WebHostingTop » Providers » lunarpages.com This LunarPages review mainly cover a general impression of lunarpages.com product features like reliability and customer support, data center, price & more. Brand listed since 2005.
Lunar Pages
1360 N Hancock Street
Anaheim, CA 92807
US
Phone: 1-877-586-2772
Fax: +1-714-521-8195 | Awards:
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lunarpages.com overviewAbout Lunar PagesWe launched Lunarpages Internet Solutions in 1998, and have since established ourselves as an enterprise-level IT Solutions company and global web hosting provider, deftly tailoring innovative and accessible web hosting solutions for established industry leaders, small businesses and individuals. We create and manage integrated and effective hosting tools that successfully support every level of webmaster in building, designing, marketing and optimizing their projects effortlessly, elegantly and intelligently.
We own and operate our state-of-the-art data centers located in California, Arizona and Nevada. Our fully optimized call centers are located in Anaheim and Corona, California, and have several satellite locations throughout the United States. Our 100+ top tier staff members serve and support our ever-expanding client base (150,000) with friendly professionalism and award-winning efficiency. While we are indeed industry leaders, known well as one of the largest and most secure hosts in the business, our close relationships with our clients and colleagues remain our inspiration and our priority.
Data Center Information
Dedicated to exceptional redundancy and technical hardware, Lunarpages is housed among three peerless data centers.
Located in Hawthorne, California, Lunarpages owns and operates its state-of-the-art data center. Our facility offers a fully reliable, multi-tiered, secure, and controlled environment for your servers and equipment.
We operate in a state-of-the-art SAS 70 Type II compliant data center located in Irvine, California. This facility boasts fully redundant power with diesel generators for backup, diverse paths and providers for Internet access, and multi-tiered reliable security services.
Our Irvine Facility provides clients with industry leading physical environment control features and increased capacity and scalability to meet their growth needs.
Our San Diego AIS building is Tier 4 certified, boasting an 80,000+ square foot collocation facility, which stands and operates as an unprecedented feat of technological security. AIS was recently honored with SAS 70 Type II audit certification – an internationally-recognized standard that reviews all levels of technology service providers for security, communication, business practices and internal procedures.
Looking for a Colocation facility in Southern California? Lunarpages Internet Solutions provides you with cost-effective and hassle-free solutions. Our facilities offer a reliable, secure, and controlled environment for your servers and equipment with a guaranteed network uptime of 99.99%.
To build and maintain your own facility and support staff is a major investment. Fortunately, you can acquire a world class Data Center facility, network, and support services at a fraction of the cost. Let Lunarpages Internet Solutions, an award-winning service provider, take care of the technology so that you can focus on what you do best, your business.
Colocation Services Overview
Basic to Fully Custom Colocation Hosting Services
We support basic server colocation through fully managed, custom service designed to grow with your e-business needs.
Single Server, ¼ Rack, ½ Rack, or Full Rack
Private cages available (build to suit)
Multi 1000 Mbps GIG-E fiber connections to internet backbone
Redundant fiber connections on diverse physical paths
Gigabit Ethernet network backbone
Redundant telecom and fiber providers
Unrestricted dedicated 100/1000 Mbps ports on our switch
All the Security Features You Should Expect
Enjoy the peace of mind that comes with knowing your servers are protected with the latest technology and on site personnel. Lunarpages Internet Solutions employs the latest technology to ensure your equipment is protected.
Security Systems
Secure facility with strict surveillance of visitors and limited access to data center
Seismically braced racks and cabinets
Biometric thumb scanners at Data Center entry points
24 x 7 video surveillance of Data Center and building perimeter
Perimeter and interior card key access system with 24/7 security monitoring
Environmental Systems
Redundant computer grade Liebert HVAC environmental cooling systems
Redundant UPS power systems (optional A + B power feeds)
Diesel generator back up system that can run at full capacity for weeks with emergency refueling as needed
Pre-Action Dry Pipe fire suppression system with computer controlled early smoke detection monitoring
Raised access floor system
No-Charge Extras
Satisfied clients tell us our colocation service provides an affordable, yet comparable alternative to the more expensive national data centers. Best of all, our services are engineered with no setup fees and include these extras:
Visual checks with phone support
Reset cables
Power cycles
Portable monitors and keyboards
Use of tech benches and tools
Competent, friendly, expert service and staff
Physical
Gross floor space - 3,000 square feet (279 square meters)
3 fiber entry points
Basic Service
19” Racks
Locked Cabinets
Cage
Basic Space for Customer Buildout
Managed Service
Equipment installation
Cabling, wiring, and cross-connects
Equipment monitoring
First line equipment and net-work maintenance
Equipment diagnostic and repair
Monitoring
IP bandwidth
Data backup
Other data management services
Power
120 UPS battery time at peak load (minutes)
A+B Level of UPS redundancy
N+2 Level of backup generator redundancy
Security
Customer 24x7 access
Visual ID required
CCTV
Key card/key pad access
Biometrics
Motion detectors
Fire Suppression
Dry pipe sprinkler
Pre-action sprinkler
HVAC
66 ±4 Air temperature (°F)
N+2 Level of HVAC redundancy
Managed Hosting Overview
We offer a comprehensive array of managed security options including managed firewall, patch management services, email spam and virus-filtering to ensure the security of your managed hosting environment.
Managed Shared Hosting is ideal for customers on shared servers who don't have the time or could use an extra hand keeping their website running while allowing them the time to focus on their business.
Managed Standard Hosting is ideal for our Dedicated customers who do not want to waste time checking for kernel updates or retrieving backups and rebooting. We offer Managed Hosting Lite for Windows dedicated, and for our Linux customers, we provide three levels of managed hosting.
Tech Time Packages, for our VPS and Dedicated customers, offers a cost-effective way to allow our IT professionals assist your business in operating smoothly.
Managed Custom Hosting, for our VPS and Dedicated customers, offers an extensive menu of fully integrated IT options that allow you to easily complement existing internal systems and IT resources, or outsource critical applications entirely.
Managed Shared Hosting
For Basic Hosting, Windows Hosting and Business Hosting Accounts
Managed Shared Hosting is ideal for customers who don't have the time or could use an extra hand keeping their website running while allowing them the time to focus on their business.
Managed Shared Hosting provides support of all items listed below. For any needed upgrades to scripts, open source web apps, etc., we recommend that you allow our Managed Shared Hosting support team to perform them for you. We will be able to monitor the installation/upgrade and correct any issues that may arise. We designed our Managed Shared Hosting support team to work with you. You can rest easy knowing that your website is well taken care of.
What does Managed Shared Hosting include?
Managed Shared Hosting includes all of the support you would regularly get with our Shared Hosting services plus extra support focused on managing your website.
Features:
Exclusive support via live chat 24 hours/day
Exclusive toll free phone support 24 hours/day
Exclusive support desk 24 hours/day
Website monitoring via SecureLive™ 1
Our powerful monitoring system enables Lunarpages support staff to identify and resolve web application issues before they affect critical business processes
Back up insurance (Premium Restore)
Provides for data back-up and recovery, unlimited restores without the normal $75.00 restore fee and includes priority over other restores in the queue
Making changes in customer’s cPanel
Lunarpages supports and assists the client with all cPanel functions including managing domains, redirects, e-mail accounts, spam filters, etc.
Installation and upgrades of many open source web apps such as WordPress, Joomla, Drupal, etc.
Additional exploit protection for WordPress and Joomla
Assistance with web editing software
Configuring design tools like Dreamweaver, FrontPage and show the client how to publish the site using those web editing tools
Two hours each month of administration time 2
Email set up on customer’s local machine via live chat
Overall management keeping your site running well
What sets us apart?
SecureLive
SecureLive™ is a patented LIVE website hack protection service which monitors your website or server 24/7 using the patented CST™ (Continuous Scanning Technology), a Real-Time hacking detection system that stops criminals at the time/point of entry BEFORE any crime can be committed.
As of this date SecureLive™ has blocked near 50 million attacks, shut down over 11,000 attack sites, initiated many prosecutions and has eliminated repeat offenders by working directly with law enforcement and service providers. The system is also a case building and data collection tool for compiling evidence against a single hacker or a network of hackers. SecureLive's success rate is due to a combination of real LIVE human account monitors, artificial intelligent software and CST™ technology. SecureLive will BLOCK intruders, ALERT you and our team and REPORT all incidents to law enforcement agencies automatically for you.
The truth is, when it comes to website protection, no other security application or system can match the superiority and aggressive crime fighting abilities of SecureLive™. SecureLive™ is the world's first intelligent hacker-crime fighting machine.
SecureLive™ currently supports such installations/scripts as: WordPress, Joomla, Drupal, e107. Coming soon: PHPNuke, Magento, Xoops and Mambo.
Managed Standard Hosting
For VPS and Dedicated Accounts
Sometimes the hardest part about moving up to a Dedicated Server is the cost of employing someone to take care of it, or worse, having to spend the time taking care of it yourself. At Lunarpages, we realize that many of our Dedicated customers do not want to waste time checking for kernel updates or retrieving backups and rebooting. We offer managed lite for Windows dedicated, and for our Linux customers, we provide three levels of managed hosting:
Managed Hosting Lite
Suitable for Windows servers
Managed Hosting Lite starts at less than $10 per month. This package would allow your server to be monitored by experienced system administrators using specialized monitoring applications to check all the services on your server every few seconds and alerting us of any abnormal processes and downtime.
Monitoring system services 24/7/365
Restart services if they should fail
Free reboot of the server when necessary
Managed Hosting Intense
Our Managed Hosting Intense option, for $49.95 per month, not only assures you that your server is in good hands but is also an affordable solution for every webmaster and includes the following features:
Free setup of APF firewall and root kit check on the server
Up-to-date notifications of exploits on popular third party software
Upgrades of kernels, PHP, Apache and administration panels for security per user authorization (we will send a notice and you can decide if you want the upgrade to be performed)
Monitoring of your server through Lunarpages' internal monitoring tools
Unlimited reboots of your server if it becomes unresponsive
One free third-party script installation per billing year
Free installation of upgraded control panel
Free installation of Resin if needed
Free setup of remote backups
Ksplice Uptrack - a subscription service that lets you apply 100% of the important kernel security updates released by your Linux vendor without rebooting.
Managed Hosting Ultra*
The next generation in Managed Services is $149.00 per month. Available on Dedicated III, Dedicated i7, Mega and High Performance Plans.
Managed Software Backup (R1soft):
Internally managed disk to disk backups (50gb included)
2 week onsite retention
Firewall:
Cisco ASA 5505
Managed Hosting Services:
Free setup of APF firewall and root kit check on the server
Up to date notifications of exploits on popular third party software
Upgrades of kernels, PHP, Apache and administration panels for security per user authorization (we will send a notice and you can decide if you want the upgrade to be performed)
One free third-party script installation per billing year
Free installation of upgraded control panel
Free installation of Resin if needed
Unlimited reboots
24/7/365 Phone and Help Desk support
Same day hardware replacement guarantee
Dedicated support staff
Tech Time & Custom Managed Hosting
Tech Time Packages For Dedicated & VPS Customers
Properly managing your server for optimal efficiency can consume your time and require expertise your staff may not have. We would like to offer you the use of our certified technicians. They are highly trained IT professionals who will keep your server running smoothly while providing the most comprehensive, customized management of your account, so you can comfortably focus on your business.
We now offer two additional packages that will assist in managing your website easier. By using one of our new and unique Tech Time packages, you will have access to your own experts 24/7/365 at a fraction of what you would normally budget for this type of service.
Package 1: 2 hours Tech Time - Only $200 - a $240 value.
Package 2: 4 hours Tech Time - Only $360 - a $480 value.
Items covered within both packages:
Making changes in your control panel
3rd party script installation
3rd party script updates
3rd party script cleanup (exploit removal)
Service (apache, php, mysql and so on) install
Service (apache, php, mysql and so on) upgrade
Custom service module installation (apache, php, mysql and so on)
3rd party application installation (nginx, resin and so on)
Migration of data from another host
Migration of data from different control panels
Migration of data (for downngrade)
Apache optimization
MySQL optimization
Installation and upgrades of many open source web apps such as WordPress, Joomla, Drupal, etc.
Server security audit and implement new patches to make your server secured
Server control panel upgrades
*Any additional time will be billed at $60 per 30 minutes or client may purchase another Tech Time Package at the reduced rate.
Custom Managed Hosting For Dedicated & VPS Customers
Our Fully Managed Services includes an extensive menu of fully integrated IT options that allow you to easily complement existing internal systems and IT resources, or outsource critical applications entirely.
Managed Security
We offer a comprehensive array of managed security options including managed firewall, patch management services, email spam and virus-filtering to ensure the security of your managed hosting environment and to protect the entirety of your infrastructure.
Managed Backup and Recovery
Lunarpages offers industry-leading backup systems to store and protect critical business data and to ensure timely recovery. As well, we guarantee all hardware replacement.
Managed Storage
Lunarpages uses both Xen and San storage.
Managed Performance
Lunarpages uses the latest load-balancing technology for maximum reliability, responsiveness and infrastructure redundancy.
Migration Assistance
Let Lunarpages help you migrate your company’s data to your new server and configure it as needed.
Professional Services
Our vast offering of professional services saves you time that you would otherwise spend managing your online environment.Website research for Lunar Pages on September 10, 2011 by WebHostingTop No website coupons announced! Looking to get a great webhosting deal using vouchers ? Checkout our current web hosting coupons list! If you manage this brand, you must be logged in to update your promotions!| Linux - Shared | Price | Web Space | Transfer | Date update | Setup fee |
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| Starter | $3.95/mo | 5000 mb | 50 gb | Sep 2011 | free | | Basic | $4.95/mo | unlimited | unmetered | Sep 2011 | free | | Quicksite | $12.95/mo | unlimited | unmetered | Sep 2011 | free | | Business | $19.95/mo | unlimited | unmetered | Sep 2011 | free | | Linux - Virtual Dedicated | Price | Web Space | Transfer | Date update | Setup fee |
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| Linux VPS | $49.95/mo | 30000 mb | 1000 gb | Sep 2011 | free | | Linux - Reseller | Price | Web Space | Transfer | Date update | Setup fee |
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| Reseller | $19.95/mo | 200000 mb | 1400 gb | Sep 2011 | free | | Windows - Shared | Price | Web Space | Transfer | Date update | Setup fee |
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| Windows | $9.95/mo | 5000 mb | 400 gb | Sep 2011 | free | | Windows - Virtual Dedicated | Price | Web Space | Transfer | Date update | Setup fee |
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| Windows VPS | $64.95/mo | 30000 mb | 1000 gb | Sep 2011 | free | | Windows - Emails | Price | Web Space | Transfer | Date update | Setup fee |
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| Open-Xchange Standard | $2.95/mo | unlimited | unmetered | Sep 2011 | free | | Basic Exchange | $3.95/mo | unlimited | unmetered | Sep 2011 | free | | Open-Xchange Premium | $5.95/mo | unlimited | unmetered | Sep 2011 | free | | Premium Exchange | $10.95/mo | unlimited | unmetered | Sep 2011 | free | | Cloud - VPS | Price | Web Space | Transfer | Date update | Setup fee |
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| Linux Starter | $22.95/mo | 15000 mb | 500 gb | Sep 2011 | free | | Linux Pro | $57.95/mo | 50000 mb | 1000 gb | Sep 2011 | free | | Windows Pro | $75.95/mo | 50000 mb | 1000 gb | Sep 2011 | free |
[provided by paid service from Alexa Web Information Service]Contact information is managed by affiliate[at]lunarpages[dot]com[login]
Last update: 2011-09-10 20:43:06 GMT | | Owner: | Add2Net Inc. | | Web Site Title | Web Hosting | Affordable Hosting Plans - Dedicated Web Support | | Website Description | Affordable business and personal web hosting plans: Best web hosting, free tools, uptime guarantee & FREE SETUP - Best affordable hosting company. |
Lunar Pages is web hosting company targeted for countries: United States
| | Statistics | | Site in business since | 29-Mar-2001 | | Links to the site | 13602 | | Alexa Popularity Rank | 6890 (1 best) | | Site language | en | | Details for www.lunarpages.com website | | Website Name Servers (DNS) | lunarpages.com:64.50.163.59
MX::sharpmail.lunarpages.com:64.50.162.254
ns0.lunarservers.com:209.200.238.3
ns1.lunarpages.com:216.227.214.3
ns2.lunarpages.com:216.227.215.2
| | Server Software | Apache | | Website IP | 64.50.163.59 | | IP Location:Country/State/City | United states / Maryland / Frederick [See Hosting in United States ] |
lunarpages.com traffic Reach per milion
 | lunarpages.com daily traffic Rank trend
 | lunarpages.com daily PageViews per milion
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I love your services and appreciate the help I received working with you
I always treated suspiciously what they usually call cost-effectiveness. I mean great web space and bandwidth offered plus all those extra features for an immensely low price. It often seems too good to be true, and quality is not the issue to save on, I think. That's why I purchased a package with Lunar Pages- not the cheapest perhaps, but providing all necessary features to support my launching online business. And because they offer scalable packages, I can always upgrade to other features for future enhancements. That is what I call cost-effectiveness! Thanx a lot!. LunarPages Adds Software Bundle - Small business hosting provider LunarPages (www.lunarpages.com) is including a free software bundle with all its hosting plans that incorporates over $775 worth of programs. While there isn't always much to excite about promotional announcements, LunarPages' new bundle does a lot to expand the features of its service, and to define the product its customers will be using. With dedicated hosting (www.lpdedicated.com) starting at $99 per month, virtual servers priced at $39.95 and shared servers at less than five dollars, LunarPages is poised to attract users that want to have more control over their website and the right tools. The company partnered with 10 software firms to provide fully registered versions of programs ranging from security to design software, creating a nice suite of programs, as well as access to some advertising services. The promo offers 15 Gafana (www.gafana.com) accounts for spam and virus protection. It also includes DMXReady's Contact Us Manager (www.dmxready.com), a utility that manages and displays staff member contact information for a corporate website for easy updating. Geared less toward the network as a whole is FileStream's Winsettings (www.filestream.com), a windows security program that ensures individual computers do not fall prey to viruses, but also increases PC performance. Also from FileStream is backup program Photo TurboBackup, which archives photos in various formats. Interestingly, LunarPages offers several marketing solutions alongside their software. The promo includes a three month subscription to Visitorville (www.visitorville.com), showing website visitors as though they were characters from the game Sims. Among the other incentives include $100 of advertising from LinkWorth (www.linkworth.com) and $20 from BidVertiser (www.bidvertiser.com). Not only is this an interesting deal from LunarPages, but it is also a decent overview of some software and services that may interest the dedicated server user. Last week, LunarPages reported that it had partnered with reputation management services company RatePoint, making that company's platform available to LunarPages customers. [ ... search all lunarpages.com news ] | Date | Total Domains [Estimated only] | Situation [Gain domains or Loss domains] |
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| May 21, 2012 | 80898 | -47 | | May 14, 2012 | 80945 | -113 | | May 7, 2012 | 81058 | -205 | | April 30, 2012 | 81263 | -40 | | April 23, 2012 | 81303 | -2734 | | Brief overview of few months from previous years | | December 26, 2011 | 84037 | -94 | | December 19, 2011 | 84131 | -7591 | | December 27, 2010 | 91722 | -124 | | December 20, 2010 | 91846 | -12254 | | December 28, 2009 | 104100 | -80 | | December 21, 2009 | 104180 | |
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The quick stats of Lunar Pages ranks shows a note average of 1.3 out of 22 opinions and price range $2.95 - $75.95. As customer/visitor you can rate this provider. If you are part of support, you can respond to these lunarpages.com reviews by login as company or registering a free account! Time Hosted: over 3 years
| Lunar Pages Rating |  | | Features | | | Cost | | | Customer Relation | | | Control Panel |   |
July 10, 2011
Claes ( chp@h... ) | A really great webhost in my opinion!
I can't understand about the complaints many have posted in their reviews, since I've never had any problems.
The few times I've had to ask about something, they've been very patient with my "stupid" questions and very informative when explaining.
I've had several webhosts during the years (4 different domains at 4 different webhosts for the moment) and Lunarpages is the one that's had least downtime even though they're the cheapest host - impressive [...]
63 out of 66 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: over 3 years
| Lunar Pages Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 21, 2009
John Smith ( not@t... ) | I was with Lunarpages for over 5 years, and have recommended them to many.
Not any more!
Service has gone from excellent to virtually non-existent, including it taking 21 days to reply to a simple issue and get it "fixed".
As a result, I tried to find out who the owner or manager is, as any company must be run by someone.
Very big shock! The owner is a Ron Riddle, whose other biggest claim to fame is that he is a member of the Hells Angels, Riverside Chapter.
So, ask yourself, [...]
67 out of 73 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. | Time Hosted: 2 to 3 years
| Lunar Pages Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
September 21, 2009
Anne ( iliana@g... ) | Beware of this company!
I paid them $1000 for an annual hosting plan.
Three months later they suddenly started making extra deductions from my credit card, for "bandwidth overages."
My web stats said my site had used less than 1% of my allocated bandwidth.
When I disputed their charges, they refused to refund and simply terminated my account.
In the end I only received 4 months hosting, for a total charge of $1400.
81 out of 84 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. | Time Hosted: 6 mo. to 1 year
| Lunar Pages Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
September 9, 2009
ripoff ( info@l... ) | BEWARE OF LUNARPAGES!!!
These guys have closed my sites.
The whole horror story started about 7 months ago when i was looking for webhosting.
I checked the Lunarpages website and purchased their shared hostingplan, they advertised with banners “UNLIMITED sites, UNLIMITED bandwidth, UNLIMITED storage” (This is COMPLETE bullshit!).
So i was interested because of that “unlimited” and also for the free DDOS protection (wich i highly doubt they have that, as i had so much downtime [...]
103 out of 108 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. | Time Hosted: 1 to 2 years
| Lunar Pages Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
June 17, 2009
Pooh ( dwisatria@y... ) | Lunarpages service getting worst from time to time. The customer support response is slow. I need about 1 week to solve my problem.
I have billing problem with lunar pages. Lunarpages said they have automatic billing. So my website can up and running without delay. Unfortunately their auto billing is failed and they cut my website connection without warning. at least they need to tell me if their auto billing is fail. so I can act fast. the last result, my website is offline for 1 weeks and [...]
89 out of 93 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. | Time Hosted: under 1 month.
| Lunar Pages Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
June 1, 2009
vincent ( vincesil@h... ) | I tried Lunarpages for a month and did not like it. The control panel is not user friendly, their coupons for free advertising credit don't work and the support staff wont reply to my emails. I asked for a refund with their 30 days money back guarantee but I didn't hear anything from them since. Scammers.
If you need a proper Hosting provider go here www.hosting-avenue.com
75 out of 82 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. | Time Hosted: over 3 years
| Lunar Pages Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 27, 2009
Charles Lee ( -no email- ) | I had been a lunarpages' customer for almost 10 years, but I finally decided to move out. Here are the things I can list out regarding the bad services lunarpages have:
1. The server is often down for hours.
2. They will shut down your website with a notice: You used too much usage and violate our policy. But they do not provide a tool for a client to monitor the usage. So you never know next day or next minute your usage is high or low. In other words, you never know when they will shut [...]
61 out of 66 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. | Time Hosted: over 3 years
| Lunar Pages Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
October 20, 2008
Jim ( jim_pugh@o... ) | After leaving my previous web host (Interland), I signed up for hosting with Lunarpages. As with any budget web host, they were not perfect (none of them are), but they did provide me with reliable service for several years. Once things started to decline, they went downhill fast!!
It started out with a few minutes of downtime here and there. After paying for a site monitor service for 90 days, I discovered my site experienced some downtime EVERY DAY. When I confronted LP with this [...]
72 out of 78 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 1 to 2 years
| Lunar Pages Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 18, 2008
Jim ( jim@s... ) | Lunar Pages is completely dead. My two websites are completely dead! Nobody at Lunar Pages answers the phone!
59 out of 65 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. | Time Hosted: 2 to 3 years
| Lunar Pages Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 15, 2008
Pam ( spamibe@y... ) | Exceptionally BAD host. I'm a web developer (since 1987), and one of my clients has this service. That will be corrected soon. I've never seen such a poor excuse for a hosting company. They're overloaded, oversold, have absurd policies, and employ "customer service" people who are clueless beyond how to cut-and-paste. There is absolutely nothing good I can say about this hosting service. If anyone is looking for a good website host, keep looking. Lunarpages is, by far, the worst host I've ever [...]
76 out of 83 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 6 mo. to 1 year
| Lunar Pages Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 15, 2008
LauraM ( lmyers@a... ) | Their 24 hour support is not for resellers. The call center can't help resellers. You call them and they are very helpful but as soon as they find out you are a reseller they say it is a different department and route you one. I had an issue and it took me 3 days to resolve. I had to keep calling and sending emails. It was awful!
I recommend hostgator!
97 out of 100 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 3 to 6 months
| Lunar Pages Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
April 26, 2008
Peter Kovgan ( peter.kovgan@g... ) | I've paid for the anonymity , they charged me it's OK.
But after several months I've occasionally discovered that ALL my contact information opened to ANYBODY in the WHOIS search engines.
Imagine yourself seeing your telephone number and home address exposed to ANYBODY in the entire world, when you desire quite the opposite!
I complained to their billing department, asking for compensation.
Then I received a response from technician, that "fixed my problem".
I complained, that problem [...]
105 out of 110 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. | Time Hosted: 6 mo. to 1 year
| Lunar Pages Rating | | | Features | | | Cost | | | Customer Relation | |
December 30, 2007
Kimberly Theidon ( ktheidon@a... ) | Lunarpages is an unethical company. I cancelled, repeatedly, my account with them because customer and technical assistance was abysmal. They continued to charge my credit card, ignoring both my email and voice mail messages indicating I was terminating my contract. They have charged my Visa card with my authorization and refuse to reply to my messages. I have reported them to the Better Business Bureau and would like to save others from the bad experience and exploitive practices of this [...]
104 out of 112 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. | Time Hosted: 6 mo. to 1 year
| Lunar Pages Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
December 10, 2007
james ( kkiey02@h... ) | this is one of the worst hosting companies i've ever met. don't even think about this comapny you will get into huge trouble. if you want to experience it then try them, it's 30 day moneyback.
58 out of 67 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. | Time Hosted: 6 mo. to 1 year
| Lunar Pages Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
October 21, 2007
Paco ( paco@p... ) | I am very very happy with these guys. I have not experienced any of the probs listed previously. The customer service is top notch, always friendly and quick to respond. The deals are great for the price.
The only problem I have ever had with them was a threatening to suspend my account due to spam abuse, which was something that wasnt my fault at all. They worked with me very quickly to get it resolved and even do checking up to see if I had had any more issues with it.
I dont think you [...]
84 out of 93 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: over 3 years
| Lunar Pages Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
October 1, 2007
Bill Jones ( mesquite@s... ) | I have been with LP almost since the beginning and have watched their support and customer service decline over the last 2 years. I'm currently looking for another web host because I can't get any support from their email request or from their forum. I think their problem has been rapid growth and they are over whelmed. I would not recommend them unless they can turn around to what they were 6 years ago.....doubtful :(
94 out of 101 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
| Lunar Pages Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
September 6, 2007
Patricia Lake ( perfectharmony3@g... ) | I don't know where the other reviewers have been hosting, but I've been with Lunar for 4 years now and have experienced very little of their complaints. Only once or twice have I really ever had to talk to their support technicians due to erros, and both times everything was resolved over the phone in a matter of minutes!
Honestly, I've never been with another host and never would want to. Lunarpages' customer support is amazing, respectful, and extremely fast. Their phone support is no [...]
92 out of 97 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: 6 mo. to 1 year
| Lunar Pages Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
July 30, 2007
ML ( michyann17@h... ) | I'm not sure where the high customer support rankings for LunarPages come from. First of all, they do NOT offer toll-free customer support anymore - you have to pay to sit on hold for up to an hour when the system dumps you into a mailbox that is full. Second, many of the customer support reps are rude and overall incapable of solving problems or unwilling to try. Third, LunarPages wants its customers to use the online HelpDesk (and after launching the new site for it, they removed the [...]
86 out of 92 users found this review to be helpful!
Did you find this opinion useful? YES / NO
Support can respond to this negative customer complaint. | Time Hosted: 6 mo. to 1 year
| Lunar Pages Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
July 13, 2007
michael ( ajaj932@h... ) | i totally agree with scott, joe and phile below. this is one of the worst hosting companies i've ever experience. there have been lots of system trouble, so often db errors and very slow downtime for 7 months. if you have an e-commerce website don't even think about this hosting you will regret your decision as soon as signing up.
90 out of 101 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: under 1 month.
| Lunar Pages Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
June 24, 2007
Joe ( prophetsev@g... ) | The worst company. No support unless you call them like 20 times. They hang up on you. They dont sell what they advertise. I purchased a reseller account, the i found out that, I cant host any other sites but my own. Hello Thats not a reseller, that just basic hosting. The price was 95 bucks. they told me that in order to host other websites, I need to purchase more resellers. One reseller account per website at 95 bucks a pop. Needles to say i took advantage of the 30 day money back [...]
64 out of 74 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
| Lunar Pages Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
June 22, 2007
Scott ( vbassassin@s... ) | I was disgraced by lunarpages after a small misunderstanding. I created and hosted a website similar to speedyshare.com for a few months along with about 5 other websites (nothing special, read only ones). Then all of a sudden my account got suspended and ALL my sites were taken offline!
I asked why and they said it was because i had a file hosting script on my site (the script that allowed people to upload files and view them on my site). They also said in the same email that my account has [...]
67 out of 73 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 3 to 6 months
| Lunar Pages Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
April 24, 2007
Phil ( phil@g... ) | After suffering the nightmare that is 123-reg in the UK, I have moved my sites, and most of my clients sites, to Lunar Pages. I wish I'd done it earlier - I'd have slept better sooner!
Cost is particularly good for those of us in the UK at the moment because of exchange rates.
On the RARE ocassion I've had any problems, email response has been very quick. Not just problems (and that's probably stating it too strongly), but general questions are treated with respect and answered promptly. [...]
117 out of 188 users found this review to be helpful!
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