WebHostingTop » Providers » hosting.com This Hosting.com review mainly cover a general impression of hosting.com product features like reliability and customer support, data center, price & more. Brand listed since 2006.
Hosting.com
501 S 4th Street
Louisville, KY 40202
US
800-446-7627; 502-214-4150 |
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hosting.com overviewAbout Hosting.comWe are The First Name In Hosting
Global customers rely on Hosting.com to secure and support their business-critical data assets. We take a business owner’s perspective to ensure our solutions meet our customers’ specific business needs. Our customer-centric products, services and support set the industry standard in three significant areas.
Mission
Global customers rely on Hosting.com to secure and support their business-critical data assets. We take a business owner’s perspective to ensure our solutions meet our customers’ specific business needs. Our customer-centric products, services and support set the industry standard in three significant areas:
Agility
Innovation is paramount to our success. Our integrated managed services, business continuity offerings, flexibility and commitment to the environment enable us to lead the industry and continually redefine hosting.
Assurance
Our North America technical specialists create a safety-net for customers every hour of every day of the year to proactively ensure customer resources are readily accessible and secure. Ninety-eight percent of our support calls are resolved in less than four hours.
Account availability
We hold ourselves accountable for the availability of our customer’s data assets. Our customers measure our success in uptime, and we are passionate about providing the highest levels of reliability. So passionate, it has led us to introduce accountavailability to the English language.Website research for Hosting.com on January 8, 2009 by WebHostingTop No website coupons announced! Looking to get a great webhosting deal using vouchers ? Checkout our current web hosting coupons list! If you manage this brand, you must be logged in to update your promotions!Contact information is managed by braboin(at)hosting(dot)com[login]
Last update: 2009-01-08 19:28:22 GMT | | Owner: | Hosting.com | | Web Site Title | Hosting.com | | Website Description | Offers managed dedicated hosting solutions, including domain name sales, to businesses. |
Hosting.com is web hosting company targeted for countries: United States
| | Statistics | | Site in business since | 8-Feb-1996 | | Links to the site | 1211 | | Alexa Popularity Rank | 27249 (1 best) | | Site language | en | | Details for www.hosting.com website | | Website Name Servers (DNS) | MX::hosting.com.s5a1.psmtp.com:64.18.4.10
MX::hosting.com.s5a2.psmtp.com:64.18.4.11
MX::hosting.com.s5b1.psmtp.com:64.18.4.13
MX::hosting.com.s5b2.psmtp.com:64.18.4.14
auth01.ns.hosting.com:199.231.136.10 | | Server Software | Microsoft-IIS/7.5|ASP.NET | | Website IP | 67.59.185.59 | | IP Location:Country/State/City | United states / - / - [See Hosting in United States ] |
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Hosting.com Introduces Intersite Cross Connect Solution - March 18, 2011 - Solution provides reliable, secure and scalable private data transport. Hosting.com, a provider of managed hosting, cloud hosting and colocation solutions, yesterday announced the availability of its Intersite Cross Connect (ICC) solution. The company says that it developed the ICC solution to support customers with high volume or time-sensitive replication requirements and latency or jitter-sensitive applications. It states that for many companies, developing infrastructures to have zero downtime is both cost prohibitive and resource restricted; however, business continuity and disaster recovery solutions continue to be listed as one of the highest priorities by IT executives. ICC can help companies meet a critical component of their BCDR plans - reliable, private transport between servers and data centers for continuity and failover purposes. When data moves between the company's data centers, ICC guarantees the data is secure, the connection is reliable, and the service is fast and scalable. The company claims that ICC is ideal for businesses with large-scale replication solutions, data migrations and backups, regulatory requirements, and latency sensitive applications. ICC is a necessity as businesses continue to virtualize and use computing resources in multiple geographic locations. It further states that the company's unique connectivity between geographically-dispersed data centers and Cloud Super Sites has made it a destination for companies seeking data center interconnectivity and redundant cloud-based solutions. In addition, the ability to quickly scale redundant, always on solutions in as little as 48 hours recently drew a fast-growth, enterprise-lending SaaS provider to the company. This cloud solution is widely used by mortgage banks, lenders and service providers and utilizes the ICC service to connect their database servers between two Hosting.com Cloud Super Sites. The secure and reliable ICC solution guarantees they can quickly add new customers and that their customers can access their mission-critical SaaS application at all times. Gabe Grice, Hosting.com Product Manager, commented, "While it is possible to utilize a public internet connection between data center locations, the public internet is not as reliable or secure as a private connection. Mission-critical applications and regulated data and storage files should utilize private data transport to eliminate the availability and security risks of being on the public internet." Darrell Hyde, Hosting.com Director of Network Security and Engineering, added, "ICC is based on a feature called MPLS Circuit Cross Connect that is supported on our Juniper EX series switches. In essence, the Circuit Cross Connect emulates a traditional leased line service like a T1 or DS3 with a fraction of the provisioning time, and far more flexible capacity. Whereas traditional telco services can take 30-45 days for provisioning, Hosting.com can provision new ICC services and adjust capacity on existing ICC installations in as little as 48 hours." [ ... search all hosting.com news ]  No official account on Twitter yet!  No official account on Facebook yet!  No official account on Linkedin yet!  No official Blog yet!  No official Forum yet! | Date | Total Domains [Estimated only] | Situation [Gain domains or Loss domains] |
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| January 30, 2012 | 5012 | -30 | | January 23, 2012 | 5042 | -1 | | January 16, 2012 | 5043 | -18 | | January 9, 2012 | 5061 | -9 | | January 2, 2012 | 5070 | -10 | | Brief overview of few months from previous years | | December 26, 2011 | 5080 | +23 | | December 19, 2011 | 5057 | +763 | | December 27, 2010 | 4294 | -9 | | December 20, 2010 | 4303 | -1826 | | December 28, 2009 | 6129 | -9 | | December 21, 2009 | 6138 | |
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The quick stats of Hosting.com ranks shows a note average of 1.2 out of 11 opinions and price range $17.96 - $210. As customer/visitor you can rate this provider. If you are part of support, you can respond to these hosting.com reviews by login as company or registering a free account! Time Hosted: over 3 years
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September 16, 2011
-anonymous- ( -no email- ) | I have been with the company for years and their service used to be fantastic. Now it is terrible. I am moving to a different host.
61 out of 62 users found this review to be helpful!
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Support can respond to this negative user complaint. | Time Hosted: over 3 years
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January 23, 2011
Elena ( elenaglsky@y... ) | I usualy lazy to write reviews , and rarely do ... but I wanted to prize this host. I am with them over 3 years and have 100% peace in mind, they DO CARE about their clients, respond promptly and knowledgeable and follow up that all is up to satisfaction.
I love this host! Only wish that they would allow atleast 3 domains per account, they do only 1, I guess for server quality reasons ....
89 out of 98 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: over 3 years
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January 12, 2011
Brett Rogers ( ecommerce@b... ) | I spend about $780 a month with Hosting.com. Two clients and my own server. Despite the great inconvenience of moving my accounts, they've given me reason to shop for a new host. Today is a good example why:
I have an old .NET Builder VPS account with them. Over the past 45 days, I've had to reset IIS or restart the server about once a day, and it's starting to cost my reputation with customers. I've had the server for quite a while, and these new problems don't seem important to them. I'm [...]
81 out of 82 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
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October 27, 2010
Francisco Licea ( francisco_licea@y... ) | Well, I've had the exact same experience as many of the other reviewers here. hostmysite.com had superb sales and customer services. Once they were bought by hosting.com everything began to slowly decline. Case in point, I purchased a hosting plan 6 months ago and I had to do it via a support ticket!! their order form was not working back then. Guess what? They haven't fixed it yet!! I've been trying to purchase an APS.net pro plan for more than 24 hours without any luck.
Right now I've been [...]
62 out of 65 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
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October 19, 2010
Jermie White ( JermieWhite@a... ) | “When I purchased my first hosting account, this company went by the name of hostmysite.com. At the time, customer service, uptime and reliability was second-to-none and I couldn't have been more pleased. "
Same here HostMySite was the hosting company i signed up with 4 years ago there were No.1 for everything. Up time, Support everything. then they bought by hosting.com since then our server cause down at least 1 time a week, and the support is one of the worst. dont wast your money and [...]
59 out of 70 users found this review to be helpful!
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Hello Jermie-
I tried to look up your account in our systems, but I have no record of a Jermie White nor can I find you by your AOL email address. If you can email me at braboin @ Hosting.com, I'd be more than happy to look into your accounts and see if there is something we can do.
Regards-
Brian Raboin
VP of Operations -- hosting.com representative | Time Hosted: over 3 years
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September 8, 2010
Zahid Ali ( zahid@z... ) | When I purchased my first hosting account, this company went by the name of hostmysite.com. At the time, customer service, uptime and reliability was second-to-none and I couldn't have been more pleased.
Sadly, a few changes in ownership/takeovers and we find ourselves where we are today... i.e. with Hosting.com. What else can I say but "TERRIBLE". Responses to support requests go unanswered, my clients (i'm a reseller) complain about not being able to access their website/email [...]
95 out of 103 users found this review to be helpful!
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Hello Zahid-
I looked at support tickets with your email address and see that this is in regards to all shared hosting accounts. I do see some questions regarding email delivery where your clients sent emails to an email address, however server logs never show SMTP connections being attempted to that domain. Our techs did ask you for more information to troubleshoot the issue, but there was never a followup reply from you to provide us with further information to troubleshoot.
In the [...] -- hosting.com representative | Time Hosted: 2 to 3 years
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August 8, 2010
Jeff Riedl ( Jeff@C... ) | Under the business name HostMySite.com, this company was untouched in availability, value, and customer service. Since changing to Hosting.com, however, I have watched the long & slow degradation much like the one experienced by Mindspring customers when it was taken over by Earthlink.
We're now at the point where I have NEVER been able to get them to answer a Customer Service Chat request, extreme latency in my primary website, and customer service is basically a joke.
Don't bother - [...]
94 out of 102 users found this review to be helpful!
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Hello Jeff-
I am sorry that you had a bad experience with us. I can tell you that we have made changes in our Operations and Support process and are in the middle of making more. These changes are proving to have an impact.
I know that you have received support surveys with your tickets with us. On the survey, we utilize what is known as a Net Promoter Score (NPS). the basic idea is we ask the question "on a scale of 0-10, how likely are you to recommend Hosting.com to a friend or [...] -- hosting.com representative | Time Hosted: over 3 years
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March 31, 2010
Ian ( ian@c... ) | Stay away from Hosting.com. All they care about is getting your money. I was with Hosting.com for almost 15 years and countless changes of ownership. I finally gave up after they cost me 10s of thousands of dollars in lost business after putting a bad firewall system on my server and blamed all the problems on "end users". I finally had to hire another hosting company to come in and help diagnose the problems hosting.com's equipment was causing and hosting.com denied it was their problem [...]
71 out of 79 users found this review to be helpful!
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Hello Ian-
I did review your account, and I do apologize for the problems that you had with us. Since the merging of our Support and Operations teams, we have made significant changes in the way we operate, and we believe that it has been for the better.
I am sorry that those changes came too late for you to experience them, and I hope that your new host is providing you the level of support and service that you need.
If you have any questions or comments, please feel free to call [...] -- hosting.com representative | Time Hosted: over 3 years
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March 13, 2010
peter crisafi ( pete@d... ) | Since they became hosting.com I have to say the service and tech support is terrible. Our server goes down regularly and we can never get a clear answer why nor can we get anything fixed properly. Its always someone else fault. Inexperienced tech support. Terrible sales. The prices for what you get are NO bargain. You pay for the best and get anything but that. Look elsewhere for your dedicated server.
They no longer even respond to support tickets.
93 out of 96 users found this review to be helpful!
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Hello Peter-
First off, I'd like to apologize for the problems that you are having and also thank you for your patience as I see that you are still a customer. I also see that Rory, one of our technical account managers, has recently had conversations with someone at your company, and I see that you are also being looped into those conversations.
technical account management is one of the many changes we have made recently with regards to improving the level of service we are delivering. [...] -- hosting.com representative | Time Hosted: under 1 month.
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October 1, 2009
Afraid to say... ( tad@b... ) | Just purchased a managed dedicated server. Got into a disagreement with the sales rep and canceled my account 4 days after purchasing. Hosting.com has a 100% money 30 day back guarantee that they refuse to even acknowledge. I have requested my account to be canceled 3 times and the last time they responded with a bill for next months service.
Their promises are attractive, pricing is competitive, compliance with PCI-DSS and other standards is impressive, but that just seems to be the [...]
62 out of 66 users found this review to be helpful!
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Hello Tad-
I apologize for the issues that you had. We do have a no questions asked 30 day satisfaction guarantee as part of our terms of service. Here is the language from our TOS:
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7.1. Money Back Guarantee.
The Service carries an unconditional 30 day satisfaction guarantee (Guarantee). To cancel the qualifying Service and receive a refund, contact us within the first 30 days of the Effective Date for the particular Service. If you wish to retain your domain name, [...] -- hosting.com representative | Time Hosted: 2 to 3 years
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March 15, 2009
K. Wright ( kent@t... ) | After 2 years with this overpriced, low featured and allowances host, I'm moving on.
Why pay a month what other better hosts charge for a year or two of hosting?
No options (cpanel, fantastico, etc.) just an old webmin access, ssh access. The 10G of space turned into 3G of usable space after the OS (yes, they count YOUR OS space as "space"). To top it all off, my VPS was dumped and restored to a 1 year older version, and they would even own up. How does one replace /dev on a mounted file [...]
62 out of 65 users found this review to be helpful!
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Hello Kent-
I cannot seem to find you in our system as a customer by your email address 9kent@t-arc.org), name (Kent Wright), or domain name (t-arc.org).
I do hope that where you are hosting now, it is working out for you. If you can provide me with additional details so I can look up your account and investigate so that we can continue to improve, I would greatly appreciate that info and the opportunity.
Please feel free to contact me at braboin @ hosting .com
Regards-
Brian [...] -- hosting.com representative | These Hosting.com customer review(s) and ranks are the subjective opinion of our visitors and not of web-hosting-top.com staff. Trademarks, logos & names are properties of their respective owners and protected by law. |
