He don't let you backup your own website
I use cpanel and whm all accounts have access to account features such as, phpmyadmin, cpanel, both of which contain their own built in back up features not to mention my own regular back ups of all client accounts to my own personal media so that any time a client needs a backup i have a backup ready and waiting clients also have ftp access should as with all hosts be maintaining their own regular back up of their site.
The person i believe to have posted this using my own personal email address is my ex business partner, there was a dispute which lead to the termination of the partnership. i terminated the hosting account that my ex partner held on my service as he did not wish to take a paid hosting package from me and the shear size and volume of traffic to his site would have required this. I cannot help that my ex partner failed to back up his own work and due to his activities after the closure i simply destroyed my backups of his site as he was no longer going to be using my service. -- cdjhosting.com representative