| You can officially respond to bad reviews or report as false by login as company or registering a free account! |
Time Hosted 1 to 2 years
Features :  
Cost : 
Support :
Control Panel :
February 13, 2008 | 1 and 1 is horrendous in every way! After transferring a domain to them and receiving confirmation...
1&1 Web Hosting Rating (0.5 out of 5)provider reviewed by Kelli ( KJackline@a... )
1 and 1 is horrendous in every way! After transferring a domain to them and receiving confirmation from them that the transaction was completed, they sold the name to someone else without letting us know. They continued to bill us of course, and didn't even give the promised and advertised promotional discount. This national campaign for the site lost hundreds of thousands of dollars, and they have still not corrected their mistake. The Better Business Bureau and Pennsylvania Attorney General's [...]
|
Time Hosted 1 to 3 months
Features :
Cost :
Support :
Control Panel :
December 31, 2007 | I should have done some research before I moved my web site to 1&1...HUGE MISTAKE!!!! They trick...
1&1 Web Hosting Rating (0.5 out of 5)provider reviewed by Dessie ( dessie_str@y... )
I should have done some research before I moved my web site to 1&1...HUGE MISTAKE!!!! They trick you with low prices....Yes, unbelievably low - but when you get to the menues - 85% of the buttons are greyed out ( not accessible) because you will have to pay more...and more....and more....to get access to the basic ones at least... Then, customer service....There are no words to explain that...Horrible is probably close...but it is worse than that. My first week, I had to call them over 10 [...]
|
Time Hosted 6 mo. to 1 year
Features :
Cost :
Support :
Control Panel :
November 23, 2007 | the website worked ok, but the technical dept. was in another country, the phillapines, and did not...
1&1 Web Hosting Rating (1.5 out of 5)provider reviewed by trademaster remodeling ( paul@t... )
the website worked ok, but the technical dept. was in another country, the phillapines, and did not understand me very well. They did not know what "microsoft publisher" was, so once I added photos and text and links to my website, they could not help me. So therefore they could not answer my technical questions. Once I switched to BlueHost.com they were able to get my site up and running. I got disconnected 6 times in one day. I was dissapointed and frustrated to say the least.
|
Time Hosted 3 to 6 months
Features :
Cost :
Support :
Control Panel :
November 16, 2007 | I am the Online Marketing Coordinator for 1&1 Internet. One of the responsibilities of my position...
1&1 Web Hosting Rating (5 out of 5)provider reviewed by Benjamin Schloss ( benjamin.schloss@1... )
I am the Online Marketing Coordinator for 1&1 Internet. One of the responsibilities of my position is to review our affiliates websites. It is not my job to try and defend 1&1 from verbal attacks. In fact I am a realist and realize that not everyone is going to have a perfect experience with my company. In fact when you have over 6 million customers it is inevitable that you will upset a few.
I am sure that the pain that people complaining about support or is real. 1&1 like most big [...]
|
Time Hosted 6 mo. to 1 year
Features :
Cost :
Support :
Control Panel :
September 29, 2007 | 1and1 has the most affordable hosting packages. Customer support are very friendly. Though there...
1&1 Web Hosting Rating (5 out of 5)provider reviewed by erik ( tko22@h... )
1and1 has the most affordable hosting packages. Customer support are very friendly. Though there are downtime but updates are given on time.
Keep it up!
erik
|
Time Hosted over 3 years
Features :
Cost :
Support :
Control Panel :
June 16, 2007 | I am with 1&1 since 2003. Services are very low cost. Domain names are cheap. Recently I upgrade my...
1&1 Web Hosting Rating (4 out of 5)provider reviewed by Zafar ( info@a... )
I am with 1&1 since 2003. Services are very low cost. Domain names are cheap. Recently I upgrade my package into Business. This is my trust and confidence that I am still with them.
Twice I called 1&1 for help they responded quickly and solved my problem.
Zafar
|
Time Hosted over 3 years
June 13, 2007 | I stand corrected.Eveidently there was a bug in the program. If I could remove my most recent...
1&1 Web Hosting Rating (2.5 out of 5)provider reviewed by Duane Crampton ( -no email- )
I stand corrected.
Eveidently there was a bug in the program. If I could remove my most recent rant, I would do so.
It is now evident, that when you can read all the review left by various individuals both positive and negative that it is a fair system, not biased or skewed.
|
Time Hosted over 3 years
Features :
Cost :
Control Panel :
June 8, 2007 | Readers of this review site beware. I have previously left a review of 1&1 here that was...
1&1 Web Hosting Rating (2.5 out of 5)provider reviewed by Duane Crampton ( duanecrampton@h... )
Readers of this review site beware. I have previously left a review of 1&1 here that was negative. It only stayed visible for about ten days and then was removed.
If you read all the user reviews, they are all positive. Obviously there is a skewed reporting here.
1&1 internat hosts two websites for me. Recently I was not able to access them nor allowed to edit them for at least a week and a half. I had emailed and called tech support several times a day and never recieved any help. [...]
|
Time Hosted over 3 years
Features :
Cost :
Support :
Control Panel :
May 31, 2007 | This host has proven to be unreliable and the support has been unresponsive and unable to...
1&1 Web Hosting Rating (0.5 out of 5)provider reviewed by Duane Crampton ( duanecrampton@h... )
This host has proven to be unreliable and the support has been unresponsive and unable to help.
For at least the last seven days I have been unable to edit my domains. Several emails to tech support have proved to be a complete waste of time - slow response time, and no practical answer. One told me that there was a bug in a program that they were running for maintenance on my account.
I have tried calling tech support several times. Obviously, tech support is outsourced out of country. [...]
|
Time Hosted under 1 month.
Cost :
Support :
May 29, 2007 | Absolutely do not go with this company!!!!! They are a HUGE joke!!!! I just got off the phone...
1&1 Web Hosting Rating (0.5 out of 5)provider reviewed by Hava ( havndoug@c... )
Absolutely do not go with this company!!!!! They are a HUGE joke!!!! I just got off the phone with them for the sixth time in two days trying to get my service set up correctly, and either everyone I talked to didn't speak English AT ALL or they were passing me on to someone else. "Call this number." "Wait for an e-mail to come with the info in it." I was promised three different e-mails, and only received one. They treat you like you're stupid when you call, instead of trying to help you [...]
|
Time Hosted 1 to 2 years
Features :
Cost :
Support :
Control Panel :
November 27, 2006 | 1and1.com has the worst customer service of any internet related company I have ever done business...
1&1 Web Hosting Rating (0.5 out of 5)provider reviewed by Hunter La ( tshakaworld@y... )
1and1.com has the worst customer service of any internet related company I have ever done business with. I am ashamed that I have referred so many people to them. Their registration fees are low, but not as low as the quality of their customer service. I have been with the company for about 2 years and currently have about 44 registered domains hosted my them. I called today for the first time with a dispute. The Customer Service representative put the manager, Benjamin, on the phone. This guy [...]
|
Time Hosted 3 to 6 months
Features :
Cost :
Support :
Control Panel :
November 19, 2006 | This is the worst company I've ever dealt with, my site was down for 5 days (it's still down) and...
1&1 Web Hosting Rating (0.5 out of 5)provider reviewed by John ( jw23_@H... )
This is the worst company I've ever dealt with, my site was down for 5 days (it's still down) and they refused to accept responsibility for it. THey claimed it was the code. Interestingly enough, today I bought service through another company, uploaded the site, and it works fine. Hmmm.
1and1, horrible customer service, site down for 5 DAYS, what more can I say. Oh yeah, one more thing, the girl on the customer service line didn't know what IIS was (I have a windows host package).
|
Time Hosted 1 to 2 years
Cost :
Support :
November 13, 2006 | This company has many issues and the worst is when you try and move away. We found that although we...
1&1 Web Hosting Rating (0.5 out of 5)provider reviewed by harnser ( harnser@c... )
This company has many issues and the worst is when you try and move away. We found that although we followed all their instructions they failed to release the domains on transfer, then allowed them to expire without notification (going into redemption), then refused to help unless we paid them a fee and restarted another account with them.
Nice game of hostage. Buyer beware - don't trust this company with the domain registration they'll make you pay for it in every way possible.
We are [...]
|
Time Hosted 6 mo. to 1 year
Features :
Cost :
Support :
Control Panel :
November 13, 2006 | "You get what you pay for", and 1and1 is no exception. Control panel is difficult to use, and the...
1&1 Web Hosting Rating (1.5 out of 5)provider reviewed by Joe ( Jotopia2006@Y... )
"You get what you pay for", and 1and1 is no exception. Control panel is difficult to use, and the customer service is GOD AWFUL (45 - 60 minute waits, and sometimes with hangups) and customer service ant technicians can't even speak ENGLISH. This summer, I moved, and thus my credit card info changed. In 9/06, 1 week after the end of my contract period, they couldn't renew me for the next 6 months (email changed also), and they locked my domain and account access (which is understandable). [...]
|
Time Hosted 3 to 6 months
Features :
Cost :
Support :
Control Panel :
November 8, 2006 | High number of outages (sites, IMAP servers, MySQL database connections), but very inexpensive and...
1&1 Web Hosting Rating (2.5 out of 5)provider reviewed by Steve Crump ( scrump@t... )
High number of outages (sites, IMAP servers, MySQL database connections), but very inexpensive and plenty of features. Also poor phone support - in the event of global problems a recorded script plays and then the call is disconnected. Okay for personal use, not recommended for critical business application.
|
Time Hosted 2 to 3 years
Features :
Cost :
Support :
Control Panel :
August 27, 2006 | Features are Great. Software provided free is good for new users. Internet login to account and...
1&1 Web Hosting Rating (1.5 out of 5)provider reviewed by Eddie Brown ( eddie_brown@y... )
Features are Great. Software provided free is good for new users. Internet login to account and control of account and features easy to use. The one single problem is the billing department.
They have shutdown my site for issues that they were not able to discuss in detail with me. You are not allowed to talk or email billing management or supervision. The customer reps in billing refuse to let you talk with superiors. Over charges seem to be common and reps are very rude when they are [...]
|
Time Hosted 2 to 3 years
Features :
Cost :
Support :
Control Panel :
August 3, 2006 | I host over 50 domains with 1&1. Overall, while access is sometimes slow, I have been happy with...
1&1 Web Hosting Rating (2 out of 5)provider reviewed by drh ( dan@a... )
I host over 50 domains with 1&1. Overall, while access is sometimes slow, I have been happy with them.
Tonight I was working on one of my sites and started getting "Cannot find server" messages during an editing session. I shortly found out that I could not access *any* of my 1&1 accounts. After calling support I learned that they had locked my local IP address for too many FTP access attempts or something of that nature (I had not been doing anything using FTP at the time I got cut off). [...]
|
Time Hosted 1 to 2 years
Features :
Cost :
Support :
Control Panel :
June 21, 2006 | 1and1 started out looking like it was going to be fine, until I actually expected to host...
1&1 Web Hosting Rating (1.5 out of 5)provider reviewed by Russel ( russel@a... )
1and1 started out looking like it was going to be fine, until I actually expected to host functional pages with them. It takes over 20-seconds to load a simple 4 page flash site that was created with their tools.
Their customer support is slow and painful to work with.
Their email spam filtering is non-existing and was only about 2% accurate, I have since moved my email elsewhere and see ~95% accuracy.
I will either go back to hosting it myself (even with managing the servers, it [...]
|
Time Hosted 2 to 3 years
Features :
Cost :
Support :
Control Panel :
April 7, 2006 | I had 2 hard disk crashes, over 2 years due to their poor hardware.If that wasn't bad enough, the...
1&1 Web Hosting Rating (0.5 out of 5)provider reviewed by Henry Simpson ( henry@n... )
I had 2 hard disk crashes, over 2 years due to their poor hardware.
If that wasn't bad enough, the support service is that bad you'll end spending all the cash you saved (because there cheap for a reason) by using them on the 0870 support number. Which diverts you all around the world, I ended up talking to people in the phillapines, on a poor line trying to figure out what had happened to my server.
As a final insult, I had a verbal agreement to cancel my contract on a certain date. When [...]
|
Time Hosted 2 to 3 years
Features :
Cost :
Support :
Control Panel :
March 31, 2006 | My account (Eddie Brown) is 2 years old. Last week they shutdown all of my websites for the 24...
1&1 Web Hosting Rating (1 out of 5)provider reviewed by Eddie Brown ( eddie@s... )
My account (Eddie Brown) is 2 years old. Last week they shutdown all of my websites for the 24 hours that they had me locked out of my account. The account was locked out by "Admin". As you may know, users are NOT allowed to speak or email "Admin" directly. I finally got my account back in service by going thru billing and tech support. "Admin" is only open during the 9 to 5 hours. I have yet to get a satisfactory answer to who and why they locked out my account. They will not pay for the [...]
|
Time Hosted 1 to 3 months
Features :
Cost :
Support :
Control Panel :
March 8, 2006 | OK; their price is fine. But that's all. If one really needs support, he can forget it. Overall:...
1&1 Web Hosting Rating (1.5 out of 5)provider reviewed by mata hari ( matahari@w... )
OK; their price is fine. But that's all. If one really needs support, he can forget it. Overall: frustrating and wasted money.
|
Time Hosted under 1 month.
March 7, 2006 | This has got to be the world's worst provider. If you are looking for support, avoid 1and1 like the...
1&1 Web Hosting Rating (2.5 out of 5)provider reviewed by Frank Whittle ( omeyas@n... )
This has got to be the world's worst provider. If you are looking for support, avoid 1and1 like the plague!
Read their page, and they sound brilliant, trying to contact them is like trying to contact the dead! Nobody answers the phone, they'll just keep you on hold for ever. I've never got though yet!
E-mail, much the same, forget it! I've sent about 10 in the last week, never had a reply to any.
Unless you want to end up frustrated like me and many others, go elsewhere! 1and1 is [...]
|
Time Hosted 3 to 6 months
Features :
Cost :
Support :
Control Panel :
September 7, 2005 | Good hosting services... *horrible* cancellation process that was extremely impersonal, and...
1&1 Web Hosting Rating (2.5 out of 5)provider reviewed by John ( voxel@m... )
Good hosting services... *horrible* cancellation process that was extremely impersonal, and unneccessarily complicated
|
Time Hosted 1 to 3 months
Features :
Cost :
Support :
Control Panel :
September 1, 2005 | Very bad service!Got billed for a hosting plan registered to a guy in UK when i live in Canada....
1&1 Web Hosting Rating (0.5 out of 5)provider reviewed by aenima666 ( aenima666@v... )
Very bad service!
Got billed for a hosting plan registered to a guy in UK when i live in Canada. They let it go, when I saw that on my credit card, I called them and they said they couldn't do anything for me. I had to send them a registered letter saying the same and to contact Visa so they could contest the transactions.
This being said, I was a previous customer of them, so is there any security breach in their database? I do believe so, same thing happened with Yahoo, but they were [...]
|
Time Hosted 3 to 6 months
Features :
Cost :
Support :
Control Panel :
August 23, 2005 | 1&1 rocks! I will recommend them to anyone who asks. I got 5 free domain and $600 worth of software...
1&1 Web Hosting Rating (5 out of 5)provider reviewed by Rob Higgins ( hostmaster39@h... )
1&1 rocks! I will recommend them to anyone who asks. I got 5 free domain and $600 worth of software + more features than I know what to do with.
|
