce & Marketing. Homestead is the comprehensive solution to your online needs. Whether you want to create a personal website, make a personal website into a small business website, or make an ecommerce website or any other kind of website, we've got you covered. We invite you to make your own free website today with our Free Website TRIAL, and see how easy it really is. With our award-winning free website design software and our friendly support, let us help you get started!

Conclusion
Quick links:
About
Features
Pricing Plans
Login
Website research for Homestead on November 23, 2011 by WebHostingTop

Promotions

No website coupons announced! Looking to get a great webhosting deal using vouchers ? Checkout our current web hosting coupons list! If you manage this brand, you must be logged in to update your promotions!

Web services stats

[provided by paid service from Alexa Web Information Service]
Contact information is managed by dquiec[at]homestead-inc[dot]com[login]
Last update: 2011-11-23 22:11:53 GMT
Owner:Homestead.com Inc.
Web Site TitleHomestead
Website DescriptionAllows companies or individuals to create web sites online.
Statistics
Site in business since21-Jun-1997
Links to the site41381
Alexa Popularity Rank2368 (1 best)
Site languageen
Details for www.homestead.com website
Website Name Servers (DNS)MX::mail1.intuit.com:12.149.175.11
MX::mail2.intuit.com:12.149.175.12
MX::mail4.intuit.com:12.149.175.56
MX::mailin.intuit.com:206.108.40.19
dns1.quicken.com:206.154.105.66
dns2.quicken.com:206.154.105.67
dns3.intuit.com:198.31.208.70
dns4.intuit.com:198
Server SoftwareMicrosoft-IIS/7.5
Website IP209.157.71.212
IP Location:Country/State/CityUnited states / Colorado / Englewood [See Hosting in United States ]

homestead.com traffic Reach per milion
Homestead traffic Reach per milion
homestead.com daily traffic Rank trend
Homestead daily traffic Rank trend
homestead.com daily PageViews per milion
Homestead daily PageViews per milion

Customer testimonials

I knew nothing about design a website, but with the help of the Homestead team, I have a great site. I have had to call many times, they are always helpful and give the help I need. They are polite, patient and know what they are talking about.
I knew nothing about design a website, but with the help of the Homestead team, I have a great site. I have had to call many times, they are always helpful and give the help I need. They are polite, patient and know what they are talking about.

News

Homestead Launches SearchLight - June 30, 2006 - Web site creation software, e-commerce and online marketing solutions provider Homestead Technologies (homestead.com) announced on Thursday it has launched SearchLight (searchlight.homestead.com). The service provides users with an affordable and efficient way to deliver advertising to small business Web sites from over 20 different search engines, including Google, Yahoo, MSN, Ask.com and more.


The service is available to both Homestead subscribers and small business owners who host their Web sites with other Web hosting providers. Homestead helps small business owners become successful online by making their Web sites appear more prominently and frequently within appropriate search engine results. This enables potential customers to find their products or services faster and more easily.

"SearchLight solves one of the greatest challenges faced by small businesses online," says Justin Kitch, Homestead founder and CEO. "SearchLight strives to level the playing field with the larger, national businesses that are reaping most of the benefits from Internet advertising and eroding the prospects of small, local businesses that make our communities unique."

Increasing a Web site's "natural" search ranking is complicated, time consuming and often concludes with varied and unpredictable results. Homestead simplifies search engine advertising by eliminating the time and hassle associated with launching and managing a search engine advertising program.

[ ... search all homestead.com news ]

Social Networks

Twitter accountNo official account on Twitter yet!
Facebook accountNo official account on Facebook yet!
Linkedin accountNo official account on Linkedin yet!
Blog URLNo official Blog yet!
Forum URLNo official Forum yet!

Domains trend

DateTotal Domains [Estimated only]Situation [Gain domains or Loss domains]
Brief overview of few months from previous years
November 14, 201189= 0
November 7, 201189= 0
October 31, 201189= 0
October 24, 201189= 0
October 17, 201189= 0
November 14, 201189= 0
November 7, 201189-3
December 27, 201092= 0
December 20, 201092+25
December 28, 200967= 0
December 21, 200967 

Customer Ratings

The quick stats of Homestead ranks shows a note average of 1.3 out of 33 opinions
As customer/visitor you can rate this provider. If you are part of support, you can respond to these homestead.com reviews by login as company or registering a free account!

Time Hosted: 1 to 3 months
Homestead Rating★½☆☆☆
Features★★☆☆☆
Cost★★★★☆
Customer Relation½☆☆☆☆
Control Panel★★☆☆☆

January 22, 2012
Carlos ( carlosxaguirre@g... )
If you're just making a website for fun to show friends and family, Homestead is great. But if you're a business, this is not your best option. Setmysite.com, 123triad.com, or Web.com are better options for showcasing products and services.

Homestead seems like it is today's version of GeoCities. It's hard to have your business taken seriously because the designs are so limited.

97 out of 103 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this low rated customer complaint.
Time Hosted: 3 to 6 months
Homestead Rating★☆☆☆☆
Features★★★☆☆
Cost★★½☆☆
Customer Relation½☆☆☆☆
Control Panel★★☆☆☆

January 17, 2012
Davey Sminson ( greenbayfan13@h... )
I was a platinum customer with Homestead paying $50 a month. I had pushed the design tools to their limits. There were things I wanted to add to my website that were apparently not possible with the site builder. I called customer service for assistance because the changes I wanted to make seemed pretty basic. After being on hold for 36 minutes, I talked to this guy with a thick Pakistani accent who essentially told me I was out of luck.

If you need something simple, Homestead is fine. But [...]

80 out of 86 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative customer complaint.
Time Hosted: under 1 month.
Homestead Rating½☆☆☆☆
Features½☆☆☆☆
Cost½☆☆☆☆
Customer Relation½☆☆☆☆
Control Panel½☆☆☆☆

August 15, 2011
m.still ( m.jay.still@h... )
Seems like an awesome idea free trial only $2NZD to set up .... until you cancel your free trial in the first month then you get charged $37.46NZD and now i have been charged again.... I want my money back homestead misleading people all over the world i'm quite happy to advertise that information everywhere for free....
85 out of 87 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative customer complaint.
Time Hosted: under 1 month.
Homestead Rating½☆☆☆☆
Features★★½☆☆
Cost★★½☆☆
Customer Relation★½☆☆☆
Control Panel½☆☆☆☆

June 5, 2011
donnasue jacobi ( donnasue@p... )
I signed up with to update my business website and the sales person said it was easy online software. It is NOT. I have been working on my site for over a month now, the software will freeze, it won't do simple "new page" with the design I selected. Even Cory the last tech I spoke with couldn't figure out how to make the software work. BTW, I am on a Mac with DSL line and you would think this would be easy. I spent 5 hours one night, and then the software froze and I lost all the work even [...]
60 out of 61 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative customer complaint.
Time Hosted: under 1 month.
Homestead Rating½☆☆☆☆
Features½☆☆☆☆
Customer Relation½☆☆☆☆
Control Panel½☆☆☆☆

March 29, 2011
Susan Bennett ( bennett12@o... )
You can report being scammed by Homestead to McAfee so that the site will have a red cross placed against it to indicate the company/site cannot be trusted. When the Homestead listing appears, click on the green McAfee Site Advisor tick, then "view site report". From there you have the option of reporting a "bad shopping experience."

I'd really expect an attorney, particularly one with a company as large as ATT, to be articulate. If government authorities laugh at consumer complaints as [...]

76 out of 86 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative customer complaint.
Time Hosted: under 1 month.
Homestead Rating½☆☆☆☆
Features½☆☆☆☆
Cost½☆☆☆☆
Customer Relation½☆☆☆☆
Control Panel½☆☆☆☆

March 19, 2011
Karen Eades ( kareneades@l... )
I have just gone into homestead.com to set up a website. i filled out all of the appropriate infomation including MY BANK CARD details and then tried to contact their support number which is the only number on their website written in 3places, so i rang the phone contact number and it replied back to me that the number has been disconnected. I am now panicing as i dont ACTUALLY KNOW WHO NOW HAS MY DETAILS OR WHAT THEY WILL USE THEM FOR,SO I AM IN SUCH A PANIC IT HAS MADE ME FEEL SICK FROM THE [...]
72 out of 78 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative customer complaint.
Time Hosted: 3 to 6 months
Homestead Rating★★★★½
Features★★½☆☆
Cost★★½☆☆
Customer Relation★★★★★
Control Panel★★★★★

March 8, 2011
jenn ( jenburck@g... )
I had a website for a few months with this company. I canceled it b/c I decided now wasn't the time for starting my small business. To cancel I just FOLLOWED THEIR INSTRUCTIONS: Call with your site/account PIN# and that was that. You can't cancel by email- they plainly staet this. I think most of the frustrations being expressed on this forum is due to customers not following directions. It's not rocket science or Greek- you just have to read. I had 30 days at no charge, 3 months of payments [...]
77 out of 81 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Time Hosted: 3 to 6 months
Homestead Rating½☆☆☆☆
Features½☆☆☆☆
Cost½☆☆☆☆
Customer Relation½☆☆☆☆
Control Panel½☆☆☆☆

March 6, 2011
C.A. SAMPSON ( CCASAMPSON@A... )
AFTER CALLING WITH A PROBLEM ON MY HOMESTEAD SITE,I LET A REP TALK ME INTO USING THERE SEARCH LIGHT PRODUCT. COME TO FIND OUT,IT IS EVERYTHING THAT HE DID'NT EXPLAIN TO ME. CALLED TO CANCEL THE SERVICE AFTER BEING CHARGED TWO MONTH'S,CUSTOMER SERVICE REP. DREW WAS RUDE BEYOND ANYHTING I HAVE EVER EXPERIENCED. SAID THEY WOULD HAVE TO REVIEW MY PHONE CALL AND LET ME KNOW IF THEY CAN CANCEL THE SERVICE. WTF?
90 out of 97 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative customer complaint.
Time Hosted: under 1 month.
Homestead Rating N/A

February 10, 2011
newyorkdesign ( s49ers16@y... )
The individuals on this board who complain about fraudulent charges on their cards as a result of Intuit Homestead are incredibly careless with their finances. If these individuals had read the terms of agreement before signing up they would understand these charges. When you input your credit card information and fail to do your research you must accept the full responsibility of your actions. The terms of agreement for this particular service clearly state, you get the first month free and [...]
61 out of 66 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Time Hosted: under 1 month.
Homestead Rating½☆☆☆☆
Features½☆☆☆☆
Cost½☆☆☆☆
Customer Relation½☆☆☆☆
Control Panel½☆☆☆☆

January 25, 2011
Jane Dark ( southerly@l... )
Those who are having their credit cards fraudently debited by Homestead/Intuit need to complain to the Federal Trade Commission if in the U.S. or econsumer.gov for cross-border complaints. If enough complaints are made then Homestead/Intuit will be investigated and prosecuted.
95 out of 103 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative customer complaint.
Time Hosted: under 1 month.
Homestead Rating½☆☆☆☆
Features½☆☆☆☆
Cost½☆☆☆☆
Customer Relation½☆☆☆☆
Control Panel½☆☆☆☆

January 17, 2011
Susan Bennett ( bennett12@o... )
The Federal Trade Commission and Department of Justice have been asked to investigate Homestead. The CEO Justin Kitch has a blog for those of you who may wish to post comments to it, though of course he won't allow those comments to be posted, that's one way of getting through to him. http://ceounplugged.homestead.com/
74 out of 83 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative customer complaint.
Time Hosted: under 1 month.
Homestead Rating½☆☆☆☆
Features½☆☆☆☆
Cost½☆☆☆☆
Customer Relation½☆☆☆☆
Control Panel½☆☆☆☆

January 11, 2011
Susan Bennett ( bennett12@o... )
I have the same experience of signing up for a supposedly free trial (which I never proceeded with much less got anywhere near the stage of building a website) only to have Homestead start debiting my credit card for a service I never received. They have no "contact" option on their website and refuse to allow you to cancel your account through their website. They also refuse to acknowledge or accept cancellations advised by email.

I have advised my bank that Homestead are fraudulently [...]

59 out of 62 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative customer complaint.
Time Hosted: 6 mo. to 1 year
Homestead Rating½☆☆☆☆
Features½☆☆☆☆
Cost½☆☆☆☆

December 23, 2010
Davena Murray ( davena@t... )
Terrible company. I have rung them several times from NewZealand and asked them to stop my account. They assured me they have stopped it and I have the proof in an email but they kept taking out money from my account. The bank here says I now have to cancell my accounts and start new ones just because this company are fraugilant...I have never before had this much problems. You can not get online help either...Never sign up with them !!!!
70 out of 71 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative customer complaint.
Time Hosted: under 1 month.
Homestead Rating½☆☆☆☆
Cost½☆☆☆☆
Customer Relation½☆☆☆☆
Control Panel★★½☆☆

December 14, 2010
Judith Rainbrook ( dragonpc@e... )
This is a scam. You sign up for the 30 day free trial and then they don't give you any way to cancel.
I signed up to see what the service was like because I am helping a friend with their web site. I never created a web page. I responded to their initial email saying I did not want to use their service. I never received an email from them saying "OK, your free trial is over." And worse, you cannot cancel via the web. You HAVE to call them to cancel. That is ridiculous. Now I find I am being [...]

85 out of 86 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative customer complaint.
Time Hosted: 2 to 3 years
Homestead Rating★★★☆☆
Features★★½☆☆
Cost★★½☆☆
Customer Relation★★★½☆
Control Panel★★★½☆

November 1, 2010
craig barnard ( craigbarnard25@h... )
I started with Homestead three years ago knowing nothing. It has been a process. I have been able to do what I set out to do and build a storefront that gets people to visit my brick and mortar location. The few times I have called I feel I got good and full service even if I had to wait on the phone occaisionally. Definitely not a scam but I will now be looking into significant improvements and may or may not stick with Homestead. For me this was a very good decision to sign up.
89 out of 90 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Time Hosted: 6 mo. to 1 year
Homestead Rating½☆☆☆☆
Features½☆☆☆☆
Cost½☆☆☆☆
Customer Relation½☆☆☆☆
Control Panel½☆☆☆☆

October 6, 2010
Patti Burkhart ( skye2day@y... )
I started with the free trial. Then I forgot to cancel. I was charged $5 per month I never even set up with Homestead. I got to busy. I called after 4 months of paying $5.00 I was assured I was canceled. Well for the next 6 months I was still charged. I did not look over statements as they are usually right on. One day checking something I noticed they were still taking out money. I tried to call to no avail. I tried to log in to my account and could not do that. I could not locate anyone to [...]
102 out of 108 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative customer complaint.
Time Hosted: under 1 month.
Homestead Rating½☆☆☆☆
Features½☆☆☆☆
Cost½☆☆☆☆
Customer Relation½☆☆☆☆
Control Panel½☆☆☆☆

August 24, 2010
Tawny ( tawnmaru@j... )
I started their FREE TRIAL, had to give a credit card to get it. Didn't like their service, cancelled within days through their website and via email. Got no reply.

Didn't hear from them until months later when I see they charged my card. I tried to call them about it.

Customer "service" is very hard to get ahold of. Called several times, waited. The service rep told me he couldn't help me, I had to email their billing department.

Emailed their billing department and still haven't [...]

59 out of 62 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative customer complaint.
Time Hosted: 3 to 6 months
Homestead Rating½☆☆☆☆
Features★½☆☆☆
Cost★☆☆☆☆
Customer Relation½☆☆☆☆
Control Panel★½☆☆☆

August 15, 2010
Elise Q ( thunderelise@a... )
What a bunch of jokers! Please stay clear of homestead.com
I have been trying to get hold of them for 7 months to not avail. I was away and my credit card expired. When I tried to log in to add my new card, it would not let me in.

Not only did I loose my website and all the contents,text and effort put onto it, I now have to create a brand new website for my business.

You cannot get hold of them on the phone and they will NOT reply to any emails. I have sent emails every two days for the [...]

92 out of 97 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative customer complaint.
Time Hosted: 1 to 2 years
Homestead Rating★★★★☆
Features★★★½☆
Cost★★★★★
Customer Relation★★★½☆
Control Panel★★★★☆

August 9, 2010
Seriously ( seriously@g... )
Homestead slack on customer service? Hang up and try again, everyone I have talked to has been awesome and helped me way beyond the 20 minute mark. This site is not a scam, it is great and the price for what you get is amazing. It is easy to use, easy to cancel and easy to up-date.
90 out of 99 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Time Hosted: 1 to 3 months
Homestead Rating½☆☆☆☆
Features½☆☆☆☆
Cost★★½☆☆
Customer Relation½☆☆☆☆
Control Panel½☆☆☆☆

July 5, 2010
-anonymous- ( dgenterprises@c... )
Hello, I was new to building a storefront and went with Intuit Homestead and regret it. There is ABSOLUTELY no customer support. You are totally on your own and SAID THAT TO ME. I called in because I had a lot questions, was on the phone with one gal for about 20 minutes and she just told me that she couldn't stay on the phone with me all day or hold my hand. That's is do it yourself program and I would have to figure it out on my own. I swear to you, those were her exact words. Never [...]
67 out of 73 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative user complaint.
Time Hosted: 6 mo. to 1 year
Homestead Rating★★★★★
Features★★★½☆
Cost★★☆☆☆
Customer Relation★★★½☆
Control Panel★★★★★

July 1, 2010
John ( -no email- )
After reading these reviews, I notice one common trend: people who are unhappy with services, or feel they were scammed almost always write reviews. People: if you can't get to a phone to cancel an account, it may mean you are lazy. If you sign up for an account, put your credit card information in, and then forget about it, expect to be charged. Scam? Hell no. Homestead/Intuit is a great company for the basic website user. Is this for someone who wants to make a site to make their [...]
91 out of 95 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Time Hosted: over 3 years
Homestead Rating½☆☆☆☆
Features½☆☆☆☆
Cost½☆☆☆☆
Customer Relation½☆☆☆☆
Control Panel½☆☆☆☆

June 20, 2010
-anonymous- ( kfkesq@y... )
They offered a 30 day free trial and claimed that you can cancel anytime. But it won't let me log in to cancel my trial!! Everytime I log in it says server error. It's probably a scam!
73 out of 79 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative user complaint.
Time Hosted: 1 to 3 months
Homestead Rating½☆☆☆☆
Features★½☆☆☆
Cost★½☆☆☆
Customer Relation½☆☆☆☆
Control Panel★½☆☆☆

May 3, 2010
Dan Jones ( dan@b... )
With very few exceptions I have never had as frustrating business relationship as I have had with Homestead and Intuit in general.

I started with a web site hosted by another company for the last 10 years. After buying a Quickbooks product I was sold a lie.

I was sold the web site hosting service, web site design service, storefront and optimization service. All were supposed to be able to be integrated.

They can not be integrated after all, I find this out after months and months [...]

81 out of 93 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative customer complaint.
Time Hosted: 2 to 3 years
Homestead Rating½☆☆☆☆

January 26, 2010
Deirdre Hewitson ( seastar@i... )
I have had deductions made from my bank account every month for two years now, despite not having made use of even the trial website. I simply took a look at the templates, didn't want to use any, and sent an email asking Homestead to not make any further deductions. I live in South Africa, and cannot phone a call centre in America to ask them to cancel a deduction, which they are doing manually each month, when a simple email should suffice. Surely they have made enough money from me, without [...]
82 out of 84 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative customer complaint.
Time Hosted: 1 to 3 months
Homestead Rating½☆☆☆☆
Features½☆☆☆☆
Cost½☆☆☆☆
Customer Relation½☆☆☆☆
Control Panel½☆☆☆☆

January 10, 2010
Austin ( austin@h... )
Their services is terrible. I would avoid them. I am trying to obtain an EPP code to transfer my site from them, but they will not change the code to not contain special characters.
65 out of 73 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative customer complaint.
Time Hosted: 2 to 3 years
Homestead Rating★★★★★
Features★★★★★
Cost★★½☆☆
Customer Relation★★★★★
Control Panel★★★★★

December 14, 2009
Emily Tack ( eks54@y... )
Well, at present, I have 5 websites built by me, and done completely through Homestead. Their customer support is EXCELLENT, their pricing is a bit steep, but it was marvelous for a "newbie" as I was years ago, to be able to get up and running fast and logically. I find their website builder to be easy to understand, fast, efficient, and user-friendly. Have never had any problems with them. Anything I did not understand was answered promptly, and on the first call. The only thing I'd like to [...]
90 out of 93 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Time Hosted: under 1 month.
Homestead Rating½☆☆☆☆
Features½☆☆☆☆
Cost½☆☆☆☆
Customer Relation½☆☆☆☆
Control Panel½☆☆☆☆

November 26, 2009
eLLIE ( TOODLES@T... )
i SET UP MY "FREE TRIAL" AND SHOULD HAVE KNOWN IT WAS A SCAM WHEN I HAD TO GIVE CC DETAILS. I AM IN EUROPE AND CANNOT CANCEL VIA EMAIL (THEY DONT TELL YOU THIS WHEN YOU SIGN UP!) I HAVE CALLED THEM 4 TIMES AND HAVE BEEN LEFT ON HOLD EVERY TIME - OVER 40 MINUTES EUROPE TO USA AND STILL NO ONE ANSWERS. STAY AWAY FROM THEM - THEY ARE A DISASTER - I CANT COMMENT ON CUSTOMER SUPPORT BECAUSE I HAVE NOT HAD THE OPPORTUNITY TO SPEAK TO SOMEONE.
53 out of 58 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative customer complaint.
Time Hosted: 1 to 3 months
Homestead Rating½☆☆☆☆
Features½☆☆☆☆
Cost½☆☆☆☆
Customer Relation½☆☆☆☆
Control Panel★☆☆☆☆

October 30, 2009
Pissed Consumer ( homesteadsucks@y... )
BEWARE of this overprices service claiming to be a leadin gprovider in ECOMMERCE SOLUTIONS. What a joke. You can't get a "decent" package under 20 bucks a month and by decent i mean the bare minnimum. What they do not tell you is for one, their "web builder" has NO SEO FEATURES at least for anyone interested in ranking in the search engines. Keywords and meta tags are it...no headers, no blog, no rss feed that works, the few times i have actually checked my own website from another location [...]
76 out of 81 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative customer complaint.
Time Hosted: under 1 month.
Homestead Rating½☆☆☆☆
Features★½☆☆☆
Cost½☆☆☆☆
Customer Relation½☆☆☆☆
Control Panel★☆☆☆☆

August 7, 2009
Jeffrey Ludwig ( jeff@l... )
I had a client who worked with Homestead. Their control panel was worthless. As a web designer, I'm used to actually uploading files via plain, good old FTP. They required me to jump through hoops, using their homebrewed website design application in order to upload files, and it was not easy for me to download website files from their servers.

Second, Homestead is extremely dishonest in its business dealings. My client lacked the foresight, when he decided to go with another web hosting [...]

71 out of 73 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative customer complaint.
Time Hosted: 3 to 6 months
Homestead Rating★★½☆☆
Features★★½☆☆
Cost★★☆☆☆
Customer Relation★½☆☆☆
Control Panel★☆☆☆☆

July 16, 2009
Brad McBride ( brad@v... )
These folks try hard but are overpriced for what you get. There are no Frontpage extensions and they use SiteBuilder software, which I think is inferior IF you know HTML code (I do) . I have talked to knowledgeable folks at homestead and some not so bright customer reps too. Overall its not bad. Just kinda... average. The price is too high for what you get and there is an awful lot of 'upselling' going on. They assume most people are not hip to selling on the Internet and thats when they try [...]
78 out of 84 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this customer complaint.
Time Hosted: 1 to 3 months
Homestead Rating★☆☆☆☆
Features★☆☆☆☆
Cost★½☆☆☆
Customer Relation★☆☆☆☆
Control Panel★★½☆☆

March 2, 2009
Jim Cotty ( jcmedical@g... )
I set up my web site with Homestead, it was easy. I also got my domain name from them OK.
I joined they Searchlight to get listed during a search but it has been a painful experiance. I have Email them a large number of times, changed my hit works,
called, asked for someone to call me.
When I signed up the SALESPERSON said someone would call me but never did.

Not worth the price.

68 out of 73 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative customer complaint.
Time Hosted: 3 to 6 months
Homestead Rating½☆☆☆☆
Features★☆☆☆☆
Cost★½☆☆☆
Customer Relation½☆☆☆☆
Control Panel½☆☆☆☆

February 1, 2009
Steve Brown ( tafsllc@e... )
I found Homestead to be very difficult to navigate when setting up my web site store front. Product entries require jumping from page to page and re-entering all information, even when it is identical for all products.

The Help Center is slow to respond and usually the response is totally unrelated to the question asked.

102 out of 105 users found this review to be helpful!
Did you find this opinion useful? YES / NO

Support can respond to this negative customer complaint.
Time Hosted: 3 to 6 months
Homestead Rating★★★★☆
Features★★½☆☆
Cost★★★½☆
Customer Relation★★★★½
Control Panel★★★☆☆

December 9, 2008
Mel Serflaten ( dcnevada@y... )
I use their 20.00 plan and plan on upgrading to their 49.99 plan. I have had no problems with them what so ever. I even got a call the next day welcoming me to the homestead family. I don't plan on going with anyone else and have recommended them many times to friends and family that are thinking about getting their own website.
55 out of 65 users found this review to be helpful!
Did you find this opinion useful? YES / NO
These Homestead testimonial(s) and rating(s) are the subjective opinion of our visitors and not of web-hosting-top.com staff.
Trademarks, logos & names are properties of their respective owners and protected by law.

W3CXHTML 1.0 W3CCSS ANYBROWSER© 2002 - 2012 WebHostingTop2012-02-10 17:40:44 | 38.107.179.208 | 0.27 | 0.30 |