WebHostingTop » Providers » HostICan Review » User Reviews » Rating #6631 HostICan got a neutral review from Mark ( ka9fbx@u... ) on Sep 10, 2009. hostican.com is not yet in top 10 or one of best rated brands on web-hosting-top.com
I have been with HostIcan for about a year, but decided to change because of the lack of customer support. The site claims 24/7 service, but I personally have never found this to be reliable. They have an answering machine to take customer service calls.
That's not so bad perhaps, but for me - I need a little better service, so I decided to transfer my domain away. That's when the nightmares began. I have been trying to transfer my domain away for about 4 months now, and I get the runaround every step of the way.
Most domain companies require the administrative contact details for security purposes, but HostIcan conveniently have themselves listed as the administrative contact. (There is a big difference between who is listed as the Primary Email address, and who is the Administrative contact email) In any event, when I try to transfer the domain away from HostIcan, they receive the request for transfer, and then just ignore it. Now I am in the process of contacting ICANN to remedy the situation, but the red tape is ridiculous.
In any event, I suggest if you are going to host with hostIcann, you had better be someone who doesn't need reasobably fast tech support, and you had better have your name with a reputable registrar. Otherwise, you will end up possibly losing your domain name.
Mark,
I apologize that you have faced such hardship in your domain transfer process. I’ve been looking into your domain name transfer process and have not found any correspondence with our DNS group. They handle all our DNS changes / transfers.
As for ICANN, there is no need to go there, as it will cost you $1,600 to file a complaint with them. However, if you contact us directly at dns(remove)admin[[@]]hostican.com we’ll be glad to work with you on getting your domain transferred.
Again, we value your business, so please contact us so we can get this sorted out. -- hostican.com representative
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