Time Hosted: 1 to 2 years
| On Smart Rating |   | | OnSmart Features |  | | OnSmart Cost | | | OnSmart Customer Relation | | | OnSmart Control Panel | |
November 21, 2008
-anonymous- ( -no email- ) | These guys are in the wrong business with there red noses and floppy feet. There customer service is gives masturbation a bad name. My business mail is down with no recourse to having my mail being bounced. Its bad enough that they are screwing customers over but now they are making the customer look like they are incompetent as they are.
81 out of 90 users found this review to be helpful!
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Time Hosted: 6 mo. to 1 year
| On Smart Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
June 13, 2008
Johns ( johns.scott03@g... ) | no response. Email has stopped working, no live help, support tickets haven't worked in a while, I pay on the yearly subscription, was renewed in Oct, so I hate losing all that money but I've got to change to get email working.
75 out of 83 users found this review to be helpful!
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Time Hosted: over 3 years
| On Smart Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
June 12, 2008
Cacho ( -no email- ) | Don't even think about using onsmart, I lost 3 websites with them, they stopped giving support from one day to another, and now they are back with a new website, that is just a lame template bought from template monster : /
Scam alert!!
82 out of 88 users found this review to be helpful!
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Time Hosted: 2 to 3 years
| On Smart Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 23, 2008
Charles ( mizoxxx@y... ) | Don't waste your time with OnSmart. They shut down in January 2008 without any notice. They are now back up, months later. They will not reimburse users for their several months of downtime. Absolutely horrible support.
74 out of 76 users found this review to be helpful!
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Time Hosted: over 3 years
May 13, 2008
Chip ( chip@n... ) | Stay away from OnSmart.Net !!!!
How long will the new management be around ?
I have contacted Enom.com, I just hope they will help me to get my website up running again..
-chip
81 out of 91 users found this review to be helpful!
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Time Hosted: over 3 years
| On Smart Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 9, 2008
Wendy ( vablonde25@a... ) | I had a client with an ecommerce store hosted with this company for over THREE YEARS and is now gone. They didn't receive the going out of business notice and therefore didn't make any backups.
The site is completely unrecoverable, the didn't receive notification that there was going to be a shift in "management", but basically this company was and continues to be useless beyond repair.
The upside is that we were not stupid enough to register our domain name with OnSmart so we were able [...]
61 out of 64 users found this review to be helpful!
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Time Hosted: under 1 month.
March 21, 2008
-anonymous- ( -no email- ) | They just renewed my contract for two website and disabled services. Now my websites are down. Can we take a legal action against this company?
78 out of 87 users found this review to be helpful!
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Time Hosted: 2 to 3 years
| On Smart Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
March 8, 2008
dk ( dk@r... ) | F.Y.I Onsmart isn't technically going out of business they are changing the name of their company and starting a new one.
I didn't proceed all the way but it looks as if you can still sign up for a hosting plan. They also make no mention about going out of business on their site..... Sandy, Peter & Gilles are a real bunch of winners! Onsmart is AWFUL!
Choose your next host with caution!
65 out of 71 users found this review to be helpful!
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Time Hosted: over 3 years
| On Smart Rating | | | Customer Relation | |
February 25, 2008
Sandra ( -no email- ) | I thought we had until March before our websites were out of service, but I got up today and mine is totally inaccessible. Not only that, ever since OnSmart notified us that they are going out of business I've been slammed with waves of spam. It appears they've removed any spam filters they had. Additionally, I believe their servers are unsecure now and I have a strong suspicision that my website has been hacked into. Too bad, OnSmart gave good service up until the end. They really let us [...]
72 out of 81 users found this review to be helpful!
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Time Hosted: over 3 years
February 23, 2008
Andrew LoCascio ( andyl@s... ) | This whole affair with this company going out of business is incredible and should be a warning to all of us who select hosting companies that do not have any real phone support.
The big question is why is their website still up? Are these folks so criminal that they cannot even take the site down? Shame on EnomCentral.com for allowing this to happen. We all know about the hardware issues that OnSmart was having. If this was indeed EnomCentrals hardware, this would be a company I would [...]
67 out of 72 users found this review to be helpful!
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Time Hosted: over 3 years
February 20, 2008
B.G. ( Sales@M... ) | Hello,
My domain and hosting was also threw onsmart.com. I discovered that OnSmart.com was actually a reseller of EnomCentral.com. I was able to contact Enom using their Customer Care Center (CustomerCare@Enom.com). This was the reply:
The following transfer options are available:
1. transfer your domain only for $29.95, this will add an addition year to your domain once moved to eNom
or
2. Get your domain and hosting. Pay $9.99 for the domain and a low $5.96 a month for hosting [...]
54 out of 63 users found this review to be helpful!
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Time Hosted: over 3 years
February 19, 2008
-anonymous- ( -no email- ) | Anyone have any luck? I was downloading my site this weekend for backup. Didn't get done and now I can't get back on my server. I was almost done!!!!!!!
78 out of 82 users found this review to be helpful!
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Time Hosted: over 3 years
| On Smart Rating | | | Customer Relation | |
February 14, 2008
R Laimdan ( sales@r... ) | Anybody who needs to transfer a domain name from onSmart should contact eNom.com!!!
(eNom is the parent of onSmart and can help you transfer your domain registration from onSmart)
Shame on onSmart abandoning their customers hanging while they go out of business.
84 out of 91 users found this review to be helpful!
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Time Hosted: over 3 years
February 13, 2008
Marc ( -no email- ) | What a mess. I got through yesterday using that phone number and they answered by simply saying "Hello" as well. They got my site back up and running but wouldn't let me speak with anyone about billing issues - instead instructing me to call back today when someone could assist with those issues. Calling back today resulted in reaching the generic mailbox.
I pressed the individual to tell me whether onsmart was going out of business. At first all he would say is that he is not allowed to [...]
81 out of 84 users found this review to be helpful!
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Time Hosted: over 3 years
February 12, 2008
Melissa ( -no email- ) | Our 3 websites also fell of the earth on Saturday, but I did call the 877 phone number mentioned in a review below. Yesterday they did not answer at all (went to an unidentified voice mail box) but today they answered with just "hello." I talked to the person on the phone and asked to have my webfiles so I could put them on a different server. He promised my site would be back up in 15 minutes. BTW, he also claimed nothing was wrong with OnSmart, that they weren't out of business and my [...]
96 out of 103 users found this review to be helpful!
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Time Hosted: 1 to 2 years
| On Smart Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 12, 2008
David ( -no email- ) | Our site, too, dropped off the face of the planet along with another's site here in town.
It would be nice, if nothing else, if I could get the email off of the site that had everyone's contact information.
They have a support number, but, good luck getting it to work:
1-877-377-7520
79 out of 86 users found this review to be helpful!
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Time Hosted: over 3 years
| On Smart Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 11, 2008
Me ( me@m... ) | ONSMART SUCKS!!!! They worked one day and were gone the next! Their phones are disconnected. I am glad I ran a back up a few days before they ripped me off........now if I could just get my domain name back.....
58 out of 59 users found this review to be helpful!
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Time Hosted: over 3 years
| On Smart Rating | | | Cost | | | Customer Relation | | | Control Panel | |
February 11, 2008
GC ( -no email- ) | OnSmart dropped off the face of the earth. Lost 2 of my sites, and have 10 others that I just renewed. They owe me over $1,000. I'd like to know if I'll be seeing any of the money back.
The email sent to all clients has a link to get temporary help, but even that link is broken. They're not answering at help@onsmart.net either.
Here's the letter they sent to everyone:
Dear OnSmart Network Customer, Due to the difficulty in web hosting industry, we decided to close our business in [...]
101 out of 102 users found this review to be helpful!
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Time Hosted: over 3 years
| On Smart Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 8, 2008
Cacho ( cachok@g... ) | Onsmart used to be great now the service is just useless, none of the support options work now. 3 out of my 10 websites hosted there aren't working and there is no way to get the backup from them now. So I just lost a lot of money.
Is there a way to take legal action? I want my money back and my websites they have.
Useless , don't even touch it.
54 out of 60 users found this review to be helpful!
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Time Hosted: over 3 years
| On Smart Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 7, 2008
Jeffrey Hare ( onsmart@t... ) | CAUTION!
This company has gone out of business as of January 31, 2008. Used to have good support and reasonable response time. They've collected my recent renewals, disabled their support, billing console and other services. One of my websites is still functional, two of them have no email anymore. All of them still have cpanel access but as things break or servers hang, there's nobody behind the curtain anymore to fix it.
If you have a site hosted by them, download full backups right [...]
76 out of 81 users found this review to be helpful!
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Time Hosted: 2 to 3 years
| On Smart Rating | | | Customer Relation | |
February 6, 2008
Phil ( pwc@r... ) | Have to move three commercial domains away. NO way to get in touch with service & two out of three sites are now DOWN -
Good way to completely destroy a company! No one will touch them again when they refuse to communicate or post any notices about problems and attempts to resolve difficulties!
97 out of 105 users found this review to be helpful!
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Time Hosted: 2 to 3 years
| On Smart Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 4, 2008
Mark ( mbuterba@y... ) | Warning --- Onsmart seems to have disappeared. Seems to have just dropped all services. Both my sites have been down for nearly two weeks. I wander if they are even in business any longer.
92 out of 98 users found this review to be helpful!
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Time Hosted: over 3 years
| On Smart Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
January 31, 2008
Robbie ( robbie@d... ) | I have been using onSMART every since i can remember. Like everyone I too recently more than ever been having problems and no, the customer support live chat is not good anymore. As someone else said, there are HUGE delays in between the chats due to the fact they are speaking to 100 people on the live chat at the same time. In the middle of my chat, the representative, either Gillz, or Peter, or Sandy or whoever it was was giving me the solution to another clients problem that he had on [...]
94 out of 99 users found this review to be helpful!
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Time Hosted: over 3 years
| On Smart Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
January 26, 2008
Rick Clevenger ( rickclev@g... ) | 26 Jan 2008 Yep, similar problems here, no response. Email has stopped working, no live help, support tickets haven't worked in a while, I pay on the yearly subscription, was renewed in Oct, so I hate losing all that money but I've got to change to get email working.
Do not use Onsmart, they have just gotten worse and worse.
56 out of 63 users found this review to be helpful!
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Time Hosted: over 3 years
| On Smart Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
January 25, 2008
JD ( -no email- ) | I agree completely...it's like they have totally disappeared, I cannot get in contact with anyone. Have they gone out of business????
70 out of 78 users found this review to be helpful!
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Time Hosted: over 3 years
| On Smart Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
January 24, 2008
Wayne ( wayner@m... ) | ALL MY SITES have been DOWN since 1/19/2008.
They don't answer phone
They don't answer fax
Their support page shows an error "ERROR: Invalid License Key (Time Period Expired)"
Their "Click for Live Help Link" never responds.
I tried to find another phone number and the information I found was not good for the address listed.
80 out of 91 users found this review to be helpful!
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Time Hosted: 1 to 2 years
| On Smart Rating | | | Customer Relation | |
November 15, 2007
jk ( jauiek@r... ) | I have the Linux hosting plan
This company is going down hill fast. They used to be great... I have set-up 3 accounts with them and a friend who uses them all the time is also becoming concerned. Something is really messed up a large percentage of emails sent to me from various addresses are now rejected by their server and I am receiving phone calls from numerous people saying they can no longer email me. Onsmart refuses to address the issues and has been extremely rude and unhelpful. The [...]
53 out of 55 users found this review to be helpful!
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