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Time Hosted over 3 years
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May 13, 2010 | THIS IS A LOUSEY HOSTING SERVICE!!!After about 4 years of using this service to transfer medical...
Host Excellence Rating (0.5 out of 5)provider reviewed by Ray Foster ( rfoster13@c... )
THIS IS A LOUSEY HOSTING SERVICE!!!
After about 4 years of using this service to transfer medical reports via their FTPs they deleted about 1000 reports without even notifying me. Apparently "somewhere on page 27 of their EULA" it states that you are not allowed to store files on your FTPs. So without contacting me they simply invaded my domain and deleted irreplacable files. When I complained they were totally indifferent and even nasty about it. I had upgraded several times to add [...]
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Time Hosted over 3 years
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May 11, 2010 | Great service, excellent customer support, never had a problem. Good job! Livechat was really...
Host Excellence Rating (5 out of 5)provider reviewed by mariano ( mfilippa77@g... )
Great service, excellent customer support, never had a problem. Good job! Livechat was really useful, service never down.
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Time Hosted over 3 years
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May 5, 2010 | I am very pleased with the support that I get when I have any technical issues with the hosting....
Host Excellence Rating (4 out of 5)provider reviewed by larry ( lprice@p... )
I am very pleased with the support that I get when I have any technical issues with the hosting. The phone support people are always polite, patient and on the money with solving problems. Also, the LiveChat is awesome, on the money with answer, and the wait is always short to get help, nice.
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Time Hosted over 3 years
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May 4, 2010 | I have never had a problem that they could not fix with a quick email or phone call. The only...
Host Excellence Rating (5 out of 5)provider reviewed by -anonymous- ( -no email- )
I have never had a problem that they could not fix with a quick email or phone call. The only downtime I have ever experienced was at NO FAULT of theirs. EXCELLENT!
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Time Hosted under 1 month.
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April 21, 2010 | he representative was very patient and helpful. I wish I had gotten more direction in choosing my...
Host Excellence Rating (3.5 out of 5)provider reviewed by Jeremiah True ( jeremiah@o... )
he representative was very patient and helpful. I wish I had gotten more direction in choosing my hosting plan, which would have eliminated the need for the tech support this morning, but overall it was a good experience.
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Time Hosted 1 to 2 years
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April 16, 2010 | Great chat operator! Walked me through carefully, and did a great jobe in helping me understand my...
Host Excellence Rating (5 out of 5)provider reviewed by Sandy ( induce@g... )
Great chat operator! Walked me through carefully, and did a great jobe in helping me understand my problem. AAAA+++++
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Time Hosted 1 to 2 years
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April 12, 2010 | Very easy to work with, completely affordable with unlimited everything! I recommend HE to...
Host Excellence Rating (5 out of 5)provider reviewed by Hamil Poton ( hamil@p... )
Very easy to work with, completely affordable with unlimited everything! I recommend HE to everyone I know. I've had many questions answered using the live chat service. They help me with everything from technical hosting features, how-tos, host add-ons, and troubleshooting.
In the 4+ years I've hosted with them, they've had only one maintenance that affected me, which took my site down, but only for 15 minutes. But they gave me 72 hour notice and let me announce this to my customers [...]
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Time Hosted over 3 years
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April 4, 2010 | Even though I've been with HostExcellence for over four years, I still look at other companies to...
Host Excellence Rating (5 out of 5)provider reviewed by Will Beattie ( will.beattie@v... )
Even though I've been with HostExcellence for over four years, I still look at other companies to see if I can get a better deal. And it seems that any company I've looked at has had mixed responses from customers; some satisfied, some not; and it's the same for Host Excellence. I have to say that during the four or more years I have been with HE, I have experienced zero problems. Any time I have needed tech help, the customer service has been very efficient, with fast response times and [...]
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Time Hosted over 3 years
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March 28, 2010 | Quality service, fair prices, top notch customer service! Every time I chat with online customer...
Host Excellence Rating (5 out of 5)provider reviewed by Lee Thayer ( simplewebs.lee@g... )
Quality service, fair prices, top notch customer service! Every time I chat with online customer service, I get honest answers, quickly.
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Time Hosted over 3 years
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March 18, 2010 | Many, many years with Host Excellence and they far surpass anyone I have ever hosted with. Keep up...
Host Excellence Rating (5 out of 5)provider reviewed by Tom Harrison ( tom_harrison@1... )
Many, many years with Host Excellence and they far surpass anyone I have ever hosted with. Keep up the good work!!!
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Time Hosted over 3 years
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March 6, 2010 | Yuriy Zhmurskiy was very helpful and knowledgeable in answering my specific questions about how the...
Host Excellence Rating (4.5 out of 5)provider reviewed by Nick ( nhaman@z... )
Yuriy Zhmurskiy was very helpful and knowledgeable in answering my specific questions about how the decompress module in Webshell works in terms of writing or not writing over existing file folder structure menu when unzipping a compressed file.
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Time Hosted 1 to 2 years
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March 2, 2010 | Surtam (sp) was extremely patient and knowledgeable with his assistance. Thanks too him, I was able...
Host Excellence Rating (5 out of 5)provider reviewed by Glenn Jackson ( fusnickens@y... )
Surtam (sp) was extremely patient and knowledgeable with his assistance. Thanks too him, I was able to secure my osCommerce setup. Thanks HostExcellence!
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Time Hosted 2 to 3 years
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February 18, 2010 | I am pissed off because I host several domains on my account & I am told that I cannot provide a...
Host Excellence Rating (0.5 out of 5)provider reviewed by Kurt Girdler ( kurt@t... )
I am pissed off because I host several domains on my account & I am told that I cannot provide a separate login to access only one of my sites. ie if I want someone to look after just one of the sites, I have to give that person my username & pw to my entire account. What a Mickey Mouse setup.
Then I am told I can upgrade my control panel to allow what I want, but that this will kill my site which is created in Site Studio.
By the way I have been chatting to Oleg Barrannik over this [...]
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Time Hosted 1 to 2 years
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February 15, 2010 | Good Service Very recommened hosing compeny The technical support and sales from us is great and...
Host Excellence Rating (5 out of 5)provider reviewed by Moshe ( moshke@z... )
Good Service Very recommened hosing compeny The technical support and sales from us is great and they should be rewareded :)
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Time Hosted 6 mo. to 1 year
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January 31, 2010 | Andrey provided a timely answer for my question and very nice in her response. She seem to know...
Host Excellence Rating (4.5 out of 5)provider reviewed by Jerry Burney ( burney8@g... )
Andrey provided a timely answer for my question and very nice in her response. She seem to know exactly what my problem was and how to fix it. Great job and keep up the good work.
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Time Hosted 6 mo. to 1 year
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January 5, 2010 | I wanted to say thanks to Oleg today, he helped me shifting domains to a different hosting plan...
Host Excellence Rating (5 out of 5)provider reviewed by Shairyar ( shairyar_abaig@y... )
I wanted to say thanks to Oleg today, he helped me shifting domains to a different hosting plan with hostexcellence. superb...........
thankssss
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Time Hosted 6 mo. to 1 year
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December 28, 2009 | I'm writing about Viktor Kulikov who's helped me in the past, but really went out of his way today...
Host Excellence Rating (4.5 out of 5)provider reviewed by Kreg Ertman ( service@k... )
I'm writing about Viktor Kulikov who's helped me in the past, but really went out of his way today to find the problem with an email account not forwarding to Gmail.
He tried all the email settings with me for POP and SMTP. And when that didn't work, he added his own email account so he could see what was going on.
He went above and beyond my customer expectations and got the job done instead of leaving the error unresolved.
Thank you Viktor and Host [...]
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Time Hosted 1 to 3 months
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June 23, 2009 | We’ve been with Host Excellence for a couple months now. Our sites have been down more than 3...
Host Excellence Rating (1.5 out of 5)provider reviewed by Lon ( longoog@g... )
We’ve been with Host Excellence for a couple months now. Our sites have been down more than 3 times each. Slow most all peak times. Extremely slow tech support response -- sometimes 3 days to answer a ticket! We just learned that the server we’re on has over 27,000 Websites on it, which is overcrowded and very obvious by the poor performance. We are sorry that we went with them now but are now past the refund period so we have to suffer! You don’t! Do yourself a favor, stay away from Host [...]
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Hi,
Thank you for your feedback about Host Excellence, we are continually working to improve our hosting company and its through comments like yours that will take us to the next level in customer care and service.
I am sorry about the service you received and please let me know if there is anything I can do to help you.
Jeremy Fox
Affiliate Manager
IX Web Hosting -- hostexcellence.com representative |
Time Hosted over 3 years
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May 12, 2009 | I have used Host Excellence for the past 4 years. I have not had any issues with them. I now have 3...
Host Excellence Rating (5 out of 5)provider reviewed by Mike ( administrator@j... )
I have used Host Excellence for the past 4 years. I have not had any issues with them. I now have 3 domains hosted by them. I have not seen any down time. The price it a little above average, but what they are offering as far as packages is better then most other Hosting companies. I like that I have dedicated IP addresses for my domains and not a shared IP. They have their own DATA Center which they own and operate. This make getting support faster. You don't have to worry about it being [...]
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Time Hosted 2 to 3 years
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June 6, 2008 | I have used Host Excellence for over 3 years, but have recently started moving my 18 websites to...
Host Excellence Rating (1.5 out of 5)provider reviewed by Carolyn Webchick ( memorycollections@h... )
I have used Host Excellence for over 3 years, but have recently started moving my 18 websites to GoDaddy. Two major problems: Email sucks!!! The majority of my web clients who utilize Host Excellence email complain constantly about not getting mail or not being able to send mail. Other major problem is that my home pages keep getting hijacked. In the last 9 months, I have had to remove Jihad index pages on 5 separate occasions and replace with my valid index pages. Host Excellence said this is [...]
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Time Hosted 6 mo. to 1 year
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March 22, 2008 | I also own an e-commerce site, as I see some customers that have reviewed this server before. In...
Host Excellence Rating (0.5 out of 5)provider reviewed by Mayra jimenez ( mayrajimenez@y... )
I also own an e-commerce site, as I see some customers that have reviewed this server before. In the short time we've been with them, the server has crashed at least once a week, sometimes for several hours. We constantly have clients flooding our customer service email asking what is wrong.
When we call host excellence, they always have an excuse for the server crashing. "Somebody is abusing their site", "we're moving our server to ohio", etc, etc. We've lost countless sales due to their [...]
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Time Hosted over 3 years
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March 12, 2008 | I´m writing this review as I wait for my e-commerce site to come back up and for Host Excellence...
Host Excellence Rating (0.5 out of 5)provider reviewed by Bob Smith ( advertisers2000@y... )
I´m writing this review as I wait for my e-commerce site to come back up and for Host Excellence to give support to the other 33 callers before me on their phone support. Live Chat is down as well.
If you have an e-commerce site and expect at least 99% uptime, do not host with Host Excellence.
We open an average of 3-5 tickets a week. Their web and database servers crash constantly, including their own support site. Live Chat support is often unanswered and waiting times for phone [...]
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Time Hosted over 3 years
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February 20, 2008 | Hosting of my business website has been stable and problem free over the past 3+ years.Customer...
Host Excellence Rating (3.5 out of 5)provider reviewed by Matt ( mattfuehrer@m... )
Hosting of my business website has been stable and problem free over the past 3+ years.
Customer service via phone and help desk ticket has been fast and easy- they have always been able to solve any issues right away.
Email on the other hand is another story. spam, spam, spam. They do not use any spam filters at all (because on a shared server if they filter the email then it'll affect other hosted users) so I get ALL of the spam that comes my way. Also, blacklisting has been a real big [...]
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Time Hosted 1 to 2 years
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July 3, 2007 | If you sign up with HostExcellence you will need a lawyer on retainer. They will lose your data, as...
Host Excellence Rating (0.5 out of 5)provider reviewed by Jesse ( jesse_worley@y... )
If you sign up with HostExcellence you will need a lawyer on retainer. They will lose your data, as they did to so many people in June 2007, and then lie about why it happened, using an excuse that is simply not possible in a data center as well managed as they claim theirs is. How is it that a power surge can even happen in "one of the most robust and well-managed data centers in the world?" It's a literal impossibility unless they aren't employing even the most basic power hardware available. [...]
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Time Hosted 1 to 2 years
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January 27, 2007 | These are the facts:I signed up about a year ago and was on the original "Linux basic" plan (or...
Host Excellence Rating (1.5 out of 5)provider reviewed by Elvis ( qvkrrlyd@t... )
These are the facts:
I signed up about a year ago and was on the original "Linux basic" plan (or something like that), which gave me 50mb web space for $2.95/month. Then around December some time I was looking on their home page and saw that that for the same price the new plan now called “Linux express.” I contacted the “live chat” and asked them if I can change plans, a seemingly simple request. After a convoluted conversation I finally got a response basically saying it would [...]
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Time Hosted 2 to 3 years
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November 19, 2006 | Prices are expensive when compared to others (BlueHost for example offers more bandwidth and more...
Host Excellence Rating (1.5 out of 5)provider reviewed by Mark Smith ( webmaster@a... )
Prices are expensive when compared to others (BlueHost for example offers more bandwidth and more disk capacity for almost half the price).
Technical Support is weak, "Instant Chat" staff are geared towards sales, not technical suppport. There is no on-line "Knowledge Base" or Customer Forums.
Control Panel has limited functionality and features (and until recently pretty slow), but probably suitable for novice users.
Uptime is excellent.
Overall - suitable for novice users with [...]
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Time Hosted 6 mo. to 1 year
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June 16, 2006 | I have hosting my website and the customer was excellent. The technical support from india is great...
Host Excellence Rating (5 out of 5)provider reviewed by Ramesh ( ramesh@y... )
I have hosting my website and the customer was excellent. The technical support from india is great and they should be rewareded :)
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Time Hosted 3 to 6 months
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January 12, 2006 | Serverperformance wasn't the best, and often very slow. Availabiltiy was unsatisfactory. My domains...
Host Excellence Rating (1 out of 5)provider reviewed by Oliver Mueller ( muell039842@w... )
Serverperformance wasn't the best, and often very slow. Availabiltiy was unsatisfactory. My domains often didn't respond, many times it was not possible to log into the control panel or webmailer either. Worst was that sometimes my domain got routed to a totaly different website than my own. But the worst is the customer service. Sometimes they needed over two weeks to answer a high priority trouble ticket. The answer usualy was not relevant to my problem. I finaly canceled requesting a refund [...]
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Time Hosted under 1 month.
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October 29, 2005 | I have had them for about 3 weeks now - nd so far they have been down twice - so no website and no...
Host Excellence Rating (1.5 out of 5)provider reviewed by Ken ( kennethpschnell@a... )
I have had them for about 3 weeks now - nd so far they have been down twice - so no website and no development - the down time has lasted for more than 4 hours - this is not a good impression of 99% Uptime because I think I have just experienced the 1% down time and I have not been with them for more than 3 weeks.
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Time Hosted 3 to 6 months
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August 15, 2005 | Generally a good hosting company, all features are working as advertise.Thier mail server is...
Host Excellence Rating (2 out of 5)provider reviewed by Sam ( samk@d... )
Generally a good hosting company, all features are working as advertise.
Thier mail server is sometimes unstable, especially they use Horde mail which is awfull, full of bugs, slow and with limited functionality.
Not recomended for those with extensive mail traffic, or if you need
to check your mail via Web and not Pop3.
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Time Hosted 3 to 6 months
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July 26, 2005 | Host Excellence offers a lot for the price -- but at a price. Customer service is varied - some...
Host Excellence Rating (1.5 out of 5)provider reviewed by Jan Hauser ( JHauser@q... )
Host Excellence offers a lot for the price -- but at a price. Customer service is varied - some reps are very helpful; others flat refuse to do anything to help. Reliability has not been good - web host has been offline several times; Database service has stopped (crashed) & for the first 12 requests, customer service refused to do anything about it. Email service is unreliable -- 20-40% of emails passing through their servers are delayed, lost, or blocked.
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