Mocha Host customer ratings

Hello John Milton,

We are sorry that we have to disagree with you.

1) The Perfetto-1 Windows package clearly comes with NO control panel which is clearly indicates on our site. We are not sure how we are responsible for your decision to select a package which will not fit your needs

2) The upgrades are NON refundable as per our terms and conditions which is clearly stated in our terms and to which you have agreed at sign up and also during the upgrade request. The part which is ... -- mochahost.com representative

Hello Mark,

I did check your tickets and have to disagree with your review and statements. We did not do anything to your VPS nor we have caused your control panel to disappear. It looks like you have been changing and trying to customize your VPS and control panel which lead to the issues you have been experiencing. Regarding your request for an upgrade - the upgrades are non-refundable. The refundable part is the part for your original package which if it is under our 180 days risk ... -- mochahost.com representative

Hello David,

We could not locate you in our system under the provided email address and unfortunately we can not even look up your domain name or the issues you have been experiencing -- mochahost.com representative

Hello Andry,

It looks like you are posting the same review on every single site.

We will have to unfortunately disagree with this review. You have been hosting your site with us on a shared account for over 1 year. About 1 month ago your site have started to overload our shared servers and have produced a significant load which took about 30% of the entire shared server CPU resources. To prevent other people from suffering from this load we have escalated this issue to your attention and ... -- mochahost.com representative

Hello Grant,

These are some very serious accusations which are completely false. We are not sure where did you see stats of 20% uptime? Looking at all review sites which offer free stat reports for us you will see what is our average uptime.

In addition the problems you have been experiencing with Plesk have been already covered and addressed in your tickets. Unfortunately the error to which you are referring is common to Plesk and is not something we can fix. This has been already ... -- mochahost.com representative

Hello Darin Boyd,

We did review all of your tickets and the only issue which you had with us was related to a DNS propagation error which was fixed immediately on our end and which was caused due to your domain transfer. You do not have any tickets in your account history which were delayed or not addressed in details and in a professional tone -- mochahost.com representative

Hello Joseph,

In order for an account to get suspended you need to:

1) Miss our invoices which we re-send 3 times
2) Miss our warnings that your account will get suspended which we re-send 2 times to all emails on file
3) Miss our final warning send 30 days after the due date of the account

You had 30 days to be able to arrange your billing concerns before your account got suspended -- mochahost.com representative

Hello "Unknown",

We are not sure why did you setup 2 accounts when you were not happy with your first account? If we were such a bad company you would not have had setup a 2nd account. Lets be fair here.

In addition since you did not provide any email or name we can not even look up your ticket history and can not respond with a concrete feedback.

One thing we want to point regarding Plesk is

There are numerous issues with Plesk which were escalated to Parallels however there are ... -- mochahost.com representative

We are unable to respond to this review with a concrete feedback due to the reviewer missing to provide a registered in our system e-mail or domain name -- mochahost.com representative

We are unable to respond to this review with a concrete feedback due to the reviewer missing to provide a registered in our system e-mail or domain name -- mochahost.com representative

Hello Darwin Guillen,

I am having hard time understanding your problem. I see that you sign up for our services in September of 2009 and cancelled in February (5 months later). It looks like you have changed your mind and did not want to cancel after all. I have no idea what databases you are referring to but if you had problems with us from the beginning I don't understand why you did not cancel in the the first 30 days? -- mochahost.com representative

Hello Ray Irwin,

Domain: schoolyourpool.com

Did you forget to mention that you have been contacting us from email which has been listed before as a cancelled order which we have marked as fraudulent order - therefore confusing EVERYONE and causing a DELAY for us to figure what exactly you are trying to achieve. I am not even sure why our billing department activated you on a first place since once your order have been marked as fraudulent order.

Did you forget to mention that we have ... -- mochahost.com representative

Hello Mark,

I am sorry that you are frustrated but I have been looking into your account and not sure what is wrong with your setup and this review. Normally we would apply the specials we have for any future renewals. I will have someone to look into this and respond back to you. -- mochahost.com representative

I can't find you by the email mark emailexpression@gmail.com - obviously there is no such email.

If you have actually submitted a ticket then you should have gotten a response to it.

Can't comment on your Plesk issue if you are not even using real email -- mochahost.com representative

Hello Steve Podmore,

"Error 503 means that the server is out of memory" - where did you read that exactly?

Everything you have written in this review is false.

We have already provided you with all of the info and data requested.

We are glad that you finally have found another company that you can post false reviews after. -- mochahost.com representative

Hello Deborah Teagle,

We have provided you with all of the instructions on how to transfer your domain name over (which is by the way AUTOMATED process) but you have decided to cancel instead. -- mochahost.com representative

Hello NoName,

Why would we want to delete your site?

Go ahead tell us your story and we will be glad to respond.

Did you abuse/were vulgar towards our support? -- mochahost.com representative

Our support is FREE and our Money Back guarantee is listed on top of our site.

http://www.mochahost.com/risk_free.php

Billing tickets are processed within 24-48 hours depending if it is weekend or business day.

The only time you may get a delay on a billing ticket if it is placed on a Holiday during which we have obviously less BILLING personnel. It looks like you have placed this review around X-mas and I would assume you wanted to get an immediate response on X-mas day. -- mochahost.com representative

Dear Bhaskar Raghavan,

Your account has been suspended due to violation of our terms and conditions. You have violated 2 different parts of our terms and conditions:

1)Excessive server load produced by your sites
2)Reselling your shared hosting account instead

Our terms are very clear and specific that you can not use your shared hosting account for resell purposes.

We do in fact have common sense and that’s why we have verified the contact pages of the sites which you have ... -- mochahost.com representative

Hello Amarta De (Peter Pi),

Domains: learnitsayit.com / deartz.com

Please do not make false statements and do not accuse is in false advertising! This is illegal in the USA and not something we will tolerate.

We have NOT disabled any feature we advertise. The feature which you are asking for in your ticket was never advertised on our site due to security concerns and therefore you have never paid for it.

We are not asking you to upgrade to anything - we have explained that the ... -- mochahost.com representative

Hello Ahmed Saleh,

There is no need for you to hide your identity by using fake names if you are posting truthful reviews.

Your VPS account for domain Nilehoster.com was in fact setup in 24 hours after you have purchased your account from us. The VPS account activation time is well within our promised activation time of 24-48 hours.

You are missing one simple fact in your review. You have placed an order for a VPS package without cPanel/WHM control panel and then changed your mind that ... -- mochahost.com representative

Dear Bhaskar Raghavan,

Your account has been suspended due to violation of our terms and conditions. You have violated 2 different parts of our terms and conditions:

1)Excessive server load produced by your sites
2)Reselling your shared hosting account instead

Our terms are very clear and specific that you can not use your shared hosting account for resell purposes.

We do in fact have common sense and that’s why we have verified the contact pages of the sites which you have ... -- mochahost.com representative

Hello Jim,

I would recommend contacting our support team regarding your Plesk issue - that should not be the case unless there is something wrong with the account setup. -- mochahost.com representative

Hello Suman,

Thank you for posting your feedback. I will take a moment to review your requests.

1)You have submitted your ticket at 11:14pm (23:14) Central time on the 16th of September

2)The issue has been sent for Level2 investigation and initially reviewed and you have received the first response by our Level2 team around 3:00am in the morning on September 17th (which is approximately 4 hours)

3)Then we have been replying to you within minutes from each of the replies received ... -- mochahost.com representative

Dear Client,

Without tickets and a real name is hard to respond with more accurate data however I will address your concerns stated below one by one

1)Live help can be used for general troubleshooting and assistance however you can not and should not expect to receive resolutions to problems which require an administrator to troubleshoot and investigate a specific issue further. There are NO companies which compete in the same market and same price range as us which can offer LIVE help ... -- mochahost.com representative

Dear Man Tat Lam,

I did check your ticket history and it appears that we have already responded with a resolution to your issue. The problem was in fact on our end as reported by you and the community and as responded to your ticket was a glitch in a firewall blocking the SVN access for your domain name only. I also do not see any further follow ups or tickets which is usually a good sign that everything is ok.

I also see that you are still our client and we do appreciate your business ... -- mochahost.com representative

Hello Georgi,

I see that you are a client of ours since May of 2009 and since then you have renewed your account 3 times. I am not sure if we are that slow why would you continue to host with us and renew your plan 3 times instead of cancelling your account within your first 30 days and requesting refund?

If you are experiencing problems you should simply open a ticket and request the issue to be investigated for you. Our folks will be glad to assist you with any problems you maybe ... -- mochahost.com representative

""Hans Meier" - there is no such client in our database. If you decide to post a review for a company please use either your real name or email or domain name so that we can respond properly after reviewing the actual problems experienced. Posting vague reviews is not helping anyone since they are not constructive and can not be used for us to improve our service and offer better service to our valuable clients.

ThePlanet is in fact our partner and we do provide a very competitive shared ... -- mochahost.com representative

Hello JR,

I was unable to match your account in our billing or affiliate system with the email ID: letsmakemoney14@yahoo.com - due to this I can't see your ticket history however if you have questions regarding our affiliate program you should not open a ticket in our billing department but in our Affiliate Support department. The affiliate support department operates between Monday-Friday 8:00am to 5:00pm. I can not see any outstanding tickets or issues in our Affiliate department around ... -- mochahost.com representative

Hello Christian,

I was able to review all of your tickets and unfortunately what you are stating in this review is not the actual truth.

Back on Jan 13th we have opened a ticket in which we have indicated that you have uploaded content to your account which is in violation of our terms and condition. In this ticket you have responded that you will fix the problem and that this issue will not appear in the future.

6 months later (June 13th) regardless of the previously brought to your ... -- mochahost.com representative

It could have been nice if you actually have included a real name or email address so that we can look up your account. It is obvious that this review is posted either by a competitor or someone who is posting a false review.

We have contacted the webmaster of this review site to review and remove this false review. -- mochahost.com representative

Hello Ramkumar,

After reviewing your ticket history you have a total of 3 tickets opened
with us 2 of them were related to you failing to pay your invoice on time
which have resulted in account suspension.

We are not sure how is our fault and responsibility that your account is
suspended due to you missing to pay your invoices on time. Why should we
provide you with a free service where in fact you are a reseller and you
generate income from using our services? Why would you ... -- mochahost.com representative

Hello Steven,

The nature of the Linux OS is set that it will utilize the available FREE memory and CPU cycles as much as possible in order to achieve the best possible caching results which ultimately lead to better performance of all sites and email hosted on a given server. I was able to personally verify that there were NO downtime or any significant peak loads on the server on which you have been hosted during the entire duration of your account.

I was also able to review ALL of your ... -- mochahost.com representative

Dear Mr. Ming,

I was able to review your entire chat session with our operator and I did not see any problems with the responses of our chat operator. You have been asking one of our guys to provide you with information which is impossible to be provided to you without further clarification.

In addition to this you have insulted and threatened our chat operator and kept doing this to the extend in which you are picking on our operator instead of trying to clarify your question and in ... -- mochahost.com representative

Dear Mitch (Norbert Harms),

I am not sure why you are posting false reviews. I was able to match your review on couple of sites on which you are using aliases and posting exactly the same thing over and over.

As responded in your ticket your payment has been refunded as per our terms and conditions on March 13th - within 5 business days after you have submitted your account cancellation and refund request.

If this was not a public site I can copy/paste your transaction date and the ... -- mochahost.com representative

Dear Simon,

I wish you have left your email and domain name (real name) hosted with us so that we can lookup your tickets and issue in more details. I really doubt that you have been waiting for an affiliate reply for 9 days since we have a team of people responsible for any affiliate questions which you can submit directly through our ticket system and are responded within 1-2 business days.

I would just comment on the actual post that the affiliate program works and we do payout our ... -- mochahost.com representative

Dear Orlando,

After all one day of evaluation can not be used for fair judgment of a quality of a given provider.
We do receive 98% approval from our existing customers - the stats and survey details are available at: http://www.mochahost.com/survey.php

We did in fact HAD problems with the first release of Plesk 9 which was about 3 months ago which were reported directly to Parallels and have been fixed within couple of days. We are happy to add that the Plesk 9 problems are gone and we ... -- mochahost.com representative

Dear Tim,

I was unable to find you in our system by your name - there is another person with similar name but he has been hosting with us for more than 3 years not a month.

All of our phone services are available ONLY VIA CALL BACK - this is stated on our web site! We do provide 24/7 live chat feature which can be used for immediate assistance. If you have left messages for us they are always being returned however the response times depends on the number of requests we receive - that's ... -- mochahost.com representative

Dear Carlos,

I was able to review all of your tickets submitted to us until this moment and I have to completely disagree that our support disappears after 30 days.

You have a total of 22 tickets opened so far since December of 2008 - half of which have been opened past your 30 days money back period. I did a quick review all of your tickets and the average initial response to your inquiries was less than 1 hour.

Regarding the "spam" issue to which you are referring to that has been ... -- mochahost.com representative