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Time Hosted 3 to 6 months
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December 9, 2008 | I use their 20.00 plan and plan on upgrading to their 49.99 plan. I have had no problems with them...
Homestead Rating (4 out of 5)provider reviewed by Mel Serflaten ( dcnevada@y... )
I use their 20.00 plan and plan on upgrading to their 49.99 plan. I have had no problems with them what so ever. I even got a call the next day welcoming me to the homestead family. I don't plan on going with anyone else and have recommended them many times to friends and family that are thinking about getting their own website.
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Time Hosted 3 to 6 months
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February 1, 2009 | I found Homestead to be very difficult to navigate when setting up my web site store front. Product...
Homestead Rating (0.5 out of 5)provider reviewed by Steve Brown ( tafsllc@e... )
I found Homestead to be very difficult to navigate when setting up my web site store front. Product entries require jumping from page to page and re-entering all information, even when it is identical for all products.
The Help Center is slow to respond and usually the response is totally unrelated to the question asked.
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Time Hosted 1 to 3 months
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March 2, 2009 | I set up my web site with Homestead, it was easy. I also got my domain name from them OK.I joined...
Homestead Rating (1 out of 5)provider reviewed by Jim Cotty ( jcmedical@g... )
I set up my web site with Homestead, it was easy. I also got my domain name from them OK.
I joined they Searchlight to get listed during a search but it has been a painful experiance. I have Email them a large number of times, changed my hit works,
called, asked for someone to call me.
When I signed up the SALESPERSON said someone would call me but never did.
Not worth the price.
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Time Hosted 3 to 6 months
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July 16, 2009 | These folks try hard but are overpriced for what you get. There are no Frontpage extensions and...
Homestead Rating (2.5 out of 5)provider reviewed by Brad McBride ( brad@v... )
These folks try hard but are overpriced for what you get. There are no Frontpage extensions and they use SiteBuilder software, which I think is inferior IF you know HTML code (I do) . I have talked to knowledgeable folks at homestead and some not so bright customer reps too. Overall its not bad. Just kinda... average. The price is too high for what you get and there is an awful lot of 'upselling' going on. They assume most people are not hip to selling on the Internet and thats when they try [...]
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Time Hosted under 1 month.
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August 7, 2009 | I had a client who worked with Homestead. Their control panel was worthless. As a web designer,...
Homestead Rating (0.5 out of 5)provider reviewed by Jeffrey Ludwig ( jeff@l... )
I had a client who worked with Homestead. Their control panel was worthless. As a web designer, I'm used to actually uploading files via plain, good old FTP. They required me to jump through hoops, using their homebrewed website design application in order to upload files, and it was not easy for me to download website files from their servers.
Second, Homestead is extremely dishonest in its business dealings. My client lacked the foresight, when he decided to go with another web hosting [...]
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Time Hosted 1 to 3 months
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October 30, 2009 | BEWARE of this overprices service claiming to be a leadin gprovider in ECOMMERCE SOLUTIONS. What a...
Homestead Rating (0.5 out of 5)provider reviewed by Pissed Consumer ( homesteadsucks@y... )
BEWARE of this overprices service claiming to be a leadin gprovider in ECOMMERCE SOLUTIONS. What a joke. You can't get a "decent" package under 20 bucks a month and by decent i mean the bare minnimum. What they do not tell you is for one, their "web builder" has NO SEO FEATURES at least for anyone interested in ranking in the search engines. Keywords and meta tags are it...no headers, no blog, no rss feed that works, the few times i have actually checked my own website from another location [...]
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Time Hosted under 1 month.
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November 26, 2009 | i SET UP MY "FREE TRIAL" AND SHOULD HAVE KNOWN IT WAS A SCAM WHEN I HAD TO GIVE CC DETAILS. I AM...
Homestead Rating (0.5 out of 5)provider reviewed by eLLIE ( TOODLES@T... )
i SET UP MY "FREE TRIAL" AND SHOULD HAVE KNOWN IT WAS A SCAM WHEN I HAD TO GIVE CC DETAILS. I AM IN EUROPE AND CANNOT CANCEL VIA EMAIL (THEY DONT TELL YOU THIS WHEN YOU SIGN UP!) I HAVE CALLED THEM 4 TIMES AND HAVE BEEN LEFT ON HOLD EVERY TIME - OVER 40 MINUTES EUROPE TO USA AND STILL NO ONE ANSWERS. STAY AWAY FROM THEM - THEY ARE A DISASTER - I CANT COMMENT ON CUSTOMER SUPPORT BECAUSE I HAVE NOT HAD THE OPPORTUNITY TO SPEAK TO SOMEONE.
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Time Hosted 2 to 3 years
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December 14, 2009 | Well, at present, I have 5 websites built by me, and done completely through Homestead. Their...
Homestead Rating (5 out of 5)provider reviewed by Emily Tack ( eks54@y... )
Well, at present, I have 5 websites built by me, and done completely through Homestead. Their customer support is EXCELLENT, their pricing is a bit steep, but it was marvelous for a "newbie" as I was years ago, to be able to get up and running fast and logically. I find their website builder to be easy to understand, fast, efficient, and user-friendly. Have never had any problems with them. Anything I did not understand was answered promptly, and on the first call. The only thing I'd like to [...]
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Time Hosted 1 to 3 months
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January 10, 2010 | Their services is terrible. I would avoid them. I am trying to obtain an EPP code to transfer my...
Homestead Rating (0.5 out of 5)provider reviewed by Austin ( austin@h... )
Their services is terrible. I would avoid them. I am trying to obtain an EPP code to transfer my site from them, but they will not change the code to not contain special characters.
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Time Hosted 2 to 3 years
January 26, 2010 | I have had deductions made from my bank account every month for two years now, despite not having...
Homestead Rating (0.5 out of 5)provider reviewed by Deirdre Hewitson ( seastar@i... )
I have had deductions made from my bank account every month for two years now, despite not having made use of even the trial website. I simply took a look at the templates, didn't want to use any, and sent an email asking Homestead to not make any further deductions. I live in South Africa, and cannot phone a call centre in America to ask them to cancel a deduction, which they are doing manually each month, when a simple email should suffice. Surely they have made enough money from me, without [...]
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Time Hosted 1 to 3 months
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May 3, 2010 | With very few exceptions I have never had as frustrating business relationship as I have had with...
Homestead Rating (0.5 out of 5)provider reviewed by Dan Jones ( dan@b... )
With very few exceptions I have never had as frustrating business relationship as I have had with Homestead and Intuit in general.
I started with a web site hosted by another company for the last 10 years. After buying a Quickbooks product I was sold a lie.
I was sold the web site hosting service, web site design service, storefront and optimization service. All were supposed to be able to be integrated.
They can not be integrated after all, I find this out after months and months [...]
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Time Hosted over 3 years
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June 20, 2010 | They offered a 30 day free trial and claimed that you can cancel anytime. But it won't let me log...
Homestead Rating (0.5 out of 5)provider reviewed by -anonymous- ( kfkesq@y... )
They offered a 30 day free trial and claimed that you can cancel anytime. But it won't let me log in to cancel my trial!! Everytime I log in it says server error. It's probably a scam!
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Time Hosted 6 mo. to 1 year
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July 1, 2010 | After reading these reviews, I notice one common trend: people who are unhappy with services, or...
Homestead Rating (5 out of 5)provider reviewed by John ( -no email- )
After reading these reviews, I notice one common trend: people who are unhappy with services, or feel they were scammed almost always write reviews. People: if you can't get to a phone to cancel an account, it may mean you are lazy. If you sign up for an account, put your credit card information in, and then forget about it, expect to be charged. Scam? Hell no. Homestead/Intuit is a great company for the basic website user. Is this for someone who wants to make a site to make their [...]
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Time Hosted 1 to 3 months
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July 5, 2010 | Hello, I was new to building a storefront and went with Intuit Homestead and regret it. There is...
Homestead Rating (0.5 out of 5)provider reviewed by -anonymous- ( dgenterprises@c... )
Hello, I was new to building a storefront and went with Intuit Homestead and regret it. There is ABSOLUTELY no customer support. You are totally on your own and SAID THAT TO ME. I called in because I had a lot questions, was on the phone with one gal for about 20 minutes and she just told me that she couldn't stay on the phone with me all day or hold my hand. That's is do it yourself program and I would have to figure it out on my own. I swear to you, those were her exact words. Never [...]
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Time Hosted 1 to 2 years
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August 9, 2010 | Homestead slack on customer service? Hang up and try again, everyone I have talked to has been...
Homestead Rating (4 out of 5)provider reviewed by Seriously ( seriously@g... )
Homestead slack on customer service? Hang up and try again, everyone I have talked to has been awesome and helped me way beyond the 20 minute mark. This site is not a scam, it is great and the price for what you get is amazing. It is easy to use, easy to cancel and easy to up-date.
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Time Hosted 3 to 6 months
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August 15, 2010 | What a bunch of jokers! Please stay clear of homestead.comI have been trying to get hold of them...
Homestead Rating (0.5 out of 5)provider reviewed by Elise Q ( thunderelise@a... )
What a bunch of jokers! Please stay clear of homestead.com
I have been trying to get hold of them for 7 months to not avail. I was away and my credit card expired. When I tried to log in to add my new card, it would not let me in.
Not only did I loose my website and all the contents,text and effort put onto it, I now have to create a brand new website for my business.
You cannot get hold of them on the phone and they will NOT reply to any emails. I have sent emails every two days for the [...]
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Time Hosted under 1 month.
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August 24, 2010 | I started their FREE TRIAL, had to give a credit card to get it. Didn't like their service,...
Homestead Rating (0.5 out of 5)provider reviewed by Tawny ( tawnmaru@j... )
I started their FREE TRIAL, had to give a credit card to get it. Didn't like their service, cancelled within days through their website and via email. Got no reply.
Didn't hear from them until months later when I see they charged my card. I tried to call them about it.
Customer "service" is very hard to get ahold of. Called several times, waited. The service rep told me he couldn't help me, I had to email their billing department.
Emailed their billing department and still haven't [...]
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Time Hosted 6 mo. to 1 year
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October 6, 2010 | I started with the free trial. Then I forgot to cancel. I was charged $5 per month I never even set...
Homestead Rating (0.5 out of 5)provider reviewed by Patti Burkhart ( skye2day@y... )
I started with the free trial. Then I forgot to cancel. I was charged $5 per month I never even set up with Homestead. I got to busy. I called after 4 months of paying $5.00 I was assured I was canceled. Well for the next 6 months I was still charged. I did not look over statements as they are usually right on. One day checking something I noticed they were still taking out money. I tried to call to no avail. I tried to log in to my account and could not do that. I could not locate anyone to [...]
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Time Hosted 2 to 3 years
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November 1, 2010 | I started with Homestead three years ago knowing nothing. It has been a process. I have been able...
Homestead Rating (3 out of 5)provider reviewed by craig barnard ( craigbarnard25@h... )
I started with Homestead three years ago knowing nothing. It has been a process. I have been able to do what I set out to do and build a storefront that gets people to visit my brick and mortar location. The few times I have called I feel I got good and full service even if I had to wait on the phone occaisionally. Definitely not a scam but I will now be looking into significant improvements and may or may not stick with Homestead. For me this was a very good decision to sign up.
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Time Hosted under 1 month.
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December 14, 2010 | This is a scam. You sign up for the 30 day free trial and then they don't give you any way to...
Homestead Rating (0.5 out of 5)provider reviewed by Judith Rainbrook ( dragonpc@e... )
This is a scam. You sign up for the 30 day free trial and then they don't give you any way to cancel.
I signed up to see what the service was like because I am helping a friend with their web site. I never created a web page. I responded to their initial email saying I did not want to use their service. I never received an email from them saying "OK, your free trial is over." And worse, you cannot cancel via the web. You HAVE to call them to cancel. That is ridiculous. Now I find I am being [...]
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Time Hosted 6 mo. to 1 year
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December 23, 2010 | Terrible company. I have rung them several times from NewZealand and asked them to stop my account....
Homestead Rating (0.5 out of 5)provider reviewed by Davena Murray ( davena@t... )
Terrible company. I have rung them several times from NewZealand and asked them to stop my account. They assured me they have stopped it and I have the proof in an email but they kept taking out money from my account. The bank here says I now have to cancell my accounts and start new ones just because this company are fraugilant...I have never before had this much problems. You can not get online help either...Never sign up with them !!!!
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Time Hosted under 1 month.
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January 11, 2011 | I have the same experience of signing up for a supposedly free trial (which I never proceeded with...
Homestead Rating (0.5 out of 5)provider reviewed by Susan Bennett ( bennett12@o... )
I have the same experience of signing up for a supposedly free trial (which I never proceeded with much less got anywhere near the stage of building a website) only to have Homestead start debiting my credit card for a service I never received. They have no "contact" option on their website and refuse to allow you to cancel your account through their website. They also refuse to acknowledge or accept cancellations advised by email.
I have advised my bank that Homestead are fraudulently [...]
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Time Hosted under 1 month.
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January 17, 2011 | The Federal Trade Commission and Department of Justice have been asked to investigate Homestead. ...
Homestead Rating (0.5 out of 5)provider reviewed by Susan Bennett ( bennett12@o... )
The Federal Trade Commission and Department of Justice have been asked to investigate Homestead. The CEO Justin Kitch has a blog for those of you who may wish to post comments to it, though of course he won't allow those comments to be posted, that's one way of getting through to him. http://ceounplugged.homestead.com/
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Time Hosted under 1 month.
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January 25, 2011 | Those who are having their credit cards fraudently debited by Homestead/Intuit need to complain to...
Homestead Rating (0.5 out of 5)provider reviewed by Jane Dark ( southerly@l... )
Those who are having their credit cards fraudently debited by Homestead/Intuit need to complain to the Federal Trade Commission if in the U.S. or econsumer.gov for cross-border complaints. If enough complaints are made then Homestead/Intuit will be investigated and prosecuted.
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Time Hosted under 1 month.
February 10, 2011 | The individuals on this board who complain about fraudulent charges on their cards as a result of...
Homestead Rating (2.5 out of 5)provider reviewed by newyorkdesign ( s49ers16@y... )
The individuals on this board who complain about fraudulent charges on their cards as a result of Intuit Homestead are incredibly careless with their finances. If these individuals had read the terms of agreement before signing up they would understand these charges. When you input your credit card information and fail to do your research you must accept the full responsibility of your actions. The terms of agreement for this particular service clearly state, you get the first month free and [...]
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Time Hosted 3 to 6 months
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March 6, 2011 | AFTER CALLING WITH A PROBLEM ON MY HOMESTEAD SITE,I LET A REP TALK ME INTO USING THERE SEARCH LIGHT...
Homestead Rating (0.5 out of 5)provider reviewed by C.A. SAMPSON ( CCASAMPSON@A... )
AFTER CALLING WITH A PROBLEM ON MY HOMESTEAD SITE,I LET A REP TALK ME INTO USING THERE SEARCH LIGHT PRODUCT. COME TO FIND OUT,IT IS EVERYTHING THAT HE DID'NT EXPLAIN TO ME. CALLED TO CANCEL THE SERVICE AFTER BEING CHARGED TWO MONTH'S,CUSTOMER SERVICE REP. DREW WAS RUDE BEYOND ANYHTING I HAVE EVER EXPERIENCED. SAID THEY WOULD HAVE TO REVIEW MY PHONE CALL AND LET ME KNOW IF THEY CAN CANCEL THE SERVICE. WTF?
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Time Hosted 3 to 6 months
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March 8, 2011 | I had a website for a few months with this company. I canceled it b/c I decided now wasn't the time...
Homestead Rating (4.5 out of 5)provider reviewed by jenn ( jenburck@g... )
I had a website for a few months with this company. I canceled it b/c I decided now wasn't the time for starting my small business. To cancel I just FOLLOWED THEIR INSTRUCTIONS: Call with your site/account PIN# and that was that. You can't cancel by email- they plainly staet this. I think most of the frustrations being expressed on this forum is due to customers not following directions. It's not rocket science or Greek- you just have to read. I had 30 days at no charge, 3 months of payments [...]
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Time Hosted under 1 month.
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March 19, 2011 | I have just gone into homestead.com to set up a website. i filled out all of the appropriate...
Homestead Rating (0.5 out of 5)provider reviewed by Karen Eades ( kareneades@l... )
I have just gone into homestead.com to set up a website. i filled out all of the appropriate infomation including MY BANK CARD details and then tried to contact their support number which is the only number on their website written in 3places, so i rang the phone contact number and it replied back to me that the number has been disconnected. I am now panicing as i dont ACTUALLY KNOW WHO NOW HAS MY DETAILS OR WHAT THEY WILL USE THEM FOR,SO I AM IN SUCH A PANIC IT HAS MADE ME FEEL SICK FROM THE [...]
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Time Hosted under 1 month.
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March 29, 2011 | Report Homestead scam to McAfee
Homestead Rating (0.5 out of 5)provider reviewed by Susan Bennett ( bennett12@o... )
You can report being scammed by Homestead to McAfee so that the site will have a red cross placed against it to indicate the company/site cannot be trusted. When the Homestead listing appears, click on the green McAfee Site Advisor tick, then "view site report". From there you have the option of reporting a "bad shopping experience."
I'd really expect an attorney, particularly one with a company as large as ATT, to be articulate. If government authorities laugh at consumer complaints as [...]
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Time Hosted under 1 month.
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June 5, 2011 | completely dissatisfied with support and software
Homestead Rating (0.5 out of 5)provider reviewed by donnasue jacobi ( donnasue@p... )
I signed up with to update my business website and the sales person said it was easy online software. It is NOT. I have been working on my site for over a month now, the software will freeze, it won't do simple "new page" with the design I selected. Even Cory the last tech I spoke with couldn't figure out how to make the software work. BTW, I am on a Mac with DSL line and you would think this would be easy. I spent 5 hours one night, and then the software froze and I lost all the work even [...]
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Time Hosted under 1 month.
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August 15, 2011 | homestead.com scam
Homestead Rating (0.5 out of 5)provider reviewed by m.still ( m.jay.still@h... )
Seems like an awesome idea free trial only $2NZD to set up .... until you cancel your free trial in the first month then you get charged $37.46NZD and now i have been charged again.... I want my money back homestead misleading people all over the world i'm quite happy to advertise that information everywhere for free....
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Time Hosted 3 to 6 months
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January 17, 2012 | Homestead - not all it's cut out to be
Homestead Rating (1 out of 5)provider reviewed by Davey Sminson ( greenbayfan13@h... )
I was a platinum customer with Homestead paying $50 a month. I had pushed the design tools to their limits. There were things I wanted to add to my website that were apparently not possible with the site builder. I called customer service for assistance because the changes I wanted to make seemed pretty basic. After being on hold for 36 minutes, I talked to this guy with a thick Pakistani accent who essentially told me I was out of luck.
If you need something simple, Homestead is fine. But [...]
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Time Hosted 1 to 3 months
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January 22, 2012 | Not Good If You're a Business
Homestead Rating (1.5 out of 5)provider reviewed by Carlos ( carlosxaguirre@g... )
If you're just making a website for fun to show friends and family, Homestead is great. But if you're a business, this is not your best option. Setmysite.com, 123triad.com, or Web.com are better options for showcasing products and services.
Homestead seems like it is today's version of GeoCities. It's hard to have your business taken seriously because the designs are so limited.
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