Time Hosted: over 3 years
| Site Ground Rating |   | | SiteGround Features |  | | SiteGround Cost | | | SiteGround Customer Relation | | | SiteGround Control Panel | |
September 30, 2011
Mike ( admin@g... ) | I have been hosting with these guys for years and devastating issues pop up regularly. I just received info that there has been a HD failure again on my main site, this is the second time on this one site. All e-mail accounts have been wiped. First time they wiped my entire website and database.
I paid for an SSL certificate in December 2010 and it took them 8 months to figure it out and today, September 2011 it is still not working. I got an e-mail from them stating that they want me to [...]
98 out of 103 users found this review to be helpful!
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Time Hosted: 1 to 2 years
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
June 21, 2011
-anonymous- ( -no email- ) | My email IP address got Black Listed as a spammer and they would not do anything to help get it de-listed.
92 out of 98 users found this review to be helpful!
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Time Hosted: over 3 years
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
April 4, 2011
-anonymous- ( -no email- ) | I was with them for about 6 six years..in the beginning they were helpful and no limits were on the acct until a couple of years ago inodes and processor limits and backup limits started appearing in cpanel..so with a large site like mine it was impossible to download a backup without paying!soon my website was getting more traffic and the server was blocking the site of without them even telling me about it..when i contacted support (which is a entire mission by the way)they offered me a [...]
97 out of 104 users found this review to be helpful!
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Time Hosted: 6 mo. to 1 year
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
March 27, 2011
jhon doe ( kakekzz@g... ) | siteground...when your site goes grounded
in my mind i always thought siteground is the best joomla hosting ever..i always wanted to try hosting @ siteground
when i've got the chance to try it with their "Friends Special Hosting" back then i just think "why did'nt i try their friends special first, if they good as i think they were maybe i upgrade it with more fire power" then i pay it just to test their capabilities...n you know what,their hosting is suck they say unlimited but limit my [...]
82 out of 86 users found this review to be helpful!
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Time Hosted: 1 to 2 years
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
March 13, 2011
Robin Melnick ( -no email- ) | I'd previously hosted small business domains elsewhere, and SiteGround is head and shoulders above the others I've experienced. Great features at a very good price--maybe not THE absolute bare minimum price, but excellent for the features, and outstanding for the service! That's the thing, what makes SiteGround stand out compared to other value providers: They actually provide customer service! With other low-cost providers I tried, things were fine...Until something didn't work, that is! Then [...]
84 out of 92 users found this review to be helpful!
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Time Hosted: 1 to 2 years
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
March 8, 2011
Hernando Ferro ( psicologohernando@y... ) | Well, all I can say is that I was planning to move onto another webhost less expensive; however, I thought of the excelent services SiteGround provided me and realized SiteGround was worthy.
So, I did not have to think it twice; Site Ground was so good to me that I did not want to go into an adventure with a different webhost, just to save a couple of bucks.
I seriously recommend to anybody how good SiteGround is.
Tech Support People are willing to help and even though they love to teach us [...]
85 out of 87 users found this review to be helpful!
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Time Hosted: 1 to 3 months
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
March 5, 2011
Eric ( eric.k.davis@l... ) | Site ground offers a great price on hosting. Seriously I have not found a cheaper hosting service that also offers such great features. The only downfall I find in SiteGround is that you can only have 5 add-on domains, and you must pay for each one. Aside from that, SiteGround is top notch at a very affordable price. I would recommend them to anyone looking to host a site. Uptime has been 100% for me, I payed only 25$ for a year of hosting and a domain name. All in all, a truly great hosting [...]
69 out of 76 users found this review to be helpful!
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Time Hosted: 1 to 2 years
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 27, 2011
Derrick ( alaska4adventure@y... ) | Site ground has been a life saver for me! I have several sites through them, because if I have a problem, the customer service is great. they will help me figure things out! They are cheap to get into, and offer great specials!!
I have community/social sites, and sometimes they can be overwelming!, but with these guys, its just something that comes up. they can and will help.
Thanks site ground!!
You help me feel like my sites will always be there, no matter what!!
Derrick
52 out of 54 users found this review to be helpful!
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Time Hosted: 3 to 6 months
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 14, 2011
Alan Anderson ( alan@k... ) | What really impresses me about SiteGround is the speed and quality of their technical support. SiteGround go the extra mile and will provide answers when the fault is caused by my inexperience rather than any problem at their end. Every other host I have worked with has been very quick to point out when a problem was of my making and that they don't have to do anything - and they don't. I have been 5 months with SiteGround and every experience has been a positive one.
58 out of 63 users found this review to be helpful!
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Time Hosted: 1 to 3 months
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 13, 2011
Dennis ( dennis.ivanov@g... ) | I keep reading on this page certain experiences/statements that simply do not coincide with our experience with siteground.
We have been tired of hearing "everything looks good on our end" from GoDaddy. Their server uptime typically was 95-98% for the last 6 months (!!!) With downtimes as serious as 14 Hours in a day!
We transferred our site to siteground. 100% uptime.
We purchased a reseller hosting to realize that it was overkill for us. Requested refund back - promptly billing [...]
67 out of 76 users found this review to be helpful!
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Time Hosted: 6 mo. to 1 year
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 11, 2011
JEFF ALDRICH ( musicdragon3@y... ) | SITEGROUND IS A SCAM!!! I signed up for the service and was promised help in getting the site going. Nothing on the site has ever been functionable. I wasted many hours and money trying to figure out things myself. Followed all the instructions and reported that nothing would work. All I heard was excuses. They have taken my money and offered no service or resolution to these issues. I feel that this is a scam site and warn any one from payiong for a service that mis represents. If you read [...]
88 out of 99 users found this review to be helpful!
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Time Hosted: over 3 years
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 2, 2011
Jamie ( wizenup@g... ) | positive reviews here have to be a joke. I'm still laughing!!!
they lure you in with low prices. Then they charge you for stuff THEY CAUSE!
e.g. they DEMANDED I upgrade my moodle account and shut my business service off for over 5 days. TO fix they charged me $200. Then, when I did what they asked, UPGRADE, using their script, it failed!!! Another $75 per site!!
I'll soon be an ex customer
65 out of 76 users found this review to be helpful!
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Time Hosted: under 1 month.
January 29, 2011
Sharon Jackson ( moonrabbit@s... ) | This company contacted one of my clients (I am a website designer) to suggest to her that she change her DNS to them. She did not request this, she does not even know what a DNS is:
<http://www.siteground.com>
Dear (name deleted by me),
We have successfully completed the transfer of your host server. We expect that this hardware upgrade will result in a faster loading speed and enhanced performance of your websites.
The server transfer procedure involved [...]
94 out of 98 users found this review to be helpful!
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Hello Sharon,
Thank you for your review.
Please note, that the email you have quoted contains useful information for the owner of the hosting account, that will help him/her to utilize the full potential of our services. With this email our team wants to let you know, that the additional domain that you have assigned yourself to this account is not pointed to us and thus cannot be used with our hosting. If your domain name is not pointed to the correct DNS, your website will become [...] -- siteground.com representative |
Time Hosted: 3 to 6 months
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
December 27, 2010
blockhead123 ( tefiri@g... ) | they send hidden payments. they even do auto renewals billings with out your approval.
their customer support is lousy, their line gets disconnected.
customer support is only good when they are doing sales. aside from that they dont want to chat with you directly and send you a ticket instead after you paid them.
97 out of 103 users found this review to be helpful!
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Hello,
The SiteGround renewal policy is clearly stated in our Terms of Service, that every customer accepts at sign up. You can check them here: http://www.siteground.com/tos_popup.htm?id=58
Our experience shows that most of our customers prefer to have their service auto-renewed so their website experiences no downtime. If you do not wish to be auto-renewed, you can cancel you service though the Billing section of your account.
Best Regards,
Your SiteGround Team -- siteground.com representative |
Time Hosted: over 3 years
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
December 13, 2010
Very Disgruntled Customer ( -no email- ) | Appalling customer service. I have just been accused of doing something deliberately to get around their terms of service.
The may offer unlimited hosting - but check thier TOS. It puts a 5GB limit of backup files, 5G on media files etc.
Anyway, we mirror our Knowledgtree document management filesystem on a shared server. Knowledgtree stores it's files without a file extension.
This makes it difficult for their incompetent support personnel to say if I have exceeded a particular 5GB [...]
60 out of 67 users found this review to be helpful!
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Time Hosted: over 3 years
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 30, 2010
Adnan Pirota ( apirota@h... ) | For many years I am a satisfied customer of site ground and especially I like the fact that sometimes they have discounts for hosting (otherwise I wold like if the hosting prices will be a bit cheaper).
73 out of 76 users found this review to be helpful!
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Time Hosted: over 3 years
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 30, 2010
Kathi Bota ( -no email- ) | quick reliable service, excellent customer service. i've been with siteground for many years and have always had a good experience.... any problems have been resolved normally within 24 hours.
78 out of 87 users found this review to be helpful!
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Time Hosted: 6 mo. to 1 year
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 28, 2010
Hernando Ferro ( psicologohernando@y... ) | The very Best for sure !!!
I'm so satisfied having SiteGround that, I will continue on with SiteGround the Best of the Best for many years ahead.
Please SiteGround, keep up the good work !!!
62 out of 68 users found this review to be helpful!
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Time Hosted: 3 to 6 months
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 18, 2010
Matt Orley ( matt@r... ) | I just got off of a round of email support for my site being down. Although I am always wary of EMAIL ONLY Support - each time Site Ground helps me out - they are fast, courteous, responsive, and resolve the issue within minutes. Service is much better than expected for the price I pay. THANK YOU SO MUCH SITE GROUND for your level of Awesomeness.
87 out of 89 users found this review to be helpful!
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Time Hosted: over 3 years
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 17, 2010
Jim ( jim.kersting@t... ) | We have been using siteground for the past five years and are extremely happy with their hosting facilities, services and support.
Support if needed is absolutely fantastic and it has made my role as a web admin and moodle site admin so much easier to manage.
I would recommend Siteground to anyone wishing to start or transfer to a site with so much professionalism especially over a long distance hosting.
The siteground pricing was one of the factors that helped us move to siteground [...]
84 out of 90 users found this review to be helpful!
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Time Hosted: 1 to 2 years
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
October 3, 2010
Gabriel Saftescu ( gabi.saftescu@g... ) | I was very plesant to work with Siteground team. They resoved all trouble generate by me. I use Siteground hosting more then one year and our relationship work very fine.
76 out of 85 users found this review to be helpful!
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Time Hosted: 1 to 2 years
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
October 2, 2010
Zimbrul ( zimbrul@y... ) | To be hosted with SiteGround is like washing your hands: simple and efortless.
Customer service:invisible. Why invisible? Because you don't need them too much. My experience with Site Ground was and is great. I merely got in touch with the customer support and whn I got in touch with them was when I messed up with some web related issues. They managed to solve the submitted tickets straight away in a very professional and polite way, great. As a customer you feel that they take this business [...]
81 out of 85 users found this review to be helpful!
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Time Hosted: 6 mo. to 1 year
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
September 10, 2010
Cat ( cat@r... ) | I have been a reseller /web developer for about eight years and have been moving all of my clients accounts over to Siteground in the last several months --because of their reputation for keeping their servers and software up to date and top shape, their reliability, speedy servers and if you don't mind clicking to get to the trouble ticket --tech support responds quickly and politely even when I have been frustrated by a problem, they stayed with me on the problem until it was resolved dealing [...]
99 out of 101 users found this review to be helpful!
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Time Hosted: 1 to 2 years
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
September 1, 2010
mahouny ( aonshop@g... ) | Firs of all thank you for this blog.
So bad I didn't found it before I ordered a domain name with siteground.com .I bought one year hosting plan on 16th septebmer, 2009.
My experience was absolutely horrible, my site was hacked many times via server side (shared hosting) Site where down many many times for long period of time, because overloaded server (nor my website) Support is truly awful...
On the beginning of the August 2010 I've informed siteground support that I want move my site [...]
77 out of 90 users found this review to be helpful!
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Time Hosted: under 1 month.
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
August 24, 2010
Zura ( zura@l... ) | Site Ground is one of the most amazing web hosting companies I've ever seen. Their staff are extremely altruistic and friendly. They help you in almost anything. You get hosting and a domain at an amazing price, not to mention, you can try out their awesome freebies once you purchase hosting. For example, premium support, semi dedicated plan for 30 days and more - you can even, if you're a customer who is already a member, purchase 1 year of hosting for $9.95, for you, or a friend.
Even if [...]
85 out of 93 users found this review to be helpful!
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Time Hosted: 1 to 2 years
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
August 11, 2010
Bill W ( bwcybermarketing@a... ) | Site Ground is not only has lowest cost for hosting but the fastest support ever. Everyone is professional and couteous!
53 out of 61 users found this review to be helpful!
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Time Hosted: 1 to 3 months
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
August 8, 2010
Doris ( falalahk@g... ) | The site is great and many thanks for the tech help. They're very quick response. And helpful but sometimes the server get very slow.
99 out of 108 users found this review to be helpful!
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Time Hosted: under 1 month.
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
July 27, 2010
tony ( tedyjay@h... ) | I've bought a shared plan but there are a lot of limitations they don't talk about before you buy. And they do refund in exchange of 25 dollars. Very bad hosting ... And I've never seen a Cpanel so bad...
92 out of 101 users found this review to be helpful!
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Time Hosted: over 3 years
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June 4, 2010
In House Logic ( webadmin@i... ) | We have been very pleased with the reliable and responsive service provided by Siteground. We host many client sites with them and the service has been exceptional. The email and chat support has been more responsive than almost any of the other hosts we've encountered. Chat support is immediate while email tickets are responded to in minutes. Sometimes it does take a few rounds of email messages to complete a support cycle.
With many of the other hosts we've dealt with we wait longer "on [...]
62 out of 72 users found this review to be helpful!
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Time Hosted: under 1 month.
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
April 2, 2010
Dennis Durband ( ddurband2@c... ) | SiteGround was unable in 35 days to complete a transfer of my domain, and as a result my site was down for a week. After I demanded a full refund and asked them to phone me, they just kept sending messages that never really helped at all.
81 out of 90 users found this review to be helpful!
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Time Hosted: 1 to 2 years
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 4, 2010
Lynda Gilmore ( lynda.weblinx@g... ) | I host numerous sites with Siteground and will continue to do so as their support and their uptime are exceptional. Not only that they also reward their loyal customers with special discounts and bonus hosting for recommendations.
The support guys at Siteground have saved my bacon twice in as many days, one issue was my fault completely and the other was an intial hosting registration glitch (the only one I have ever had and I have 7 individual domains registered) These problems were [...]
98 out of 106 users found this review to be helpful!
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Time Hosted: 2 to 3 years
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
January 11, 2010
Ed ( flitonusa@y... ) | My biggest problem with them is that...
THERE IS NO TELEPHONE TECHNICAL SUPPORT. NONE, so don't count on calling them for help.
If you are someone like me who needs immediate assistance when their website is acting up or in my case, losing money because the shopping cart SSL isn't working, then look elsewhere.
When you call customer support to ask for technical assistance, their best response is, send a trouble ticket and they will get back to you as soon as possible. In this day and [...]
100 out of 110 users found this review to be helpful!
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Time Hosted: 2 to 3 years
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
January 7, 2010
James Steward ( iggy@n... ) | SiteGround are great! Their technical team responds in minutes, they always do custom things just to make a customer happy - something that you will never get from the other companies that claim to have "professional" support!
In the years of hosting my website with them I have never experienced any uptime caused by them!
I totally recommend SiteGround to all of you who seek for a reliable and trustworthy hosting!
69 out of 75 users found this review to be helpful!
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Time Hosted: 1 to 2 years
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
January 7, 2010
Dora Wilkins ( admin@m... ) | Siteground provides excellent service. I had accidentally erased files in my account, but they helped me restore the data in minutes. Love Siteground!
83 out of 88 users found this review to be helpful!
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Time Hosted: 1 to 2 years
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
January 3, 2010
Daniel Summars ( email@d... ) | Siteground.com rudely suspended our web-site, and then prevented us from attempting solutions by blocking ALL IP addresses. In addition, Siteground.com's E-Mail servers and/or E-Mail forwarding was not working correctly, and failed to forward the Siteground.com warning messages about suspending the web-site.
There are lots of better webhosts.
I'd only recommend Siteground to my worst enemies.
101 out of 109 users found this review to be helpful!
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Time Hosted: 1 to 3 months
November 19, 2009
Stevo Cyrano ( stephenpratt1990@g... ) | siteground are utter cowboys! i hosted with them for a month and in less than 2 weeks they have taken $214 out of my bank account! im furious!
103 out of 109 users found this review to be helpful!
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Time Hosted: over 3 years
| Site Ground Rating | | | Customer Relation | |
October 10, 2009
xsor ( xsoroton@y... ) | This hosting is scam!
In fact, they limited you by: CPU Time Usage, and Account Executions.
My simple phpBB forum with only 500 visitors reach all limitation.
Siteground put my site offline because my backup files was to big.
They take around $70 because my users post video files, and they say that this files copyright protected without any prove of it, but it's not. Siteground just block my site and all my backups and demand money that i can access to my backups or have a web site [...]
105 out of 113 users found this review to be helpful!
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Time Hosted: under 1 month.
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 4, 2009
-anonymous- ( -no email- ) | Siteground is complete scam!
Give you good offer at beginning which is around $5/month, when you buy from them, they give you alot of troubles, afterall, they ask you to update to better plan which is atleast $99/month. That is bullshit.
63 out of 70 users found this review to be helpful!
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Time Hosted: under 1 month.
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 24, 2009
Gilbert Dupont ( dupont@g... ) | Siteground tech service stinks period. Very friendly sales peoples but not follow up afterward.
Promised SugarCRM installation not done yet....
Awful experience
Stay away
81 out of 91 users found this review to be helpful!
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Time Hosted: 3 to 6 months
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
January 13, 2009
Maged Salama ( magsalama@h... ) | I am so furstrated by SiteGround service, they make it next to impossible to create a support ticket. There is no phone support as well.
They charge $30 / year for any addon domain and their servers are very slow.
I am totally disappointed for this bad service and I wish I had gone with other user-friendly host.
Avoid SiteGround by all means.
89 out of 99 users found this review to be helpful!
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Time Hosted: 2 to 3 years
January 9, 2009
-anonymous- ( -no email- ) | This site is great and support has helped me twice within 20 minutes of my request!
72 out of 84 users found this review to be helpful!
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Time Hosted: under 1 month.
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
January 2, 2009
Ahmed ( ag4every@g... ) | In short, It is realy the the trusted ground for the hosting solutions.
61 out of 69 users found this review to be helpful!
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Time Hosted: over 3 years
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January 1, 2009
rob ( rvoytovich@h... ) | This is not the first web hosting service I am using. This one is perfect. Everything works. Lots of ready scripts. Easy to follow self-help.
But when you need assistance, it is just waiting and it is very quick.
Sign up and you will be happy.
94 out of 103 users found this review to be helpful!
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Time Hosted: 2 to 3 years
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
December 30, 2008
Brian ( NX01class@m... ) | Very nice Hosting service. I've tried several services and never had such a great deal. They are very fast with support nad very friendly about it. This is a provider that I would definately recommend to anyone wanting to host a website/domain.
61 out of 65 users found this review to be helpful!
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Time Hosted: 1 to 2 years
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
December 29, 2008
Jonas Lagneryd ( jonas.lagneryd@s... ) | Especially I want to mention the customer support which is enormously quick and friendly.
52 out of 64 users found this review to be helpful!
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Time Hosted: 2 to 3 years
| Site Ground Rating | | | Cost | | | Customer Relation | | | Control Panel | |
December 20, 2008
-anonymous- ( -no email- ) | I have had a great experience working with SiteGround. While their support ticketing process can be a little cumbersome, I have always received quick responses (in minutes, usually) and helpful information. I have never had any of my sites go down without warning and I like their reseller program.
75 out of 82 users found this review to be helpful!
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Time Hosted: 2 to 3 years
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
December 4, 2008
Matthew ( -no email- ) | Average server dependability. Mail server hiccups about 1 time per month.
Tech support is through Support Ticket only. NO telephone support available.
They will not renew your domain name without buying a hosting service.
Domain name transfers take over a week, so if you plan on transferring your domain name, START EARLY or be prepared to PAY FOR ANOTHER YEAR or lose the domain name.
88 out of 90 users found this review to be helpful!
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Time Hosted: 1 to 3 months
| Site Ground Rating | | | Customer Relation | |
November 13, 2008
-anonymous- ( -no email- ) | Bad support. I was on hold early evening in USA close to one hour! I finally disconnected.
88 out of 94 users found this review to be helpful!
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Time Hosted: 1 to 3 months
| Site Ground Rating | | | Customer Relation | |
November 13, 2008
-anonymous- ( -no email- ) | Bad support. I was on hold early evening in USA close to one hour! I finally disconnected.
90 out of 99 users found this review to be helpful!
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Time Hosted: 1 to 2 years
| Site Ground Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
July 30, 2008
Tad ( saexpat@g... ) | Bad support, a faceless/voiceless company who only operate when we are asleep in the USA (Bulgaria) - who don't understand how to provide customer service USA style - it's their way or the highway - sucks
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