WebHostingTop » Providers » Netfirms Review » User Reviews » Rating #11139 Netfirms got a negative review from Allen ( -no email- ) on Jun 19, 2010
There is virtually no customer service / tech support. Most recent problem was answered by three different reps in sequence, and they gave conflicting solutions, none of which was a real solution. They created the problem with the recent server migration, and refused to fix it.
Excessive down time. More than 100 hours per year. Worst case was down for parts of 5 days!
Pricing is double that of other services.
Features are not as good as less-expensive services.
E-mail is poor.
Statitics are very poor.
MySQL is horrible.
After being with Netfirms for many years, my frustraion is getting to the point of biting the bullet and moving to another service.
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