WebHostingTop » Providers » Server Pronto Review » User Reviews » Rating #104 Server Pronto got a negative review from Kevin ( presidentus@g... ) on Nov 02, 2005
I am a UNIX sysadmin , (for 11 years) , and know what I am doing also to create a stable working web serving enviroment .
OK , well , I thought their Cheap , however they explain this is due to economies of scale .. Well , dont believe it They lie! .. heres what they do ..
They supply you unstable hardware (which locks up / reboots itself at least 3 - 4 times per month) ,, they then take upto 36 hours to reboot a server that has locked up .... Then they charge yo $29 for the privelage of getting the reboot (yes per reboot) .
Also , if you wish to contact them about any issue , dont bother trying to call them.... They have an answering service on the west cost , that forward 'messages' to them in Florida .. So , you use the helpdesk system , however , if you raise more than three tickets per month , then you get slammed with $15 per ticket (remember you cant call them , and you may be wanting to inform them of some severe network outages , etc ... it costs you ! )
To begin with , it seems that they do not run these charges on new customers ,(as they would be out the door quicker than a quick thing ) , however they wait a few months , untill you are in a false sence of security , then whammo , the charges start to roll in ,,, and theres nothing you can do about it .
They could have been so good , however , they are THE worst thing you could do , if you require 'Cheap Reliable Dedicated Hosting' .. Look elsewhere , please , I wish I did before I was stung for over a thousand dollars (I did have a few servers with them!) of *charges* for poor service, and poor quality.
Im not ranting here , only giving a real life insight as to how the "Most Affordable Dedicated Server" provider runs its business model (ps , your also locked in for upto 60 days in their TOS , and need to write to them to cancell ...) .. Save yourself some sleepless nights , and some $$$ , choose another hosting provider ...
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