WebHostingTop » Providers » 1PlanHost Review » User Reviews » Rating #332 1PlanHost got a negative review from Windchimes ( jim@w... ) on May 06, 2006. 1planhost.com is not yet in top 10 or one of best rated brands on web-hosting-top.com
Often people will offer a review only when they are tweaked at thier host. In my case, if you look on the testamonials page for 1planhost you will see that I left them a review full of praise and accolades (Jim Spolerich from www.windchimespavilion.com). That review was posted several years ago when 1planhost was indeed a great company to work with. I have been with 1planhost for over 4 years. Darrel Williams had a good feel for what was important for the success of his business and placed customer service high on the list.
Now a new company has purchased 1planhost and has migrated all of its accounts to new servers. The transition was a complete mess. Many websites, including mine, were unable to publish for several weeks. As of today, May 6, 2006 many websites are still unable to publish. In my case, I can publish but I still have email and shopping cart issues. I am not shut down but the situation makes it very difficult to receive orders and contact customers.
Any time a major migration from servers occures one can expect issues to arrise. I suspect most people would be irritated by the issues but those feelings could be mitigated if the new company were to keep customers informed and let them know that their individual issues were being addressed. In our case, the new company has apparently been overwhelmed by all the problems and has elected to totally ignore support tickets. This may be an unfair or inaccurate statement but it is based on my recent experience and the other recent reviews I have read. None of my support tickets submitted by me since April 15 have been delt with or acknowledged in any way. One gets the feeling that 1planhost just left and locked the door.
There are hundreds of website hosts available and some have got a grip on customer service. It would be worth your while to search on "host reviews" and find one that is highly ranked by its customers. At this point it appears that 1planhost is not one of them.
I will be moving all my websites to a new host next week. I suspect there will be a mass exodus by other customers of 1planhost over the next few weeks as well. ...My recommendation to prospective 1planhost customers would be to look elsewhere for your hosting needs.
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