WebHostingTop » Providers » netfirms.com This Netfirms review mainly cover a general impression of netfirms.com product features like reliability and customer support, data center, price & more. Brand listed since 2005.
Netfirms
5160 Yonge St. Ste #1800
Toronto, ON m2n 6l9
CA
Phone: +1 416 661 2100
Fax: +1 416 631 8976 | Awards:
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netfirms.com overviewAbout NetfirmsIn a nutshell, we're a group of industry leading, technology professionals who are passionate about helping anyone who wants to get their ideas online. We assist inventors, entrepreneurs, designers, developers, fresh thinkers, and the like. And we go out of our way to assist them - with premium, reliable technology; simple, affordable solutions; and solid knowledge and advice.
Founded in 1998, we provide web hosting solutions and technology to successful individuals, entrepreneurs and small- and medium-sized business around the globe. We have since grown to be one of the largest web hosting and domain name providers, powering more than 1.2 million websites around the globe. It's an incredible number and a lot of hard work, but we really, really love what we do.
What makes us tick?
Our customers inspire us. People like you, who love to explore as much as we do - to push the boundaries, challenge the status quo and create something online that others only dream about. The potential of the web and what it can do for individuals and their businesses excites us. It gets us up in the morning. Well, that and an extra large cup of java.
We pride ourselves on listening to customers, truly understanding the technology challenges, and helping people, like you, move forward, achieve your goals and share your ideas online with the world. No matter what the level of technology required, we'll find an answer. But not just any old answer. We offer sage advice that's simple, reliable and works for you.
Netfirms Core Values.
Netfirms has been in business for over 12 years. We help our customers get their ideas online. We are often asked to share insight on what drives us. Recently we put pen to paper and articulated the values we've always known to be true. Here are the Five Core Values that guide our behavior at Netfirms:
1. Treat others the way you wish to be treated.
We uphold 'The Golden Rule' in everything we do. We put ourselves in other people's shoes giving us a more complete perspective and ensuring every decision is fair and equitable.
2. Do more with less.
We keep things simple. We are constantly streamlining and automating wherever we can. And we spend wisely.
3. Delight our Customers.
We will delight our customers with an outstanding experience that they tell their friends about.
4. Pursue Growth and Learning.
We are a company of self starters who are never satisfied with the status-quo. We are always learning and not afraid to try new things.
5. Think Big.
We think, act, and behave with the big picture in mind. We are fearless. We are confident that we can achieve what we set our minds to.
What drives us?
At Netfirms, we are a diverse group of thinkers that share one common goal:
Help people get their ideas online.
Sounds simple enough. But it involves developing new technologies, using best practices, looking for innovative methods, simplifying complex solutions, keeping costs down, keeping quality up, and the list goes on...
The diversity of our customers base, an increased level of sophistication of online users, the rapid growth in technology development, and an increasingly more competitive environment, means we need to have the best people to produce the best results. Luckily, we have them.
With the ideal mix of new thinkers with knowledgeable innovators who have been here since the beginning, we are able to achieve our mission, year after year. Together, we have the skills, the know-how and the passion that's required to succeed and, most important, help our customers do the same.
What makes us different?
While Netfirms offers many advantages over the competition, it is through our premium technology that our strengths really shine - and the fact that it can help our customers do what they want online easier, faster and more securely.
Why are we so well-respected in the industry? We utilize proprietary Clustered Hosting technology and include it as a standard feature in our hosting packages. Plus, we have a proprietary Netfirms Control Panel that makes everything easier for our customers.
Netfirms Tier 1 Data Centers
Our Tier 1 data centers solidify the reliability and scalability of our hosting services. More specifically, they allow us to maintain best practice security measures, have optimum access and maximize control and security of your data, including:
Video surveillance
Security access reports
Redundant power generators (set to engage within 60 seconds)
Independent climate controls
Advanced fire detection and suppressant system
Plus, we employ Direct Current (DC) power in our Data Center. This provides the highest levels of efficiency and offers significant power savings. It's just one of the ways we're working to reduce our environmental footprint. We know our business has an impact on the environment, that's why we're committed to making it better.
Clustered Hosting Technology
As the name suggests, this type of web hosting spreads the load of hosting across multiple hardware machines or servers. Such load balancing eliminates many of the points of impairment or failure experienced with single server hosting, including: Too many accounts on the server, Denial of Service attacks to sites on the server, poorly written or malicious scripts, plus other security and email issues.
With Clustered Hosting Technology, customers share the power of many servers and applications are distributed in real-time. This provides a "clustered" handling of security, load balancing and important website resources.
While there are many benefits to Clustered Hosting, the most important are:
Improved performance and scalability. Resources are virtually unlimited because your account has access to the power of the entire cluster, not just one single server. Storage, bandwidth and CPU are spread across the cluster. Best of all, servers are able to handle spikes in traffic via load balancing, so you experience no disruptions.
Greater security. Accounts in the cluster are isolated form one another, so your data is always safe. Poorly written scripts can be isolated, monitored and restricted to that account's CPU cycles.
Outstanding value. Clustered Hosting costs much less than dedicated solutions. And while some web host providers regard this technology as a premium for business critical e-commerce and line-of-business applications, Netfirms includes Clustered Hosting as a standard feature with all of our hosting plans.
Netfirms Control Panel.
Developed in-house and exclusive to Netfirms, our user-friendly Netfirms Control Panel allows seamless integration of all features (including account management functions) and takes advantage of faster server speeds.
Incorporating fast AJAX programming, our Control Panel offers numerous features and benefits to the more than 1.2 million websites we host worldwide, including:
A highly user-friendly, step-by-step SiteBuilder
Seamless installation of one-click e-commerce shopping carts, blogging and content management applications, web analytic and mailing list tools, managed forums, wikis, and more
An intuitive File Manager
Simple integration of Google Webmaster Tools and Google Analytics
Automatic application of SSL certificates
Prorated upgrades/downgrades
Capacity to add new domains and manage multiple websites
Streamlined transfer of domains to Netfirms
Knowledgebase to facilitate troubleshooting
Service from a robust, load-balanced, clustered hosting platform
The current version is undoubtedly the most user-friendly control panel we've ever released. However, we are always looking to improve. In fact, most of the changes we've made recently have come from customer feedback. You could say it wouldn't exist without our customers, like you. So if you have any thoughts on how we could simplify or improve even further, please feel free to share your suggestions.
Why choose us?
There must be a reason we have so many customers and are continually adding more year after year. There is. Several reasons, actually.
Undisputed reputation
Every year, we help more and more customers get online - the way they want. We're constantly enhancing and expanding our products and services to keep up with changing demands for both growing business and individual startups. And we do so, without ever compromising quality or jeopardizing the trust of our customers. Put simply: We deliver exactly what we say we'll deliver and we treat people how we like to be treated.
Unrivalled technology
Technology lies at our core. We live it, breathe it, and never stop trying to make it better for you. That's why we're proud to boast some of the most powerful technology and infrastructure available - a multi-million dollar Tier 1 Data Center, proprietary Clustered Hosting technology and proprietary Netfirms Control Panel
Ease of use
Again, because we have our own Control Panel, we control what features are included (e.g., SSL, Google Analytics, Google webmaster tools, etc.) and how they are integrated. We add only the ones our customers need or request and we do so in the most user-friendly way possible. Why make things difficult when we don't have to? We know that not all of our customers are technological experts, so we make all of our products and services easy to understand, simple to use and a snap to update. We make building websites easy with a user-friendly Drag and Drop Builder and one-click installations of the most popular open-source applications (e.g., WordPress, Drupal, Zencart, MediaWiki and more). So you can do what you want to do sooner, with a lot less frustration.
Exceptional value
Because of our size and leadership position in the industry, we can offer you high quality products and services at very affordable prices.
Flexible range of products
Whether you are an individual looking to start your own blog or a growing business wanting to sell your stuff to the world, we have a website hosting plan to suit your needs. From Plus to Advantage to Business Plans, we can help you as your needs expand.
24/7 Expert Customer Support
All of our representatives go through intense training programs at Netfirms. So if you need assistance with any of your online needs, we can help you. You can contact us via LiveChat, email or our toll-free number 1-888-334-3833 across North America, anytime of the day or night.Website research for Netfirms on September 10, 2011 by WebHostingTop | Netfirms Discounts, Coupons & Promotions | Valid until |
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| Special hosting discounts for web-hosting-top.com visitors, get 20% discount on Plus, Advantage and Business hosting plans. Coupon code WHT20ALL | No time limit provided! | | Code: 104DOMSPECIAL Domain Special Save on .com, .net and .org | No time limit provided! |
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| Linux - Shared | Price | Web Space | Transfer | Date update | Setup fee |
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| Plus | $4.45/mo | unlimited | unmetered | Sep 2011 | free | | Advantage | $8.95/mo | unlimited | unmetered | Sep 2011 | free | | Linux/Windows - Shared | Price | Web Space | Transfer | Date update | Setup fee |
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| Business | $12.95/mo | unlimited | unmetered | Sep 2011 | free |
[provided by paid service from Alexa Web Information Service]Contact information is managed by flora dot chan at netfirms dot com[login]
Last update: 2011-09-10 20:50:52 GMT | | Owner: | Netfirms, Inc. | | Web Site Title | Netfirms.com | | Website Description | 25Mb with unlimited hits on a clustered web hosting platform. Banner ad required on each page; user ads are permitted. FTP uploads. Email forwarding. CGI-BIN access, MS FrontPage extensions supported. Domain hosting available. URL: 'http://www.yoursite.ne |
Netfirms is web hosting company targeted for countries: Canada
| | Statistics | | Site in business since | 30-Sep-1998 | | Links to the site | 48789 | | Alexa Popularity Rank | 3037 (1 best) | | Site language | en | | Details for www.netfirms.com website | | Website Name Servers (DNS) | MX::mail.netfirms-inc.com:65.254.254.55
MX::mail.netfirms-inc.com:65.254.254.52
ns1.netfirms.com:65.254.254.157
ns2.netfirms.com:66.96.142.145
ns3.netfirms.com:65.254.254.157 | | Server Software | Apache | | Website IP | 67.23.128.23 | | IP Location:Country/State/City | Canada / Ontario / Markham [See Hosting in Canada ] |
netfirms.com traffic Reach per milion
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Web Host Netfirms Expands Data Center - March 2, 2009 - Canadian web hosting provider provider Netfirms (www.netfirms.com) announced on Monday it has expanded and moved into its new data center and headquarters in Markham, a suburb of Toronto. The news comes off the heels of another Canadian web host, Webnames.ca, recently announced it moved to a new location in Vancouver's Gastown district. With 200 percent more office space he, Netfirms will be able to continue to expand its growing staff and hosting solutions. The expansion, which marks the company's fifth since 1998, includes an aggressive hiring campaign to fulfill new positions in customer service, marketing, software development and senior executives. Netfirms will also be launching a 40,000 server capacity Tier 1 data center in Markham in June. The company's current data center serves the banking industry and will be upgraded to provide more features for customers. "Our reputation for a solid service offering coupled with our strong incentives we have seen a tremendous growth in all of our services and look to support more small and medium businesses in the coming year," says Thomas Savundra, Netfirms' CEO and founder. "We have seen unprecedented demand for our award winning web hosting solutions with over 1 million client websites under management - and we intend to continue to capitalize on this success." The company offers a range of services, including domain registration, site building tools, grid web hosting, e-commerce and mission critical business email solutions. Last month, Netfirms showcased its enterprise grid hosting platform at the Cloud Computing Conference in Toronto. [ ... search all netfirms.com news ] | Date | Total Domains [Estimated only] | Situation [Gain domains or Loss domains] |
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| January 23, 2012 | 381419 | +95 | | January 16, 2012 | 381324 | +54 | | January 9, 2012 | 381270 | -65 | | January 2, 2012 | 381335 | +1339 | | Brief overview of few months from previous years | | December 26, 2011 | 379996 | = 0 | | December 26, 2011 | 379996 | +431 | | December 19, 2011 | 379565 | +52369 | | December 27, 2010 | 327196 | +418 | | December 20, 2010 | 326778 | +30360 | | December 28, 2009 | 296418 | -824 | | December 21, 2009 | 297242 | |
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The quick stats of Netfirms ranks shows a note average of 1.2 out of 34 opinions and price range $4.45 - $12.95. As customer/visitor you can rate this provider. If you are part of support, you can respond to these netfirms.com reviews by login as company or registering a free account! Time Hosted: over 3 years
| Netfirms Rating |   | | Features |  | | Cost | | | Customer Relation | | | Control Panel | |
November 28, 2011
Caroline ( -no email- ) | Netfirms was terrific until they were purchased and then they just fell apart. They don't seem to know the answer to anything; poor customer service. Very sad
86 out of 92 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 2 to 3 years
| Netfirms Rating | | | Customer Relation | |
September 11, 2011
-anonymous- ( -no email- ) | Netfirms is the worst host imaginable. Never ever-ever-ever use them!!!
They deleted hundreds of emails by mistake and kept deleting more each week after that. They did not tell me any of this.
I asked them to fix problems and they said they did but they actually didn't.
When I wanted to transfer to a different host they made my life miserable for weeks
90 out of 96 users found this review to be helpful!
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Support can respond to this negative user complaint. | Time Hosted: over 3 years
| Netfirms Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 3, 2011
Etienne ( info@z... ) | I have been very happy with Netfirms until a few months ago (about the same time that they started their migration). Since then there has been a poor response to support tickets, my clients having their sites hacked, my perl forms stopped working, Netfirm's nameservers suddenly gives errors when trying to register new domains, they do not provide a login for their clients that registered PRIOR to their migration, and all my sites are becoming SLOW.
Do not use Netfirms. I am now in the [...]
83 out of 87 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
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March 26, 2011
-anonymous- ( benjamin.bernier@g... ) | netfirms is worthless.
their managers only work 9 to 5, monday to friday, yet site issues will happen round the clock.
the quality of their service is low, with painfully slow response times to DNS queries, bad techs who lack access to help issues, and rude people who are willing to hang up on long time customers.
things are at their worst when they transition systems, because they have no project management.
the entire company has two admins, not nearly enough to deal with [...]
71 out of 79 users found this review to be helpful!
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Support can respond to this negative user complaint. | Time Hosted: over 3 years
| Netfirms Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
March 23, 2011
Jones ( highwayismyway@y... ) | You'll lose your google rank while their idiots pick their arse and let your site disappear without a trace. Files will mysteriously disappear. I'm waiting for the company who bought this lemon out to crack the whip and hire have the non intellectuals working at netfirms. I'm not holding my breath and actually am prepared for more incompetence after the merger. Today was a grand example as they state the migration will start on April 1st. Tried to login into their new control panel and it [...]
77 out of 86 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
| Netfirms Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
March 5, 2011
Bru Swayne ( bruswayne@l... ) | I've been with Netfirms for over 4 years and currently have 3 BUSINESS web hosting accounts with multiple domains in each account. I did extensive research before I signed up with Netfirms and have been generally happy with the feature set, pricing and service & support. Sure once in a while they have problems, but all web hosting companies do. During 2010 they went through a data centre migration which wasn't without a few glitches, but my issue was resolved fairly quickly after I contacted [...]
83 out of 92 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: 2 to 3 years
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March 4, 2011
Tarek ( tarek@k... ) | Worst web hosting service I ever saw. You call them 10 times, never find someone to give you support. their E-mail server works 1 week and doesn't respond the other week. If you have the chance to talk to the customer service, they will tell you that the problem will be fixed withing a couple of days. In a couple of weeks the problem still here.
I migrated to another web hosting provider. I have no problem now.
63 out of 70 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
| Netfirms Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
December 10, 2010
Thomas Wilson ( Thomas@g... ) | They simply suck. mail servers don't work. employees are raging idiots with no answers. service goes down arbitrarily for days and no one bothers to fix it or email you, then they drag their feet repairing the thing. Mail server eats emails and sends multiple repeats at will. Then they have the audacity to offer a month more of free, crap service to rectify the stupid ass service. Apparently everyone hates them.
I think I'll just relax and read about more aggressive and official means of [...]
73 out of 79 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 1 to 2 years
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August 25, 2010
Bandara ( bandara1988@g... ) | Free host providers are better than Netfirms.com.because i have moved netfirms from a free host (000webhost) both host are like the same.the only differnt is i have to pay for netfirms shit.Networks speed of netfirms is nearly 50KBps .and no propper control panel Jailed SSh and many more reasons to tell netfirms really sucks.Their everything sucks.
57 out of 65 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
| Netfirms Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
July 29, 2010
Andrew Dennis ( omegawar@s... ) | I use to have a static web site with simple HTML code that was hosted at Netfirms. Good response and never really had an issue. This was back in 2006. So when I recently decided to launch a new site and take advantage of a Content Management System I decided to stay with Netfirms. However, using Netfirms hosting has been a nightmare.
Friday May 21, 2010 – Created my new site online. No issues.
Sunday May 23, 2010 – Installed Joomla using their control panel. Unloaded my Joomla [...]
88 out of 96 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
| Netfirms Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
July 21, 2010
Annon ( none@n... ) | If you use Netfirms.com webmail to retrieve emails (webmail.netfirms.com) you may have noticed that Netfirms has a link on their webmail log in screen labeled "Enter Secure Mode"
Netfirms tech support has informed me that as of mid July 2010, when you "Enter Secure Mode" and then send your username and password over the internet your user name and password are NO LONGER SENT SENT IN A SECURE MANNER even though you might think that it is secure because they have a link saying "Enter Secure [...]
67 out of 69 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
| Netfirms Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
June 19, 2010
Allen ( -no email- ) | There is virtually no customer service / tech support. Most recent problem was answered by three different reps in sequence, and they gave conflicting solutions, none of which was a real solution. They created the problem with the recent server migration, and refused to fix it.
Excessive down time. More than 100 hours per year. Worst case was down for parts of 5 days!
Pricing is double that of other services.
Features are not as good as less-expensive services.
E-mail is [...]
99 out of 101 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
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June 18, 2010
Donna Karlin ( -no email- ) | Webhosting is great and features are terrific. It is the worst email system of any I have tried. There is no spam filtering, they have no date as to when they will have one in place that can filter out the most basic of spam. It costs me the equivalent per month in overage fees for my Blackberry to what I pay a year to host. Customer service / tech service is non existent on this front.
100 out of 102 users found this review to be helpful!
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Support can respond to this low rated customer complaint. | Time Hosted: 2 to 3 years
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June 18, 2010
John Moore ( jhnmr123@g... ) | I have been with Netfirms for a few years. Until recently few complaints.
I have a photo gallery plus Joomla blog site.
Recently I was informed they were migrating my site for faster better service etc. After the migration my Blog layout/formatting was totally lost after much work. I asked them to fix this and they suggested I do it. I told them I expected the site to be the same after migration but they did not fix my site. In desperation I tried to fix my blog and in the process lost [...]
79 out of 83 users found this review to be helpful!
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Hi John,
The issues you experienced seemed to be an oversight on our part and I apologize for that. Part of your Joomla site was using a feature that we overlooked at our new data center.
I have fixed all of the issues you reported and your website, blog, and gallery are all up and running.
Regarding your support requests, please ensure they are being sent to support@netfirms.com or that you are filling out the request from our contact form inside your Control Panel. I have looked [...] -- netfirms.com representative | Time Hosted: over 3 years
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May 2, 2010
Jeff ( -no email- ) | Well I've been with them. I mean its easy to use and as a Rookie, it was very nice to start with them. However, as time goes by, you would realize their reliability is pretty crap :D i mean stuff goes offline, database connection dropped, or FTP accounts that can't connect.
Downtime is quite a lot. I'd say a total of 100hrs per year.
If you can deal with downtime, then netfirms is okay in general.
85 out of 95 users found this review to be helpful!
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Support can respond to this low rated customer complaint. | Time Hosted: 2 to 3 years
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April 14, 2010
Rocky ( rocky@n... ) | Netfirms Sucks. It has always been slow and now you can't even access the site and the control panel... What to expect from a shitty company like this?
63 out of 70 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 6 mo. to 1 year
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April 7, 2010
Eric ( -no email- ) | The load-time for a Netfirms hosted webpage is frequently very slow.
If using their email system (instead of say, Outlook Express), there is not proper spacing between paragraphs ... and if you take too long to write the email, you get timed out.
My website stats have been "unavailable" for the past several days, and although Netfirms was advised, they have done nothing to fix it, nor have they properly gotten back to me on it.
50 out of 55 users found this review to be helpful!
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Support can respond to this low rated customer complaint. | Time Hosted: over 3 years
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March 19, 2010
GoogleGuy ( -no email- ) | Been with Netfirms for 4 years. Had a few outages, but nothing critical. Server timeouts mostly. However, this March (2010) it's nothing short of disaster. NONE of my domains are working (fail with a server error, and I haven't touched anything in weeks), SSH login fails with a server error, and the so called tech-support team (if it exists) will not even answer emails. 3 days straight and no answer.
No phone number for support, no ticket system that lets you track the status of your ticket, [...]
95 out of 105 users found this review to be helpful!
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We are aware of the server issues that have occurred this month. We are in the process of migrating all of our clients to our new data center here in Markham, Ontario, Canada. This past weekend we needed to perform emergency maintenance at our old data center to prepare for the next wave of migrations.
Regarding our support availability, please note that our phone number is posted in the top right corner of every single web page at www.netfirms.com and www.netfirms.ca, and is open 24/7. [...] -- netfirms.com representative | Time Hosted: over 3 years
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March 6, 2010
Frank ( fkc8091@y... ) | We have been hosting with Netfirms since March of 2004. It started out as a decent relationship, with only occasional problems (email issues or server timeouts). As time went on, they offered more features without additional cost - very nice. However I do have a few particular issues that I feel could have been handled better.
Firstly, the price of $10 per month for the Business service is a little on the pricey side, considering that much of their competition offers more for [...]
76 out of 79 users found this review to be helpful!
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I would like to take the time to respond to your review. While I can't speak specifically as to what happened a few years ago with your photo album, I can assure you that if we were not able to restore it for you then it was because it was simply not available or accessible. We would not flat out refuse to restore something if it was available to us. Daily backups is not a service that we have offered in the past.
Regarding the automatic renewal, this is a service that has always been in [...] -- netfirms.com representative | Time Hosted: 2 to 3 years
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October 23, 2009
George ( post58364ca@h... ) | Issues with slow speeds and email issues seem to arise soon after a repair or reboot was preformed.. Mysql servers are overloaded creating slow speeds.
90 out of 91 users found this review to be helpful!
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Official response from us, Netfirms.
My name is Dan and I'm the webmaster at Netfirms. I wanted to take the time to address some of the concerns that have been listed here over the last little while.
I am not here to deny or rebut any of the complaints listed below. In fact I can attest that most of the issues brought up have been genuine concerns of ours and have not gone unnoticed.
Please note that over the last year and a half Netfirms has completed a move to a brand new office [...] -- netfirms.com representative | Time Hosted: 2 to 3 years
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October 1, 2009
Tim ( tjweb@g... ) | Netfirms works well for me. Worked out of the box for hosting Wordpress. My only complaint is that I have to turn off domain privacy. I guess its enabled automatically when I signup. For some this is a benefit but for me, I wanted our whois record to be our address. Was an easy fix by going to the domain manager.
I have hosted at other Cpanel hosts and found Netfirms to be more reliable. Of course being a large host with over 800,000+ sites hosted, they wait time to get in touch with a [...]
85 out of 94 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: 1 to 2 years
| Netfirms Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
September 15, 2009
Jeremy Sturgell ( esbyoda@y... ) | The last few days webmail service for my netfirms accounts has been unreliable (to put it mildly). Now, it's been completely down for most of today.
Their supposed "24 hour customer service" rang busy all day, and now that I've actually gotten a response I've been on hold for an hour. Useless.
This is madness, now I'm going to have to switch.
73 out of 76 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 1 to 2 years
| Netfirms Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 13, 2009
Bruce E. Quinn ( bruce@t... ) | I have no complaints about the price but apparently the adage you get what you pay for rings true again. After multiple attempts to find a resolution to webmail issues, i have still yet to hear from someone. To be fair, i have had very few problems that visitors to the website would experience, but then again, my sites are simple. My only issue is with netfirms webmail. if they can get that fixed, i'd be a fairly happy camper.
73 out of 79 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: under 1 month.
| Netfirms Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 16, 2009
Kiandra ( shestarrrrr@y... ) | I just got off of the phone with the "Retention Manager", named "Matt" and he and "Michelle" are the worst scammers in Web-Hosting history. I purchased the Business Hosting Plan that included "5 Free Domain Names for ONLY 119.00" and after I hit "submit" to authorize the charge to my card, they ended up charging my card for the full price of 175.40! This happened Feb 12, 2009 and even though their website boasts of a 24/7 phone customer service support, there was no phone support available [...]
98 out of 101 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: under 1 month.
| Netfirms Rating | N/A | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
April 19, 2008
andres ( vilerandre@h... ) | I’m really upset, I know that they do not charge a lot for domain registration and for that reason plus tons of advertising they have many businesses but this could be the cause that they have been making “mistakes or failures” frequently.
I bough my domain name whit them, some days after I try to get it for the first time but I can not get access, I sent a email about this issue, they answer me that the payments was not executed… next I contact then, and the answer was that they [...]
73 out of 82 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: 1 to 2 years
| Netfirms Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 17, 2008
Ionut Sandru ( isandru@g... ) | Go get ur services somewhere else, netfirms just can't do it right....
106 out of 112 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 3 to 6 months
| Netfirms Rating | | | Features | | | Customer Relation | | | Control Panel | |
January 29, 2008
applego ( fgmubqczx@w... ) | it is a took had probably then eventually We had where I spent planted gardening one night, rich flavor. their names a scientist. about because magnificent
89 out of 107 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: 6 mo. to 1 year
| Netfirms Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
January 20, 2008
Tom ( -no email- ) | Netfirms is super reliable and secure. Their control panel is easy to use.
Thomas
95 out of 101 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: 2 to 3 years
| Netfirms Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
September 4, 2007
CJ ( c.nguyen@e... ) | I've been on the advantage plan for 2 years. BI've been trying to move my domain for the last 2 years due to bad service and poor up time. They are refusing/delaying the release of my domain to my current host. It is now in "redemption status." Customer service just told me I have to pay them an additional $135 this year or I won't see my domain name back until 10/08. I paid it because I can't afford to have my site down that long. I felt like I just been through an exthortion scheme.
59 out of 61 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 1 to 2 years
| Netfirms Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
April 21, 2007
Betty ( betty@h... ) | It seems like it is the luck of the draw whether or not I will get an attachment. I use the webmail on their site and I can not even gat a 60K file. It is stuck in limbo. This is a repeated problem I have. My hotmail account is more reliable with attachments. Also, seems like it takes hours at time to get an email. Besides the email issues, the rest I have had no problems.
64 out of 162 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
| Netfirms Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
August 15, 2006
Zhida Lan ( zhida@y... ) | Their database size has limit. It is 25MB per database. This information is not listed in their ad. You will have this problem until your web site has setup and data is large. Then you were told that the database has reached the limit.
413 out of 534 users found this review to be helpful!
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Support can respond to this customer complaint. | Time Hosted: 2 to 3 years
| Netfirms Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 28, 2006
Otmar Koenig ( otmar.koenig@a... ) | Hi,
I'm using now Netfirm advantage since 2 months, before I have been using the basic package netfirms plus for long time. My main concern was to build a forum using php and MySql, this I executed about 6 weeks ago. The first two weeks it worked not so bad (irrespective relatively low speed), but then the troubles began about 4 weeks ago. The errors at calling the database was getting more and more, and sometimes (two or three times per day, up to one hours) the forum was not accessible. I [...]
383 out of 504 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
| Netfirms Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 6, 2006
Fred linkus ( ebonyleg@y... ) | I have been with netfirms since 1998. The problem with netfirms is that they used to be good and cared about cutomers concerns.. Now that they have quite too many hostings..they are arrogant. Pompous and self assuming. Their attidude is that we dont care about you. After all we netfirms are one of the largest hosts and we can do without your business. I tried to get netfirms to install PHP Zend. They were really arrogant and told me that if php zend was that needed and they dont have it, how [...]
275 out of 391 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
| Netfirms Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 20, 2006
Wooster ( fake@e... ) | Currently, my experience is with the Netfirms advantage Plan. I have to admit they are out right generous with the bandwith and the amount of space they provide. PHP, CGI, FTP, and MySQL are a ton of nice features.
But... they like to dummy things. phpMyAdmin has been striped of some of the more flexible abilities. Also, Additional FTP accounts are obligated to have username.# afterwards. MySQL User Accounts have Cryptic Usernames, Database names and Passwords attached to them. Granted, that [...]
297 out of 447 users found this review to be helpful!
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