WebHostingTop » Providers » Jump Line Review » User Reviews » Rating #15659 Jump Line got a negative review from E Fry ( efry@e... ) on Mar 17, 2011
I agree.
I was on a VPS system (Virtual Private Server), which was supposed to be unaffected by other sites on the system. The whole selling point of this package, was that no other sites would be able to drag me down.
The reliability of their service was not just horrible, but INCREDIBLY horrible. I experienced the exact same levels of downtime described above. 15-30 minute downtimes REGULARLY (meaning many times per week).
Everything started out fine, and things would be fine for a couple of months, and then problems would start happening a couple of times per week for a month. When I called them about it, they said it must be a bug in my site.
I asked them how they would explain how things were just fine for months, and then would suddenly have problems every other day for weeks -- When I hadn't made ANY changes to my site in a year!
How could that be a bug with my site? Months going along with no problems, and then a sudden change that causes problems every other day? And then, after a month or so -- it went back to no problems again?
After I switched hosts away from them, guess what... Suddenly, my site doesn't have any downtime problem at all. How about that...?
By the way, this pattern cycled over and over because I was dreading having to move hosting companies too much.
Things would get crappy, and then start getting better, so I'd stay -- only to encounter them getting crappy again.
I finally wised up and realized the future held the exact same pattern as the past. It turned out that moving hosts wasn't that much of an issue. Should've done it long before.
I'm pretty sure they're just a reseller too, because they don't seem to know what's going on when I call.
Oh, and I almost left out the "kicker".
When I cancelled, I asked for a partial refund of the next 10 months of service I'd already paid for, but wouldn't be using.
"I'm sorry, but we can't give refunds."
My mistake... If they don't care about giving crappy reliability and taking my money, why would they care about keeping 10 months worth of payments for no service at all.
Greedy bastards.
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