WebHostingTop » Providers » On Smart Review » User Reviews » Rating #2401 On Smart got a negative review from Wendy ( vablonde25@a... ) on May 09, 2008. onsmart.net is not yet in top 10 or one of best rated brands on web-hosting-top.com
I had a client with an ecommerce store hosted with this company for over THREE YEARS and is now gone. They didn't receive the going out of business notice and therefore didn't make any backups.
The site is completely unrecoverable, the didn't receive notification that there was going to be a shift in "management", but basically this company was and continues to be useless beyond repair.
The upside is that we were not stupid enough to register our domain name with OnSmart so we were able to retain at least that much.
Tech Support and Customer Service is non-existent even with their "new" management and we were basically told through their crappy chatline that there was nothing that could be done to recover anything, because the old management was not cooperating and not returning phone calls, but oh, we could sign up for a new hosting plan.
Give me a break!!!!
I hope other business owners were not as misfortunate as mine.
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