WebHostingTop » Providers » 1PlanHost Review » User Reviews » Rating #316 1PlanHost got a negative review from Doug ( doug@m... ) on May 02, 2006. 1planhost.com is not yet in top 10 or one of best rated brands on web-hosting-top.com
1planhost is an average hosting company. Even though they rave about thier customer support and 100% uptime guarentee they lack in both areas. They claim 100% uptime and that you will not just get the run of the mill answer from tech support but that is exactly what you get the run of the mill and if you try to request a credit for an outage they always say that it was not an internal issue and only internal issues are covered.
I have been with them for over 4 years now and have always ended up letting those things slide. It seems that every two years they move to a different data center and put all of thier customers through hell.
They always say that it should be transparent to the end user but it always blows up.
This last move cost many companies a lot of money and when a support ticket was issued there was no response. They always seem to wait until the issue has been corrected (sometimes hours later) then write you back saying they don't see any issue.
We have been looking for a new location, I just don't want to put my customers through our move after they just went through this one.
1planhost has become less than desirable and unless they offer up some fantastic bonuses to current customers I believe they will loose at least 40% of thier current client base, at least the shared hosting. I am not sure if they even have dedicated servers.
I just felt like I should put that out there for others investigating companies to host their site.
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