WebHostingTop » Providers » Easy CGI Review » User Reviews » Rating #8444 Easy CGI got a negative review from Al ( -no email- ) on Dec 22, 2009
I can only say one thing - stay away from this company!
I was a happy customer of an excellent hosting company called WebStrikeSolution.
Unfortunately, EasyCGI bought Webstrike business along with all the customers database on March 2009, along with my hosting account which was migrated to EasyCGI.
The migration process itself was terrible and unprofessional with many unacceptable problems:
1. EasyCGI copied the site to the wrong location on their server (IIS was not pointing to the root folder).
2. They restored a copy of the site that was 3 weeks old and put it online - until I figured out the problem, users have already created new data in the database, so I had to waste many hours trying to sync between the two access database records (I had a duplicate key issues because of that). Of course EasyCGI did not have an up to date backup (luckily I had).
Since then my site experienced many hours of downtime and it took them way too long to respond to each downtime incident and to bring the site back online... so gracefully, they agreed to give me access to their premium support, for 2 month for free. But guess what, when the two months expired and they began charging for the premium support I have asked them to cancel the premium support – what do you think that they did? You guess it- they have canceled my hosting account and took the site offline.
And last but not least, this month there was a billing issue (something to do with credit I had in the account that was not reflected in the invoice), 1 day after I have received the corrected invoice (and even before i had the chance to pay - again due to a problem in their billing system that showed the wrong amount) they have pulled the plug and took the site offline.
To summarize the above - if you value your money or your website, skip this company.
There are much better deals in the market (from both price & service perspectives)
If you want more details you are welcome to contact me by email:
3133728 at gmail.com
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