iPower Web review

General Impression

IPOWERWEB's website hosting solutions have quickly become the top choice of SME's, webmasters, designers, developers and everyday Internet users worldwide looking to leverage the power of the Internet.

The IPOWERWEB Business Pro Plan is one of the most popular Web site hosting solutions WorldWide. Over 700,000 member websites from over 100 countries depend on IPOWERWEB for speed, reliability, security and global reach.

With IPOWERWEB, you can feel confident that you will receive rock-solid hosting with the customer service you expect and deserve.

IPOWERWEB has set the stage for the next generation of webhosting and business Internet solutions and operates under the official business name IPOWER, Inc.

Mission
The goal of IPOWERWEB is to innovate and provide advanced, quality products and solutions, along with industry-leading customer service and support, at affordable prices.
We are proudly dedicated to making it possible to bring to our customers enterprise business solutions for a small and very affordable price.

We value having this privilege to host every single Web site, from business ventures to baby albums -- by no means do we take this privilege lightly. We are aware of the responsibility and confidence you have placed in us to host your online presence. Therefore, we live and work by a few very simple yet important principles.

The customer is the no. 1 focus for the entire company. I emphasize this to everyone every time I have the opportunity. We clearly understand that our customers and no one else provide us the opportunity for rapid growth, making us the one of the fastest-growing technology companies in the world.

We are dedicated to our mission and to providing you the best e-business and Web hosting services possible. Our goal is to provide our customers today with even better, faster and more reliable services than yesterday.

Our customer approach is very straightforward but effective. Our entire staff, from the receptionist to me, is equally responsible for supporting our customers at all times.

We also understand that behind every successful company is a team of very successful people. IPOWERWEB was fortunate to gather the best team in the industry. We have talented professionals with the necessary skills and drive to provide our customers with superior service.

We have a proprietary tracking system in place, which makes it easy to evaluate and measure our company performance. We also have a quality control team that ensures everyone in the company lives up to our customers' expectations. All of this and our constant effort to make improvements give IPOWERWEB a competitive edge within our industry.

We believe that people are the key to our success. Empowering our staff is key to their performance and ultimately our customers' satisfaction.

We provide a pleasant working environment and encourage team effort through education, growth opportunities and rewards for good performance.

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In my eyes, the web site hosting industry is very complex. There are many webhosting providers -- all presenting the same promises of superior web hosting and market leadership. But this isn't as simple as it seems. Supporting your customers the right way requires the know-how and the right infrastructure in every area of the company. This is something IPOWERWEB has cultivated since its inception. It also requires the flexibility needed to meet customer needs for third-party applications such as databases, scripts and commerce apps, and more. Unfortunately, customers have frequently walked away disappointed because their hosting provider was unable to deliver on its initial promises.

Pursuing total quality, delivering on our promises, and research and development are essential to carrying out IPOWERWEB's mission to be the best Web hosting provider in the industry. You will notice this as you see the constant improvements we make across all departments and through the deployment of new features or processes.

I am confident that the reason why they cannot deliver, when IPOWERWEB can, is not because they do not want to. A lot of webhosting companies that enter our industry lack the adequate management skills and the sufficient funds to invest in research, development and infrastructure. With all of the Web hosting options available today, the burden falls to the Web-hosting customer to exercise due diligence when selecting a quality provider from the multitudes that are available. (Thomas Gorny, CEO)
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IPOWERWEB has prospered by following the fundamental principles of customer care, attention to detail, value propositions and ongoing innovation. We hope you decide to let the quality that we have dedicated ourselves to cultivating here work for you by choosing IPOWERWEB for your Web hosting needs.

Our Values
- Individuals create the strength of a company. Our company was founded on the following set of values that guide and inspire us everyday.
- Win by being Quick and Decisive
- Embrace Continuous Improvements
- People who Lead by Hard Work, Dedication and Commitment
- Outstanding Service Availability
- Reward High Performance

IPOWERWEB has been built on the core values of honesty, integrity, fairness and loyalty to customers, employees, vendors and other associates. Our corporate culture provides growth and development opportunities for all employees committed to fulfilling the Company's vision and for continuous improvement in quality, processes and customer satisfaction.

Employees - Over 250 employees support IPOWERWEB's large customer base.
Customers - Supporting over 700,000 customer accounts from over 100 countries.
In Our Industry - We are one of the top five largest Web site hosting companies worldwide.

Unconditional 30-day Money-back Guarantee
At IPOWERWEB, we are very confident in our products and services. We provide a fast, reliable and comprehensive service and believe that you will be completely satisfied. We are ranked as no. 1 in customer service in many of the significant web hosting directories and constantly improve our operation.

We offer an unconditional money back guarantee on our hosting services. Domain names registered through our services will be subject to a $13.99/year domain registration fee. Should you decide to cancel your account within the initial 30-day period, you will receive a full refund on the hosting fees. The domain registration fees cannot be cancelled, however arrangements can be made to transfer the domain name to your new provider. Therefore, the registration service fees are non-refundable.

Data Center

Network
IPOWERWEB provides flexible, on-demand access to network capacity of 7.2 Gigabits on an AT&T Local Services ring that is redundant and diverse. Dual access routers connect IDC to multiple AT&T IP backbone nodes via dual OC-48/OC-192 connections. Back-end connectivity and network services options available include ATM, Frame Relay, private line, IP and local-switched and circuit-switched services, with local access provided by both AT&T and other local service providers.

Infrastructure
IPOWERWEB runs four state-of-the-art, secure data centers monitored 24/7 by our expert network engineers to ensure maximum security and uptime for our customers' servers. We use best of breed equipment like Dell PowerEdge and HP ProLiant Servers, Cisco & Foundry Firewalls and Routers and premium bandwidth through our partnership with AT&T and Cable & Wireless. Our two world-class quality Tier 1 Internet Data Centers are optimized to provide an industry-leading web, data, and applications hosting environment. These centers are designed to stay up and running, protected from power failure, physical intrusion and network outages by extensive back-up power and cooling systems, multi-layered security, and network redundancy and diversity. Our Data Centers are connected to the Internet using the highest performing OC48/OC192 IP backbone available.

Security
Security is provided 24X7 and includes guards, closed-circuit monitors, alarmed doors with secure card-key access, biometric scanner, "man-trap" restricted access to the data floor and options for locking equipment enclosures (cabinets or cages). Guards maintain access to the loading dock and access requires a card key. Security personnel also monitor the building. Building and environmental alarms are monitored 24x7 by our staff and remotely by the Network Operations Center.

Fire Suppression & Detection
Smoke detection is delivered using state-of-the-art VESDA (air sampling) smoke detection and alarm system. VESDA systems are 100 times more sensitive than conventional fire detection systems. Detectors are grouped into zones. Fire suppression is via a pre-action dry pipe system. Once one or more detectors sense smoke, the fire alarm panel opens the deluge valve to fill the sprinkler piping with water. In case of an actual fire, the seal on the sprinkler head will melt and discharge water on the affected area.

Power
Our IDCs are designed for 90W/sq ft of conditioned floor space. Most have dual (2N) Uninterrupted Power Supply (UPS), each with multiple modules synchronized to work in unison or independently. UPS systems receive power from both commercial power feeders and standby generators and are designed to support a fully loaded center for 15 minutes via its internal battery plant.

In case of a commercial power failure, banks of diesel generators in an N+1 design (at full load) provide power to the center within one minute of a commercial power outage. The one-minute gap is covered by the UPS battery system to ensure no impact on equipment. During an extended commercial power outage, the diesel generators provide power using the fuel securely stored on site. Fuel suppliers are on standby to provide additional service.

Cable Distribution
The raised floor also houses the under-floor power and low-voltage cable distribution system. This is an extensive network of intra-building cable and wiring that supports both power cables as well as low voltage telco wiring in sub-floor ladder-racking.

Cooling
The IDCs have multiple chillers and Computer Room AC (CRAC) units to provide air conditioning to meet AT&T N+1 redundancy requirements. The CRAC units are strategically located near the racks to deliver temperature and humidity conditioned air to maintain a room temperature in the range of 75oF. Chilled air is distributed via 30 inch raised floor air plenum, which provides maximum flexibility for increased power and cooling requirements.

Conclusion

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