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| WebHostingTop » Providers » Codero Review » User Reviews » Rating #16414 Codero got a negative review from Cablesys ( ryu@c... ) on May 03, 2011
We have two dedicated server with Codero and both servers got hacked!!!! We turned to Codero for assistant on getting the site up and running but the answer was unsatisfactory. Our site was hacked; our backup was compromised so we had no choice but move to a new hosting company. We couldn’t count on them in time of needs, on top of it; they won’t allow us to cancel our service because they have a 7 days prior cancelation policy.
Codero refused to cancel our next term even though the cancellation was confirmed one day before the anniversary date. They made us paid a full year service fee of $2870 for 0 day of used service. The company tricks you into enrolling their automatic billing so they can bill you with or without your consent. …..horrible customer service, horrible technical support and horrible business/billing policy.
Dear Cablesys, it is unfortunate that your servers were hacked. As outlined in our Service Level Agreement we are not responsible for patching the security vulnerabilities of a server if the server is not in our managed services program. Regardless of your future hosting choices, we would encourage you to invest in a managed hosting platform that will help you secure your scripts and server.
Regarding our cancellation policy, we are proud of our 7-day required notice as the industry standard requires a 30 day advanced notice to cancel a service. In addition we send a courtesy renewal reminder prior to the annual renewal giving our customers advanced notice if there is a need to cancel the service prior to the 7 days cancellation period. We also email and call to assist customers when billing challenges arise. If cancellation is not submitted prior to the 7 days before renewal we are unable to process the cancellation which is clearly outlined in our Terms of Service. -- codero.com representative
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