WebHostingTop » Providers » 1PlanHost Review » User Reviews » Rating #327 1PlanHost got a negative review from Bjorn Kaarlstrom ( bkarlstrom@b... ) on May 05, 2006. 1planhost.com is not yet in top 10 or one of best rated brands on web-hosting-top.com
I have been with 1planhost for over 8 years (previously burlee.com). I have experienced numerous annoying problems since Burlee sold its hosting operations to 1planhost. A couple of years ago 1planhost decided to change to Win2000 servers and gave me no choice but to upgrade. That transition was a nightmare and ended up in them putting someone else’s pages on my server causing people that keyed in my domain ended up on some Lutheran church web site. Well they fixed it after lots of back and forth.
I have noticed a lot of outages. It happens very frequently (like right now when both of my websites are inaccessible). My email connections are also shaky and I get frequent error messages.
Interesting about email is that I used to have a setup whereby I had one email address that could accept attachments up to 40MB or so while all the others was set to 5MB. That worked fine because I'm working with large attachments. But without warning 1planhost just decided to change the rules and I started to get complaints that people could not send me a 5.5 MB PowerPoint, etc. Despite my pleadings they have not been willing to change.
Well, if that was the only problem I had with them I would not be so negative.
But, in the recent change to Win2003 serves 1planhost really screwed up. In short, they migrated one of my websites content but "forgot" to migrate some image folders containing images that were used for ongoing ebay auctions!! To add fuel to fire, I was no longer able to login using my credentials so I could do nothing but see my auctions dwindle down with bad results. After numerous tickets (most of them got the response "your website seems to work fine") and phone calls I finally got access after 2 weeks!!! But I’m still left with no FTP access. I spoke with a service technician 5 days ago (for the second time) about the fact that I could not use my old FTP credentials. He promised to look in to it and get back. I still have no resolution to that and can not use my FTP login. I probably have to wait forever. And yes, I had been set-up originally with both FTP and FP access!
Another anecdote is that when they migrated the servers both the old and the new servers was to be accessible â€" the old one until April 30. False! My old server could not be accessed (even by their own support technicians) so I could not go back and retrieve the image files which they had forgot to migrate.
As soon as I have located another host that looks reliable I shall change hosting company. I will do this not because 1planhost have had technical problems but because their inability to resolve them. Their help desk is seriously flawed and phone support people do not follow through with their promises, neither do they keep track of an ongoing case so they can retrieve the situation when you call again. I have two websites right now and I'm planning 3 more.
Based on my experiences my recommendation is STAY AWAY FROM 1planhost!!
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