Host Excellence review

General Impression

Host Excellence arose out of the ashes of the dot com bubble of the late 90's. From the very beginning, our focus here has been trained on maintaining the very highest level of customer satisfaction available. This is far easier said than done, of course, and it has not been easy in the least. However, the effort involved has, time and again, proven to be the ONLY way to go.

Each year yields new advancements in techniques and technologies, and we are always conscious of harnessing these developments, staying at the very forefront of this ever-advancing online world. Many great things are in the works for the coming year, and with each milestone we reaffirm our status as an industry leader in the field of shared hosting.

Over the years, this focus has driven an ever-increasing degree of success for Host Excellence, which has translated directly to success for our clients. Keeping the cost of our services low while continuing to improve upon our track record has been an effort, but not one that has been without reward.

WHY HOST EXCELLENCE?
We understand what our clients need, and go to great lengths to bring the meeting of these needs to reality. Hosting is about much more than domain names and servers. It's about customer service. It's about dependability and performance. It's about you.

There is a virtual ocean of hosting companies out there to choose from, all promising the same utopian experience. However, when you're operating on a limited budget, but cannot afford the compromises associated with most shared hosting, Host Excellence is the only logical choice.

OUR LOCATIONS
Host Excellence is no small operation. We maintain corporate footprints in 4 countries on 3 continents. Our data center and headquarters is located in Columbus, Ohio and along with our support facility in Hopkinsville, KY we strive to provide you the best service possible directly out of the heartland of America. We also have an office in Ukraine and have relationships with entities worldwide. This international scope is well suited to internet-related industries, which are naturally international.

Guarantees
As a Host Excellence client, you have the opportunity to evaluate our service for 30 days without any risk! Read about our money-back and uptime guarantees below. We look forward to welcoming you to Host Excellence!

100% Money-Back Guarantees
30-Day Money Back Guarantee

Host Excellence proudly offers its subscribers a "30-Day Money Back Guarantee". This guarantee allows subscriber to purchase Host Excellence's services with full confidence and zero-risk. Consequently, subscriber may request a full refund within 30 days of initial sign-up and be refunded all fees paid to-date, including setup fees, less any additional over-usage and free domain registration costs (costs of free domain registrations are calculated at the regular cost of the domain registrations). Terminated accounts are not eligible for this guarantee if the termination occurred due to a violation of this TOS.

99.9% Uptime Guarantee
Host Excellence guarantees that your website will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. It does not cover any areas where Host Excellence has no direct influence, such as backbone provider failures, fibre-optic main line cuts, DNS or Registrar issues with subscriber's domain name, routing issues between subscriber location and Host Excellence data center. The uptime guarantee is also not applicable if the service interruption was caused by external issues such as Acts of God, Wars or any other natural or unnatural events that Host Excellence cannot directly influence.

Any-Time Money Back Guarantee
Host Excellence proudly offers its subscribers an "Any-Time Money Back Guarantee." This guarantee allows subscriber to use Host Excellence's services with full confidence and zero-risk. Consequently, subscriber may request a full refund of the current month's fees (not the current billing cycle) and to-date pre-paid fees for future months, less any additional over-usage, setup fees and free domain registration costs (costs of free domain registrations are calculated at the regular cost of the domain registrations). Terminated accounts are not eligible for this guarantee if the termination occurred due to a violation of this TOS.

Data Center

One of the many key factors which set us apart is the ownership of our own privately owned and operated data center. Located in Columbus, OH, our private data center continues to grow exponentially, bringing dozens of new web, mail, and database servers online per month.

We employ a distributed service architecture, with servers configured to do one thing, and to do it well. Many companies will host a variety of services on a single server. This means that the server cannot focus its resources on any particular task, but must, instead, provide adequate performance across a wide range of functions. Instead of wasting resources in this manner to save a few bucks, we devote each server to a specific task, and optimize the server for that task.

Sporting multiple backbone providers, 24/7 administrative staff, redundant cooling systems, diesel power backup facilities, and much more, Host Excellence has one of the most robust, well managed data centers in the world. This is no accident. We recognize the importance of this, and strive to continue expanding our capacities, refining our performance, and reinforcing our reliability.

Conclusion

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