WebHostingTop » Providers » Easy CGI Review » User Reviews » Rating #5371 Easy CGI got a negative review from Mike ( usf99fan@g... ) on Jun 17, 2009
I am also a former Webstrike reseller and this migration has been the worst experience in the 10 years I have been hosting sites.
I have never dealt with a company that is soo clueless and incompetent! No one in support knows what they are doing! I will state what the problem is in a chat or email and they will continually ask me what the problem is. I tell the over and over and I am pretty sure they know how to read and figure it out!
After migration, one of my biggest e-commerce site goes down. Support claims that they didn’t know there was a SQL server associated with the account and that they could not find it or even turn the old servers back on. What kind of crap is that!!!?? How can you NOT know??
From a business standpoint, it makes no sense to turn off servers or wipe them after sites have been migrated. They should have had backups of backups and even kept the old servers online - just in case there was a problem. I have lost all of my backups and my database. I had to refund thousands of dollars for lost business, lost data and no websites!
They don’t even have the common decency to provide a year free for their mistakes and instead suspend what sites I do have left for nonpayment. For the sites that did migrate successfully, I continually get calls for downtime, no email and script errors in the control panel. Wow…I never thought hosting could get this bad.
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