WebHostingTop » Providers » C I Host Review » User Reviews » Rating #842 C I Host got a negative review from Roger ( rsmisc@h... ) on Dec 07, 2006. cihost.com is not yet in top 10 or one of best rated brands on web-hosting-top.com
I have now read many reviews about this company and I wish I would have done more research. Epinions.com has many negative reviews as well. I would have never decided on C I Host if I had read these reviews. I never made it past 5 days in the trial period. My problems started when I was using their online chat with their sales person Jason Brice. After a slow response from him which I understand happens with online chat, he asked me to hold on. I waited about 15 minutes. I finally go sick of waiting so I called. They must be a smaller company then they state since Mr. Brice answered the phone. I identified myself and he stated that he lost the connection. To my surprise, I would think any good salesman would at least contact me via email stating they lost the connection since he had my email address. All was forgiven when he did help me out and get me setup but then the problems started.
After receiving my test account, and I am very glad I setup a test account instead of moving my domain over since I work of a large government organization, I found out I received the wrong “template email” as they stated. After another hour on the online chat I found out that the company is full of incompetence. I tried to attach my chat session but the system would not allow it. But I was passed around between a windows tech to a UNIX tech then back to a windows tech. They would point me to documentation that was wrong on the website. I guess I should have know something was wrong when even their sales material has wrong data like the version of ASP they are using. They may be certified with SAS 70 type II but even with that certification, the support is not worth the time.
Overall, after 3 requests for callbacks, One Mr. Brice requested, one I used their call back feature on the website and the last was an actual voice mail with their accounting department. I never received one back. Even canceling the account is a pain. I emailed Jason Brice again for a call back, I received a read receipt and over a week later I did not hear a word. Again, poor customer service. I am surprised a company that states “Bigger Network, Better Service” is still in business.
I could go on and on but I just wanted to put my 2 cents in as to why not to go with this company for web hosting.
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