General Impression
At
IPOWER, our customers aren't faceless numbers. We know them, we listen to them, we implement changes based on their feedback.
Our "Customer Experience" team conducts monthly surveys and focus groups to monitor customer satisfaction and find out how we can improve. We perform usability testing on our tools, with real customers, during the development process. And, in 2007, we migrated to a new hosting platform to ensure that our customers' websites and email are hosted in an environment that is as secure and reliable as possible.
Always EvolvingWhen a company becomes as successful as IPOWER, it's easy to become complacent. We don't let that happen. We're constantly looking for newer and better ways we can serve our customers. We leverage our position as a web hosting leader to forge strong partnerships with industry giants, such as Google, Yahoo!, WordPress, ShopSite and Constant Contact. In fact, we were one of the first hosts to integrate Google Webmaster Tools directly into our control panel, giving our customers unprecedented insight into how Google views sites.
IPOWER Web Site ManagementIPOWER offers a variety of tools to help you create and edit a first-class website. These tools can get you up and running after only a few minutes, or help you build a masterpiece.
Design & Professional ServicesMy Marketing Services
Web Concierge
Professional Services
Premium Support
Credit Card Processing
PayPal
iPayment
Disk Space and Bandwidth
Additional Disk Space
Additional Bandwidth
Scripting and Databases
MySQL Database
MS SQL Database
Web Site Management Tools
WebSite Creator Premium by CM4all
WebSite Creator E-Commerce by CM4all
SiteLock Basic
ServiceMan
Other Services
AWStats
Site Backups and Restore
Webalizer
WebSite Creator by CM4all
Note: Exactly the
same services are also offered by:
EasyCGI ( www.easycgi.com/product/services.bml?service=marketing ) (and mirrored
webstrikesolutions.com ),
Fatcow, ( fatcow.com/product/services.bml?service=marketing )
IpowerWeb (initial hosting brand for IPOWER),
Netfirms ( netfirms.com/product/services.bml?service=marketing ),
Ipage ( ipage.com/product/services.bml?service=marketing ),
Dot5hosting ( dot5hosting.com/product/myservices.bml?service=marketing ),
Domain Host ( domainhost.com/product/myservices.bml?service=marketing ),
Blue Domino ( bluedomino.com/product/myservices.bml?service=marketing ),
Pow Web ( powweb.com/product/myservices.bml?service=marketing ),
PureHost ( purehost.com/product/myservices.bml?service=marketing ),
Start Logic ( startlogic.com/product/myservices.bml?service=marketing ),
Hypermart ( hypermart.net/product/myservices.bml?service=marketing ),
freeyellow.com ( freeyellow.com/product/myservices.bml?service=marketing ),
Data Center
IPOWER utilizes two data centers in the Boston, MA area. Combined, they occupy over 2400 square feet of space, comprised of over 800 Servers and half a Petabyte of storage. Each center is equipped with:
* Both data centers run on N+1 power (both A/C and D/C)
* 24x7 security
* and have the same network architecture and equipment.
Our solid, secure network infrastructure is comprised of a pooled server environment, which gives virtually any server on our network the ability to access Web site files when a request occurs. This means that the first machine available will be the one to serve a customer's Web pages, giving our customer sites faster loading times and fewer service interruptions than traditional hosting infrastructures.
Our front-end network consists of:
* 2 firewalls incorporating IDP technology cross-connected to the outside world with BGP border gateway protocol.
* dual redundant M7I routers
Our network-attached storage enables any machine to access a customer's data. Every machine is clustered with another identical machine that will seamlessly take over if the primary unit crashes. These units are also backed up to another set of storage units that have a mirror copy of the data in case of disk failure in the primary units. An estimated 5.5 gigabits of storage are processed per second through our servers.
Site data is parsed by our dual Big Iron load balancers and is then managed by our DELL servers, which are split into application pools (Web, FTP, incoming mail, etc.). This type of architecture allows us to customize each machine to the service it performs, which means more density per box, and ultimately, faster and more reliable services. No pool lives entirely on one rack. Therefore, even the loss of a rack's switch or its power will not take that service pool down.
Conclusion
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