Time Hosted: 2 to 3 years
| Start Logic Rating |   | | Features | | | Cost |  | | Customer Relation | | | Control Panel | |
February 1, 2012
BB ( bebe@b... ) | THIS COMPANY IS THEEEE WORST. They do not care about their customers. They pulled my site down for no reason and refuse to put it back up. They offered me 3.99 in compensation towards my renewal. Why would anyone renew with a company that pulled their site down?!?!?1 They wouldnt. So basically I paid someone to put my site up for me, they pulled it down and I am SOL unless I want to pay someone again. DO NOT HOST with this company.
87 out of 96 users found this review to be helpful!
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Time Hosted: over 3 years
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August 17, 2011
-anonymous- ( -no email- ) | Nothing but problems, There Servers are always down Days at a time I can not access my E-mail or my site. As I type then the server is down, no clue when it will be back online. There price is outrageous and to boot the service is so slow. Often 4+ seconds to load a page! I get well over 5,000 404 Errors every month on content that I know is there and working. FTP is a joke and often will error out during large transactions.
If my site did not have so much content I would have moved long [...]
59 out of 68 users found this review to be helpful!
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Time Hosted: 2 to 3 years
| Start Logic Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
December 24, 2010
Jeff Gramlich ( gramlich@m... ) | My gripe is that you sign up for $5.95 per month. Then they automatically renew at $95.40 per year. At the chat, they said "read the asterisks." I read the asterisks and they did not pertain to the monthly fee or the annual fee. What a fine way to do business, relying on misplaced asterisks!
I also get frustrated with lengthy response times when using vdeck.
99 out of 104 users found this review to be helpful!
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Time Hosted: 1 to 2 years
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December 6, 2010
Debra ( debrazl@s... ) | First off, I no longer host with StartLogic. I cancelled my account with them last March(2010) and last April(2010). I was with them for 2 years and had the same problems all through that time with them, especially with customer service.
I also have very little knowledge regarding websites.....total 'needs 101 Websites for Idiots' book.......even after hosting with StartLogic for two years. They are definently not 'user friendly'.
I wish I'd learned how to search out 'reviews' for [...]
93 out of 94 users found this review to be helpful!
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Time Hosted: over 3 years
August 19, 2010
Cesar ( cparedes@i... ) | I have used Startlogic as a testing server for sometime (3years). It was until recently that I decided to host a couple of production ready websites. As i started to load data into the database, the server got slower and slower. I have been emailing with customer service on this issue for about a week, and I have always being told that they are aware of the issue and working on it. Today the sites were down completely (Error 500).
I called customer service and I could tell immediately that I [...]
0 out of 0 users found this review to be helpful!
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Time Hosted: 2 to 3 years
| Start Logic Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
April 27, 2010
Debra Williams ( totalpr@b... ) | They will automatically withdraw the cost of the website, but the site itself will not display and customer service is HORRIBLE. They are rude, can't give any explanation as to why you are experiencing the problem even if you haven't touched the site in more than a month. They pretty much accuse you of the problems with the site even though it is their manuel work that has caused the situation. No refund or extension on the site for the time is was paid for but didn't display. Startlogic has [...]
96 out of 106 users found this review to be helpful!
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Time Hosted: 6 mo. to 1 year
| Start Logic Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
March 28, 2009
dazzlecat ( catwhipplebiz@g... ) | Startlogic took my money without notifying me and then charged me $35 dollars to CANCEL my subscription!
Last week I noticed that $85 had been taken out of my bank account by Startlogic. I called to ask them why and they said it was for website hosting. The website they say they were "hosting" hadn't been active in over a year. I don't remember having signed up with them but with the information they had on my email address and other info, I felt that if I disputed it, I would lose.
So [...]
78 out of 88 users found this review to be helpful!
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Time Hosted: over 3 years
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December 4, 2008
HF ( noway@j... ) | Awful, just plain awful. They have gotten worse every year! They talked me into upgrading to ProLogic so I could merge three accounts. I had all sorts of problems getting this up and running. Mostly the new content worked on new domains I registered, but transferring in existing accounts was a nightmare. When I finally got all the content over, I went to cancel an account and despite their claims it would be taken care of, OVER A YEAR LATER they claimed it was still active and they were [...]
51 out of 60 users found this review to be helpful!
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Time Hosted: 1 to 3 months
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October 7, 2008
Nancy Daniels ( nancy@p... ) | I signed up with Start Logic and it accepted my credit card immediately without a problem. That was the only thing in their entire system that has worked! Problems from day 1. As soon as I signed up and my money was taken problems started. I demanded my money back as they said it would take 48 hrs for my problem to be fixed. I could sign up with a new host and be up and running in hours instead of having to wait 48 hours for these people! Well guess what. It's still not working and its [...]
80 out of 83 users found this review to be helpful!
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Time Hosted: under 1 month.
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September 7, 2008
Steve Fisher ( sefisher6@g... ) | I signed on with Startlogic for a year thinking it was going to be a pleasant experience; I even bought the updated backup service they offer. Total $72.35
FIRST: their servers have gone down several times.
SECOND: when I called customer support to ask why their servers were down I got the basic we're sorry line. Okay, then I asked a basic question about using a certain part of their control panel they call Vdek and the girl couldn't answer the question and she told me that I should take [...]
92 out of 98 users found this review to be helpful!
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Time Hosted: under 1 month.
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August 20, 2008
CDVCC ( cdvcc@s... ) | I went with them based more on the ease of use that was claimed and the over ratings it had received (pricing was not as important). The one feature that really interested me was the CM4ALL builder and I went with the ProLogic package. I tried setting up a Domestic Violence using them it was the worst it's ever been my misfortune to use. I did not find the builder overly useful and was in fact not the most user friendly package I have ever used. Then the kicker, you are only allowed to [...]
56 out of 63 users found this review to be helpful!
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Time Hosted: 1 to 2 years
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June 26, 2008
Phil Stanley ( phils@s... ) | I transferred my site over about a year ago when my Canadian hosting company raised their prices. Everything went very smoothly, and I was up and running in less than 48 hours. This time We started on a Friday afternoon to transfer a client's site and realized on the following Wednesday that the site was still on the former company's servers. When I contacted sales and then tech support they told me it was our job to go into THEIR Registrar and change the name server information. When I said [...]
67 out of 70 users found this review to be helpful!
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Time Hosted: under 1 month.
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June 8, 2008
elawcase ( elawcase@g... ) | Startlogic people are pretty nice overall. I spoke to one really helpful tech support person because there is a problem with their server. The server is currently blocked in China. China is a big market and I have a few websites that cater to China. Thus this was a big problem. Strangely enough, their main website Startlogic is not blocked. So not sure why mine and other people who hosted on the same server was blocked. The other issue I had was the virtual folders which was not working. The [...]
68 out of 70 users found this review to be helpful!
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Time Hosted: under 1 month.
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May 22, 2008
Mona ( islandscribe@g... ) | I'm a complete novice at web-building and I built my site using a SiteDelux template on StartLogic in just a couple of days. The StartLogic support was fast, courteous and very helpful. They went ahead and fixed some things I didn't even ask for. I've had my domain name parked there for a couple of years, and after reading some of the negatives about them, I almost didn't sign up again when I was ready to build my website. I'm glad I did. I have absolutely no complaints so far. (I'm using [...]
80 out of 81 users found this review to be helpful!
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Time Hosted: under 1 month.
| Start Logic Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 22, 2008
anna ( aniklarz@r... ) | I used Start Logic because of it is a number recommened. I am very disappointed in their hosting and their service. I run into trouble with creating a very simple website, and have been asking for help for over two weeks - all I get is excuses and no solutions. Would not recommend!!!
78 out of 79 users found this review to be helpful!
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Time Hosted: 6 mo. to 1 year
April 23, 2008
Star ( sellinggo@g... ) | Terrible company, they are trying to steal my money. They are trying to charge in my credit card every day. They are trying to steal my money. Terrible service. During seven months I have not hosting, even I had pay for it.
86 out of 91 users found this review to be helpful!
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Time Hosted: 1 to 3 months
| Start Logic Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
March 24, 2008
joey ( joey@b... ) | for the fist time in a hosting situation for me, that everything works.....super
72 out of 79 users found this review to be helpful!
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Time Hosted: 2 to 3 years
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February 28, 2008
Mad in MS! ( db_dot@y... ) | This is one of the sorriest web hosting companies with which i've had the displeasure to work. In 12 years of web work, I've never seen anything like the fiasco that is Startlogic. Really, they USED to be a great company. Now they are worse than the great they used to be. Subscribe to this company, if you wish, but as low as its price is, it's service is worse.
54 out of 64 users found this review to be helpful!
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Time Hosted: 1 to 2 years
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February 28, 2008
DJ Digital Gem ( DJ_digital_gem@y... ) | Well, I am a customer now but I am also a former employee and things have gone down the toilet since Startlogic/iPower Web/Dot5 Hosting (yeah, they were all owned by Thomas Gorny and all in the same building) were merged with Endurance.
First and foremost Endurance implemented a new billing system and control panel for their shared hosting accounts. This of us with VPS or dedicated accounts have been left out in the cold with NO tech support to speak of what-so-ever. I have wasted about 300 [...]
58 out of 65 users found this review to be helpful!
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Time Hosted: 3 to 6 months
| Start Logic Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 20, 2008
Phil Stark ( peakguy@a... ) | We switched to Start logic late in 07. SInce switching we have had a toal of 4.5 COMPLETE lost days for ALL of our small buisness email. I personally, still cannot use my email to send since the SMTP doesnt acknowlege me as a user and I am sick and tired of waiting 55-110 mins on hold to talk with someone. I would never recommend this company if you are a business. Who knkows hoe muc we lost due to their lack of attention to service. phil stark
74 out of 81 users found this review to be helpful!
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Time Hosted: under 1 month.
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February 19, 2008
sean Katz ( seankatz@m... ) | I signed up for an account with start logic. immediately I had trouble logging in to my site via 2 different ftp applications. I contacted technical support and spent an hour on hold. after speaking with support they issued a ticket. after 48 hours they had not even acknowledged the ticket. then they said hey were working on it. almost 72 hours later and it is not fixed
74 out of 79 users found this review to be helpful!
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Time Hosted: under 1 month.
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February 15, 2008
Furry ( furryfuriends@h... ) | I signed up for the ProLogic plan, was activated and ready to roll in less than an hour. That was the high point of my experience with this hosting company. Customer support is almost non-existant, bring a book for your wait times. 30 minutes was my best, 4 hours was the worst. And when you do get thru, the replies you recieve are lethargic and automated. You'd swear they were using macros to answer all of your questions. The server they put my on was blacklisted already, and when I asked them [...]
69 out of 74 users found this review to be helpful!
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Time Hosted: over 3 years
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February 14, 2008
Adam ( wp-admin@a... ) | They deleted my database. After THREE DAYS they have yet to restore it. They have absolutely zero phone support, and their chat support operators will lie to your face about fixing your issues.
94 out of 104 users found this review to be helpful!
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Time Hosted: 1 to 3 months
February 14, 2008
-anonymous- ( -no email- ) | I signed up for this service feeling confident that I would be able to get a refund if I was not happy with the service. The boast a 30-money back guarantee, 24/7 on line chat help, 24/7 tech support. Unfortunately, once they get your money there is absolutely no service provided. Phone calls to their 800 number go unanswered... ooops I forgot, one department does ALWAYS answer the phone... that would be the sales department. E-mails are routinely ignored, support tickets ignored, tech help... [...]
72 out of 75 users found this review to be helpful!
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Time Hosted: 1 to 2 years
| Start Logic Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 12, 2008
Rishona ( Rishona@g... ) | Although they offered many features for with their hosting package, customer service and technical support were terrible. My website got corrupted somehow during an update of their servers and then they requested that I pay for a backup version of my site. Then, the next month, they disabled my account for "phishing"....although they admitted it the file had been removed from my site (by their guy) yet did not re-enable my website for weeks!
Nonetheless I'm bailing. Good luck!
52 out of 55 users found this review to be helpful!
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Time Hosted: under 1 month.
| Start Logic Rating | N/A | | Cost | | | Control Panel | |
February 12, 2008
Guddu Pandey ( guddurahul@h... ) | Horrible login One you login you couldn't find out your control panel button or link, unless you type /controlpanel. Waoooo they don't how to design website. If I'm wrong then visit their site and find out login button. (already existing customer how to login). I dont know about other features..I bought a domain & hosting product on 10 Feb08 and i cancel on 12Feb08. I think this exp is enough for me.
regards
59 out of 64 users found this review to be helpful!
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Time Hosted: over 3 years
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February 12, 2008
Tim ( mail@w... ) | I have used Startlogic since January 2003. Initially they provided excellent support with minimal on-hold time. Since 2006 the support has decreased. In 2007 I rented two dedicated servers. After 8 months the first server abuptly quit working. Phone and chat were unable to help. Email ticket was unanswered for four days. I had almost 50 customers on the server when it went down. I have since moved all sites from Startlogic and am even moving the registration of almost 100 domains to another [...]
81 out of 82 users found this review to be helpful!
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Time Hosted: 1 to 2 years
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January 26, 2008
chris ( -no email- ) | there is no phone support, billing information, and your website will disappear periodically with no explanation from anyone. If you have signed up with this company and given them your credit card information, you will probably never talk to a living person there again, and they will lock your domain making it extremely difficult to move it to another host. This is the worst host i have dealt with- ever.
77 out of 79 users found this review to be helpful!
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Time Hosted: 6 mo. to 1 year
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January 7, 2008
Tiffany ( rubbernumy@g... ) | Start Logic is a terrible hosting company. I have been on hold for hours, multiple times, and issues still don't get resolved. I agree with all the negative reviews on this website-steer clear of Start Logic, they are terrible!
99 out of 100 users found this review to be helpful!
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Time Hosted: 6 mo. to 1 year
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January 2, 2008
Michaelle ( mwyatt05@c... ) | I have phoned Startlogic on several occasions and my results have been no web site. I have found false advertisement. The website was broken into and then Startlogic went to VDeck, should be no deck. I was trying to post the website with no luck, my files were posting somewhere, but not where they were suppose to be. Then I phoned Startlogic again, they they pointed me to a back door, I can not log into Startlogic.com. I posted the files again and again they went to never land. I phoned [...]
67 out of 71 users found this review to be helpful!
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Time Hosted: 3 to 6 months
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December 20, 2007
Brian ( Byronkl@a... ) | Awful. StartLogic technical support is just awful. I've been having email problems for 10 days and it is impossible to get a straight answer from anyone. I spent over 5 hours on the phone and online with tech support, and at the end of that the best they could tell me was that the problem would be fixed in 24 hours. Fine. 48 hours later, the problem still not fixed I spent another hour and forty five minutes on the phone, and the only thing they could tell me was that 'my email wasn't [...]
70 out of 72 users found this review to be helpful!
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Time Hosted: over 3 years
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December 4, 2007
moua ( moua@h... ) | I have been hosting with startlogic for a few years already. I started hosting using one of their shared plan and my site was down or corrupted so frequently that I had to redo the site or the site not accessible. After two years, I decided to switch to the VPS plan. Well it worked for about half a year, then one day my server just went blank. It's not accessible from shell or anywhere. All my domains were not found. I tried the chatlive with no operator. I called and held for hours with no [...]
80 out of 81 users found this review to be helpful!
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Time Hosted: 2 to 3 years
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November 15, 2007
User from Europe ( -no email- ) | Hi all, I'm from out of USA, and I tried for about 2 year this hosting provider. I think that the today technologies are good enough in order that almost any fool person can offer a service or sell a something in the WWW.
I think that the very value added of a service is the customer SUPPORT.
START LOGIC as Absolutely NOT A Good SUPPORT. It is unreliable!!!
People answer my ticke in about 20 days. If you ask. Is a withe horse white ? They answer maybe ! :-) Do you think that some [...]
61 out of 69 users found this review to be helpful!
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Time Hosted: 2 to 3 years
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November 6, 2007
DAN HARDICK ( dan@f... ) | I am on Startlogic's basic plan. Recently, they changed servers and my password no longer works. I contacted customer service nearly 3 months ago and have been checking in with them periodically. They keep saying they will get back with me within 24 hours and never do. I was on hold for 63 minutes today waiting for someone with support to answer my call. Interestingly, someone finally pickjed up when i called sales and complained to them on my cell phone. At this very moment I have been on [...]
63 out of 71 users found this review to be helpful!
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Time Hosted: under 1 month.
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November 4, 2007
John ( summitite@y... ) | I signed up for a "30 day trail account" 2 weeks ago and selected the reseller upgrade with the intention to test drive this service to see if it could replace my current reseller host. The "customizable" Cpanel has not worked and I have yet to receive a response from support either vie email, chat or phone.. despite waiting over 20 minutes on both "live chat" and the phone.
If this is how they treat a reseller who planned to bring 50 accounts. I can't imagine how poorly the average [...]
72 out of 79 users found this review to be helpful!
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Time Hosted: 2 to 3 years
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October 12, 2007
julie ( -no email- ) | Start Logic has terrible customer service. They screwed up our files (their system shut down and they replaced our files with outdated versions- 6 months old!) Then they charged us $50 to find a file they lost! Long phone waits.
The last straw was when their server filled up and we couldn't login to our FTP because there was no memory. Still waiting for them to switch servers.
I would NEVER recommend this company to anyone.
54 out of 58 users found this review to be helpful!
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Time Hosted: 1 to 2 years
September 2, 2007
George ( gpk9@h... ) | I chose Startlogic based on montly cost for a basic plain-jane commercial website with several static pages. I do a fair amount of writing. Most of my website is essays I have written on a variety of subjects.
Learning to use the site administrator portal effectively is like learning anything else on a computer. I just waded in and learned as I went. I mostly ignore tutorials, roll up my sleves, and slog through it until I learn it, consulting tutorials only when I get stuck and can't [...]
100 out of 102 users found this review to be helpful!
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Time Hosted: 6 mo. to 1 year
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August 28, 2007
V Chau ( vqcdesigns@c... ) | I normally do not write reviews about a company unless they exceed my expectations or their customer service/support levels are horrendous. I decided to try StartLogic in October of 2005 and initially when I had contacted their sales department, the person I spoke with was very friendly and very helpful and made me feel like this was a great company to do business with. As a result of their pricing and my high expectations of their service level and the fact that they were ranked well among [...]
66 out of 70 users found this review to be helpful!
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Time Hosted: over 3 years
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August 25, 2007
Kris ( kristory@k... ) | Completely blown away by the negative comments! I have been with Start Logic almost since the beginning and I have never had one problem with their service. I have submitted maybe three tickets that were all resolved in timely manner. At no time did I experience any rudeness from anyone.
64 out of 72 users found this review to be helpful!
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Time Hosted: 6 mo. to 1 year
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May 19, 2007
dave neighbors ( daveneighbors@y... ) | it seems start logic uses subcontractors for domains and web site design. I have never been able to actually talk with a person live in the design dept when i call, only voice mail which is then returned in 2-3 days. if i am busy and they leave a voice mail, i again call within 20mins and get voice mail to be returned in 2-3 days or never. Very poor communication. I would not recommend them.
75 out of 148 users found this review to be helpful!
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Time Hosted: under 1 month.
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May 6, 2007
aaron jackson ( -no email- ) | I used the small business plan, but i can't even find where to login, i have no password sent to me and ive paid a month ago
73 out of 150 users found this review to be helpful!
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Time Hosted: 1 to 2 years
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April 10, 2007
shadoforce ( shadoforce@g... ) | I've been with these guys for almost 2 years, using the pro-logic plan. Originally the control panel took me some time to learn as far as navigating around but after taking the time to learn the options it's a breeze now.
I have always had full control of my DNS and FTP has not been an issue.
In the beginning I have had to use tickets as I was just learning, but received appropriate responses while I was still online. I even called them on the phone and the person was pleasant and [...]
77 out of 136 users found this review to be helpful!
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Time Hosted: 1 to 2 years
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December 6, 2006
Scott Kingsley ( scott@y... ) | I have been using Startlogic for two years. Good customer service. Early issues with receiving emails from AOL accounts was resolved quickly. Low price. High up time. Good interface to Dreamweaver 8. Provided web building tool is not that great. Used two year service plan.
75 out of 167 users found this review to be helpful!
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Time Hosted: 3 to 6 months
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November 18, 2006
-anonymous- ( -no email- ) | Disappointing. They've had some kind of problem for about a week now and many users are unable to FTP into their sites to update the sites.
Go to their user forums to see what I'm talking about.
http://forums.startlogic.com/
Many users have filed tickets on StartLogic's trouble system. No action for more than a week.
It seems they are short-staffed.
Other thoughts: VDeck control panel. Great prices and most of the functionality I needed. Scalable. But I wouldn't recommend a [...]
86 out of 171 users found this review to be helpful!
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Time Hosted: 3 to 6 months
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November 8, 2006
Mike ( -no email- ) | I suggest you stay away from this host. They are garbage. If I wrote out all of my problems I would be here for a year.
The worst is when you tell them you want your account closed they do not do it. They keep it open and continue to charge you. When you try to contact them they give you a bunch of BS and in the end you are stuck paying for the time you told them you didn't want before it even came up!
HORRIBLE PEOPLE!! Stay away!!
120 out of 178 users found this review to be helpful!
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Time Hosted: 1 to 2 years
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November 8, 2006
Mandy ( -no email- ) | These people are the absolutely worst. They completely screwed up a number of things and when you try to get help you wished you never even tried.
I started a ticket which turned into 3 tickets and not one of them was answered in a week. Finally when I did get an answer it was so far off into left field. They had no idea what they were talking about or even dealing with. They gave me some lazy general answer to my question that honestly had nothing to do with my problem.
5 tickets later [...]
124 out of 191 users found this review to be helpful!
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Time Hosted: 1 to 3 months
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October 29, 2006
mihalcea romeo ( office@r... ) | My page has 15k and it takes 5 seconds to load. Tested it on my other server and takes 1sec. To ftp is hell. And we're talking about a virtual private server. CPU - 99% all of the time. Never goes lower. My footer now says: " If you want your website to go this low chose Startlogic"
- it will always have this line.
Support: There's no support, you're talking with robots giving you the same reply, "post a ticket" and the waiting is very long.
Thank you,
http://www.roscripts.com
171 out of 303 users found this review to be helpful!
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Time Hosted: 2 to 3 years
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October 26, 2006
Jose Ignacio ( avoltaradio@g... ) | I have been using this company since i first started podcasting in 2004 after maxing out my normal hosting co. At the time they were the only provider i could find that would allow me the kind of bandwidth i needed, plus it was not expensive. For the first year or so everything was great. Then i started to get some serious problesm with downtime. Then i had a nightmare renewing my subscription. I live in an opposite time zone to these people and they would only renew my hosting if they called [...]
380 out of 496 users found this review to be helpful!
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Time Hosted: 3 to 6 months
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October 25, 2006
Jordan ( shatteredend@h... ) | I am a website admin for several websites. I am the one that finds the great deals and sells them on a hosting service...I have sold all of my clients on Startlogic, mostly because I had found them to be fairly good for my hosting... Over the past 3 months I have seen them going down down down. Everything that has been said about startlogic such as they have the HORIBLE customer service and they never cancel accounts. its all true! They seriously are no loger good at all...the worse thing for [...]
189 out of 337 users found this review to be helpful!
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Time Hosted: 2 to 3 years
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October 24, 2006
-anonymous- ( -no email- ) | Do not use their services, they are awful. They take 1-2 weeks to resolve any issue, their 24 hour line takes over an hour to even be able to talk to anyone live, even at midnight! In their webmail they do not allow you to send OR delete any emails over 2MB. When I asked them about this, they said they could go into my account and delete the emails that I needed everytime. You have got to be kidding me. Do not use them, steer clear!!
348 out of 462 users found this review to be helpful!
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