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Time Hosted 2 to 3 years
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March 15, 2009 | After 2 years with this overpriced, low featured and allowances host, I'm moving on.Why pay a...
Hosting.com Rating (1.5 out of 5)provider reviewed by K. Wright ( kent@t... )
After 2 years with this overpriced, low featured and allowances host, I'm moving on.
Why pay a month what other better hosts charge for a year or two of hosting?
No options (cpanel, fantastico, etc.) just an old webmin access, ssh access. The 10G of space turned into 3G of usable space after the OS (yes, they count YOUR OS space as "space"). To top it all off, my VPS was dumped and restored to a 1 year older version, and they would even own up. How does one replace /dev on a mounted file [...]
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Hello Kent-
I cannot seem to find you in our system as a customer by your email address 9kent@t-arc.org), name (Kent Wright), or domain name (t-arc.org).
I do hope that where you are hosting now, it is working out for you. If you can provide me with additional details so I can look up your account and investigate so that we can continue to improve, I would greatly appreciate that info and the opportunity.
Please feel free to contact me at braboin @ hosting .com
Regards-
Brian ... -- hosting.com representative |
Time Hosted under 1 month.
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October 1, 2009 | Just purchased a managed dedicated server. Got into a disagreement with the sales rep and canceled...
Hosting.com Rating (0.5 out of 5)provider reviewed by Afraid to say... ( tad@b... )
Just purchased a managed dedicated server. Got into a disagreement with the sales rep and canceled my account 4 days after purchasing. Hosting.com has a 100% money 30 day back guarantee that they refuse to even acknowledge. I have requested my account to be canceled 3 times and the last time they responded with a bill for next months service.
Their promises are attractive, pricing is competitive, compliance with PCI-DSS and other standards is impressive, but that just seems to be the [...]
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Hello Tad-
I apologize for the issues that you had. We do have a no questions asked 30 day satisfaction guarantee as part of our terms of service. Here is the language from our TOS:
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7.1. Money Back Guarantee.
The Service carries an unconditional 30 day satisfaction guarantee (Guarantee). To cancel the qualifying Service and receive a refund, contact us within the first 30 days of the Effective Date for the particular Service. If you wish to retain your domain name, ... -- hosting.com representative |
Time Hosted over 3 years
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March 13, 2010 | Since they became hosting.com I have to say the service and tech support is terrible. Our server...
Hosting.com Rating (1.5 out of 5)provider reviewed by peter crisafi ( pete@d... )
Since they became hosting.com I have to say the service and tech support is terrible. Our server goes down regularly and we can never get a clear answer why nor can we get anything fixed properly. Its always someone else fault. Inexperienced tech support. Terrible sales. The prices for what you get are NO bargain. You pay for the best and get anything but that. Look elsewhere for your dedicated server.
They no longer even respond to support tickets.
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Hello Peter-
First off, I'd like to apologize for the problems that you are having and also thank you for your patience as I see that you are still a customer. I also see that Rory, one of our technical account managers, has recently had conversations with someone at your company, and I see that you are also being looped into those conversations.
technical account management is one of the many changes we have made recently with regards to improving the level of service we are delivering. ... -- hosting.com representative |
Time Hosted over 3 years
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March 31, 2010 | Stay away from Hosting.com. All they care about is getting your money. I was with Hosting.com for...
Hosting.com Rating (0.5 out of 5)provider reviewed by Ian ( ian@c... )
Stay away from Hosting.com. All they care about is getting your money. I was with Hosting.com for almost 15 years and countless changes of ownership. I finally gave up after they cost me 10s of thousands of dollars in lost business after putting a bad firewall system on my server and blamed all the problems on "end users". I finally had to hire another hosting company to come in and help diagnose the problems hosting.com's equipment was causing and hosting.com denied it was their problem [...]
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Hello Ian-
I did review your account, and I do apologize for the problems that you had with us. Since the merging of our Support and Operations teams, we have made significant changes in the way we operate, and we believe that it has been for the better.
I am sorry that those changes came too late for you to experience them, and I hope that your new host is providing you the level of support and service that you need.
If you have any questions or comments, please feel free to call ... -- hosting.com representative |
Time Hosted 2 to 3 years
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August 8, 2010 | Under the business name HostMySite.com, this company was untouched in availability, value, and...
Hosting.com Rating (1.5 out of 5)provider reviewed by Jeff Riedl ( Jeff@C... )
Under the business name HostMySite.com, this company was untouched in availability, value, and customer service. Since changing to Hosting.com, however, I have watched the long & slow degradation much like the one experienced by Mindspring customers when it was taken over by Earthlink.
We're now at the point where I have NEVER been able to get them to answer a Customer Service Chat request, extreme latency in my primary website, and customer service is basically a joke.
Don't bother - [...]
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Hello Jeff-
I am sorry that you had a bad experience with us. I can tell you that we have made changes in our Operations and Support process and are in the middle of making more. These changes are proving to have an impact.
I know that you have received support surveys with your tickets with us. On the survey, we utilize what is known as a Net Promoter Score (NPS). the basic idea is we ask the question "on a scale of 0-10, how likely are you to recommend Hosting.com to a friend or ... -- hosting.com representative |
Time Hosted over 3 years
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September 8, 2010 | When I purchased my first hosting account, this company went by the name of hostmysite.com. At the...
Hosting.com Rating (0.5 out of 5)provider reviewed by Zahid Ali ( zahid@z... )
When I purchased my first hosting account, this company went by the name of hostmysite.com. At the time, customer service, uptime and reliability was second-to-none and I couldn't have been more pleased.
Sadly, a few changes in ownership/takeovers and we find ourselves where we are today... i.e. with Hosting.com. What else can I say but "TERRIBLE". Responses to support requests go unanswered, my clients (i'm a reseller) complain about not being able to access their website/email [...]
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Hello Zahid-
I looked at support tickets with your email address and see that this is in regards to all shared hosting accounts. I do see some questions regarding email delivery where your clients sent emails to an email address, however server logs never show SMTP connections being attempted to that domain. Our techs did ask you for more information to troubleshoot the issue, but there was never a followup reply from you to provide us with further information to troubleshoot.
In the ... -- hosting.com representative |
Time Hosted over 3 years
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October 19, 2010 | “When I purchased my first hosting account, this company went by the name of hostmysite.com. At...
Hosting.com Rating (0.5 out of 5)provider reviewed by Jermie White ( JermieWhite@a... )
“When I purchased my first hosting account, this company went by the name of hostmysite.com. At the time, customer service, uptime and reliability was second-to-none and I couldn't have been more pleased. "
Same here HostMySite was the hosting company i signed up with 4 years ago there were No.1 for everything. Up time, Support everything. then they bought by hosting.com since then our server cause down at least 1 time a week, and the support is one of the worst. dont wast your money and [...]
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Hello Jermie-
I tried to look up your account in our systems, but I have no record of a Jermie White nor can I find you by your AOL email address. If you can email me at braboin @ Hosting.com, I'd be more than happy to look into your accounts and see if there is something we can do.
Regards-
Brian Raboin
VP of Operations -- hosting.com representative |
Time Hosted over 3 years
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October 27, 2010 | Well, I've had the exact same experience as many of the other reviewers here. hostmysite.com had...
Hosting.com Rating (0.5 out of 5)provider reviewed by Francisco Licea ( francisco_licea@y... )
Well, I've had the exact same experience as many of the other reviewers here. hostmysite.com had superb sales and customer services. Once they were bought by hosting.com everything began to slowly decline. Case in point, I purchased a hosting plan 6 months ago and I had to do it via a support ticket!! their order form was not working back then. Guess what? They haven't fixed it yet!! I've been trying to purchase an APS.net pro plan for more than 24 hours without any luck.
Right now I've been [...]
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Time Hosted over 3 years
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January 12, 2011 | I spend about $780 a month with Hosting.com. Two clients and my own server. Despite the great...
Hosting.com Rating (0.5 out of 5)provider reviewed by Brett Rogers ( ecommerce@b... )
I spend about $780 a month with Hosting.com. Two clients and my own server. Despite the great inconvenience of moving my accounts, they've given me reason to shop for a new host. Today is a good example why:
I have an old .NET Builder VPS account with them. Over the past 45 days, I've had to reset IIS or restart the server about once a day, and it's starting to cost my reputation with customers. I've had the server for quite a while, and these new problems don't seem important to them. I'm [...]
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Time Hosted over 3 years
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January 23, 2011 | I usualy lazy to write reviews , and rarely do ... but I wanted to prize this host. I am with them...
Hosting.com Rating (5 out of 5)provider reviewed by Elena ( elenaglsky@y... )
I usualy lazy to write reviews , and rarely do ... but I wanted to prize this host. I am with them over 3 years and have 100% peace in mind, they DO CARE about their clients, respond promptly and knowledgeable and follow up that all is up to satisfaction.
I love this host! Only wish that they would allow atleast 3 domains per account, they do only 1, I guess for server quality reasons ....
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Time Hosted over 3 years
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September 16, 2011 | I have been with the company for years and their service used to be fantastic. Now it is terrible....
Hosting.com Rating (0.5 out of 5)provider reviewed by -anonymous- ( -no email- )
I have been with the company for years and their service used to be fantastic. Now it is terrible. I am moving to a different host.
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Time Hosted over 3 years
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March 9, 2012 | Overpriced, Inflexible and Only About the $$$
Hosting.com Rating (0.5 out of 5)provider reviewed by Ryan ( ryan@r... )
We were hosted here for 5 years, on the same hardware, paying the same $2000+ per month for several servers. We were never contacted about upgrade paths or offered newer equipment, even as our traffic continued to grow.
Support used to be decent, but has grown sluggish over the past few years - simple firewall changes that used to take minutes now take 6+ hours.
After being told that the cloud configuration we wanted to move to was not supported, we made other plans and moved our site. [...]
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Time Hosted over 3 years
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April 17, 2012 | Your support is really going down the tubes!
Hosting.com Rating (2.5 out of 5)provider reviewed by User ( -no email- )
I started hosting with these guys when they were hostmysite.com The support was unreal and I told everyone I knew to host there. Since being merged with Hosting.com the level of support has steadily decreased (as mentioned by several other users here). My hosting team is called an "entourage". To me an entourage should do whatever you need. If I say to jump, their response should be "how high"? Instead they love to say how we need to upgrade, upgrade and upgrade again to solve the issues. [...]
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