WebHostingTop » Providers » HostICan Review » User Reviews » Rating #1286 HostICan got a negative review from Dhiren ( d_c_asher@y... ) on Jun 15, 2007. hostican.com is not yet in top 10 or one of best rated brands on web-hosting-top.com
I serached a lot for a good hosting, having ready may sites with reviews etc on many hosting companies.Eventually I had shortlisted to a few and contacted each one to get some responses. I must say that HOSTICAN impressed me with their livechat online and I spent quite some time there with the people they had who answered all my questions and doubts and told me that it was an easy process to move the host etc...they even offered to move the files for free etc. I have kep all the conversation logs for anyone that might be interested. In all the conversations they were very clear that I lose nothing in trying as they had a 30 day money back guarantee....If I was not satisfied I could get a refund and not lose anything, specially as I was not going to use their offer for a free domain registration (I already owned the domain).
After convincing myself that it was time to sign up, I indicated the Hostican team my details to move the files from current host to their servers. All went smoothly until the moment came to change DNS settings and wait for the site to go online on the new servers of Hostican. The site would not come online due to some database problems and after much attempts by the livehelp staff they came to the conclusion that I needed a developer....that it was beyond their reach. This was on a week-end...so I changed the DNS settings back to the old host so that the site would be operational the next working day.
Since they wanted me to get a developer, I had no choice but cncel and ask for a refund, although I did tell them that if they could look at the matter with some time, I was willing to let them try to get the site working. But they gave up and refunded me the signup fee MINUS $40.00 which they say was for the file transfer they did for me (which was supposed to be free) and was contrary to all that the livehelp transcripts pointed at.
I was shocked at this attitude and complained, but to no avail.
The only thing I can say is to point this out to any future client to look-out and clarify better (I dont know how - I was very clear in my questions to them still I got ripped off).
It is a shame that the company had this attitude with me.
I hope that they make the info on their site a bit more specific to ensure that it says that file transfer costs 40 USD but they cn offer it to a client if the client stays and does not cancel within the 30 day guarantee period.
I tried getting the Tera plan
Firstly, we would like to thank you for your review. Positive or negative, we always like to get feedback from our current / past customers.
Having said the above, we are not a Website moving company. However, we always do our put forward our best effort to assist any customer moving from different locations (hosts).
In terms of what you are mentioning here about being ripped off, this is simply not true. We outlined in our Terms of service, that IF you are moving from another host (that is non-cpanel, which in this case is exactly that), and that you cancel your account after your site has been moved there may be a $40 applicable fee for this.
More specifically, to this case, we spent a week moving your content from a non-cpanel hosting account to a cpanel account (as your account was over 10GB). Then you wanted us to troubleshoot your website, and iron out problems that where previously there (before the move). We declined to do so, and you canceled. -- hostican.com representative
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