WebHostingTop » Providers » 1&1 Internet UK Review » User Reviews » Rating #14087 1&1 Internet UK got a negative review from Antonio ( ant3017@g... ) on Dec 09, 2010
I signed for an ASP.NET webhosting package.
It turns out that ASP.NET MVC is not supported, and I can only have .NET 2.0 which is kind of old, since it was released years ago. All my other websites, which i keep in other companies run on .NET 4.0 and MVC2.
I asked some setting for IIS and i discovered that ii can only have IIS6. this is the answer form cutomers service, after 11 emails (nobody could answer me about the IIS settings in technical support):
Our new shared hosting packages are using IIS7. Currently, older packages are still setup with IIS6 and unfortunately I have no timeline for which they will (if ever) be moved to IIS7. Our developers do not always give us accurate timelines for such upgrades. You may want to purchase a new package, the features of which are listed on the website (including IIS7, which runs with integrated mode).
So, they proposed me to buy a new hosting package, just to be upgraded to IIS7. This when more or less everywhere else you get IIS7.5.
I finally decided to move to another host, after 4 months with 1and1. I discovered that i was put on a 2 years contract, so i need to pay £90 to cancel the account. Nowhere in the emails sent by 1and1 , invoice, confirmation email, account setup email was it written that i was on a 2 yrs package and could not cancel before that period.
So now i have to translate my website to use ASP.NET 2.0 and no MVC or else i need to pay £90 for 4 month usage of their service.
PS: average time to have a serious answer from tech support is about 10 days-2weeks....
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