WebHostingTop » Providers » webserve.ca This WebServe review mainly cover a general impression of webserve.ca product features like reliability and customer support, data center, price & more. Brand listed since 2005.
Web Serve
235 - 1000 Roosevelt Crescent
North Vancouver, BC v7p 3r4
CA
Phone: +1.604.904 0926
Fax: +1.604.904 0927 |
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webserve.ca overviewAbout Web ServeWebServe Canada is an industry-leading privately held web hosting and internet solution provider company based in Vancouver, Canada Serving & Web Hosting the Canadian Internet Community since 1999. We provide high quality web hosting services for companies of all sizes that are located across the world internationally and of course in Canada from Toronto to Vancouver, Ottawa, Montreal, Halifax...
We are an innovation in quality hosting and design... superior customer service... at affordable prices. It's our belief (proven time and time again by statistics) that people do not visit your site for entertainment... they're looking for information. And they want it easy to find... and they want it fast! We deliver with the most reliable hosting packages and web designs built on "form, fit and function" with pricing choices to fit every budget.
Our remarkable reliability record (99.9%) and superb technical support translate into a world-class environment to develop and run your company's web presence!
Formed in 1999:
We are a company providing high quality, cost effective Internet services to both private and corporate clients throughout the world. We continue to experience growth since our infancy in web design and development, marketing, web site promotion and domain registration services.
Our clients benefit from the most advanced, feature rich, web based control panel in the industry combined with our first class technical support.
Customer service is a key element in the satisfaction of our clients, as we continue to go well beyond the expected when it comes to meeting the needs of our customers. First in having a knowledgeable and well trained staff, second in ensuring that they are easily accessible when needed.
B.C.'s Fastest Growing Company
WebServe Canada is proud to announce being awarded as the 2006 top B.C.'s Fastest Growing Company (5th place ranking).
Award winning weekly newspaper Business in Vancouver has recognized WebServe Canada as one of the top 50 fastest growing companies (5th place ranking) in British Columbia.
WebServe Canada currently has over 60,000 satisfied customers and was ranked in the top five fastest growing companies in British Columbia, Canada in 2005 by Business In Vancouver. View our Business in Vancouver ranking for 2005.
Profitable and Growing
Unlike other hi-tech players and at a time when many telecom internet service providers are closing, WebServe is expanding. We are growing because we are small, focused, and able to provide reliable services that are increasingly important to small and medium businesses today. WebServe Canada has been profitable every quarter since its founding in 1999.
Our Mission Statement:
To provide our clients, both personal and business with top quality web hosting at affordable prices. Top-quality support is seen by us as a vital part of our company, that is why we have invested heavily in this department to offer you a great service.
Dedication to Quality:
Simple Ideas, we operate with some simple concepts in mind. First and foremost, to take care of the customer. We make sure each and every customer's needs are met, instead of expecting them to confirm to what we supply. Second, we produce the best product we can innovate with the assistance of our impressive in house development team. We operate at ultimate efficiency, and are able to offer a feature set beyond any other system you will find on the market.
Performance & Stability: Any website's performance is defined by two simple concepts, connection speed and stability. These two concepts have been the concentric focus on which we've built our network.
WebServe Canada Facts
Founded in 1999
Over 60,000 hosted domains
Famous Clients
Honda Canada
Nokia Canada
Samsung Canada
Siemens Canada
Mitsubishi Canada
BCHydro
Yellow Pages Canada
University of Toronto
Simon Fraser University
Government of Alberta
Government of British Columbia
NDP political party
Holiday Inn Hotels
Hosting Infrastructure
World-class and secure datacenter facilities
100% network uptime
Cisco powered network
UPS and emergency diesel generator power
Awards
2008 B.C.'s Fastest Growing Company
2007 B.C.'s Fastest Growing Hi-Tech Firm
2006 B.C.'s Fastest Growing Hi-Tech Firm
2006 B.C.'s Fastest Growing Company
2006 Top 3 Best Budget Web Host by Web Host Directory
2006 Top 5 Best Web Host in Canada by Top Hosts
2005 Top 3 Best Windows Web Host by Web Host Directory
2004 Top 10 Best Web Host in Canada by Top Hosts
2004 Top 10 Hosts by Web Hosts Online
2003 Top 10 Best Web Host in Canada by Top Hosts
2002-2004 Golden Web Award by Gold Web Award
Accreditations
Member of BlackBerry Alliance Program
CIRA certified registrar
Microsoft Windows Web Hoster
Miva certified hosting partner
Microsoft Partner
Parallels certified gold partner
Building Security
- 24/7 building security guard, closed circuit cameras, after hours access card elevator access.
Our state-of-the-art Network Operations Centre (NOC) is manned 24 hours per day, seven days per week by both technical staff and security staff. The NOC monitors WebServe's network and co-location facilities to ensure uptime and maximum network performance.
Network Infrastructure
The WebServe network has been engineered from the ground up to accommodate the high-availability demands of the internet's most popular websites. The datacenter and network have been optimized for outsourcing web servers.
Operating via private peering connections and public Network Access Points (NAPs), our expansive, redundant network was designed to offer a forward-thinking alternative to the existing network options. We utilizes multiple major upstream providers and more than 400 peering partners to ensure continuous Internet connectivity, greater route diversity, and ultimately, enhanced Internet performance. This strategic combination allows customer traffic to be routed over the best available connections. If the Internet is an important part of your business.
Benefits
100% Network uptime guarantee
Multiple upstream providers
No single point of failure
Zero packet loss
Fastest inter-city times, second to none
Network Engineer available 24/7
Guaranteed Packet Delivery
WebServe pays our providers to make sure that packets of information are delivered to the end user's eyeballs. This offers significant advantages over simply peering with the major backbones. Peering agreements rarely include Service Level Agreements (SLAs) so no one is accountable for lost packets at congested exchange points. Because WebServe actually has SLAs with all our providers, we are able to guarantee that all packets will leave our network at full speed.
Bandwidth Utilization
The WebServe Network currently has plenty of excess capacity, even during peak hours. This allows for us to accommodate even the largest spikes in traffic that are often associated with the most popular Web sites. We are always adding network connectivity and new routes in an effort to make sure content is delivered to your users as efficiently as possible. A low bandwidth utilization also allows for maximum uptime, even if one of our providers has an outage ...just another reason to outsource your server to WebServe.
Coverage
We offers broadband services on an optical mesh fiber network spanning approximately 53,000 kilometers (33,000 miles) in the United States and Canada. The network provides seamless connectivity between 60 North American cities, including New York, Toronto, Chicago, Denver, Dallas, Los Angeles and Vancouver. Our North American network is one of the largest and most advanced on the continent, spanning approximately 25,000 miles (40,000 kilometers) and connecting 48 major cities in Canada and the United States. The network design uses advanced optical technologies to reduce complexity and cost while enhancing reliability. The network is based on Dense Wave Division Multiplexing ("DWDM") and intelligent optical switching technology. When compared to older legacy networks, which many of our competitors operate, our network structure provides for faster provisioning, greater flexibility to accommodate scale and technological upgrades and a wider range of services and products.
Why Choose WebServe?
Here are only few reasons:
We know you're probably shopping around, and we know the competition is fierce! So we've put together a list of reasons why we feel The WebServe Canada offers significant advantages over our competition. We will also try to address the question, "My ISP gives me free Web space, why would I need to buy from a dedicated web hosting company, like yours?"
Profitable and Growing
Unlike other hi-tech players, at a time when many telecom internet service providers are closing, WebServe is expanding. We are growing because we are small, focused, and able to provide reliable services that are increasingly important to small and medium businesses today. WebServe Canada has been profitable every quarter since its founding in 1999.
Serving over 60,000 Canadian and International Domains!
WebServe Canada's number one asset is our growing base of loyal customers. Small and large, Canadian or USA, International from overseas Middle east to Europe our customers rely on WebServe to provide secure, reliable and value-rich hosting services.
Website Host - Canada, does it matter?
YES! We know you can get some great prices (even after paying in loonies) for hosting in the United States and elsewhere, but there is a little known catch.
When many Canadians do a search on Google, Sympatico, Yahoo or other search engines, they will very often choose the "Canadian Sites Only" button for searches on Canadian products or services.
If your web host does not have a Canadian IP address (and many Canadian hosts don't) then searches done on your site with the "Canadian Sites Only" tag on will never show you in their results!
Affordable Canadian Web Hosting
We feel that our price has been set fairly. We have never operated any of our business units with the mind set of gouging customers when an opportunity arises that could be exploited. We, on the other hand, believe in a fair price for good service and longevity.
High Quality
Whether you are a company of one or a hundred, we have the right hosting plan for you. We offer a variety of hosting packages, with different platforms, features and customizations, tailored specifically for you. You can rest assured that WebServe Canada can provide you with the quality of service you need at the right price, offering the perfect plan for your company’s needs. We are here to grow with you.
Why not use my ISP (Internet Access Provider)?
Here's the question that usually generates the most interest. There are many reasons NOT to store your Web site with your ISP.
Most ISP's won't let you use your free Web space for business purposes, if you get free Web space at all.
An ISP has optimized their equipment for internet access service, not serving Web pages. So while they may be on the cutting edge with their hardware, it is not likely that they are keeping up with the latest hardware and software dedicated to serving Web pages.
What if you want to switch a Inter providers? You won't be able to take your established Web address with you (unless your ISP is hosting a virtual domain for you), thus alienating visitors who expect to find your site at a specific location.
Many ISPs' free Web space is located under their domain name where they just stick a tilde "~" in front of your username and that becomes your Web address. Not very professional looking for a business.
As mentioned above, many ISP's use only T1 lines while we use multiple Fiber Optic connections to the Internet, which has 100s of times the bandwidth of a T1.Website research for Web Serve on August 21, 2011 by WebHostingTop No website coupons announced! Looking to get a great webhosting deal using vouchers ? Checkout our current web hosting coupons list! If you manage this brand, you must be logged in to update your promotions!Contact information is managed by admin at webserve dot ca[login]
Last update: 2011-08-21 11:28:44 GMT | | Owner: | 901 Clements Ave | | Web Site Title | Web Hosting Canada from $1.99/mo Canadian Web Hosting Vancouver best web hosting provider best canadian web host web hosting canada, canadian web hosting provider Web Canadian IP address servers located in Canada Hosting in Vancouver Hosting Canadian Domain Registration web hosting canada Exchange Hosting, SharePoint hosting, BlackBerry Hosting, VPS Hosting Hosted Exchange Canada Vancouver BC Managed Web Hosting | | Website Description | Canadian web hosting in Canada, Canadian Domain Name Registration and Business Website Hosting Provider in Vancouver BC Canada by WebServe Canada Canadian Hosting provider, web hosting from Vancouver to Toronto. |
Web Serve is web hosting company targeted for countries: Canada
| | Statistics | | Site in business since | 14-Mar-2002 | | Links to the site | 375 | | Alexa Popularity Rank | 237807 (1 best) | | Site language | en | | Details for www.webserve.ca website | | Website Name Servers (DNS) | MX::smtp.webserve.ca:76.74.245.14
webserve.ca:69.90.47.17
ns1.webserve.ca:69.90.47.25
ns2.webserve.ca:69.90.47.26
ns3.servepower.com:69.90.47.5
ns4.servepower.com:69.90.47.6
| | Server Software | Apache/2.2.0 (Fedora)|PHP/5.2.0 | | Website IP | 69.90.47.17 | | IP Location:Country/State/City | Canada / British columbia / North vancouver [See Hosting in Canada ] |
webserve.ca traffic Reach per milion
 | webserve.ca daily traffic Rank trend
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"I was very surprised to read these negative reviews of Webserve because we have 3 years use their services. Our problems are always solved very quickly. Maybe this is not the best company, but we do not need to change provider so often. We are satisfied with their services for such low prices." Kelly <kelly(dot)main(at)live(dot)com> / http://projectaerosol.com
"I would like to nominate Webserve.ca for their personal attention for every clients, they are reliable and have a very good customer and tech support. Their up-time and support has been beyond my expectations. I would highly recommend them. Every time I am asking them for help they are very professional, helpful and kind." suse_malvin <suse_malvin at hotmail dot com> / kubatica.com WebServe Offers .ca Domain Pre-booking - Web hosting provider WebServe Canada (webserve.ca) announced on Tuesday it is now inviting customers to pre-book ".ca" domain names on its Web site. In addition to domain names "to-be-released," WebServe will also give users the option of booking expired .ca names through its site. WebServe, a certified registrar of Canadian Internet Registration Authority, says its online registration site will use more advanced technologies than its competitors. "While signing up to pre-book a .ca name, our users will be protected by state-of-the-art encryption technologies - protecting both their registration and credit card information," says Ali Mozaffari, WebServe CEO. "Our focus, as it is with anything we're involved in, is to make the process as easy, reliable and safe as possible for our user." [ ... search all webserve.ca news ]  No official account on Twitter yet!  No official account on Facebook yet!  No official account on Linkedin yet!  No official Blog yet!  No official Forum yet! The quick stats of Web Serve ranks shows a note average of 2.1 out of 36 opinions and price range $4.99 - $24.99. As customer/visitor you can rate this provider. If you are part of support, you can respond to these webserve.ca reviews by login as company or registering a free account! Time Hosted: 6 mo. to 1 year
| Web Serve Rating |   | | WebServe Features | | | WebServe Cost | | | WebServe Customer Relation | | | WebServe Control Panel | |
February 17, 2012
michal ( mdowler@g... ) | They have been sending me blank emails for the past year and a half because I refuse to fill out their account cancellation form. I contacted them and told them to close the account and they want me to fill out a form. What company does this to customers? If you want to end your relationship you just have to tell them. I would never recommend this host to anyone.
62 out of 69 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 1 to 3 months
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January 29, 2012
Robert F ( -no email- ) | I'll admit, I'd gotten used to my prior provider in the US, cheap, no frills, but competent. The only think I can say they had in common was cheap... but that included a tech support that bore more semblance to an answering machine, and an untrained person manning a chat line periodically. Trouble tickets, regardless of content, were first responded to by a huge, catch-all "FAQ" e-mail, followed, upon prompting, by a repeat of that, or failure to respond, and after escalation, incompetent [...]
100 out of 110 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 2 to 3 years
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December 3, 2011
-anonymous- ( -no email- ) | Worst ever experience with this company. Extremely bad service. Never again. I'm not even sure if they are a serious organization.
66 out of 70 users found this review to be helpful!
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Support can respond to this negative user complaint. | Time Hosted: over 3 years
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August 24, 2011
Fred Anderson ( fred_anderson76@h... ) | I am the owner of flyfreddy.com, a starter hosting package. I registered this 5 years ago with Webserve. During this period, there was no single incidence that would have triggered the idea of reconsidering my hosting company. Their prices are good and competitive in today's market, tech. guys know their job, and billing department are always reachable, ready to address any issue/concern I may have on belling, renewal, etc. I could have possible asked for anything better.
64 out of 70 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: over 3 years
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June 28, 2011
Mike Charles ( MikeCharles@h... ) | Hosting my website with Webserve has been one the best decision I have made since my business start-up. They are professional and on top of their game. They know what you really need and are ready to assist you on getting it up and running. 24/7 support, easy-to-reach billing department and plenty of packages and adds-on make it utterly easy to upgrade your website and hosting as your business grow.
53 out of 55 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: over 3 years
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June 15, 2011
philipf ( philipF@h... ) | Webserve is the choice to go with. Their packages all comprehensive enough to fullfil the needs of any sort of business of any size. Customer service and billing is freindly and easy to reach. Support team knows its job and available (whether locally in canada or the remote team) at anytime. And the headquater is here at home, in vancouver that make them even more accessible and easier to reach, in case it will be necessary. simply put: There is no reason to consider any other option when they [...]
82 out of 89 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: over 3 years
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June 9, 2011
Arvin ( ArvinChomsky@h... ) | Being their client for past 7+ years, I have never come across an issue that could have been solved easier or faster than the way they have addressed it. Billing is just a simple call away! They are well-prepared for any question/concern I may ever have. Plus, they are friendly and fun to work with. Support people are always on top of their job. And their prices: can't just get better! I am so happy and satsified with the service I have been receiving throughout these years!
67 out of 70 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: over 3 years
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May 25, 2011
Andrew Milan ( andrew_milan@h... ) | I am a Webserve customer for over 5 years. I signed up for both, hosting and domain forwarding from day one of my quite long-term business with Webserve. I have never faced no difficulty on communicating with company's stuff, whether on billing issues or at technical level. They are all on top of what they do. Issues and questions are rather addressed swiftly. Services and servers' downtime has never been an issue to be worried about or it has been notified in advance by the tech people [...]
98 out of 105 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: over 3 years
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May 13, 2011
javier Villota ( javier.Villota@h... ) | I am hosting my website with Webserve since 2005. Their customer service and support teams are always progressing and getting better and better. Throughout these years, there has never been an issue and/or concern from my side that they were not ready to address. Whether a billing discrepancy or server related issue, they are always to resolve the problem in fastest and most efficient way. Their prices are just amazing and they literally have a service/package for any sort of [...]
63 out of 74 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: over 3 years
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March 8, 2011
muddy ( muddyclothes@y... ) | For the life of me I cannot fathom anyone giving this company a good rating. It must be the owner or one employee getting his friends to rate it.
I dare you to just try and call ANY of their service extensions. SERVICE IS NON-EXISTENT. This is the worst company ever that I have dealt with. Your site will have lots of downtime and totally forget getting anyone on the phone who can help you. I waited 50 minutes on phone to eventually be sent to voice mail.. 3 times in the same day trying to [...]
56 out of 64 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 2 to 3 years
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February 14, 2011
Seth ( seth_davenport@f... ) | Don't touch these guys with a 40-foot pole.
My biggest complaint is related to domain names - never register one through these guys as part of a hosting package; always register it yourself directly with one of the main registrars.
The reason for this is that if you're relationship with webserve goes south (and it will, because their support is terrible), you will lose control over the domain.
If you just want to leave webserve, you won't be able to transfer it or change the [...]
71 out of 75 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 1 to 2 years
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January 11, 2011
Randy McGuire ( teacher@e... ) | I signed up with them about a year ago. After 2 days it was clear that their service and tools available were completely inadequate for my needs and I switched hosts. They refused to give me a refund.
Now, they have taken a payment made to them for the purpose of renewing my domain name and used it to renew a domain forwarding service they hooked up to my account once I'd already established hosting elsewhere. Of course, I find this out only now that my domain name has expired.
I'm out of [...]
58 out of 61 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
December 4, 2010
Jeff Hayward ( jeffha77@r... ) | Buyer beware guys... Read the testimonials... I'm going elsewhere because there is no support when you need it the most. Actually, no support anytime you need it. Sorry to be negative all, but I hope it saves someone else money and time. Too late for me.
0 out of 2 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
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October 31, 2010
Kristina Salin ( altapainting@g... ) | I was with Webserve for about 4 years and finally finished with the BS. I have found them to be spotty at best and recently just horrible. In trying to cancel my service I have repeatedly tried to talk to someone, get sent to an online form that they don't recieve and got billed anyway. Months ago my site was down and no one told me they were migrating servers. Just recently my domain came up for renewal and they never informed me so my site was down again and when I called to complain - the [...]
68 out of 70 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 1 to 2 years
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August 19, 2010
Alex ( manonthemoon01@h... ) | I have started using webserve services in 2009. Prices are just perfect, they have cut the prices into half and adjusted my previous services charges with their new pricing. Tech support, customer service, sales, billing ... they are all so helpful and on top of what they are doing ... Good job guys!
59 out of 68 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: over 3 years
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May 12, 2010
Bill ( bandersen@t... ) | Some "reviewers" claim that Webserve.ca was bad in the past but that they have cleaned up their act. The Better Business Bureau still rates them with an "F" as of May 12, 2010.
94 out of 104 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
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April 6, 2010
Alex ( days.2come@h... ) | I have been with guys for quite a long time now, since 2003 to be precise. I have had lotta ups and downs and even got so close to give them up at some point. It was late 2008 and early 2009 periods. Since mid 2009, the company infrastructure has been gone through a huge change. Their support team is so cooperative now a days. Their support manager, his name is John, is so on top of his work. Ask for him if you face any difficulty while dealing with your website.
Overall, and despite all the [...]
75 out of 85 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: 1 to 2 years
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April 6, 2010
Vicenzo ( vicenzo.baresi@h... ) | Well I've been with Webserve for more than a year. Recently, I decided to upgrade my hosting to a VPS or even dedicated server (depending on their prices) but I didn't find the costs that fair, so I started to shop around and I came to this review page. I feel like I have to write something here and share my experience with you guys. All the comments about bad customer service or lack of support or a long downtime are lies! same thing about missing data! They have scheduled back-ups all the [...]
90 out of 96 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: over 3 years
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January 15, 2010
Jeff Hayward ( jhayward@s... ) | Buyer Beware. This company should not be used. I have had nothing but problems. Tha's why I'm taking the time to hopefully warn others before they make a mistake too.
59 out of 68 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
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January 6, 2010
Al ( amozaffari@g... ) | Hi, I totally agree with Andrew it really sounds like someone has managed to put some bad word about Webserve all over the internet, if you read them in other host review sites they sound exactly the same and looks like some discrental employee or some other client who is been really kicked off has been writing all the bad comments about the Webserve.
We too have been with them for over 4 years no problem at all, tech support been extremely good, uptime has been more than what I expected and [...]
69 out of 75 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: 1 to 2 years
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November 14, 2009
David Mackenzie ( davimack@s... ) | All data lost on website and no help to restore, just excuses. Seems ownership has changed as not the same as when I started with them. Now it seems no one gives a damn.; got out in time. Almost lost a second domain because for lack of interest.
61 out of 63 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 1 to 3 months
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October 6, 2009
Steve ( nomail@h... ) | Well, it's been three months and I think I've had enough. I'm glad I did not sign up for the contract and opted for the monthly billing.
There is really no 24/7 Tech support. Whenever there is a problem I get the same email from either dave or sam indicating that there is nothing wrong on their end and to provide my IP.
As I type this review I an currently logging into the 24/7 online chat only to get the usual message. "Department is currently unavailable. Please leave a message or visit [...]
55 out of 59 users found this review to be helpful!
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Support can respond to this low rated customer complaint. | Time Hosted: over 3 years
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October 2, 2009
Andrew ( kh200261@y... ) | What prompted me to write a review is all the negative reviews I read here. Almost as if a single person has been writing all these negative reviews, under different names.
I have had webserve for my business website (e-commerce) since 2003, and I have never had any problems with down-time, or features. I totally disagree with anyone who says this company is a sham or inadequate in its service. I have received technical support by mail and phone. The fact that I have had them for 6 years [...]
63 out of 72 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: over 3 years
| Web Serve Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
July 3, 2009
Steve Drenters ( stevedrenters@r... ) | Absolutley brutal customer relations. They also have the tendancy to automatic bill WITHOUT prior email notifications like most hosts. This review isn't based off 1 or 2 hosting plans as I have (but am currently moving) more than 25 accounts away from them. Careful with these guys boys...
Did I mention that ENOM and ICANN needed to be called to get them to finally re-emburse monies that should not have been charged?
Okay Uptime. Crappy Control Panel. The worst Customer Support.
75 out of 84 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
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December 29, 2008
Ashley ( me@h... ) | I'm glad to see it's not just me having all of this trouble.
Their support is non existent and they don't even bother trying to come up with any excuses, you just here nothing from them. They are CRAP stay away!
96 out of 107 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 1 to 2 years
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December 23, 2008
Tom ( na@s... ) | Can't speak poorly enough. Read all of the worst reviews of this company and my experience falls in amongst all of that. I'm always surprised that no one has ever mentioned the fact that there are lamely hidden links on thier homepage. Go to webserve.ca and scroll to the bottom of thier page and to the right of the SITE MAP text link is a lamely hidden link to IRANIAN WEB HOSTING. This company is a sham, a fraud and probably a front. Think I'm lying? Go there now....
91 out of 99 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
| Web Serve Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
December 15, 2008
Mathew ( mathewrossi@y... ) | Buyer beware. After many years of ridiculous hassles with WebServe, I wanted to make a note of this for anyone considering using their service. They have major, long-term outages, often lasting weeks. Their support is at best very poor. If something goes wrong, plan on waiting days to get it resolved, and that's assuming you can even get the technical support rep to understand what the problem is.
The reason for this final review, before I terminate services, is because they recently lost [...]
67 out of 70 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 2 to 3 years
| Web Serve Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
December 3, 2008
Malcolm Smith ( malcolm.smith@d... ) | How I wish that I had listened to other people's reviews before I used their service. For the past three weeks I haven't been able to view anything on my site. I have even tried to FTP into my folders but the connection drops every time as if everything has been mangled.
The last time, by a sheer co-incidence, that everything was working fine was in the two weeks before the next quarterly bill was due. Within 24 hours of the bill being paid promptly (all requests for a discount for the [...]
94 out of 102 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 3 to 6 months
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November 16, 2008
-anonymous- ( -no email- ) | One of the worst so far - we wil be moving this month. Down at least once per week, no service - try calling the tech support line and see what you get - the worst service I have ever seen - we tried to use a local canadian company but this is ridiculous
99 out of 100 users found this review to be helpful!
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Support can respond to this negative user complaint. | Time Hosted: 2 to 3 years
| Web Serve Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 4, 2008
Avoid Webserve ( -no email- ) | I have had a client site hosted on Webserve for a couple years now and have encountered many problems, including downtime, server side program issues, FTP issues, and the list goes on. We have also seen the server go down on numerous occasions.
Their technical support is all but non-existent. I have attempted to use their "live" service only to have the operator close the connection immediately after I stated the problem we were having. I have had tickets submitted with no response. When [...]
87 out of 92 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 2 to 3 years
| Web Serve Rating | | | Features | | | Customer Relation | |
August 29, 2008
kenneth ( john12x4@h... ) | Stay away from this company. My site has been down now for two days, and all I get is lame excuses from their so-called tech support.
79 out of 82 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: over 3 years
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August 16, 2008
Jack ( jackhui@g... ) | Webserve is the worst hosting company in my 12 years of Internet experience. Short down time every day, and at least one major downtime (more than 16 - 24 hours) every month. My last down time (now, changed to a new hosting company) is more than 36 hours. Stay away from webserve.ca. Their support is useless.
96 out of 99 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 2 to 3 years
| Web Serve Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
April 23, 2008
Andrew ( atuline@h... ) | Similar to Paul, I wanted to be with a Canadian company, but have also moved over to Hostgator after a horrific time with Webserve. The PLESK backups in Webserve were broken on my sites, and I lost more than 1 database. Reliability problems, poor communications and support, poor change management, broken backups, horrific 2nd level support (if there was any), no escalation beyond that resulted in a lost customer.
Check out other review sites, and you'll see similar comments by [...]
83 out of 87 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 2 to 3 years
| Web Serve Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
March 11, 2008
Paul ( paul4545@l... ) | What a terrible hosting company. They actually get their support staff to write good reviews since most of their customers leave or give bad reports. They can't keep a simple low traffic site up for more than 2 days. Online support is offline at 11:45am on a Tuesday. They haven't been able to keep a simple site up for more than 2days - getting it fixed takes forever. I've tried quite a few hosting companies and these folks are the worst I've ever come across. Avoid these people. So far [...]
110 out of 119 users found this review to be helpful!
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Support can respond to this negative customer complaint. | Time Hosted: 6 mo. to 1 year
| Web Serve Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 23, 2006
Tom ( tomcat@m... ) | The service and support provided by Webserve Canada is excellent. They have a technically sound staff, who takes care of the toughest of challenges, with ease.
This is the place for you, if you are looking for genuine and reliable hosts.
93 out of 190 users found this review to be helpful!
Did you find this opinion useful? YES / NO | Time Hosted: 3 to 6 months
| Web Serve Rating | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 18, 2006
Jonis ( info1@a... ) | Extremely satisfied with the timely help and great package provided by these guys. They go down to the core of the problem and to great extents to resolve your problems. Great uptime and technically well proven staff to manage the customers.
78 out of 160 users found this review to be helpful!
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