WebHostingTop » Providers » hostdepartment.com This HostDepartment review mainly cover a general impression of hostdepartment.com product features like reliability and customer support, data center, price & more. Brand listed since 2005.
Host Department
1400 John F Kennedy Boulevard West
Union City, NJ 07087
US
(866) 887-4678 |
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hostdepartment.com overviewAbout Host DepartmentCompany History
Through a series of strategic business moves, Host Department became the Tier 1 host the company is known as today. Host Department thrives in an industry that is constantly reinventing itself. With innovations in customer service, ease of use, and special features for Host Department customers, the company continues to stay one step ahead of the competition. Host Department employees take pride in offering some of the best 24 hour a day, customer-oriented support in the industry. Everyday hundreds of businesses trust Host Department with their web presence, reinforcing the Host Department tradition of industry-leading customer service, top-notch network reliability, unsurpassed prices, and innovative services. Host Department provides low-cost feature-rich web hosting. The Host Department business model emphasizes service to small and medium sized businesses, allowing them to do e-commerce and focus on their core competencies while Host Department handles their Internet site.
Why Host Department?
Host Department's excellent prices are not the only reasons why our customers rave about our services! Our customers appreciate:
Industry-leading Customer Care program
Rock-solid network - 99.99% uptime guaranteed
100% customer satisfaction guaranteed
Unmatched reliability
Lightning-fast network connectivity
Custom hosting environment
Innovative support technology
Rock Solid Network 99.99% Uptime Guaranteed
We've taken great strides to provide reliable access to you. Our bandwidth saturation average (a measure of how crowded our systems are) is less than 30%. We have redundant DS-3 (capable of 45Mbps each) lines with diverse routes to the Internet Backbone, ensuring our servers always have an active connection to the Internet. BGP Peering allows us to automatically re-route traffic away from "Internet Traffic Jams." This means when one part of the Internet slows down your site will not be caught in the bottleneck. All of our servers are fast Dual Pentium III based technology with 512+ MB of RAM. We keep our servers at less than 50% capacity so even when traffic peaks, our servers won't overload.
100% Customer Satisfaction Guaranteed
While our competitors force half or full year commitments, here at Host Department you can pay month-to-month. All our server packages come feature-rich and competitively priced. Our starter UNIX package starts at only $3.95 per month, which includes a domain name for life, 24/7 live chat, ticketing and dozens of useful CGI scripts to enhance your site. You even have the option of pre-paying 1 year in advance to receive a hefty discount. Because of this guarantee to customer satisfaction, Host Department has grown quickly to hosting sites for businesses in over 170 countries since 1997. If your site requires secure server, FrontPage 2000, .NET 2.0 framework or any of our other cutting-edge features then Host Department is the only choice for your web hosting needs.
Unmatched Reliability
Host Department supplies the best for its clients with cutting-edge hardware, software and technology. Our custom built, state-of-the-art, space-saving blade servers allows better heat dissipation, better server administration and a great scalability factor. When there is a need for increased processing prowess, it is as easy as adding more hardware resources into the blade chassis.
Lightning-Fast Network Connectivity
Lightning-Fast Network Connectivity
Host Department has chosen five of the best backbone providers to relay all traffic. This means that all our clients have a 99.99% uptime guarantee. The network is designed around redundancy and efficiency. BGP4, five DS3 lines and one OC3 connection to diverse backbones and a fully 100 Mbps Cisco Switched network make the Host Department network top-notch.
Custom Hosting Environment
We strongly believe that the environment where the servers are located is as important to our client's websites as the services our clients are receiving. The Host Department Data Center is geographically located near an Internet Exchange Point to minimize traffic hops and optimize performance. Our Data Center features a Power Management System which includes 2.5 megawatts premise power, a customer dedicated power backed up by an Uninterruptible Power Supply (UPS), a 235,000 watt diesel generator, customer dedicated circuit breaker protection and scalable customer power. We also have fire zones above the ceiling and below the floor, specialized heat/smoke sensors and automatic fire department notification. Our Mainframe Style Construction includes HVAC, separate cooling zones, and seismically braced racks. Our server hosting facility also uses scalable areas; cabinets, full open racks, shared open racks, and are secured by motion sensors, key-card access, video camera surveillance, a security breach alarm, and 24/7 police monitoring. Our Network Operations Center is a high security facility, and no customer is permitted to enter this area. Certified technicians are monitoring the equipment 24 hours a day.
Innovative Support Technology
Host Department is currently hosting over 550,000 customers whose skills range anywhere from novice-level to experts. They range from personal websites to Fortune 500 corporations. The Host Department customer service center is staffed 24 hours a day to offer assistance in any area. When the technical support and call center staff cannot resolve a customer's issue, the dedicated Accounts Executive Team steps in. They will provide the resolution to any problem, whether billing, technical or administration. At no point does a Host Department customer feel alone; they know that we are standing by waiting for their call. With 24/7 toll-free call center, 24/7 online support chat and dedicated online Account Executives, Host Department is constantly rated in the Top 10 of any list for its support and dedication.
Mission Statement
Trouble free
Our company will provide web hosting services so that our customers will have no difficulties to manage their website or to do even more than they originally plan with it. To achieve this, we have provided our customer with the most extensive and user-friendly support documentations and guided movies on how they can manage and do more with their websites. Additionally, our friendly customer service staff will always be available to give our customer’s a thorough guided tour of the services they have with us.
Customer-focused
Our customers will always come first. To achieve this, we provide true 24/7 support to our entire customer base through Live Chat and Ticketing System. Our entire customers will be able to reach our support team any time they need assistance with their web hosting account or their website. We tend to “give more” through our support, compared to other providers we are always one step ahead in the customer service area by providing “more than we should” to our customers. We provide programming troubleshooting, tips to enhance their websites, and other advices to our customers who ask them, for free. Furthermore, our friendly customer service staffs are also available through the phone whenever a customer needs to have a guided tour for the service they have with us.
Reliable
We will always make sure that our customer’s websites will be accessible 24/7 without any service interruption. To achieve this, we provide our entire customer base 99.99% uptime guarantee, which can be checked on our website. We pride to provide 99.99% uptime guarantee because we always use the highest end of equipments available to date, loaded with the best software and applications to accommodate reliability of our servers. This is to also ensure that our servers will always serve our customer websites with the fastest speed possible.
Affordable
We will always offer affordable services even though we are giving the best services and features to date. There is only one way to achieve this, to use the best and most unique marketing strategy on the web hosting industry. With traditional advertising which is being done by most web hosting companies, it is impossible to lower their service fees without sacrificing other aspects such as accommodating to many customers into one server, which will cause server downtime and eventually cost them their customers. We have a very unique and powerful marketing strategy, which is a very low cost one. With this strategy we will always be able to keep our prices affordable.
Network Facts
We've taken great strides to provide reliable access to you. Our national backbone is ranked among the top in the nation. Connections ranging from OC48s (2.4 Gbps) to gigabit ethernet (1,000 Mbps) form rings around the nation connecting Our core routers at several major exchange points including:
PAIX Palo Alto, CA
Equinix Ashburn, VA
Equinix Chicago, IL
Equinix Dallas, TX
Equinix Los Angeles, CA
Equinix San Jose, CA
NYIIX Telehouse New York, NY
LINX Telehouse London
AMSIX NIKHEF Amsterdam
Our self-healing network architecture virtually eliminates a single point of failure. In addition to our own backbone, we also purchase backup transit from multiple providers in multiple locations to ensure that your data will arrive via the shortest possible routes. Because of our backup transit and the many international peers, our network maintains the shortest routes for sending your data all over the world. On an ongoing basis, we are negotiating with the top fiber carriers for new routes, additional backup transit providers, and we are signing on new peering relationships.
Our switched network utilizes the Border Gateway Protocol Version 4 (BGP4) over Cisco 12000 series GSR routers. We always update the router's IOS after we have stress tested the latest IOS on a non-critical router, to make sure it is very stable. The switch that your equipment will ultimately be connected to is connected back to a core router via fiber. This means when one part of the Internet slows down your site will not be caught in the bottleneck. All of our servers are fast Dual Xeon based technology with 4GB of RAM. We keep our servers at less than 50% capacity so even when traffic peaks, our servers won't overload.
Facilities
Host Department Facilities provide the ideal environment to keep your servers up 24 hours a day, 7 days a week. The facilities have been engineered with HVAC environmental systems, digital surveillance, stringent security, conditioned uninterruptible power, and your convenience in mind. All of our facilities feature escorted access to equipment to ensure the safest possible environment for your servers. Each colocation facility is staffed with technical experts to answer your questions and act as your remote hands at all hours, day or night. Our knowledgeable staff is trained in networking, various OSs, databases, email protocols, and system management.
Host Department Facility was designed from the ground up to serve your data housing needs. Raised floors, individually locked cabinets, conditioned and back-up power, custom designed video surveillance of every cabinet, and onsite security measures assures that your servers will be safe and run optimally. The Data Center is monitored and staffed 24 hours a day, 7 days a week with escorted access granted at anytime. We also provide remote workstations so that you can run diagnostic checks on your equipment.
Low in Price, High in Value
Do you ever wonder why we can offer you a hosting service so low in cost, yet still be able to offer it with the highest service quality?
First of all, we are highly efficient and resourceful. We DON'T just pump dollars into numerous advertising campaigns. We carefully choose them using our unique and low cost advertising strategy. We work in a properly equipped environment, but without the lavish clutters.
Secondly, we are honorable businessmen running a bona fide business. We don't do gimmicks; and we definitely don't over-charge our customers. Arthur Warwick once said "I'd rather do and not promise than promise and not do.", therefore we believe in always constantly upgrading with the best technology to give our customers reliable and trouble-free services, all at a cost that our customers only pay for what they use.
What do we gain from all of these then? We are pleased to say that we are a growing and profitable company that continues to provide great services at an affordable cost for everybody. We still here after so many years of business and will continue to do so for many years to come; and all these, thanks to you, our loyal customers!Website research for Host Department on August 27, 2011 by WebHostingTop | HostDepartment Discounts, Coupons & Promotions | Valid until |
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| Promo code AUTUMN10 , 10% for nolimit developer unix plan only | No time limit provided! |
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[provided by paid service from Alexa Web Information Service]Contact information is managed by presales[at]hostdepartment[dot]com[login]
Last update: 2011-08-27 20:51:31 GMT | | Owner: | Host Department, LLC | | Web Site Title | Unlimited Web Hosting, Reseller Hosting and VPS Hosting by Host Department LLC | | Website Description | One-stop online provider with 24/7 support. Services include, but not limited to, web hosting (free, premium, speciality and reseller), domain name registration, web design and development, and Search Engine Optimization. |
Host Department is web hosting company targeted for countries: United States
| | Statistics | | Site in business since | 18-Jun-2004 | | Links to the site | 2483 | | Alexa Popularity Rank | 44749 (1 best) | | Site language | en | | Details for www.hostdepartment.com website | | Website Name Servers (DNS) | MX::mailint.hostdepartment.com:67.217.52.11
hostdepartment.com:69.164.246.19
ns1.worldispnetwork.com:205.209.97.99
ns2.worldispnetwork.com:74.50.76.45
| | Server Software | Apache/1.3.41 (Unix) PHP/4.4.9 mod_psoft_traffic/0.2 mod_ssl/2.8.31 OpenSSL/0.9.7a mod_macro/1.1.2|PHP/5.2.10 | | Website IP | 69.164.246.19 | | IP Location:Country/State/City | United states / Georgia / Canton [See Hosting in United States ] |
hostdepartment.com traffic Reach per milion
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"i have been with hostdepartment for the past 6 years, and i rate it 9.8 out of 10, i never had a hugh experience with their trouble tickets, because i never get the situation to do that, everytims if i get a poblem i'll call them or go to live chat, in that moment, the technical support team was ready to solve it , iam very much happy tobe a customer of hostdepartment for the past 6 years, and also i see many of the customers, post their review very bad, if they get a single problem, then they will post a bad review, dont make that, because one problem doesnt shw that the hosting company is bad, i hope that every one understands it, i recommend hostdepartment for hosting services which have very less budget plans, and high leve support ." dayanand sagar <dayanand dot nani at gmail dot com> / alphastudios.in Web Hosting Sales and Promos Roundup - There were many web hosting promotions announced in the last week of February, including Host Department's 20 percent off St.Patrick's Day discount, Easyspace's "Indefinite Reduction" on domain name prices and C I Host giving a website makeover to the construction company responsible for Extreme Makeover: Home Edition. Host Department Provides St.Patrick's Day 20 Percent Discount Web hosting and domain provider Host Department (www.hostdepartment.com) is giving its shared hosting customers a 20 percent discount for premium and no limit web hosting plans with coupon code "SAINTPAT09." Host Department's "Premium Hosting" package provides a robust web hosting environment using IBM XSeries Blade-servers, the Acronis disaster recovery system, and a multi-tiered OC48 network backbone. Webfusion Offers Website Re-launch Discount Reportedly the largest web hosting organisation in the UK, Webfusion (www.webfusion.co.uk), has unveiled a new promotion, in which it offers Windows-based dedicated servers for £1 for the first two months of a customer's annual contract. The promotion will be in effect for the next three months. The promotion coincided with the launch of its new corporate website. Easyspace launch "Indefinite Reduction" on domain names UK web hosting and domain name provider Easyspace (www.easyspace.com) has launched an "Indefinite Reduction" on the prices of more than 30 extensions, including some of the most popular currently available such as .com for £9.99, .co.uk for £7.50, .net for £9.99, .org for £9.99, .mobi for £14.99 and .eu for £9.99. C I Host Gives Wall Homes Website Extreme Makeover In Anticipation of ABC Broadcast Local builder Wall Homes, which provided the nuts and bolts to ABC's house renovation show, Extreme Makeover: Home Edition, will be relying on Dallas, Texas-based C I Host (www.cihost.com) to construct a website for Wall Homes that will survive the deluge of online visitors following the broadcast. Expecting 300,000 daily website visitors to extreme.wall.com following the show's March 1st broadcast, C I Host has provided two load-balanced servers with a direct connection to the core network. The Planet Announces Hosting Reseller Promos IT hosting provider The Planet (www.theplanet.com) launched a promotion this week to help resellers who purchase five or more select un-metered servers increase hosting revenues by giving them per-server discounts of up to 68 percent. Now until the end of March, reseller customers can use these bulk servers to provide an upgrade path for their larger customers who require a dedicated platform. With five to nine servers, pricing ranges from $69 to $119 per month per server; with 10 to 19 servers, prices are further reduced from $59 to $109 per month; and with 20 or more servers, prices drop to $49 to $99 per month. Aplus.net Offers Google Webmaster Tools to Boost Search Engine Visibility Web hosting company and Internet solutions provider Aplus.net (www.aplus.net) has now made direct access to Google Webmaster Tools available of all its web hosting plans, including web crawl, mobile crawl and content analysis capabilities to make sites more Google friendly. Also, detailed reports, indexing tools, search queries and analysis are among the free resources available through the Aplus.net control panel, designed to improve a website's visibility in Google search results. [ ... search all hostdepartment.com news ]  No official account on Twitter yet!  No official account on Facebook yet!  No official account on Linkedin yet!  Host Department Blog No official Forum yet! | Date | Total Domains [Estimated only] | Situation [Gain domains or Loss domains] |
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| April 30, 2012 | 6659 | -18 | | April 23, 2012 | 6677 | -26 | | April 16, 2012 | 6703 | -38 | | April 9, 2012 | 6741 | -13 | | April 2, 2012 | 6754 | -512 | | Brief overview of few months from previous years | | December 26, 2011 | 7266 | -13 | | December 19, 2011 | 7279 | -2706 | | December 27, 2010 | 9985 | -13 | | December 20, 2010 | 9998 | -3642 | | December 28, 2009 | 13640 | -61 | | December 21, 2009 | 13701 | |
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Time Hosted: 1 to 3 months
| Host Department Rating |  | | HostDepartment Features | | | HostDepartment Cost |  | | HostDepartment Customer Relation | | | HostDepartment Control Panel | |
January 11, 2011
my tech ( mytechinspiration@g... ) | Host Department is one of the best web hosting company. I have hosted my website for 3 months and observed that their service is very good. The customer support provided by them is excellent and the network uptime is really great. The price is very low and their support for the customers is excellent. I have seen many of my friends have transfered their website from Other webhosts after seeing the services provided by hostdepartment.com.
I have seen that they are now offering a promo-code: [...]
91 out of 92 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: over 3 years
| Host Department Rating |  | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
September 24, 2010
Dustin A ( thewander@v... ) | I wanted to add my voice to the choir of displeased. These guys are technically challenged at best, morons and thieves at worst. They never do what they say they will, never respond to attempts to resolve issues and only care about taking your money.
I have been waiting over three months for a credit after closing my account. You have to close your account online, then call a special number only available online during a narrow EST time window. Several callback receive the same [...]
62 out of 70 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 2 to 3 years
| Host Department Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
April 2, 2010
Javier Delgado ( javierdelgadocavero@y... ) | Congratulations for the best service of Hostdepartment support staff doing his job ,its too efficient and faster. As customers we appreciate this.
52 out of 58 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: 2 to 3 years
| Host Department Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
March 5, 2010
Jeff ( jb@e... ) | This company started out great, then went downhill fast. Downtime increased enough to affect my business. They would post message that the system would return in a few hours, and it could take several days. They always had an excuse for the down time. I switched to someone else in Nov 2009 after 4 days of no service. Just now, 3/5/10, I went to cancel the recurring billing, and again, their control panel had an error due to a recent system upgrade and was unavailable. I had to use online [...]
80 out of 83 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
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January 19, 2010
-anonymous- ( ianmac51@g... ) | I have used hostdepartment for years, but last year it all went badly wrong, support is useless, features are behind the times and outages, slow response etc are just too common, I just cannot rely on the service. There are far better companies available, I am surprised they are rated at 52 out of 55 I would have put them at 56. Out of loyalty I tried to stay with them but they have never recovered.
68 out of 73 users found this review to be helpful!
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Support can respond to this negative user complaint. | Time Hosted: over 3 years
| Host Department Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
December 22, 2009
Bob Costey ( bobcost@a... ) | Host Department's servers were hacked in August 2009. Since that time it has been impossible to keep a site up and running and there has been absolutely no customer service. NONE WHAT-SO-EVER.
In the forty years I have been part of the computer industry I have never seen such incompetence and willful insensitivity to customers. Dealing with Host Department has been a nightmare.
52 out of 56 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
| Host Department Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 26, 2009
R March ( reesa@u... ) | I tried to stay with HD over the last three years, through numerous website and e-mail outages. I lost many customers but I kept thinking it would improve. Their live chat usually helped me fix problems but in the last year, they have become unresponsive. The last straw for me was when half of my customer domains, and my reseller domain, were out on error for over three weeks.
That's when I began moving all the sites to Cartika Hosting, which has 24-hour phone support, not just chat, the [...]
88 out of 96 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
| Host Department Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 17, 2009
-anonymous- ( -no email- ) | I have been with hostdepartment for more that 3 years. It was a bit rocky in the begining but was ok for the price up until about a month ago. Although my actual webpage is usually online the email, database, and ftp servers are down most of the time. They do not respond to the support tickests. I can not raise anyone by phone. The message on the phone say to use the 24/7 live chat from their website but no one is every there or it says offline. They seem to have taken a real bad turn this last [...]
54 out of 63 users found this review to be helpful!
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Support can respond to this negative user complaint. | Time Hosted: 1 to 2 years
| Host Department Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 17, 2009
Murtaza Zoaib ( murtaza.thebest@h... ) | I am customer since 2007, company was good for 1st year but when i added 40 domains it started giving me troubles of all kinds, my all webs goes down for atleast 20 to 25imes daily, no response from customer care and moreover they have now expired my primary domain which they offered me for FREE for LIFE!! i have lost my several clients and trying to move my all clients to better hosting atleast better then HD it really sucks NO MONEY BACK, NO RESPONSE, & NO SERVICE!
79 out of 85 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
| Host Department Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 15, 2009
Bilal ( malik@w... ) | HostDepartment promise 99% uptime but guess what its a JOKE
stay down 99% percent
plus customer service (there is no coustomer service
here check it out
my site is down and now i log in to live chat
""""
Chat InformationWelcome to HOST DEPARTMENT.COM Live chat. An online representative will be with you shortly. You are number 4 in the queue. While waiting you might want to play Games or review our Knowledge Base. If you are having problems with your mail service, please refer [...]
82 out of 88 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
| Host Department Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 14, 2009
kofi ( -no email- ) | asare: hi
Simon: Hi
asare: please all my sites on wister have been off for 3 weeks
asare: and i see no end in sight in this dismal performance
Simon: Okay. It is indeed because of the network outage in our datacenter. Actually the servers are running fine without any problem. But the network is where the problem is. This has never happened before and is totally unexpected. To be honest. I am not sure about the ETA accurately. But they expect things to be definitely sorted in a few hours [...]
53 out of 55 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
| Host Department Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 7, 2009
Eben ( ebenasare@y... ) | below is chat i just had with the so called 24/7 chat support. Rude as i would call it.
Eben: ftp is not working
Eben: so how long does it take
Simon: Just give us some time more time
Simon: Thank You for using Host Department live chat, have a great day :)
Chat Information
Support staff has ended this chat session due to a long period of inactivity. If you feel that it is being ended inappropriately, please report this incident to our Quality Assurance department at [...]
83 out of 90 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 2 to 3 years
| Host Department Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 6, 2009
HD Reseller ( server.platform@y... ) | All the web host forums are full of really BAD discussions about the company. I even know resellers who have complained to BBB and Consumer Affair Department.
First, I think all those who use HD services are either IT people or know IT to a certain limit. Let's thin guys:
"Any network issue (even setting up a complete hosting infrastructure from scratch would have finished"
Conclusion:
"They are going down (closing)"
"They are moving to another host provider"
"They have reached [...]
85 out of 90 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 2 to 3 years
| Host Department Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 5, 2009
James ( james@o... ) | Wow.... Where do I start? THIS IS THE WORST HOSTING COMPANY I HAVE EVER SEEN IN MY LIFE!!! When I first signed up with them, I actually used their dismal email service, but the email servers were always "down" or being "upgraded". So then I changed to Google Apps for Domains, and signed all my customers up too. No problems until August of this year, then the defacements started. Great. So I go in and fix that damage in my account, very embarrassing. Fast forward to 2 weeks ago, DEFACED AGAIN! [...]
63 out of 74 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 1 to 2 years
| Host Department Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 2, 2009
Harold Laski ( livelonger@g... ) | The 24/7 hot line is an absolute lie. Right now, under the printed line stating that it is online 24/7 are the words "live chat offline." How can a 24/7 hotline be off line. How about a telephone number that gives you no choice but to listen to 2 minutes of telling me that they have 24/7 contact with customers and then they say that there are no representatives available to take my call and they tell me to use the chat line that will "immediately" take my call. However as I stated, the [...]
74 out of 77 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 6 mo. to 1 year
| Host Department Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 2, 2009
Geremy ( geremy.h@g... ) | Host Department is one of the worst run businesses I have ever used.
Poor Service.
93 out of 98 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 1 to 2 years
| Host Department Rating | | | Customer Relation | |
November 1, 2009
-anonymous- ( -no email- ) | I have been with Host Department for almost a year. I have their "Unlimited" plan but ever since the beginning, I keep getting emails from them saying I am in violation and have to reduce my bandwidth, file size, or database size. Now lately their servers keep going down ALL THE TIME!! Currently none of my sites are functional! At first I thought they were providing a great deal but now I know it is not worth it. I found a www rdollc com has a unlimited plan also and have not had any problems [...]
74 out of 81 users found this review to be helpful!
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Support can respond to this negative user complaint. | Time Hosted: over 3 years
| Host Department Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
October 31, 2009
Kofi asare boafo ( ebenasare@y... ) | NEVER HOST WITH THESE GUYS. SERVER DOWN TIMES ARE RAMPANT.Support system is off when you need help most. Tickets are not replied to. 24/7 chat is only a few hours a day. When under pressure they disable it. NEVER NEVER HOST with them. For 2 weeks now some clients cannot receive emails. Difficult to access control panel and ftp to even do backups and move off. Never , never host with them.
74 out of 77 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 6 mo. to 1 year
October 29, 2009
Bhanu Dissanayake ( usbhanu@g... ) | The worst web hosting I have every seen. My Previous employer lost several his good customers because of Host Department's horrible service. Now im facing this trouble . Even their website also not loading. Two of my clients are talking to go away from me , because the emails are always dead , going to spam folders. U know , when I report this to their customer service , one said me that tell the mail receiving person to add this as a non spam. So Do I have to call 4000 my customers and tel [...]
76 out of 81 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
| Host Department Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
October 25, 2009
Marsha ( marsha_99@h... ) | Our company has been with Host Department for five years and most of that time I would rate it as OK - not fantastic but it served our purpose. During the past few months it has had problems more and more often! The down time has been horrible. The website was down for parts of days - off and on over the past month or so. This past week the webpage and the email were down for three days straight. I could not even access the webmail. Phoning, Live Chat and Tickets are useless because there [...]
83 out of 91 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
October 23, 2009
David R ( -no email- ) | Host department is a completely awful web host. Let's see if I can remember all the terrible experiences I've had:
* My site was down for 3 days solid for no particular reason.
* FTP access and control panel access to my site has been down for 5 days.
* The "technical support" chat was non-functional for over a month before they said anything about it. It still doesn't work.
* You can send them support email but they will never respond to it.
* There is a separate account for their [...]
79 out of 90 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 2 to 3 years
| Host Department Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
October 22, 2009
Kat B ( tyger_lyllie@y... ) | At first, I was pleased with Host Department, but over the years, the hosting has gotten worse and worse. It all started last year. Now, this wasn't exactly Host Department's fault, but a router in en-route to my server had failed. I contacted Host Department, and they wouldn't do anything about it. They said it was not their problem. Eventually, I had to contact the company who owned that router myself in order to get the problem be fixed. A good web host would have been more helpful.
Ever [...]
88 out of 93 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
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September 23, 2009
Eben Asare Boafo ( ebenasare@y... ) | JUST STAY AWAY FROM THE WORST HOSTING COMPANY IN THE WORLD. PERIOD.
Your websites can go off for days without their concern, then the live chat would be disabled so you do not disturb them. Horrible services.
78 out of 87 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
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September 9, 2009
Stephane ( importbestbuys@h... ) | They are the worst company ever, there uptime is more 40% up and 60% down, SQL server slow, SSL Shared server not compatible with IE8, require you to buy dedicated, server get hacked easy, lost all my data 2 times, poor support, Livechat always offline, they don't do backup of there server so when you get hacked, your done. I am switching over, screw them they are fraud.
100 out of 104 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
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August 24, 2009
Eben Asare Boafo ( ebenasare@y... ) | i had a problem and needed to talk to someone at host department over the weekend. They disabled their chat system on Friday and as at Sunday it was still off. I started sending tickets from Friday, and as at Sunday , sot a single reply to over 8 tickets sent.
Some of their servers are not reliable, and it keeps timing out often. Especially the database servers. i have had to move some clients to Hostgator due to the poor services i am experiencing now at Host Department
69 out of 70 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
May 5, 2009
C Gauthier ( cgauthier@u... ) | Host Department is one of the worst run businesses I have ever used.
Norton flags their site as unsafe.
It's easy for scammers from Nigeria, Russia, and other places to set up sites that look like legitimate sites, such as those of major global financial institutions, but they are there to lure visitors to reveal their login information.
Hundreds of spams get into your inbox from WITHIN Host Department even before your email account receives messages from outside Host Department [...]
75 out of 81 users found this review to be helpful!
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Support can respond to this low rated customer complaint. | Time Hosted: 2 to 3 years
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April 20, 2009
venugopalan ( mailnendulal@g... ) | stay away from these people as they are not the best technical people who can help you, they dont know what is the meaning for FTP, they dont know to set up a database, all they know is to get money from us and cheat us, they will never refund with in the 30 days, i know people who still sending email to hostdepartment asking for money but in vain.
they dont have 99.99% uptime, they had 66% uptime on an average for the months oct , nov and dec 2008
61 out of 66 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 1 to 2 years
April 14, 2009
BH ( babs2six@y... ) | My first year was not too bad, except that they did have frequent downtime and customer support seemed a little clueless.
Just recently there is malicious software hosted on 3 of my sites/their server and after reading reviews I am finding out I am not alone! There are files there I did not upload and when visitors go to my site they get a security warning. This greatly hurt my business!!
STAY AWAY FROM HERE!!!
88 out of 97 users found this review to be helpful!
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Support can respond to this low rated customer complaint. | Time Hosted: 1 to 3 months
| Host Department Rating | | | Cost | | | Customer Relation | | | Control Panel | |
March 25, 2009
cp ok ( wallback@7... ) | HostDepartment NO GOOD ON POOR
1] SLOW
2] PAGE DOWN ALL THE TIME
3] Control Panel LOOKING GOOD RUNNING SLOW
4] THE SYSTEM RUNNING SLOW
5] FTP SLOW
92 out of 99 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 2 to 3 years
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March 3, 2009
Venugopalan ( venugopalan5@m... ) | May i know from where did you get such good information about hostdepartment ? I am hosting with them and I find no such things with their hosting.
Please be loyal towards such services as it can affect many people like me.
if you dont believe it i can show you the proofs of everything. I humbly request you to remove such fake contents from your esteemed website.
I really think your website is legal and not hosted with hostdepartment and will not do the same like them.
If you [...]
105 out of 112 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
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November 21, 2008
Halil ( -no email- ) | Hi, since nearly more than 3 years i am a customer of Host Department. At the beginning they said to me i can host freely unlimited domain names but now i see this is not possible. All the domain names has to registered under your Name and Surname. They are firstly giving you a place for 10 domain names. If you have more than 10 domains you have to wait them or ask for the add new ones because they lock your control panel to add them. Basicly with my unlimited account i can add only 20 domains. [...]
61 out of 68 users found this review to be helpful!
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Support can respond to this customer complaint. | Time Hosted: 3 to 6 months
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June 8, 2008
elawcase ( elawcase@g... ) | Hello, for anyone who has a complaint against hostdepartment.com or were victims of fraud such as hostdepartment.com false advertising for uptime as their servers are often down, please contact me at elawcase@gmail.com for a class action lawsuit to sue for damages and try to get the company to do honest business or not be in business at all. I have hosted with many hosting companies and some of the worst was Webhostasp.com, Vortechhosting.com, Crystaltech.com, Startlogic.com but hands down, [...]
100 out of 104 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
May 3, 2008
Matt ( mattk@w... ) | OMG - I am so PISSED at these people right now it's not even funny!!! Let me first start by saying that I have been with these people for nearly 5 years, I've gone through some growing pains with them. Overall, they really weren't that bad, HOWEVER!!!, during the last 3 days, EVERY site of mine has been unable to be reached! I thought at first, it may be my ISP, guess again - NOT! So, over the last 5 years I've become VERY good at resolving or should I say troubleshooting the issue, arguing [...]
97 out of 103 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 1 to 3 months
| Host Department Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 3, 2008
Al Tibbs ( atibbs5854@s... ) | In 10+ years of working with hosting companies. This company is BY FAR THE WORST!!!!! There customer service is non-existent and all other means of communication are non-existent. This company should be investigated for ripping people off. Currently, my site has been down for past 3 days with no response from HostDepartment. TERRIBLE, TERRIBLE SERVICE!!!!!!! BEWARE!!!!!!!!!
84 out of 94 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: under 1 month.
April 15, 2008
cashzzz ( cashzzz@h... ) | I am a current user of this web hosting company called hostdepartment.com. I cannot tell you how fed up I am. Not only is the web server down all the time, the customer tech support is often offline and no one answers the phone. I am desperately trying to find another company now. Their customer support, when online, they do act very nice and helpful...but don't be tricked by this. You will feel like a sucker after you run into all the problems. You will get "Out of memory" errors as well as [...]
80 out of 85 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 3 to 6 months
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March 20, 2008
anon ( cashzzz@h... ) | Hostdepartment.com has really good customer service but their servers are very poorly managed and I had downtime and problems about once every two days for a long two months. recently they told me they fixed the problems so I'm just waiting to see if things have improved. The problem is I signed up for 24 months for their discount but they will not refund me any money so I feel stuck. They are at least nice but nice isn't enough when your server has constant problems. I'm so frustrated wtih [...]
82 out of 88 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: under 1 month.
January 5, 2008
hostdepartment.com_User ( -no email- ) | I have acquired a plan "NOLIMIT WEBSITE" paying for 2 years. I ADVICE AGAINST anyone lively decides to acquire it. I have always had only problems. Once it were database once it were the ftp and yesterday they have to me blocked the account without give explanations to me if not this email "Sorry for the inconvenience, may we know what your website content, our system detect that your situated is affecting our serveur performance and we need to suspend your account temporary".
I have only a [...]
71 out of 80 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 6 mo. to 1 year
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March 15, 2007
Farceopia ( ehrenfau@h... ) | HostDepartment.com is a terrible host. Their prices are low because the service is poor. I submitted a request to cancel my account and the next thing I received in my inbox was a bill for the next month. I submitted a support ticket which went unanswered for a week. When I submitted another ticket enquiring about the first one, they deleted my support account. I've ended up having to get my credit card company to do a charge back. STAY AWAY from HostDepartment.com
98 out of 187 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 1 to 3 months
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March 6, 2007
Dmitry ( wimskiy@f... ) | (Plan NoLimit Developer) Everyday, every night just downtime... some hours of stable work and downtime again... 99,9% uptime? Liars... see this .swf clip
http://rapidshare.com/files/19648963/hd_scum.rar.html,
you will loose all your customers with this "hosting". I can send my site traffic stats and you will see all the truth.. I'm not able to enter their own site now (03/06/2007 12:41 +02:00 GMT).
73 out of 168 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Trademarks, logos & names are properties of their respective owners and protected by law. |
