WebHostingTop » Providers » Netfirms Review » User Reviews » Rating #9654 Netfirms got a negative review from GoogleGuy ( -no email- ) on Mar 19, 2010
Been with Netfirms for 4 years. Had a few outages, but nothing critical. Server timeouts mostly. However, this March (2010) it's nothing short of disaster. NONE of my domains are working (fail with a server error, and I haven't touched anything in weeks), SSH login fails with a server error, and the so called tech-support team (if it exists) will not even answer emails. 3 days straight and no answer.
No phone number for support, no ticket system that lets you track the status of your ticket, no live chat. Serves me right, should have switched long ago.
NON-EXISTING SUPPORT. LITERALLY.
Maybe I'll try hostgator.com, or something.
We are aware of the server issues that have occurred this month. We are in the process of migrating all of our clients to our new data center here in Markham, Ontario, Canada. This past weekend we needed to perform emergency maintenance at our old data center to prepare for the next wave of migrations.
Regarding our support availability, please note that our phone number is posted in the top right corner of every single web page at www.netfirms.com and www.netfirms.ca, and is open 24/7. There is also a Live Chat button on all of our web pages. 1-888-334-3833
If you are still having issues please post your domain name or email it to me at daniel at netfirms.com and I'll look into it for you.
We do apologize for the length of time it has taken for email responses. -- netfirms.com representative
|
