General Impression
When you're researching a hosting company, Datacenter is an important thing to look for. Companies that outsource their hosting customers to other companies are not working for you; they're working for the dollar signs you represent. They aren't close enough to the servers where your information is held to care - to tear-up and light a candle when a server dies - or to fight to prevent issues that will ultimately affect you.
Our call center is right here, in the US!
Out Call Center in KY Hopkinsville, Kentucky; to be exact. We know that normally, just being located in the US wouldn't be something to brag about, but with all of the complaints concerning support employees having too-low a command of English to help you, let alone greet you properly, we thought we should mention it.
Our futureThe best thing about being in the internet-business (besides being able to say that we're "in the internet business") is that we are part of a revolutionary development in communication and information. While other hosting companies may think their involvement with the internet stops at collecting your money and squeezing your site into an already over-stuffed server, we have a pretty different idea. For one, we are working on some serious improvements to our already state-of-the-art data center. We're working on being as energy-efficient as possible, while still maintaining reliability. We're striving towards making our customer service department even friendlier and more efficient.
AwardsOut Call Center in KY Normally, we are a pretty modest bunch here at IX. However, when it comes to the excellent awards we win year in and year out, we figured we'd show off just a little bit. Over the years we've earned top honors from some of the most prestigious review sites around. We've captured gold in Budget Hosting, Blog Hosting, and even Top Overall Host, just to name a few.
Why You Should Choose IXExperienceIn 1999 we began supporting our first hosting customers on a server in someone's living room, and since then we have grown into a company with over 110,000 clients hosting over 470,000 sites with us. What does this mean for you? Not only do we know what we're doing, but you're not going to have to worry about changing hosting companies because we're not going anywhere.
Personal Customer SupportAt IX we decided that we wanted to provide the best and most exceptional customer support in the industry. That is why we developed a company wide philosophy to provide a unique and personalized customer support experience. This is how our Personal Support Rep program was born.
When you sign up with us, we assign you your own support agent that you can contact directly with any questions or issues you might have. (click here to learn more about the program).
Zero Risk GuaranteedEvery webhost offers a 30-day money back guarantee and many also offer an anytime money back guarantee, but who offers completely free hosting? We do. For a full week, you can kick the tires, take her out for a spin, and see how she handles in the straights - for no charge. Seriously. We won't charge your card until after the 7 day trial period, and if you cancel before it's up - you will never be billed. No fighting for refunds, no fine print.
The IX Web Hosting CommunityWith our database of over 110,000 customers, joining IX Web Hosting means that you become the newest member of an experienced and interactive community. With the help of social media such as twitter, blogs, facebook, a technical status blog and online Success Tools that include step by step video tutorials.
The Only Thing That MattersWhen choosing a hosting company you want to make sure that you get the maximum amount of uptime possible, this will impact how often your website is available for use.
Since Uptime represents the amount of time your site is available for business, viewing, updating, etc., choosing a webhosting provider that cannot guarantee their 99.9% uptime promise is an easy way to have your website fail.
Many providers don't have their own data centers, and have little or no control over their environment, their networking, or their equipment. Not only do we control our own state of the art data center in the US, but our entire company is housed right alongside systems administrators, customer relations, marketing and all.
What We Do To Prevent DowntimeAt IX Web hosting we have our own tier 3 (n+1) redundant data center... that means we have everything that's required to maintain the maximum uptime possible + 1 extra back up for all your data, so if one of the servers power source gets heated it will automatically transfer the power to the extra power source and this way your site is able to have maximum uptime.
And in case of any extended commercial emergency power outages, we have two industrial diesel generators standing by, which can run for 24 hours.
The Easiest Way To Disappear From The Search Engines that you don't know about
Having a shared IP between a dedicated IP, is like the difference between living in an apartment or living in a single family house. although its true you can live in both, with an apartment you have to share the building with many people, and if there is ever a problem (plumbing, electricity etc ) you might get effected, If you have your own house its a more comfortable experience, you have full control of everything that happens plus a lot more space.
Up to 15 FREE IP AddressesAs mentioned above having a shared IP is one of the reasons why many people have gotten banned from the search engines. We know how important your website is to you and getting punished for what someone else does is not what anyone wants, or having to pay up to $30 for a dedicated IP. That's why with IX web hosting when you sign up for a shared hosting account you'll get up to 15 Free dedicated IP addresses.
4 Reasons why you need a dedicated IP* Ecommerce Ready - They Are Ecommerce Ready - If you want to sell products online, the only way to set up your store is to have a dedicated IP.
* Search Engine Visibility - Many people will argue that search engine optimization is the most effective way to get your site ranked, and when you have a dedicated IP you give yourself the best chance to get the highest rankings. (Not only do you eliminate the risk of having a site you share your IP with causing your domain to be blacklisted or removed from rankings, but also your mailings as well.)
* Professional Website - If you can get an affordable hosting solution with a dedicated IP you should go for it. Of course, the IP is not the most important factor to consider, but usually when a host offers such a feature in a hosting package you can safely assume that the other important features needed to run a professional website are in place.
* They're Free - With IX Web Hosting you get up to 15 dedicated IPs FREE depending on your hosting package. Other web hosts can charge up to $30 for each dedicated IP.
What Damage Can Hacking Cause? {A hacker is someone who breaks into computers systems in order to steal or change or destroy information}
Hacking has become one of the biggest form of cyber - terrorism in the last few years. Your probably don't know but hacking is a major issue and affects nearly 1 out of every 5 websites every year--, that's millions of sites every day. Not only could you lose all of your site information, but all your customer databases could be wiped out, or even get banned from the search engine results for not being a trusted site.
What we do to protect your site from getting hacked
At IX Web Hosting we use one of the most respected software's in the world on network security, to make sure your site is secured and not hacked, and we do this by performing 3 main task.
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Monitoring Services - This regularly checks your website against various blacklists, including Google, Firefox, Norton SafeWeb, and McAfee SiteAdvisor. It'll instantly notify us if the site is ever placed on a blacklist.
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Discovery Services - This determines if your website has been infected with Malware by parsing through all your site's files and discovering any malicious content.
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Recovery Services - This automatically filters out the malicious code on each infected web page and corrects your files so that your visitors will not be exposed to anymore Malware. It helps to instantly remediate problems without disrupting experience of your visitors.
IX Public Cloud - Built for BusinessWhy is Cloud for Me?
Best Performance - Inherent Redundancy - Total Control - Quality of Service
IX Cloud Services gives you all of the flexibility and control of a dedicated server, with better uptime, better performance and less hassle. If you are prepared to administer your own server and applications, this is the product for you.
With root level "white box" access, you can install, manage and administer just about anything. Web Sites, Internet Services (SQL, Exchange, etc.), Software-as-a-Service Applications, Infrastructure services and more!
Backed by rock-solid SLAs and Service Contracts, IX Cloud Services provide total Business Continuity and Disaster Recovery in one easy-to-administrate infrastructure you can have confidence in.
Incredible TechnologyEnterprise Blades & SANs - Citrix Xen Server - Dedicated Resources - Multiple Installations
You get what you pay for. IX Cloud Services are powered by the latest in Storage Area Network (SAN) technology, featuring multiple SANs with SATA, SAS and SSD arrays, and hundreds of Enterprise-class Blade Servers spread across multiple installations.
Powered by Citrix XenServer and IX's custom control and provisioning systems, we don't over-sell resources, so your CPU cycles, memory and storage are yours. Other providers share these resources across their customers; we don't. When your online service needs computing power, it's there.
We'll Grow With YouHands Free Upgradability - Limitless Scalability - Carrier-Grade Internet Connectivity
As your online business grows, you can painlessly increase the power of your server without getting your hands dirty. When you need more CPU, memory, storage, bandwidth or other services, simply order more directly from your control panel and the resources are allotted to your Cloud(s).
Not all Internet access is created equal. Everyone knows that faster is better. But, how far you have to go is just as important. We have a blend of over six "Tier 1" internet providers. This means there are fewer router hops between your application and the rest of the world. We have fast pipes and short routes and a lot of them. Whether you need 1mbps or 10gbps, we have the quality bandwidth to scale with your demands.
Priority SatisfactionDedicated Support Channels - Priority Access - Tiered Escalations - Total Satisfaction
Businesses demand commercial grade support. We offer many levels of support to meet your business's need. Whether you need help within the hour, or system management services, our staff is always available.
With a dedicated Support Hotline, IX Cloud Services customers enjoy Priority Access to our 24x7x365 Customer Support services, eliminating hold times and service delays. Support Tickets have tiered escalation levels ensuring timely response and resolution to support requests.
Your Total Satisfaction is our number one goal!
Additional Private Cloud FeaturesLeased Software Flexibility - Why pay $1,000's for individual software licenses? IX can lease any Microsoft product for a low monthly rate, and no time commitment.
Integrated Back-up Solutions - Utilizing "snapshot" and hardware layer replication back-up technologies, IX can instantly back-up your data as frequently as every hour, giving you the ability to recover back from any data loss.
DR and Business Continuity - With facilities in multiple locations in Columbus, New York and Chicago, we can customize a business continuity strategy for your data and applications to ensure high-availability and data-integrity.
Hardened Security Protection - Extend your LAN into our data centers. Sensitive applications and data can't be stored on public clouds, which go over the Internet. Utilizing strong carrier relationships, IX can integrate a private connection from our data center to your location(s) ensuring the highest security possible.
Green Virtual Desktop - Stop the endless cycle of buying new PCs! By leasing on a monthly basis, Virtual Desktop allows you to access your computer from a thin client while housing the computer in our data center. Performance is drastically increased, and data stays secure, all while using the most green computing platform available today!
Reliability
Cutting Edge TechnologyThe success of a hosting company largely depends on whether they are able to keep their customers' websites online and accessible to the web. But 99.9% website uptime is really just one one of those phrases you hear hosting companies throw around, but not define in real terms. We have a Tier 3 n +1 redundant data center that keeps your site up the maximum amount of time.
Customer Support
Personal Support Rep PhilosophyThe story behind the Support Rep Program is that we wanted to offer the BEST customer support in the Hosting Industry. The first step was to define what "the BEST" customer support meant. Our entire team brainstormed, and determined that by creating a personalized service program, that would allow our customers to build trust with our service team, and would allow our service team to 'own' and 'WOW' our customers would be the BEST customer support.
What is a Personal Support Rep?A Personal Support Rep is a a trained and skilled service representative capable of assisting you with any of your web hosting needs. They can handle not only billing and administrative tasks, but can also resolve technical issues, answer questions and even offer advice.
Support Reps have management level empowerment, so that they are able to offer a one-and-done solution experience.
Get a Personal Support Rep!Every customer of IX Web Hosting will receives their own Personal Support Rep regardless of which hosting plan they choose. Once the Support Rep has been assigned, their information will be displayed within each customer's personalized control panel.
The Support Rep will automatically be alerted if a ticket is entered via the control panel system as well.
What your Personal Support Rep will mean for you.Aside from the assisting with all your hosting needs, you will gain an insider friend within IX Web Hosting. Not only will you have their personal extension and email, but you will also be able to contact them through various Social Media Outlets such as Twitter, Facebook, and their team blog page.
This level of access to your Support Rep allows you to bypass phone queues and schedule contact when it is most convenient for you.
Changing the StandardStandard webhosting providers are very clear and strict about the boundaries that divide webhosting from web building. While we can't design your site for you, we can happily offer you the breadth of our experience. That is why we created thousands of hours of "How To Tutorials" and video presentations that will give you all the tools you need to be successful with your website.
Resource CenterThe videos in our Resource Center range from how to design a professional website to setting up email clients and everything in-between. Our team of web hosting experts combine their 200 plus years of experience to share with you everything they've learn along the way. The goal is to save you both time and money by empowering you to make the changes you want to your website, when you want them done
Conclusion
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