WebHostingTop » Providers » Aplus.net Review » User Reviews » Rating #14874 Aplus.net got a negative review from Nikki ( nikki_walt@y... ) on Jul 31, 2010. aplus.net is not yet in top 10 or one of best rated brands on web-hosting-top.com
Aplus.net7500 W. 110th St. Suite #400 Overland Park, KS 66210877.275.8763 support@aplus.net | Time Hosted :over 3 years
| I have been with Aplus.net since 2003. In December I was told all of my accounts were being...
company reviewed by Nikki ( nikki_walt@y... ) on Jul, 31 2010
Overall Rating:   1 (out of 10)
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I have been with Aplus.net since 2003. In December I was told all of my accounts were being upgraded (I have a reseller account for a local web firm). I soon realized that the company had switched hands and in a matter of days stellar service went down the tubes. No cron job functionality (still unfixed to-date), cannot access email or database files via ftp as they are farmed out to another party, carrier zone. Their 99% uptime guarantee is a joke. I still do not have full functionality of my accounts, which caused me to lose 4 customers to date and when I asked for some of my money to be refunded since my accounts were down for a little over a week during the upgrade, form mail stopped working for about 2 months, all autoresponders were deleted and never reactivated, and cron still isn't working- no response. I would have left in December except with client email accounts totaling around 300 and no longer have access to create a backup- causes a nightmare for m
e to switch....but I am working on it. They no longer have one competent tech or customer service work working for them. It's sad to see what was a great company go to to such dismal depths so quickly. By the way, one thing I have never had an issue with since December 2009- them charging my credit card. This also changed. They now charge 15 days in advance for domains and they do not list all the individual services you are charged any longer, so that you cannot easily tell if something is wrong. In addition, I have had the billing dept charge me several times after I asked them to change something and never receive a response to any of my contacts to billing. I would be truly shocked if they manage to keep any of the old customers. Just recently, they changed my ftp login information without any notice to me. I only realized it when my third party providers informed me that they were not able to drop any feeds any longer and client complaints started rolling in that their sites weren't being updated. Their response when I contacted them
- another server 'upgrade'. If I receive 1 more 'upgrade' I may just decide to invest the money to get my law firm involved....class action suit anyone?
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