WebHostingTop » Providers » Globat Review » User Reviews » Rating #10268 Globat got a negative review from Kevin ( -no email- ) on Apr 25, 2010
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You are now chatting with 'Aldred Robinson'
Aldred Robinson: Hi Kevin. I apologize for the wait time. My name is Aldred Robinson, how are you today?
Kevin T: Hi Aldred
Aldred Robinson: How can I help you today?
Kevin T: Can you tell me what the hell is happening to my websites?
Kevin T: Steven Davidson promised me that it will be up WITHIN 24 hours
Aldred Robinson: I apologize for any inconvenience this has caused you.
Kevin T: and it's still not up yet
Aldred Robinson: One of our specialists are currently reviewing your account and will activate your account
as soon as possible.
Kevin T: how soon????
Kevin T: it's been more than 24 hours and you guys are still saying the same thing to me over and over
again??
Kevin T: what's there to be done, what's the problem, please tell me
Aldred Robinson: Our previous records show that you had contacted us via chat and confirmed that you had
deleted the file 'xyz' from your account.
Kevin T: yes yes yes
Kevin T: and then?
Kevin T: what else is there to be done?
Kevin T: it's been deleted long long time
Aldred Robinson: Our specialists are reviewing other contents of your account and will activate your account
as soon as possible.
Kevin T: how long??
Kevin T: we're doing business here
Kevin T: and i was promised that it will be back up within 24 hours
Kevin T: why do you need more time?
Aldred Robinson: Once the ticket is updated with the more information; our specialists will resolve it within 24 to 48 hours.
Aldred Robinson: Unfortunately, I can not provide you the exact time frame.
Aldred Robinson: We will try to resolve your issue as soon as possible.
Aldred Robinson: Thank you for your patience.
Kevin T: why can't they settle the problem now?
Kevin T: what else is there to do?
Kevin T: i've already deleted the file as instructed
Kevin T: can you guys just switch it back on now?
Kevin T: and it's already more than 24 hours now
Aldred Robinson: Unfortunately, it is not possible.
Aldred Robinson: We do have some procedure to follow.
Kevin T: so this is the service that we paid for
Aldred Robinson: As I mentioned that our specialists are reviewing your account and checking other contents of your account.
Kevin T: checking the account needs 48 hours
Aldred Robinson: We will activate your account as soon as possible.
Aldred Robinson: No, we will try to resolve your issue within our resolution time.
Aldred Robinson: However, I can not provide you the exact time frame.
Kevin T: Steven Davidson promised me within 24 hours too, but you guys just ignored what was
promised
Aldred Robinson: Kevin, I do understand your frustration.
Aldred Robinson: Unfortunately, I do not have the access to activate your account.
Aldred Robinson: One of our specialists will activate your account as soon as possible.
Kevin T: We are truly disappointed with your service and turn around time
Aldred Robinson: I have already updated the ticket#xxxxxxx with your message.
Kevin T: yes please
Aldred Robinson: Our specialists will activate your account as soon as possible.
Aldred Robinson: Do you have any other inquires?
Kevin T: I don't think you are able to help me at all.
it took them more than 30 minutes to pick up the web chat.
can you imaging how furious i am when my website is down for more than 24 hours and i (and them) can do nothing about it?
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