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Time Hosted 1 to 2 years
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April 3, 2006 | This company has many hidden charges. I paid for services for the entire year when purchasing my...
Aplus.net Rating (0.5 out of 5)provider reviewed by Jataun ( msellis100@y... )
This company has many hidden charges. I paid for services for the entire year when purchasing my plan. After that I recieved billing on my account (direct debit) every two weeks. I called to fix this several times during which their overseas customer service changed my plan and added another bill? My services were not working and I called in to have everything removed that I did was not included in the year plan once again. Most of my domains and services were not working and were paid for so I [...]
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Time Hosted under 1 month.
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June 12, 2006 | AVOID! They couldn't solve a simple technical issue, so my website was useless. I cancelled the...
Aplus.net Rating (0.5 out of 5)provider reviewed by mark ( maark_75@y... )
AVOID! They couldn't solve a simple technical issue, so my website was useless. I cancelled the services using their online cancellation form, but they kept billing me. When I asked for refund, they lied that they never got my cancellation.
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Time Hosted 1 to 2 years
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November 2, 2006 | After I cancelled they sold my contact email address to spammers. Just another reason not to host...
Aplus.net Rating (0.5 out of 5)provider reviewed by Bra ( bradford@v... )
After I cancelled they sold my contact email address to spammers. Just another reason not to host with Aplus.net. See my email record for that email address that was only ever used for contact with them http://www.vosupply.com/aplusnet.gif
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Time Hosted 1 to 2 years
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February 26, 2007 | Stay away from this company at all costs. I used to host with Aplus.net. I chose to change...
Aplus.net Rating (0.5 out of 5)provider reviewed by Mark ( marklinford@b... )
Stay away from this company at all costs. I used to host with Aplus.net. I chose to change hosting companies. I cancelled with Aplus.net and then they still went ahead and charged me for another year's worth of hosting even though I had cancelled and my site was being hosted with someone else. They would not refund my money even though they were clearly in the wrong. These people are rip-offs! Do not use this company.
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Time Hosted 1 to 2 years
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April 9, 2007 | Definitely do not use this company. I thought I had researched this company, but obviously not...
Aplus.net Rating (0.5 out of 5)provider reviewed by -anonymous- ( -no email- )
Definitely do not use this company. I thought I had researched this company, but obviously not enough. I am having the same problems as the other reviewers. Hidden charges galore.
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Time Hosted 6 mo. to 1 year
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April 16, 2007 | I purchased a dedicated server from them and though I may have had a few problems they are very...
Aplus.net Rating (5 out of 5)provider reviewed by Matt D ( mattd@h... )
I purchased a dedicated server from them and though I may have had a few problems they are very responsive and much better than any other company I have hosted with. I currently have just under 10 domains that I mange on my server with ease. The control panel/server administration software I use with it is Plesk which is by far the best I have ever used before. There are no hidden costs all costs are associated to what I have purchased and agreed to. If I do have a dispute about my bill they [...]
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Time Hosted 6 mo. to 1 year
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May 29, 2007 | We had a dedicated server by them for 6 months.They charge your credit card for services you...
Aplus.net Rating (0.5 out of 5)provider reviewed by Odenplan ( franson@h... )
We had a dedicated server by them for 6 months.
They charge your credit card for services you don't order.
The last week it has had 12 hours downtime on the network itself. 4 + 4 + 4 = 12 hours. The server has been fine, but their network sucks.
The support has no clue about when and how they will fix their serious quality problem.
They claim a 99.99% uptime. They don't live up to that. Aplus.net is a fake. Just avoid them.
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Time Hosted under 1 month.
August 8, 2007 | Endless problems with their suport. Stay away from them! I had to file a claim with the BBB and...
Aplus.net Rating (0.5 out of 5)provider reviewed by -anonymous- ( -no email- )
Endless problems with their suport. Stay away from them! I had to file a claim with the BBB and do a charge back to get my money back from them. They didn't offer the services that they claimed on their website. When I asked about them, they told me that if I had searched the Knowledge Base, I would have seen that they defined the services differently than most. Bait and switch all the way.
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Time Hosted 6 mo. to 1 year
September 21, 2007 | I concur with many other contributors: Stay away from Aplus.net. Don't make the mistake we did....
Aplus.net Rating (0.5 out of 5)provider reviewed by laurent martin ( lma.smm@g... )
I concur with many other contributors: Stay away from Aplus.net. Don't make the mistake we did. Their support is terrible and their quality of service below par. They have been down for the past 45 min and there is no one to be reached. Even their core commercial website (www.aplus.net) has been down. Their entire infrastructure is still down as I am writing.
This a testimonial to their capacity to keep your business up and running. By now my company has lost a few thousands of dollars of [...]
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Time Hosted 1 to 2 years
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November 30, 2007 | I've got a high end dedicated server plan. Aplus.net is really bad. I've had four major outages...
Aplus.net Rating (0.5 out of 5)provider reviewed by -anonymous- ( -no email- )
I've got a high end dedicated server plan. Aplus.net is really bad. I've had four major outages with them in the past two months. I am moving my server to a new host, but didn't want to take the time over the holidays. So I stayed with them. Big mistake. 25-75% package loss for the last 3.5 hours. Its November 29th, you can imagine the money I'm losing... Their customer support is horrible, they won't notify you about outages and they won't give you updates as they repair their systems. This [...]
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Time Hosted 3 to 6 months
December 1, 2007 | 11/30/2007 - I have been with them for 6 months, and today is the second major outage! In fact...
Aplus.net Rating (0.5 out of 5)provider reviewed by Rick ( -no email- )
11/30/2007 - I have been with them for 6 months, and today is the second major outage! In fact today my server has been un reachable for most of the day! As soon as its up I am moving ASAP!
They keep quite about downtime hoping no customers notice... Stay clear of them!
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Time Hosted 1 to 2 years
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December 3, 2007 | My server has been down for 5 days now and they are still unable to provide me a date as to when it...
Aplus.net Rating (0.5 out of 5)provider reviewed by Brian ( brianswebshop2@a... )
My server has been down for 5 days now and they are still unable to provide me a date as to when it will be back up. And the sad thing is, they are still taking orders for new servers.
This is what is on their site
http://servers.aplus.net/servers_guarantee.html
and this is how they honor it:
Dear Sir or Madam,
Below is Your online chat session with Aplus.Net's representative:
2007-12-03 11:43:35: Visitor50039: status please
2007-12-03 11:43:40: jennys: hi
2007-12-03 [...]
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Time Hosted 1 to 2 years
December 16, 2007 | Aplus.net hosting service is terrible, for past year, their have outage or some known network...
Aplus.net Rating (3.5 out of 5)provider reviewed by denny ( ttidy@y... )
Aplus.net hosting service is terrible, for past year, their have outage or some known network problem, they will not notify its customer!!! you find out your website was down after some hours later from your own customer...
When you call the their tech support, they will tell you they don't know anything about their outage, and telling you to go somewhere else if you are not happy about their service, their up time is terrible and non guaranteeable!!
I want to get out their service [...]
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Time Hosted over 3 years
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January 30, 2008 | Used cedant.com (sub of Aplus.net) and our website and emails have been down for 2 weeks now. Data...
Aplus.net Rating (2.5 out of 5)provider reviewed by Another dissatisfied client ( soarer1@h... )
Used cedant.com (sub of Aplus.net) and our website and emails have been down for 2 weeks now. Data on our website also lost. Support is non-existent and same responses as the posts below. Contemplating taking legal action as we have lost business for 2 weeks. Will be back to post update. Gross negligence is a crime cedant/aplus. You need to take responsibility.
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Time Hosted under 1 month.
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May 6, 2009 | Wow, this is just an icing on the cake to go along with the horrible service I received.Not only...
Aplus.net Rating (0.5 out of 5)provider reviewed by Jay Vince ( jaysb7@h... )
Wow, this is just an icing on the cake to go along with the horrible service I received.
Not only did I never get to use my dedicated server or any services but now I lose my money too. Sorry you should change your name from Aplus.net to FPlus.net, worst service Ive ever been exposed to. Just a bunch of thieves.
Thanks again Fplus.net
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Time Hosted over 3 years
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June 12, 2009 | I am a web designer. Based on a review CNET did on Aplus years ago, I put all my accounts under...
Aplus.net Rating (0.5 out of 5)provider reviewed by C. Daynes ( -no email- )
I am a web designer. Based on a review CNET did on Aplus years ago, I put all my accounts under Aplus thinking they were reliable (thanks CNET). I was not a reseller - I just used their services. As time went by some clients had terrible problems particularly with email - the servers would go down with regularity, clients lost days of email and of course called me to complain. Aplus tech support always would indicate it was no big deal it would be fixed in 24 hours, it was always [...]
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Time Hosted 6 mo. to 1 year
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October 29, 2009 | they were recently purchased by hostopedia. since then it has been nothing but issue after issue...
Aplus.net Rating (0.5 out of 5)provider reviewed by fran ( g4@g... )
they were recently purchased by hostopedia. since then it has been nothing but issue after issue with no end in sight. hostopedia is the worst i have ever dealt with and i keep losing money every day. stay away from aplus as they are just a helpdesk now and hostopedia is 10x worse than any old review you see on here about aplus.
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Time Hosted over 3 years
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November 17, 2009 | I have been with aplus.net for over 3 years now and although there has been many problems I decided...
Aplus.net Rating (0.5 out of 5)provider reviewed by Steve ( gumtrunk@y... )
I have been with aplus.net for over 3 years now and although there has been many problems I decided to stick with them because I had so many problems with previous hosts that i thought this one wasn't so bad for a shared hosting provider.
But as time went on, my view started to change for the worse:
1)
As many people with aplus.net, people used to send me emails I never received. When asked about it, all support could say was, well, it has been received by our server so it should be with [...]
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Time Hosted over 3 years
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December 29, 2009 | Hace menos de 1 año que empecé a ver cambios a PEOR en el servicio de APLUS, que los primeros...
Aplus.net Rating (0.5 out of 5)provider reviewed by Luis Fungairiño Martín ( -no email- )
Hace menos de 1 año que empecé a ver cambios a PEOR en el servicio de APLUS, que los primeros años fué excelente.
Ahora parece que han cambiado de servidores y que incluso han subcontratado alojamiento con algún otro proveedor.
Ha cambiando el Panel de Control, han cambiado las rutas de alojamiento, ha cambiado el Webmail. TODO A PEOR
Ahora incluso ha dejado de funcionar el envío de formularios mediante PHP en 7 formularios que tengo funcionando.
No dan respuesta, simplemente me [...]
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Time Hosted 2 to 3 years
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January 11, 2010 | I had been a customer for years and was satisfied, but they recently did an "upgrade" and broke the...
Aplus.net Rating (0.5 out of 5)provider reviewed by Steven M ( stevenminnick@g... )
I had been a customer for years and was satisfied, but they recently did an "upgrade" and broke the ability to host wordpress blogs (due to a VERY outdated version of libxml2 from 2006 you can't update the blog from any 3rd party app). They refuse to fix it and are even less helpful about compensating me for the headaches they have given me. I'm writing this review and then leaving them ASAP! I fought with them for 2 months with closed service tickets with no reason, no responses, nothing. [...]
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Time Hosted over 3 years
July 31, 2010 | I have been with Aplus.net since 2003. In December I was told all of my accounts were being...
Aplus.net Rating (0.5 out of 5)provider reviewed by Nikki ( nikki_walt@y... )
I have been with Aplus.net since 2003. In December I was told all of my accounts were being upgraded (I have a reseller account for a local web firm). I soon realized that the company had switched hands and in a matter of days stellar service went down the tubes. No cron job functionality (still unfixed to-date), cannot access email or database files via ftp as they are farmed out to another party, carrier zone. Their 99% uptime guarantee is a joke. I still do not have full functionality of [...]
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Time Hosted over 3 years
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August 17, 2010 | I have been with aplus for several years, and back in march, I started being charged for extra ftp...
Aplus.net Rating (0.5 out of 5)provider reviewed by Michael Smith ( michael@r... )
I have been with aplus for several years, and back in march, I started being charged for extra ftp accounts ($3.98) and it lasted for 2 months then it went up to $7.96 and went for three months. It is Aug. and I contacted them about this back in June and I am still having the problem and they said it was fixed. They are refusing to give me a refund:
"We do not offer prorated refunds on any of our services." This was from
Caysha Steger
Manager, Escalations and Retentions
APLUS.NET, a [...]
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Time Hosted over 3 years
January 5, 2011 | I feel the pain with Aplus.net. Last year with the platform change they really screw me for about 2...
Aplus.net Rating (2.5 out of 5)provider reviewed by Mark Wadsworth ( markwadsworth@y... )
I feel the pain with Aplus.net. Last year with the platform change they really screw me for about 2 months. I missed most of the cyber Christmas shopping season. About late Dec 2009 they fixed my site. Aplus.net was on thin ice with me. About mid way through 2010 I was cooled off with them and signed on for another year with them. That was a big mistake on my part. About 3 and a half weeks ago my store went down again. It was down had for 2 weeks during Christmas again. They fixed it but all [...]
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