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Time Hosted over 3 years
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February 20, 2006 | Currently, my experience is with the Netfirms advantage Plan. I have to admit they are out right...
Netfirms Rating (3.5 out of 5)provider reviewed by Wooster ( fake@e... )
Currently, my experience is with the Netfirms advantage Plan. I have to admit they are out right generous with the bandwith and the amount of space they provide. PHP, CGI, FTP, and MySQL are a ton of nice features.
But... they like to dummy things. phpMyAdmin has been striped of some of the more flexible abilities. Also, Additional FTP accounts are obligated to have username.# afterwards. MySQL User Accounts have Cryptic Usernames, Database names and Passwords attached to them. Granted, that [...]
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Time Hosted over 3 years
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May 6, 2006 | I have been with netfirms since 1998. The problem with netfirms is that they used to be good and...
Netfirms Rating (0.5 out of 5)provider reviewed by Fred linkus ( ebonyleg@y... )
I have been with netfirms since 1998. The problem with netfirms is that they used to be good and cared about cutomers concerns.. Now that they have quite too many hostings..they are arrogant. Pompous and self assuming. Their attidude is that we dont care about you. After all we netfirms are one of the largest hosts and we can do without your business. I tried to get netfirms to install PHP Zend. They were really arrogant and told me that if php zend was that needed and they dont have it, how [...]
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Time Hosted 2 to 3 years
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May 28, 2006 | Hi, I'm using now Netfirm advantage since 2 months, before I have been using the basic package...
Netfirms Rating (0.5 out of 5)provider reviewed by Otmar Koenig ( otmar.koenig@a... )
Hi,
I'm using now Netfirm advantage since 2 months, before I have been using the basic package netfirms plus for long time. My main concern was to build a forum using php and MySql, this I executed about 6 weeks ago. The first two weeks it worked not so bad (irrespective relatively low speed), but then the troubles began about 4 weeks ago. The errors at calling the database was getting more and more, and sometimes (two or three times per day, up to one hours) the forum was not accessible. I [...]
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Time Hosted over 3 years
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August 15, 2006 | Their database size has limit. It is 25MB per database. This information is not listed in their ad....
Netfirms Rating (2.5 out of 5)provider reviewed by Zhida Lan ( zhida@y... )
Their database size has limit. It is 25MB per database. This information is not listed in their ad. You will have this problem until your web site has setup and data is large. Then you were told that the database has reached the limit.
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Time Hosted 1 to 2 years
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April 21, 2007 | It seems like it is the luck of the draw whether or not I will get an attachment. I use the webmail...
Netfirms Rating (1 out of 5)provider reviewed by Betty ( betty@h... )
It seems like it is the luck of the draw whether or not I will get an attachment. I use the webmail on their site and I can not even gat a 60K file. It is stuck in limbo. This is a repeated problem I have. My hotmail account is more reliable with attachments. Also, seems like it takes hours at time to get an email. Besides the email issues, the rest I have had no problems.
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Time Hosted 2 to 3 years
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September 4, 2007 | I've been on the advantage plan for 2 years. BI've been trying to move my domain for the last 2...
Netfirms Rating (0.5 out of 5)provider reviewed by CJ ( c.nguyen@e... )
I've been on the advantage plan for 2 years. BI've been trying to move my domain for the last 2 years due to bad service and poor up time. They are refusing/delaying the release of my domain to my current host. It is now in "redemption status." Customer service just told me I have to pay them an additional $135 this year or I won't see my domain name back until 10/08. I paid it because I can't afford to have my site down that long. I felt like I just been through an exthortion scheme.
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Time Hosted 6 mo. to 1 year
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January 20, 2008 | Netfirms is super reliable and secure. Their control panel is easy to use. ...
Netfirms Rating (4 out of 5)provider reviewed by Tom ( -no email- )
Netfirms is super reliable and secure. Their control panel is easy to use.
Thomas
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Time Hosted 3 to 6 months
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January 29, 2008 | it is a took had probably then eventually We had where I spent planted gardening one night, rich...
Netfirms Rating (3.5 out of 5)provider reviewed by applego ( fgmubqczx@w... )
it is a took had probably then eventually We had where I spent planted gardening one night, rich flavor. their names a scientist. about because magnificent
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Time Hosted 1 to 2 years
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February 17, 2008 | Go get ur services somewhere else, netfirms just can't do it...
Netfirms Rating (1 out of 5)provider reviewed by Ionut Sandru ( isandru@g... )
Go get ur services somewhere else, netfirms just can't do it right....
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Time Hosted under 1 month.
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April 19, 2008 | I’m really upset, I know that they do not charge a lot for domain registration and for that...
Netfirms Rating (2.5 out of 5)provider reviewed by andres ( vilerandre@h... )
I’m really upset, I know that they do not charge a lot for domain registration and for that reason plus tons of advertising they have many businesses but this could be the cause that they have been making “mistakes or failures” frequently.
I bough my domain name whit them, some days after I try to get it for the first time but I can not get access, I sent a email about this issue, they answer me that the payments was not executed… next I contact then, and the answer was that they [...]
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Time Hosted under 1 month.
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February 16, 2009 | I just got off of the phone with the "Retention Manager", named "Matt" and he and "Michelle" are...
Netfirms Rating (0.5 out of 5)provider reviewed by Kiandra ( shestarrrrr@y... )
I just got off of the phone with the "Retention Manager", named "Matt" and he and "Michelle" are the worst scammers in Web-Hosting history. I purchased the Business Hosting Plan that included "5 Free Domain Names for ONLY 119.00" and after I hit "submit" to authorize the charge to my card, they ended up charging my card for the full price of 175.40! This happened Feb 12, 2009 and even though their website boasts of a 24/7 phone customer service support, there was no phone support available [...]
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Time Hosted 1 to 2 years
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May 13, 2009 | I have no complaints about the price but apparently the adage you get what you pay for rings true...
Netfirms Rating (0.5 out of 5)provider reviewed by Bruce E. Quinn ( bruce@t... )
I have no complaints about the price but apparently the adage you get what you pay for rings true again. After multiple attempts to find a resolution to webmail issues, i have still yet to hear from someone. To be fair, i have had very few problems that visitors to the website would experience, but then again, my sites are simple. My only issue is with netfirms webmail. if they can get that fixed, i'd be a fairly happy camper.
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Time Hosted 1 to 2 years
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September 15, 2009 | The last few days webmail service for my netfirms accounts has been unreliable (to put it mildly)....
Netfirms Rating (0.5 out of 5)provider reviewed by Jeremy Sturgell ( esbyoda@y... )
The last few days webmail service for my netfirms accounts has been unreliable (to put it mildly). Now, it's been completely down for most of today.
Their supposed "24 hour customer service" rang busy all day, and now that I've actually gotten a response I've been on hold for an hour. Useless.
This is madness, now I'm going to have to switch.
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Time Hosted 2 to 3 years
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October 1, 2009 | Netfirms works well for me. Worked out of the box for hosting Wordpress. My only complaint is...
Netfirms Rating (4 out of 5)provider reviewed by Tim ( tjweb@g... )
Netfirms works well for me. Worked out of the box for hosting Wordpress. My only complaint is that I have to turn off domain privacy. I guess its enabled automatically when I signup. For some this is a benefit but for me, I wanted our whois record to be our address. Was an easy fix by going to the domain manager.
I have hosted at other Cpanel hosts and found Netfirms to be more reliable. Of course being a large host with over 800,000+ sites hosted, they wait time to get in touch with a [...]
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Time Hosted 2 to 3 years
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October 23, 2009 | Issues with slow speeds and email issues seem to arise soon after a repair or reboot was...
Netfirms Rating (1 out of 5)provider reviewed by George ( post58364ca@h... )
Issues with slow speeds and email issues seem to arise soon after a repair or reboot was preformed.. Mysql servers are overloaded creating slow speeds.
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Official response from us, Netfirms.
My name is Dan and I'm the webmaster at Netfirms. I wanted to take the time to address some of the concerns that have been listed here over the last little while.
I am not here to deny or rebut any of the complaints listed below. In fact I can attest that most of the issues brought up have been genuine concerns of ours and have not gone unnoticed.
Please note that over the last year and a half Netfirms has completed a move to a brand new office ... -- netfirms.com representative |
Time Hosted over 3 years
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March 6, 2010 | We have been hosting with Netfirms since March of 2004. It started out as a decent relationship,...
Netfirms Rating (2.5 out of 5)provider reviewed by Frank ( fkc8091@y... )
We have been hosting with Netfirms since March of 2004. It started out as a decent relationship, with only occasional problems (email issues or server timeouts). As time went on, they offered more features without additional cost - very nice. However I do have a few particular issues that I feel could have been handled better.
Firstly, the price of $10 per month for the Business service is a little on the pricey side, considering that much of their competition offers more for [...]
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I would like to take the time to respond to your review. While I can't speak specifically as to what happened a few years ago with your photo album, I can assure you that if we were not able to restore it for you then it was because it was simply not available or accessible. We would not flat out refuse to restore something if it was available to us. Daily backups is not a service that we have offered in the past.
Regarding the automatic renewal, this is a service that has always been in ... -- netfirms.com representative |
Time Hosted over 3 years
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March 19, 2010 | Been with Netfirms for 4 years. Had a few outages, but nothing critical. Server timeouts mostly....
Netfirms Rating (0.5 out of 5)provider reviewed by GoogleGuy ( -no email- )
Been with Netfirms for 4 years. Had a few outages, but nothing critical. Server timeouts mostly. However, this March (2010) it's nothing short of disaster. NONE of my domains are working (fail with a server error, and I haven't touched anything in weeks), SSH login fails with a server error, and the so called tech-support team (if it exists) will not even answer emails. 3 days straight and no answer.
No phone number for support, no ticket system that lets you track the status of your ticket, [...]
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We are aware of the server issues that have occurred this month. We are in the process of migrating all of our clients to our new data center here in Markham, Ontario, Canada. This past weekend we needed to perform emergency maintenance at our old data center to prepare for the next wave of migrations.
Regarding our support availability, please note that our phone number is posted in the top right corner of every single web page at www.netfirms.com and www.netfirms.ca, and is open 24/7. ... -- netfirms.com representative |
Time Hosted 6 mo. to 1 year
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April 7, 2010 | The load-time for a Netfirms hosted webpage is frequently very slow.If using their email system...
Netfirms Rating (1.5 out of 5)provider reviewed by Eric ( -no email- )
The load-time for a Netfirms hosted webpage is frequently very slow.
If using their email system (instead of say, Outlook Express), there is not proper spacing between paragraphs ... and if you take too long to write the email, you get timed out.
My website stats have been "unavailable" for the past several days, and although Netfirms was advised, they have done nothing to fix it, nor have they properly gotten back to me on it.
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Time Hosted 2 to 3 years
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April 14, 2010 | Netfirms Sucks. It has always been slow and now you can't even access the site and the control...
Netfirms Rating (0.5 out of 5)provider reviewed by Rocky ( rocky@n... )
Netfirms Sucks. It has always been slow and now you can't even access the site and the control panel... What to expect from a shitty company like this?
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Time Hosted over 3 years
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May 2, 2010 | Well I've been with them. I mean its easy to use and as a Rookie, it was very nice to start with...
Netfirms Rating (1.5 out of 5)provider reviewed by Jeff ( -no email- )
Well I've been with them. I mean its easy to use and as a Rookie, it was very nice to start with them. However, as time goes by, you would realize their reliability is pretty crap :D i mean stuff goes offline, database connection dropped, or FTP accounts that can't connect.
Downtime is quite a lot. I'd say a total of 100hrs per year.
If you can deal with downtime, then netfirms is okay in general.
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Time Hosted 2 to 3 years
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June 18, 2010 | I have been with Netfirms for a few years. Until recently few complaints.I have a photo gallery...
Netfirms Rating (1.5 out of 5)provider reviewed by John Moore ( jhnmr123@g... )
I have been with Netfirms for a few years. Until recently few complaints.
I have a photo gallery plus Joomla blog site.
Recently I was informed they were migrating my site for faster better service etc. After the migration my Blog layout/formatting was totally lost after much work. I asked them to fix this and they suggested I do it. I told them I expected the site to be the same after migration but they did not fix my site. In desperation I tried to fix my blog and in the process lost [...]
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Hi John,
The issues you experienced seemed to be an oversight on our part and I apologize for that. Part of your Joomla site was using a feature that we overlooked at our new data center.
I have fixed all of the issues you reported and your website, blog, and gallery are all up and running.
Regarding your support requests, please ensure they are being sent to support@netfirms.com or that you are filling out the request from our contact form inside your Control Panel. I have looked ... -- netfirms.com representative |
Time Hosted over 3 years
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June 18, 2010 | Webhosting is great and features are terrific. It is the worst email system of any I have tried. ...
Netfirms Rating (1.5 out of 5)provider reviewed by Donna Karlin ( -no email- )
Webhosting is great and features are terrific. It is the worst email system of any I have tried. There is no spam filtering, they have no date as to when they will have one in place that can filter out the most basic of spam. It costs me the equivalent per month in overage fees for my Blackberry to what I pay a year to host. Customer service / tech service is non existent on this front.
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Time Hosted over 3 years
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June 19, 2010 | There is virtually no customer service / tech support. Most recent problem was answered by three...
Netfirms Rating (0.5 out of 5)provider reviewed by Allen ( -no email- )
There is virtually no customer service / tech support. Most recent problem was answered by three different reps in sequence, and they gave conflicting solutions, none of which was a real solution. They created the problem with the recent server migration, and refused to fix it.
Excessive down time. More than 100 hours per year. Worst case was down for parts of 5 days!
Pricing is double that of other services.
Features are not as good as less-expensive services.
E-mail is [...]
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Time Hosted over 3 years
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July 21, 2010 | If you use Netfirms.com webmail to retrieve emails (webmail.netfirms.com) you may have noticed that...
Netfirms Rating (0.5 out of 5)provider reviewed by Annon ( none@n... )
If you use Netfirms.com webmail to retrieve emails (webmail.netfirms.com) you may have noticed that Netfirms has a link on their webmail log in screen labeled "Enter Secure Mode"
Netfirms tech support has informed me that as of mid July 2010, when you "Enter Secure Mode" and then send your username and password over the internet your user name and password are NO LONGER SENT SENT IN A SECURE MANNER even though you might think that it is secure because they have a link saying "Enter Secure [...]
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Time Hosted over 3 years
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July 29, 2010 | I use to have a static web site with simple HTML code that was hosted at Netfirms. Good response...
Netfirms Rating (0.5 out of 5)provider reviewed by Andrew Dennis ( omegawar@s... )
I use to have a static web site with simple HTML code that was hosted at Netfirms. Good response and never really had an issue. This was back in 2006. So when I recently decided to launch a new site and take advantage of a Content Management System I decided to stay with Netfirms. However, using Netfirms hosting has been a nightmare.
Friday May 21, 2010 – Created my new site online. No issues.
Sunday May 23, 2010 – Installed Joomla using their control panel. Unloaded my Joomla [...]
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Time Hosted 1 to 2 years
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August 25, 2010 | Free host providers are better than Netfirms.com.because i have moved netfirms from a free host...
Netfirms Rating (0.5 out of 5)provider reviewed by Bandara ( bandara1988@g... )
Free host providers are better than Netfirms.com.because i have moved netfirms from a free host (000webhost) both host are like the same.the only differnt is i have to pay for netfirms shit.Networks speed of netfirms is nearly 50KBps .and no propper control panel Jailed SSh and many more reasons to tell netfirms really sucks.Their everything sucks.
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Time Hosted over 3 years
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December 10, 2010 | They simply suck. mail servers don't work. employees are raging idiots with no answers. service...
Netfirms Rating (0.5 out of 5)provider reviewed by Thomas Wilson ( Thomas@g... )
They simply suck. mail servers don't work. employees are raging idiots with no answers. service goes down arbitrarily for days and no one bothers to fix it or email you, then they drag their feet repairing the thing. Mail server eats emails and sends multiple repeats at will. Then they have the audacity to offer a month more of free, crap service to rectify the stupid ass service. Apparently everyone hates them.
I think I'll just relax and read about more aggressive and official means of [...]
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Time Hosted 2 to 3 years
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March 4, 2011 | Worst web hosting service I ever saw. You call them 10 times, never find someone to give you...
Netfirms Rating (0.5 out of 5)provider reviewed by Tarek ( tarek@k... )
Worst web hosting service I ever saw. You call them 10 times, never find someone to give you support. their E-mail server works 1 week and doesn't respond the other week. If you have the chance to talk to the customer service, they will tell you that the problem will be fixed withing a couple of days. In a couple of weeks the problem still here.
I migrated to another web hosting provider. I have no problem now.
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Time Hosted over 3 years
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March 5, 2011 | I've been with Netfirms for over 4 years and currently have 3 BUSINESS web hosting accounts with...
Netfirms Rating (3.5 out of 5)provider reviewed by Bru Swayne ( bruswayne@l... )
I've been with Netfirms for over 4 years and currently have 3 BUSINESS web hosting accounts with multiple domains in each account. I did extensive research before I signed up with Netfirms and have been generally happy with the feature set, pricing and service & support. Sure once in a while they have problems, but all web hosting companies do. During 2010 they went through a data centre migration which wasn't without a few glitches, but my issue was resolved fairly quickly after I contacted [...]
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Time Hosted over 3 years
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March 23, 2011 | You'll lose your google rank while their idiots pick their arse and let your site disappear without...
Netfirms Rating (0.5 out of 5)provider reviewed by Jones ( highwayismyway@y... )
You'll lose your google rank while their idiots pick their arse and let your site disappear without a trace. Files will mysteriously disappear. I'm waiting for the company who bought this lemon out to crack the whip and hire have the non intellectuals working at netfirms. I'm not holding my breath and actually am prepared for more incompetence after the merger. Today was a grand example as they state the migration will start on April 1st. Tried to login into their new control panel and it [...]
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Time Hosted over 3 years
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March 26, 2011 | They don't know what they are doing
Netfirms Rating (0.5 out of 5)provider reviewed by -anonymous- ( benjamin.bernier@g... )
netfirms is worthless.
their managers only work 9 to 5, monday to friday, yet site issues will happen round the clock.
the quality of their service is low, with painfully slow response times to DNS queries, bad techs who lack access to help issues, and rude people who are willing to hang up on long time customers.
things are at their worst when they transition systems, because they have no project management.
the entire company has two admins, not nearly enough to deal with [...]
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Time Hosted over 3 years
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May 3, 2011 | Netfirms has lost the plot
Netfirms Rating (0.5 out of 5)provider reviewed by Etienne ( info@z... )
I have been very happy with Netfirms until a few months ago (about the same time that they started their migration). Since then there has been a poor response to support tickets, my clients having their sites hacked, my perl forms stopped working, Netfirm's nameservers suddenly gives errors when trying to register new domains, they do not provide a login for their clients that registered PRIOR to their migration, and all my sites are becoming SLOW.
Do not use Netfirms. I am now in the [...]
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Time Hosted 2 to 3 years
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September 11, 2011 | Netfirms is the worst host imaginable. Never ever-ever-ever use them!!!They deleted hundreds of...
Netfirms Rating (0.5 out of 5)provider reviewed by -anonymous- ( -no email- )
Netfirms is the worst host imaginable. Never ever-ever-ever use them!!!
They deleted hundreds of emails by mistake and kept deleting more each week after that. They did not tell me any of this.
I asked them to fix problems and they said they did but they actually didn't.
When I wanted to transfer to a different host they made my life miserable for weeks
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Time Hosted over 3 years
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November 28, 2011 | once might, now dreadful
Netfirms Rating (1 out of 5)provider reviewed by Caroline ( -no email- )
Netfirms was terrific until they were purchased and then they just fell apart. They don't seem to know the answer to anything; poor customer service. Very sad
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