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Time Hosted under 1 month.
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July 12, 2005 | This is probably the worst web hosting company in the UK. I maintain work and personal sites but...
1&1 Internet UK Rating (0.5 out of 5)provider reviewed by rt ( zrabno@y... )
This is probably the worst web hosting company in the UK. I maintain work and personal sites but was never able to make a site on this company's servers active.
Their help desk was no help at all and simply referred back to the instructions that hadn't worked before. Eventually I gave up and abandoned the attempt.
More than a year later 1&1 are sueing me. Apparently, their terms and conditions don't oblige them to actually provide a service. If you can't use their service you still have [...]
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Time Hosted 2 to 3 years
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October 29, 2005 | 1and1 internet are rubbish! They are utterly inflexable and the customer service is shocking. They...
1&1 Internet UK Rating (0.5 out of 5)provider reviewed by S Jones ( simon@m... )
1and1 internet are rubbish! They are utterly inflexable and the customer service is shocking. They use VOIP which often makes the operators hard to understand, but this isn't helped by their sketchy command of the English language.
They may be dirt cheap. But the reason is that they pay their staff dirt and they provide you the customer with a cheap shoddy service that will leave you feeling frustrated and unsatisfied.
If you feel this review was harsh check out [...]
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Time Hosted 2 to 3 years
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February 2, 2006 | I happily ran 2 sites with 1and1 for 2 years, before it all went horribly wrong. You are right...
1&1 Internet UK Rating (0.5 out of 5)provider reviewed by -anonymous- ( matoqah@h... )
I happily ran 2 sites with 1and1 for 2 years, before it all went horribly wrong. You are right about their customer service. It generally consists of you reporting a problem and them saying 'tough - now pay up'. A single missed payment, which I cancelled in protest because they couldn't fix anything, and I had the bailiff's letter through the door with £50 charges attached and credit rating screwed! So they might APPEAR cheap, but their dreadful service has cost me dear.
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Time Hosted under 1 month.
June 5, 2006 | This is a copy of the email I just sent them:Looked at the online reviews and your company was...
1&1 Internet UK Rating (0.5 out of 5)provider reviewed by David Edge ( davidedge@c... )
This is a copy of the email I just sent them:
Looked at the online reviews and your company was near the top so I looked at your packages. I know very little about website hosting etc although I'm good with pc's.
So I decided to give you a call to talk to someone for advice on the best package to suit my needs.
I waited for 15 minutes with no idea where I was in your quewing system. Then, with no explanation I was just cut off!
I've got to say that your service is not as you [...]
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Time Hosted under 1 month.
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February 25, 2007 | I attempted to use MS Hosting and cancelled immediately , as it was not what I wanted and I thought...
1&1 Internet UK Rating (0.5 out of 5)provider reviewed by Pixles/aka Fern Dumas ( pixles@c... )
I attempted to use MS Hosting and cancelled immediately , as it was not what I wanted and I thought it sucked. I had to file several complaints to get out of a contract which 1and1 insisted I was bound to. They axed 173 of my domains off the Internet .
I now have an easy button available for anyone who encounters the same type problems. You can use it , bookmark it , paste it and add to it.
http://1and1easybutton.com
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Time Hosted 6 mo. to 1 year
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September 21, 2007 | If you want to make the BIGGEST mistake of your life, sign up to 1and1. DO NOT GO NEAR 1AND1. This...
1&1 Internet UK Rating (0.5 out of 5)provider reviewed by Robert ( Robert_Basilious@y... )
If you want to make the BIGGEST mistake of your life, sign up to 1and1. DO NOT GO NEAR 1AND1. This has to be the worst company on the planet. Their products and services sound too good to be true - because that are too good to be true.
This company is built of robbing clients. Poor server uptime, non-existant support. If you call their "24 hour" support, you will be put through to a call centre in the Phillipines where a computer illeterate poorly trained individual will read you answers [...]
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Time Hosted 1 to 3 months
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November 15, 2007 | If you want rubbish customer service then this is your company. At 1and1 they gurantee to mess up...
1&1 Internet UK Rating (0.5 out of 5)provider reviewed by James HOLLOWAY ( ja.holloway@n... )
If you want rubbish customer service then this is your company. At 1and1 they gurantee to mess up your life, waste your time and generally make you feel like the whole world is against you. No web host company has made web hosting so difficult that you need an education from the 1and1 university in order to get anything done. Thank god I found saynoto0870 otherwise my phone bill would have gone through the roof.
Dont look at the price. Just stay clear!
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Time Hosted 1 to 3 months
May 20, 2008 | DO NOT USE 1AND1. EVER!!1and1 have let me down over and over and over again.You simply...
1&1 Internet UK Rating (0.5 out of 5)provider reviewed by Holland Risley ( hollandrisley@y... )
DO NOT USE 1AND1. EVER!!
1and1 have let me down over and over and over again.
You simply cannot rely on 1and1s services.
Telephone support is non-existent. Often you are on hold for half an hour then it just say "Sorry" and you are cut off.
I have moved to UK Fast - they answer the phone within 3rings almost every time. I love them. They make my life easy!
Holland Risley
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Time Hosted 6 mo. to 1 year
May 21, 2008 | I used to use them for website hosting and domains.Their customer service was very bad, many of...
1&1 Internet UK Rating (1.5 out of 5)provider reviewed by Lara French ( darkeyedangel@l... )
I used to use them for website hosting and domains.
Their customer service was very bad, many of the staff don't seem to know any answers. I have now moved to a new hosting company, yet i still get billed from 1and1 for things i do not have anymore! It's a joke.
FYI: I now host with lcn.com and i'm happy!
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Time Hosted 2 to 3 years
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October 3, 2008 | 1and1 are one of the worst hosts in the UK, with the worst telephone support of any large company I...
1&1 Internet UK Rating (1 out of 5)provider reviewed by Polymash Digital Art Service ( bovinelife@y... )
1and1 are one of the worst hosts in the UK, with the worst telephone support of any large company I have ever come across. They cut ou off the phone, they keep you waiting for large periods of time and then the problems progress. Their very cheap sites are often missing in fairly essential features. I host six sites with them and am one by one removing them to hostpapa which offers a great service. The call centres have no continuity with your problem. They bill you incorrectly, they add [...]
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Time Hosted 1 to 2 years
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April 9, 2009 | I have never ever dealt with such a dreadful company in all my days. the online help is a joke,...
1&1 Internet UK Rating (0.5 out of 5)provider reviewed by Roger Abrahams ( roger@r... )
I have never ever dealt with such a dreadful company in all my days. the online help is a joke, they leave you hanging for ages, the billing is run by a bunch of crooks, i cancelled my policy with them and they billed me, i asked for a credit which i did not get and 3 months later they took another £150 i tried to get it back but they stonewalled me, it was dreadfull. it has been a year now since we left them and WAIT FOR IT-- TODAY I GOT A LETTER FROM THEIR BLOODY FINANCE COMPANY DEMANING [...]
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Time Hosted under 1 month.
June 25, 2009 | opened an account with this company about 2 months ago and as I did not get the serviceI was...
1&1 Internet UK Rating (1.5 out of 5)provider reviewed by Lucky ( luisiher@g... )
opened an account with this company about 2 months ago and as I did not get the service
I was expecting (access to MYsql) I cancelled the same day ( I thought that was it). After 15 days I
got charged to my paypal account I called and they told me that I
should get the refund in 7 days by bank wire (They sayd the could not refund my paypal account – company policy). Ok 12 day later I did not get
the money so I contact their billing department and they told me that due
to a system error [...]
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Time Hosted 2 to 3 years
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July 14, 2009 | I just want everyone reading this review to know that whatever everyone is saying is absolutely the...
1&1 Internet UK Rating (0.5 out of 5)provider reviewed by Y. Motee ( -no email- )
I just want everyone reading this review to know that whatever everyone is saying is absolutely the truth. 1 and 1 will annoy you beyond any description, its like you are in BOILING POINT reality show, only that this time its real life . They seem to have no idea what it means when you cannot access your emails or when your website goes offline.
DO NOT GO ANY WHERE NEAR 1 and 1.
Y. Motee in Kenya
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Time Hosted over 3 years
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July 2, 2010 | One and One internet are by far the worst company that we have ever dealt with. To say that they...
1&1 Internet UK Rating (0.5 out of 5)provider reviewed by Kevin Genner ( kevin@g... )
One and One internet are by far the worst company that we have ever dealt with. To say that they are arrogant, uncaring and incompetatent is to pay them too great a compliment for they are far worse than this. I would suggest that anyone considering using 1 and 1 Internet seriously consider going else-where - any-where else. Or at least search online for reviews and plough though the horror stories.
If still unsure; contact Slough Trading Standards and ask them (unofficially) how many [...]
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Time Hosted 3 to 6 months
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December 9, 2010 | I signed for an ASP.NET webhosting package.It turns out that ASP.NET MVC is not supported, and...
1&1 Internet UK Rating (0.5 out of 5)provider reviewed by Antonio ( ant3017@g... )
I signed for an ASP.NET webhosting package.
It turns out that ASP.NET MVC is not supported, and I can only have .NET 2.0 which is kind of old, since it was released years ago. All my other websites, which i keep in other companies run on .NET 4.0 and MVC2.
I asked some setting for IIS and i discovered that ii can only have IIS6. this is the answer form cutomers service, after 11 emails (nobody could answer me about the IIS settings in technical support):
Our new shared hosting packages [...]
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Time Hosted over 3 years
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February 2, 2012 | Dedicated server not bad until you have problems
1&1 Internet UK Rating (1 out of 5)provider reviewed by -anonymous- ( tao@l... )
I have been used 1and1 UK back to 2006. I always takes dedicated server or VPS, the servers are OK until there are something wrong. I had a hard disk need to be replaced, it tooks about 5 days. And recently, another hard disk need to be replaced in one of the most important server. After 2 days waiting, I called their customer support. The answer from them is "You dont have SLA, when it is done, it is done.". It is a very rude and helpless customer support.
In 2012, they removed backup [...]
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