WebHostingTop » Providers » Netfirms Review » User Reviews » Rating #11125 Netfirms got a negative review from John Moore ( jhnmr123@g... ) on Jun 18, 2010
I have been with Netfirms for a few years. Until recently few complaints.
I have a photo gallery plus Joomla blog site.
Recently I was informed they were migrating my site for faster better service etc. After the migration my Blog layout/formatting was totally lost after much work. I asked them to fix this and they suggested I do it. I told them I expected the site to be the same after migration but they did not fix my site. In desperation I tried to fix my blog and in the process lost my gallery which is very important to me. No doubt something simple for a techie but not for me. I worked hard to get it all working well.
I'm now filing complaints every day but being ignored and my web site is effectively gone after recently building up traffic to my gallery. Contacting a real person is impossible so far. You can't reply to tech support messages they just bounce back. This is costing me a lot and I can't recommend Netfirms to anyone. Go somewhere else.
Hi John,
The issues you experienced seemed to be an oversight on our part and I apologize for that. Part of your Joomla site was using a feature that we overlooked at our new data center.
I have fixed all of the issues you reported and your website, blog, and gallery are all up and running.
Regarding your support requests, please ensure they are being sent to support@netfirms.com or that you are filling out the request from our contact form inside your Control Panel. I have looked through our ticketing system and the last email we have from you was last month on an unrelated matter. I have not found any emails pertaining to this issue using your gmail address. -- netfirms.com representative
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